I had an amazing experience at CG Smiles in Miami. I recently got my veneers done here and I couldn't be happier with the results. The entire team was professional, welcoming, and made the whole process smooth from start to finish. A special shoutout to Dirian for helping guide me through everything. She was patient, informative, and made sure I understood every step of the process. Her support really made the experience comfortable and stress-free. If you're thinking about getting veneers or improving your smile, I definitely recommend CG Smiles. The quality of care and attention to detail is top tier. I absolutely love my new smile! read more

I went to C Smile on March 9-for an appointment on the 10 and 11th for a appointment.my out of pocket amount was 6900 and 14,100 was done through Alpheon Credit by there employee Joselyn Hernandez.My total contract amount was 21000 for top implants and Bottom veneers.After taking my 6900 I was sent to the back to take photos and a xray.After that I was given a cleaning on the teeth that was supposed to be pulled.After this was done the office manager said that in order to do everything that was quoted in the contract I would need to pay $10,000 more. I told her that was not in the contract and that I couldn't pay more than what was quoted. So I left because she said she could only do part of the work even though I have a signed agreement and if I wanted everything done it would be $10,000 more. I Called Alpheon and explained what happened and they canceled the loan agreement and sent my payment back. Got a call from a lady who represents CGCSmiles saying that if I cancel the dispute with Alpheon and have them send the money back to them, they would in turn send me a full refund if I declined there service.Long story is I declined and they keep saying it's still under review.Do not send these people any money until you are sure they honor their agreement. Still saying under review and it's been over 6 weeks now and they took my money in 3 minutes.They still sending me a AI response saying that they are still investigating when the finance company already received their funds back. Why they keep saying under investigation is all fluff and they refuse to send me my refund. Again do not give them any up front money. You've been warned. 3 read more

STAY AWAY Very unprofessional, money hungry, horrible customer service and 7 Months Waiting for a Refund That Is Clearly Owed I am extremely disappointed with my experience with CG Smile. It has now been seven months since I requested a refund for procedures that were never performed. According to my signed contract, I am clearly entitled to receive this refund, yet I am still waiting for my money. In response to my previous review, CG Smile claimed that all of my calls and concerns had been answered. However, simply replying with vague statements such as "we will let you know" or "we will forward your message to the appropriate person," only for no one to ever follow up with an actual answer or resolution, does not constitute proper communication or customer care. Answering a phone call without providing any meaningful information, timeline, or solution is not addressing a customer's concerns, it is poor customer service and a failure to honor your commitments. I have been patient and have given CG Smile more than enough time to resolve this matter. I am once again requesting that my refund be processed immediately, as required by our agreement. Seven months is an unreasonable amount of time to keep a customer waiting for money that is rightfully owed. read more

I hate this place they took my money and never did the work.i ask for my money back they called the police and got me trespassed.God don't like ugly they say coming !!! read more

After a year of having my veneers, it's always a great feeling going to my local dentist to have him cleaning for him to compliment me on my veneers and say they were done very well! Would absolutely recommend CG smile! read more

DO NOT go here horrible job on 8 veneers on top they are crooked , bucking out the day they were done I was so upset I couldn't talk right for a long time ago, they are splitting & still very painful they all need to be redone per Periodontist they charged me $31,000 . $10,000 for bottom teeth I never even received another $6000 for 2 implants I do not have . FRAUD !!!! security guard at a dentist front door should tell you something as to why they need one due to all the complaints . over 20 people have reached out with similar stories . Sickens me as a business owner EXTREMLY unethical how they are scamming some people . attorney retained . read more

I requested a refund bk in September 2025 and told by several supervisors the process takes up to 30 days and I still haven't received my money bk yet.I have sent so many emails no response I highly recommend not to do any business with this company ... read more

File a small claims against Cg smiles. DO NOT GIVE CG SMILE YOUR MONEY -- AND DO NOT SIGN ANYTHING. Learn from my experience. Also most of the positive reviews on google is fake and paid for by a Ai bot review farm. I found CG Smile through social media and was contacted by Massile, their unprofessional and rude patient coordinator. After sending a $1,000 deposit and then the full payment of $6,400, the red flags started immediately. They require full payment upfront, which I now know is a major scam tactic. 2 days before my appointment Without warning, Massile scheduled me at a different clinic -- Moderna Dental, almost an hour away from my house. I showed up and, after a basic cleaning, was told I wasn't a candidate for veneers, only crowns -- despite being told the opposite after submitting my X-rays and photos. They clearly approve everyone just to take their deposit money (red flag3) . Only a licensed dentist should be making that decision -- not a coordinator. I asked for a refund and was given the runaround. It's now been TWO YEARS, and I still haven't received a dime. I've emailed their accounting and claims departments multiple times. At first, they acknowledged my request -- then completely ignored all follow-ups. They're hoping I'll give up. I won't. To make it worse, Massile tried to talk me out of going to Colombia, saying they'd "mess it up." The truth? I would have received better, more ethical care in Colombia or Turkey -- at a fraction of the cost. CG Smile uses bait-and-switch tactics and traps patients with shady contracts. Go to Colombia or Turkey if you want real dental work from honest professionals. Avoid CG Smile at all costs. I'm still waiting for my refund. CG Smile -- make this right. read more

