Awesome customer service. My stylist, Maureen, is wonderful, have been going for 20 years. Dominick…read moreis dedicated, professional and personable. Could not be happier.

I've been a long-term customer at Rocco & Rocco, and so has my entire family, but our most recent…read moreexperience was extremely disappointing. A family member had an appointment with the stylist Maureen. The front desk apparently booked the appointment incorrectly, and instead of handling the situation professionally, the stylist appeared frustrated. The service felt rushed, shortcuts were taken, and she was physically rough, pulling on my family member's hair and face in ways that made her uncomfortable. The end result was uneven and not what we expected, and my sister's hair was left noticeably botched. I contacted the manager, Dominic, who initially said he would help arrange a makeup appointment. Instead, he later told my family member he did not believe her concerns and informed her she would no longer be accepted as a client. Only a partial refund was offered for a service that cost nearly $300. UPDATE: the owner, Ron Rocco, called me. He said he was reaching out to help schedule a new appointment, but the call quickly shifted to him saying he did not want to do my family member's hair. Throughout the call, he repeatedly raised his voice and spoke over me, not allowing me to speak. As a younger woman speaking with an older male business owner, the interaction felt intimidating, uncomfortable, and unprofessional. During the call, he also mentioned that he had checked with the stylist to confirm whether my family member had tipped. She had tipped generously, and the comment felt completely unnecessary and out of place. He also stated that he is at the salon every day, which differs from what staff members had previously told us. He mentioned that he was "not threatend of a Yelp review," and I want to be clear: reviews are not threats. They are honest accounts of customer experiences. Everything in this review is truthful and based entirely on firsthand interactions. I also received a notice from Yelp that the business attempted to have my review removed. Key points: --I personally do not feel safe or comfortable returning to this salon. -I do not recommend booking with Maureen based on how she handled this situation. -In my experience, the business did not prioritize customer satisfaction or take accountability. -Management made me feel that customer concerns were dismissed rather than addressed. -The service felt overpriced for the rushed quality delivered. -Several interactions with the front desk staff felt unprofessional and unfriendly. -As a young woman, my interactions with both management and ownership felt uncomfortable and intimidating. -My sister's hair was left uneven and poorly done, which added to the frustration. -The salon seemed willing to tolerate the behaviors and issues we experienced rather than fixing them. -To quote Ron Rocco "Yelp reviews don't threaten me"! So I highly recommend you listen to the ones that are on here. -Because of the stylist's behavior, management's response, and my interaction with the owner, I cannot recommend this salon, especially to other young women or anyone who expects professionalism, respect, and consistency.

I have been going to Elle for over 10 years and highly recommend! Over the years I have slowly…read morerecruited my mom and sisters and they all go there now too. I had my whole bridal party get their hair done for my wedding and all the hairstylists were amazing at updos. I have blonde hair and I get complimented ALL the time on the color/shade of my blonde. Kelly does my hair and she is absolutely the best hairstylist and person I know. Elle has a great atmosphere and everyone is always warm and welcoming. They are always accommodating for me if I need to switch an appt etc... I always walk out feeling beautiful and more confident then when I walked in.

Elle is best. I've been going for years and get the best cut from Kelly! They are so friendly. It's…read moreeasy to make an appointment. I'd highly recommend!

I will neverrrr be coming back here. I started coming here because the reviews were great. But then…read moreI went and got a bad dye job AND was accidentally given 3 inch bangs with some thinning shears! As someone with curly hair, 3 inch bangs that you didn't want, is a death sentence for your self esteem. If you go here, I hope you have a better experience than I did.

First time seeing Ellen and she was fabulous! Had a picture but she immediately told me the style…read morewouldn't work with my hair. We came together and did a whole new color cut and style for me. Hair went from colored past the shoulders to a an elegant bob that can be styled to achieve the messier look I liked. Total color change, with many compliments. Was weekend before my birthday and the family loved it.

People need to know this…read more.. When I first sat in Misha's chair and she asked me what I would like, I am the kind of person who has a hard time describing what that even is. I'm more of a visual person who holds an 'I'll know it when I see it' sort of vibe and someone who isn't very knowledgeable about hair color, hair terminology lingo in how to express what they want. So let me tell you when I say.. Misha makes life a heck of a lot easier for you in that department. One real life example: She went out of her way to check in with me after my appointment to see how I was feeling and if I liked the color. When I realized I had misdirected and misspoken about what I wanted, she, without hesitation, invited me back in to tweak it so it matched my vision. She is really devoted detail-oriented and has such a creative eye. Especially when (no offense to others but) I feel like other hair-stylists can sometimes become defensive if a client wants adjustments, or needs to re-clarify. Whereas Misha never made me feel ashamed or like I couldn't speak up. Even when I misspoke or wasn't sure how to explain what I wanted, she stayed present with me and patient, where I felt like I was treated with care and compassion, not a client to be judged or rushed (especially in today's world) --her customer care is something you cannot teach, and is a lost art. She has that rare mix of technical skill and basic human decency that makes you feel safe asking for exactly what you want. --She ended up knowing exactly how to adjust my color even when I didn't have the right words to describe it. And on top of that... she's just so comfortable to be REAL with. The banter back and forth makes you feel like you're working with the skill set of a high-end runway salon expertise, but in the presence of someone with such warmth that you're being taken care of by a close friend with a homey nurturing atmosphere vibe. I live over 20 miles away, which is not close by, by any means, but she is someone I would go out of my way to see because she's THAT good --in a heartbeat. Guarantee you hair won't be the only thing walking out of that salon feeling like it received the top TLC treatment but your heart will as well. Bonus++ if you happen to meet her dog, Willow, while you're there, that's an extra salon pick me up that will make you wanting to come back again. Highly recommend Misha to anyone looking for a new hairstylist who knows what she's doing and also brings that safe, trusted, home-away-from-home, forever-stylist atmosphere. 10/10, Misha is your girl!

