I have been to this location numerous times and I have always a very positive experience. John Comer, the Sales Manager, has been terrific, and goes above and beyond to meet the customer's needs. He is really knowledgeable and helpful. There is a reason why Smyth Jewelers has been in business forever. I highly recommend this store. They get it right. read more

Their website is misleading. I brought my diamond rind and a diamond necklace to them to sell. The lady informed me that they would only take the metal and not the diamonds. I was very disappointed when I took time out to actually go there to be told they only take metal. read more

I visited to have some silver appraised for selling and they were so thoughtful and thorough with examining each piece that I brought (flatware). The associate was great about explaining the process. They provided a fair rate, and I probably will end up selling them the silver flatware. Great value. read more

Gave them three watches to change batteries. One was returned with its back missing and no notice to me (until I got home and took it out of the plastic bag they had put it in). read more

I went to Smyth jewelers in Annapolis Maryland to sell some of my gold jewelry and diamond to them. I would give them ZERO REVIEW if possible!!! The store manager was extremely rude and didn't even say good morning to me. I found out that his name was Rick the store manager!!! He took my jewelry without even asking if it's okay to take my diamonds and just walked away with it. Luckily for me I am a GIA gemologist and I was also a gold and diamond buyer. I am know retired and don't wear a lot of jewelry anymore. He wanted to rub me blind. His offers were insane. Please don't go to them to sell your jewelry or diamonds. Educate yourself before you go in there and please get at least 3 offers before you sell your jewelry at Smyth Jewelers. Consider yourself read more

Wanda at Smythe Jewelers in Timonium was absolutely phenomenal. From the moment we walked in, she treated us with genuine respect, patience, and care. She never tried to steer us in any particular direction and instead focused on educating us, answering every question thoughtfully, and making sure we felt confident and comfortable throughout the entire process. I ended up spending well over what I initially budgeted, but I never once felt pressured, only supported. The education and transparency Wanda provided made every decision feel informed and intentional. She is an excellent communicator and truly listens. Most importantly, she made my fiancé feel like a prince, which meant everything to us. If you're looking for someone who is knowledgeable, trustworthy, and genuinely invested in your experience, Wanda is unmatched. We couldn't recommend her more highly. read more

Purchased a wedding band after being underwhelmed and frustrated by experiences with Zachary's, Ron George and others downtown. Even tried brilliant earth and had an awful experience there. In the end, going with Smyth, I don't know if this process could have been smoother. I got the ring I wanted, for a great price, excellent communication from Erica, the main associate I worked with, and remarkably friendly other staff that I encountered. 10/10 would do again. read more

Smyth Jewelers - Annapolis - Love it! Thanks again! - Jewelry Near Me - Annapolis, Maryland

Customer service and purchase terms/messaging at time of product pick up, was inconsistent and unfortunately misleading. Advise future customers to get terms of any modifications in writing, as original receipt was not sufficient. Additionally, any communication from the customer perspective, based on original terms from the store team members, will not necessarily be honored or even adequately considered. Realizing any purchases in an environment like this are a privilege; this exchange will be the last for our family. It was a good lesson and reminder when making future investments of this nature. read more

Bottom Line: Gorgeous jewelry, lovely gifts and consistently friendly, no-pressure service. I've been a Smyth customer well before they came to Annapolis so I would guess close to 20 years. What I like about Smyth is that they are trustworthy and friendly, they have competitive prices and there is never any pressure to make a purchase. I've made some smaller purchases online and I've been able to pick them up in the store. I appreciate that Smyth is easily able to courier things from the Timonium or Ellicott City store to Annapolis. For larger purchase, I visit the store when I have plenty of time to try on different pieces and make a thoughtful selection. Even when I am not in the market for jewelry I enjoy popping into Smyth for their lovely collection of gifts like Scout bags, Jellycat stuffed animals and Corkcicle drinkware. Smyth's Annapolis location is in the heart of the Annapolis Towne Centre. There is plenty of parking in several nearby garages or if you are really luck there is some street parking out front. read more