CG Smile - Still tell this day I have not recommend my refund. The owner is responding to everyone on reviews but she no claims dep will not respond - Cosmetic Dentists Near Me - Miami, Florida

See all

CG Smiles 2601 SW 37th Ave. Ste 702, Miami, FL 33133 Beware: This company is a scam and their customer service is horrible I had an extremely frustrating experience with this company, and I strongly advise against doing business with them. Here's my story: I initially contacted them to get my veneers done in Miami. I spoke with a representative named Sonjia, who kept promising that my preferred appointment dates were available. However, she was extremely difficult to communicate with ; she would often not call me back at the agreed times, so I would have to follow up repeatedly. For two weeks straight, I kept cancelling and rebooking my flights because the only reason I was going to Miami was to get the veneers done. Meanwhile, I also spoke to another guy from the same company, who was easier to communicate with. He made me believe that scheduling was simpler and didn't promise to call me back constantly like Sonjia did. Still, both seem to be salespeople, likely working on commission. The worst part is their outright scammy behavior. They immediately want you to pay a $5,000 deposit; regardless of whether your appointment is a week away, two weeks away, or a month away. They initially asked for $1,000, but once they knew I had my flight booked, they suddenly said I needed to pay the full $5,000. They claimed it was because the appointment was close and they were fully booked, but it's clear they're just trying to scam money out of people. Throughout this entire process, the story kept changing. Every time I spoke to someone, there was a different excuse or story. Sonjia was especially terrible at following through and communicating clearly ; she would say one thing and then do another. From reviews and my experience, I can tell this is a scam operation. The reviews are horrible, especially regarding the surgery side of their services. If you're thinking about getting dental work from them, do your homework and read all the reviews first. My advice: Stay far away. They want your money upfront, and they will string you along or scam you out of it. Don't fall for their lies. read more

My wife recommended CG Smiles so I paid in full for dental implant services that remain incomplete after four years and I was up-charged which was not included in the consultation This has not only affected my health and confidence, but also my finances since I flew in from out of state. I am the working class that seeks to hold them accountable for 4 years of poor service, traumatic teeth extraction experience and continuous broken temporary teeth. I am now told they have done ALL that they can do by staff that did not read my written claims per our conversation. After all this time, money and trauma Dr Juan Jay still hasn't reached back. I have no teeth and walk around and WORK with a mask. I am open to suggestions to holding CG Smiles in Miami accountable. I can not recommend a company that does not care about their patient. Me read more

CG Smile - 4 years of unfinished dental work and I am told by staff that CG Smiles has done ALL that they can do. - Cosmetic Dentists Near Me - Miami, Florida

Still losing veneers. Do not waste your time or money here. Of the 20 veneers I got, I've lost about half. I stopped counting but I believe it's at least 9. NUGHTMARE. read more

CG Smile - Another lost veneer. - Cosmetic Dentists Near Me - Miami, Florida

STAY AWAY FROM CG AND MODERNA !!!!!!!! When you leave them a bad review they delete it and block you! My husband and I went to get porcelain veneers and our experience has been awful, they did a horrible job which is now causing us major issues and thanks to that we have to go through a whole process with another Dr to "fix" what they did, YOU GUYS LEFT TONS OF CEMENT/GLUE AND THE VENEERS ARE NOT EVEN GOOD QUALITY, TEETH ARE BULKY AND NOW IS CAUSING BLEEDING AND GUM ISSUES , WITH THAT BEING SAID NOW WE HAVE TO GET NEW VENEERS WICH IS COSTING US A LOTT OF MONEY! Horrible experiencia mi esposo y yo nos hicimos los veneers de porcelana y a sido una muy mala experiencia gracias al pesimo trabajo que hicieron ahora tenemos que hacernos una serie de procedimientos para "arreglar" el dańo causado ya que nos dejaron cemento/glue y ahora nos esta causando sangrados y problemas en las encías Gracias a su mal trabajo ahora tenemos que pagar miles de dolares por unos veneers nuevo read more

CG Smile - When you leave them a bad review they delete it and block you! - Cosmetic Dentists Near Me - Miami, Florida

This is the worse people and place I've ever dealt with. Yari was so nice over the phone and quoted me one price and had me put money down. Once I got to Miami the whole atmosphere changed. They added a bunch of new charges and then pressured me to get a loan for those new charges. I took off my job for a week and bought plane tickets so I went along with it because I was already invested. Now my teeth are falling apart and I can't get anyone to answer. Stay away from this establishment. I later found out it's more places in the area that do better work and are not scammers like CG Smile. read more