I brought my two daughters here yesterday and we were first time clients. We loved what Misha have…read moredone to my girls' hair. She even gave tips how to take care of them hair. Love the haircut and loved her professionalism! We will be back!

My hair is poly-amorous since I go to both Shannon and Shelli. I started seeing Shannon in 2004,…read moreand Shelli, her psychic twin, in '05 or '06. Once they even did me tandem for a chemical straightening, and the results were terrific. Ruelle is now our meeting place - a tiny, indie salon owned by Sh & Sh. We've done a lot of hair styles together, and the prices aren't insane. They don't mind that I'm constantly calling them by the other's name. And I'd still like to recommend them both. Happy, satisfied hair.

I met Shelli, my stylist, at Poe.m Art House next door; I had been thinking of switching from the…read moreplace I was going to in Joliet because it's so far now that I am in Naperville. Shelli described a bit what she would consider doing with my hair and gave me her number. It was low-pressure enough that I contacted her the next time I needed a hair cut. I have always been a reluctant style subject. Since my mom subjected me to cuts by beauty school fiends as a kid, I have always been afraid of change, but Shelli and I had a nice discussion about what I could deal with (i.e. not 50 products and flatirons; I can't even dry my hair without bonking myself in the head repeatedly) and what I was looking for. She talked me up to something a little different but that was similar enough that I wouldn't go into shock. She also gave me good tips on how to style/dry it, since I am all thumbs at that (though on the first attempt I did a pretty good job at recreating her results, so that's saying something for her technique!) Maybe next we will move up to color, a new step for me! The salon itself is small with an explosion of graffiti-looking murals on the walls. Not what you might expect in Downers Grove, but it's cool that they are adding a splash of urban flair to this 'burb.

My first time at this salon and it was the best. Jenna Rust did a balayage on me and I'm in love…read more She took such care in doing what I wanted and what was good for my hair. So sweet and knowledgeable. I can't rave enough and wish I wasn't at all because I don't want her to be too booked when I need her again. Jenna is amazing and deserves all the praise. The salon itself was beautiful and comfortable. I'll be back

I have avoided high-end salons for quite some time because of the cost. My hair is baby fine and…read moreI've always had an issue with having to pay upwards of $250 to get my hair colored professionally. So, recently I opted to do an at home color myself and was incredibly unhappy with it so I called on Alia Rose to the rescue! I have heard of this salon over the years as I have a couple friends that go here. This is probably one of the prettiest and most well appointed salons I have ever been to. The staff, and I mean the entire staff from the front desk to the colorist and the shampoo girl, were beyond sweet. I had a great experience with Kailey, my colorist. She heard my plight and did an epic job at fixing my mess. I was in the chair for about three hours. A great experience here - I'm very happy with my hair color and I feel like I made a friend. FYI, this place seems to also be popular with young men as much of the clientele on the afternoon I was there were teenage boys and young men. They all seemed happy when the left. This place must be trending in locker room talk lol!

Susie was amazing! She guided me on what would look good with my face shape, was so courteous and…read morealways asked if I was comfortable or if I needed a snack or a beverage. She really helped me relax as a mom with two young kids. I can't wait to come back and see her.

I really enjoyed my haircut here. They start with a shampoo which is always nice and relaxing. I…read moreasked My hair stylist for her opinion on my haircut and she was helpful with suggestions. I liked how my hair cut turned out! The salon has nice decor and looks clean.

First, I'm a male. I describe to her what I want, and she does it "to a T". I've been doing it for…read moreyears with her. When you find something good, you stop shopping around. Plus, she's a wonderful person.

I have natural dark black hair and I'm looking to color it to dark chocolate ish color brown. I…read morehave no idea what kinda brown it should be, but definitely a color that is dark in the shade and a bit lighter than my current hair under the sun. Chong showed me the color samples, explained to me how the chemicals work and then she worked on her magic. She told me she mix 3 browns together to achieve the look I want. Omg, I love it!!! It's so subtle but I can see the color peaking out under the sunlight. By mixing 3 colors, she literally made mini highlights on my hair! I called to schedule my appointment, and I'm so glad I did! During my session there, I noticed she's extremely busy at the store.

thank you to Shereen for SAVING my hair! I was in dire need of a hair refresh and she delivered-…read moreshe was also super quick to respond and get back to me with availabilities!! She was very sweet helping me choose the right color and cut that would best suit me! I know that I can trust in her with my hair! This was also the fastest balayage I've received and she revived my previous one seamlessly, so so happy I found her I definitely will be back!

I had a friend visiting from out of town that wanted sparkles/ tinsel placed in her hair. Called…read moreThe salon and Jenny was able to accommodate us at a convenient time for all. The salon is clean and the stylists are friendly. My friend loves her sparkly hair!