Update: My engagement and wedding band both came from Smyth and since they were both 1 in a million, I purchased my fiancé's wedding band from here also. All three pieces are to die for!!! Not exaggerating, I kinda passed out a little when I left the store. Ha! His band is a one of a kind black gold, sleek, and covered in sapphires. So classy and stylish. It absolutely took him out of his comfort zone with so much bling, but he had to match my WOW FACTOR rings which are covered in diamonds, with a lace and fancy design. The assistance we received here was stellar! They helped us both (separately - him with my engagement ring) and us both when we chose our wedding bands. They all have impeccable taste! This store will clearly be our jewelers for life! We even added a lifetime warranty to the rings that will protect them from any issues (that we hope will never happen) but if they do arise, they will be handled. Of course, cleanings are free for life. Additionally, they have so many one of a kind pieces to select. Earrings, rings, bracelets, necklaces...even small gifts and trinkets. Just an abundance of treasures that will WOW you! I love it here!! PS: I would post a photo of the rings, but I don't want to blind you, especially if you're not wearing sunglasses! (wink-wink) read more

-I wanted to make an informed decision when I purchased my fiancée's engagement ring, and went to two other locations before Smyth's. Upon walking into Smyth's, I knew that it was THE place to buy the engagement ring. -Smyth is such a professional business and they treat you like you're the only customer in the world as soon as you walk in. I was promptly escorted to a private consultation area, and offered the drink of my choice. -From there, I cannot praise Gwen enough! Anyone reading this, ask for her. She patiently answered my countless questions, educated me, and ensured that the ring was PERFECT!!! read more

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I had a great experience at Smyth! I was in search of diamond studs and they had such a beautiful selection of sizes at a variety of price points. Erika was very helpful and worked with me through the process until I had found a pair (two actually ) that fit within my budget. Highly recommend for anyone searching for diamonds! read more

Smyth Jewelers - Annapolis - Jewelry Near Me - Annapolis, Maryland

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What an awful experience. The general manager needs a customer service refresher. Rude, condescending, and dismissive. They must have more customers than you need. I won't be back that's for sure. Plus, he didn't even look the part. read more

Rude service. My fiancé purchased my engagement ring from this location. We live 45 minutes away and we're on this side of town and stopped by for a cleaning and rhodium plating service. We were turned away by Samantha and we're told we don't not provide this service without an appointment. read more

I had been searching for an engagement ring for my girlfriend and had been to numerous jewlery stores and several websites looking for a VVS1/VVS2 princess cut diamond, over 1.0ct with an D-F color and excellent polish/symmetry. To make it even more difficult, I would not purchase anything without a GIA report number laser inscribed on the diamond. Through a month of research and visiting no less than 15 different jewlery stores/diamond retailers in the area, it had become apparent to me that I would not find what I was looking for in a retail location. I had read numerous horror stories from individuals purchasing off the internet and stopped into Smyth while in Annapolis for business. I spoke with Britney and she gave some excellent advice and began making calls to obtain the diamond I was looking for. Within an hour she found exactly what I was looking for and had it shipped to their location for inspection. I was able to view the diamond under the microscope and verify the GIA report number inscribed on the stone. After my approval, she had the stone sent out to be mounted in the setting and I was able to pick it up within a few weeks. Overall I felt the transaction went as well as I could possibly expect. I had priced hundreds of stones and setting combinations and felt I received a very fair price on the ring. Britney was extremely courteous and professional throughout the entire process and I will not hesitate to return to Smyth for our wedding bands. read more

Wonderful customer service! I took in my vintage wedding band when it lost a diamond chip. They were extremely helpful throughout the process... they replaced the diamond, identified two other chipped stones, and also some worn prongs which would probably have resulted in more lost stones if they hadn't been addressed. And they ended up charging me much less than their estimate! Extremely friendly and helpful - I'll definitely go back to them in the future. read more