The experience so far has been bizarre. First off they rushed me into getting the veneers pretty much felt forced and once they started sanding the teeth it obviously was forced. Secondly the dentist did not like the fact that I did not like my first or second mold and failed to check the temps and decided not to and then or prep them. 20 minutes after leaving a piece broke off, there is air space in them or has been 6 days and over 15 calls and they do not respond when they do which has been twice they say they'll call me back with an appointment and never call back. The pain I'm feeling is unbearable. Going to have to get an attorney from what it looks like and they still have not finished the Permanent veneers. Had someone look at the molars that are exposed from the temps chipping and it seems they didn't even do a proper cleaning although they charged over 1000 dollars for it. DO NOT GO TO THIS PLACE IF YOU DO NOT WANT TO BE FORCED TO DO SOMETHING THAT WILL BE EXCRUCIATINGLY PAINFUL AND SUPER DELAYED. read more

comple scam they tell you a price on the call when you get there they have a whole set up to tell you that you need extra work done and they have a whole finance team right there to get your money they have a scamer receptionist that looks like an exotic dancer to talk you into paying the money then they put resin veneers in not porcelain they are no longer white after a week and they put your smiling crooked, they say amnesia is provided to get the grinding done. This is another lie. inject your gums with a numbing agent like and it doesn't work at all you feel everythin. the people that do this work are not qualified dentist. Ther workers are garbage all Spanish people not qualified America dentist none of them read more

I had the most amazing experience with CG Smile! They have state of the art equipment and the expertise of the entire staff is to be applauded and revered! I typically get anxious going to the dentist but my fears and anxiety were non-existent. Their kindness, concern, professionalism and level of care cannot be matched! Thanks & gratitude to the entire staff for giving me back my Smile! I will see you in five months and look forward to that visit! Thank you again and will forever sing your praise! Best always, Elisa Laster read more

SCAMMERS. Run, horrible , unprofessional establishment. They will take your money and ghost you. They require all money up front in cash or credit finance( Comenity) . Don't do it, it's a scam. If you have to cancel they will not refund you. I paid over $13000 6 months ago for veneers. Due to health reasons I had to cancel. They agreed to refund me - $1,000. They told me I would receive my refund in 30 days. Despite multiple emails and lies and cover ups I'm still waiting for my refund and they have stopped responding to my emails. I wish I had done more extensive research before using them. All of there google reviews are phony.....This establishment are scammers and you should run because you have been forewarned. Imagine during these difficult financial times someone just taking $130000 of your hard earned money. Not one thing was done to me, no exams, nothing! I sent pictures of my teeth and ....was asked for a deposit and was told the total cost of 130000 had to be paid upfront. I was tricked into financing through Comenity who has a very high interest rate and do not give you credit for early prepayment. What CG does is charge the credit company for your procedure even though no work has been done. You're left paying off the credit card company who has these high interest rates, and when you call them they direct you back to CG smile ...It's amazing CG smile is allowed to get away with ripping off consumers. This is deplorable and they need to be shut down. I'm a professional and work in the medical field and could never do this to my patients. I'm not going to let them get away with this. I will be escalating this to the Attorney General and may even contact the media. I've never in life experienced such deplorable service ....BLATANT LIARS and SCAMMERS!!!! Nothing is professional about this establishment. ! read more

CG Smile - Review for CGC Smile Miami - Cosmetic Dentists Near Me - Miami, Florida

I regret not checking all the reviews before signing up. Within a few days, I realized it wasn't the right fit and decided to cancel. They push you to use Affirm to "lock in the price"--do not fall for this. I requested a refund in November and was told that even canceling within 48 hours would still cost me $1,000--fine, I accepted that. However, they also promised a refund within 30 days, and here we are at the end of February, and I still haven't received my money. Their customer service has been nothing but excuses and delays. If they remain unresponsive, I will be filing complaints with: - The Better Business Bureau (BBB) - My state's attorney general office - The Federal Trade Commission (FTC) If you're considering this business, think twice before signing anything. I wouldn't recommend them based on my experience. I did get my teeth done in the DR it was the best decision I made . read more