Horrible service with absolutely no communication or follow up on their part. Came in March 5th. Ordered two rings with deposit. A week later we got no confirmation so we stopped by. We were told they didn't even know if it was ordered or not. Manager said whatever place he needed to contact was not open but he would take care of us. Never got a call from him. Stopped by a week later and we're told again that they didn't know what was going on but they would definitely call or email us. Still no contact or follow-up so we called. We're told there was something wrong with the sku (on both?? Seems suspicious) but she ordered them. She said two weeks max but possibly less because she rushed it. Called back 12 days later just to confirm when we could come to pick it up. This next person we spoke to was rude and acted like we were bothering her. Said she had no way of knowing when things would come in. Called back June 2nd and the guy we talked to seemed completely unaware of the situation. He said... maybe Tuesday? But didn't really know. At this point we were done. The rings never came in and we got a refund over the phone. To the management: You lost an easy sale. What is going on at your store??? read more

Excellent customer service & the price is right for my service (battery change for 2 Movados).

Awful service with no confidence in my outcome. On July 24th I visited Smyth to have one of my ~ 1ct near perfect diamond earrings set in a bezel style necklace. After receiving no acknowledgement in store, I tracked down Samantha who sat with me to discuss what I wanted done and she mentioned it would be a week or two. There was a job # I received via email but no envelope or process discussed as to how my diamond would be handled/protected through the process. My boyfriend mentioned his lack in confidence in the process when we left so I called two days later to chat with Samantha she didn't instill much confidence. I had to call back a week later for a status update and Samantha said she was authorizing my job. This was the week of Aug 1st. I had to keep calling to basically beg Smyth to take this job. Finally she said around Aug 8th when I called yet again that she received the cost and if I approved it to which I said yes. On the 11th of Aug. she left a voicemail that she had been trying to reach me (no missed calls) and that my necklace would be done Monday but she'd be on PTO. Tuesday I called Smyth Annapolis after NO call yet again and they inform me the person who was working on my necklace received a call and ran out of the jeweler while working on my necklace and it was missed. Samantha did not authorize the job until the 11th when she called me. I think she absolutely FORGOT to push my job through but the lack of communication is absolutely insane and unprofessional. While a bezel set is a low cost job, the diamond is incredibly valuable. I have no idea if the stone was protected through this debacle or how. I am now only in communication with the store manager but will not take ANY of my follow on business to Smyth. Where Baltimore gets engaged? I wouldn't. read more

I don't typically provide reviews but sharing a quick note to say that the Smyth team in Annapolis is fantastic. I no longer live in the area but each visit to Maryland, I take my engagement ring for cleaning and service. The team go above and beyond to assist. I am very pleased to know that my husband and I can count on the team for service with jewelry we have purchased from Smyth. read more

My now husband bought my engagement ring and wedding band from Smyth last year. Simply put, it is a stunning set, and I get compliments on it all the time. For the most part, service here is great. However, there is one lady in the service department who is not great. She is judgmental and rather rude, we try to avoid her when I go in to get my ring cleaned. read more

Take you money elsewhere!!!!!!! It is very unfortunate but after spending a lot of $$$$$ on a diamond ring the entire experience from start to finish was pretty much a total disappointment. It's unfortunate that working with the manager of the store was no better than working with the salesman. I get better customer service at bed bath and beyond . No matter how much you spend customer service should ALWAYS be a priority. Unfortunately that was not my experience at Smyth in Annapolis. Maybe Towson is better. read more

I've been to this store several times. A couple bracelet adjustments on my Omega, a cleaning and battery change for a couple older watches, and a few appraisals. Every time, I've been greeted with their friendly staff, even if I'm not there to spend money. Just bought another watch there, and Ginny was fantastic to work with. I'll be coming here for many years to come. read more

I needed a battery replaced in a watch and had some questions about a specfic watch I wanted to buy. I was immediately greeted when I walked into the store. One gentleman took my watch to the back to replace the battery while another answered my questions. In 30 minutes I had my watch battery replaced and all of my questions answered. Great service and knowledgeable friendly staff all around. read more

Went twice times to Smyth Jewelers at the Annapolis Towne Centre as it is convenient for me. Not worth the unbelievably rude service both times from different staff members. Never again! Not worth the convenience to be treated badly. Although the store is in a great location and laid out in a very attractive manner evidently the staff is either not trained or not supervised to be polite and helpful to customers. Too bad. Will go elsewhere next time. The store was empty both times so I guess others have got the message too. No one likes to spend money and get hostile treatment in return. read more

I purchased my wedding band here, and could not have been happier with the entire experience. The staff was friendly and definitely from the "no pressure" school of sales. Having visited what feels like every jewelry store between D.C. and Baltimore looking for wedding jewelry, this is definitely the place where I felt most comfortable shopping. Sure, you're still paying full retail for jewelry, but at least you don't feel like the the salespeople are out to get you. Had I not already purchased my wife's engagement ring and wedding band before being told about Smyth by a friend, this would have definitely been the first place we looked. I'll certainly be returning for Christmas and anniversary gifts. Aside from their retail business, Smyth also does jewelry repairs. My wife had a pair of earrings and a ring repaired by them, and we were very happy with the result. The repair prices were very reasonable and the workmanship was top quality. This location -- Smyth's second -- is in the Annapolis Town Centre at Parole, and there is plenty of other great shopping there, so it's worth a quick stop into Smyth to check it out. Just because this location is in a mall, don't lump Smyth in with your typical mall jewelry store; Smyth's quality and selection blows those other guys out the water. read more

After new management, Vince has since won back the integrity of this company. Still doesn't delete the negative first experience though. read more

I went to the Annapolis location to get my rings sized and another one cleaned. I had told myself that after my previous visit to the Annapolis Location that was all I was going to do at this location was servicing and that I would take my money to Baltimore. Well HELLO they have changed, and it looks like it's a new staff there now too. They service here is now welcoming and great. I walking in the door to receive a warm welcome! It felt more like the original location. When I went to pick up my rings I got the same warm welcome also. I will be back and not just for cleanings. Keep up the great work! read more

I'm a stickler for good customer service but Ginny was freakin' awesome. She was knowledgeable, honest, and she educated me throughout the process. I felt comfortable and there wasn't any pressure to make a decision. She's very personable and funny. I made a great purchase and I know that my love will smile from ear to ear once she's sees this beauty. Ginny was so lovely that we had a goodbye hug. Thank you for a pleasant experience. I am forever a customer of Smyth Jewelers. read more

Excellent customer service experience. I had a special request regarding resetting an old family diamond into a new ring. Each of the 2 well-informed ladies I spoke with were so patient with me. Today I am picking up the ring and I know, from jewelry work they have done in the past, that it will be exquisite. Professional. Knowledgeable. They seem to value the customer! A true full-service neighborhood jeweler. read more

I just finished up at the jewelry store with a gentleman....I believe his name is Terri. I don't typically leave reviews however I had excellent customer service today and I would recommend Smyth to Friends and family! All of my questions were answered and they appeared to genuinely care about my experience. read more

I was so excited to learn that Smyth had a location in Annapolis after visiting the Ellicott City location a few times. I have purchased a few pieces of jewelry from the Annapolis location and I love the family atmosphere! They always remember me and treat me as a person who appreciates jewelry instead of an open wallet walking through the store. On one occasion I was skeptical about the price of a ring, but the manager actually told me to go shop around and come back after I checked other locations. Sure enough, I was right back at Smyth's for my ring. I love their selection of jewelry and the fact that they do free watch battery replacements. read more

I'm actually pretty shocked at all of the horrible service comments on here. My husband and I have only had great experiences here. Megan was very obliging and knowledgeable. The staff overall here gave us a very positive experience. read more

Legitimately just walked out of this store about five minutes ago after standing around for 30 minutes without being helped. When my fiancée and I walked in there was a gentleman that told us someone would be right with us. However, after about 25 more minutes we still had not been helped or even spoken to. There were a total of 6 people (3 couples) being attended to and one of the couples actually walked in after us. In hindsight, maybe should have spoken with a manager before we left but I was more shocked than angry. This isn't the worst customer service I've ever seen because a service has to be provided to the customer in the first place in order to assess how well/poorly it was delivered. read more

How hard is it to find a "trustworthy" jeweler?? Well, don't expect to find that with Smyth in Annapolis. I went into Smyth for what I thought all I needed was a small repair job on my wife's ring and was hard sold that what I really needed was a whole new setting! I was told that the Platinum metal was deteriorating...seriously. I went to Zachary's in Annapolis for a 2nd opinion and I came out with totally different outcome...a small repair job...no "deteriorating Platinum vanishing into thin air! Shame on you Smyth and THANK YOU Zachary's!! read more

The diversification in this jewelry store was awesome. Went to find a baguette diamond eternity band and came out crying for a Rolex

They have a good selection of jewelry, some very nice pieces, but their prices are pretty steep. But that's not why I only gave them 2 stars. No...that would be for their lack of service. I had picked up a certificate for a free "freshwater pearl bracelet" at Wine in the Woods, and since I'd never been to this store before, I thought I'd check it out. Now, I know that a lot of people would just go in for the free bracelet and leave, but I genuinely was interested in perhaps adding to my jewelry collection and was prepared to make a purchase in addition to my freebie. However, once I gave my certificate to the salesperson, she gave me a look as if I had leprosy, then came back with 5 bracelets in a rainbow of colors, all of which looked like they had been made as a kindergarten art project. Yeah, I know....it was free, what did I expect? But once I made my selection (which I'll probably end up giving to my 11 yr old niece), she disappeared, never to be seen again, leaving me to browse the cases on my own. There were several other salespeople in the store, and NO other customers, yet not one of them offered to come over and assist me. When I approached the watch case, the two guys working there actually turned their backs to me and pretended I wasn't there. Why would you offer a free item to lure people into your store only to ignore them once they show up? Sorry, but I can get jewelry that's just as nice (if not nicer) for a better price across the street, and get treated MUCH better. read more

It's been many years since I've been to Smyth's, got my wedding rings there many years ago. Now that they are conveniently located in Annapolis I thought it would be a great place to purchase jewelry for a retirement gift, needed 2 pieces. I was quickly approached by a very nice young lady eager to assist, I explained I was just looking but would let her know. When I decided what I wanted I approached her as she was talking to a gentleman from the store, I assume a manger. She quickly pawned me off to another sales person who had just entered the store. We were both taken aback as she said...you can help her! At which point the other salesperson quickly jumped in & tried to help. After all of the confusion I elected to stop at the one piece and be fine with it as I was a bit put out with the experience. I wasn't impressed with the store itself it looked a bit grungy and less than appealing. I left annoyed and made the second part of the purchase from nearby Nordstrom's! I definitely will not go back. read more

I have been to Smythe twice in the last few months and the service has been awful. The time frame and the communication were awful. I have had to call to check on my items because I never got a phone call. I dropped a watch off on January 18, 2017 to get a simple pin repaved, was promised it back on February 1, 2017. It has just gotten back today and I have not gotten 1 phone call to update me on the status. I have had to call them. I had used them several times in the past and didn't have a problem. Moving to their new location seems to have changed things. Plus, what jewelry store has sports on the TV?? I would expect something more classy. Just my opinion on that. So going to get my watch and will be on the lookout for a new jeweler. UPDATE: I picked up my jewelry and then got a call from Brett (One of the Managers) he apologized for my recent experienced and asked for me to give them another chance, gave me his and another Managers name if I had any trouble in the future.) I will give them another chance, will update after my next experience. read more

Replaced my watch battery FREE of charge and they have doggy water. The staff was incredibly attentive and I will definitely be taking my rings here to be resized. read more