See all

Please don't be misled by all the advertising. Save your time, money, and stress. My sister had her veneers done at one of their clinics. The offices are clean and well-presented, and while most of the staff are kind, some become unprofessional and rude, especially once you've already paid and start returning with issues. My sister has already lost seven, yes, seven, and is only been a year since she had them done. Their latest excuse is that this happened because she wasn't wearing a night guard, even though they saw this in her file and never mentioned it to her. After she returned for the sixth veneer that fell off, they suddenly decided to give her a night guard "for free" just yesterday. If the issue were truly due to not wearing a night guard, why is it different veneers falling off each time instead of the same one? That explanation makes no sense. I have repeatedly messaged the owner Camila Guiribitey, and the only response I've received is a casual "Hola Maribel". Quite a different attitude from when I first reached out a year ago to schedule my sister's procedure. We are still waiting for a proper and reasonable response, but so far, nothing. Por favor, no se dejen engañar por toda la publicidad. Ahorren su tiempo, dinero y estrés. Mi hermana se hizo las carillas en una de sus clínicas. Las oficinas son limpias y bien presentadas, y aunque la mayoría del personal es amable, algunos se vuelven poco profesionales y groseros, especialmente después de que ya has pagado y comienzas a regresar con problemas. Mi hermana ya ha perdido siete carillas, sí, siete, y solo ha pasado un año desde que se las hicieron. Su última excusa es que esto ocurrió porque no usaba un protector nocturno, a pesar de que vieron esta información en su expediente y nunca se lo mencionaron. Luego de que regresara por la sexta carilla que se le cayó, de repente decidieron darle un protector nocturno "gratis" ayer mismo. Si el problema realmente fuera por no usar un protector nocturno, ¿por qué se le caen carillas diferentes cada vez en lugar de la misma? Esa explicación no tiene sentido. He enviado varios mensajes a la dueña Camila Guiribitey, y la única respuesta que he recibido es un simple "Hola Maribel". Muy diferente a la actitud que tuvo cuando la contacté hace un año para programar el procedimiento de mi hermana. Seguimos esperando una respuesta adecuada y razonable, pero hasta ahora, nada. read more

See all

SCAM SCAM SCAM. They pressure you on the phone to lock in the rate even though you know in your gut something isn't right. Google reviews are fake and I wish I saw the Yelp before signing anything. I canceled less than 1.5 business days after making the appointment. My appointment is 70 days away and they are still trying to charge me $1,000 for doing absolutely NOTHING. This is beyond predatory and has to be stopped. I made an email: cgsmilemiamiscam@gmail.com. Class action lawsuit anyone? We must get them shut down for malpractice and predatory financial practices. Or if anyone had any luck in small claims or anything else related email me. Thanks read more

CG Smile in Miami Review of the dentist and the sales person Solainch at CG Smile. Go get your veneers else where pay a bit more but only charge $ 500 deposit . Stay Away from CG Smile in Miami - Salesperson Solainch I contacted them first, and they wanted a $1,000 deposit. After I paid that, I bought the airplane ticket, hotel, and car. But then they hit you with all kinds of extra bullshit ; suddenly, they tell you that you need a $5,000 deposit, which is non-refundable. I asked how long I needed to wait so I wouldn't have to pay that huge deposit, and they said a month or three weeks in advance. I did that. I canceled my flight; which cost me money ; then I tried again, booking two months ahead. Once I got the ticket, the flight, the hotel, and everything else, they put me on hold and then claimed I needed to pay a $5,000 deposit after talking to a doctor. The same doctor who's driving Lamborghinis while they're running this scam. Their reviews are horrible; practically all one-star ; but they still want to keep your money. No matter what happens ; even if you have an accident or the airplane crashes ; they will NOT refund your money. They will keep it no matter what. Stay away from this company.. the dentist, husband and wife are always showing off. They're very expensive cars on your behalf go elsewhere. read more

this place is horrible still waiting on on someone to call me back went and had a couple implants done one cracked it haven't been a week I had them done my implants is still in my mouth cracked no one called me back yet so I can have this tooth replaced read more

If I could give this business 0 Stars, I would. CG Smile is completely operating in BAD faith and continuously doing fraud. Charging over $12k for goods and services never rendered. When reaching out to them over this grave error, ORNELLA, in a roundabout way, insinuated that my mother was stupid and incompetent. They quoted her for the procedure over the phone, never even saw her face, all in Spanish, then sent all the documentation in English and pressured her to sign and telling her nothing would be charged and she had the power to cancel to receive an pver 12K bill. I don't know about others reading this, but it sounds to me like an absolute scam. We will be pursuing further action against this business to the Department of Business and Professional Regulation, the Federal Trade Commission, the Consumer Financial Protection Bureau, the Florida Board of Dentistry, and anyone else whom we can reach. To anyone reading this who feels this happened to you, I urge you to do the same. This is completely unacceptable and morally wrong, and how a business can operate this way is beyond me. -------------------------- Si pudiera darle 0 estrellas a este negocio, lo haría. CG Smile está operando completamente de mala fe y cometiendo fraude de manera continua. Cobran más de $12,000 por bienes y servicios que nunca fueron prestados. Al comunicarnos con ellos por este error grave, ORNELLA, de manera indirecta, insinuó que mi madre era estúpida e incompetente. Le cotizaron el procedimiento por teléfono, nunca le vieron la cara, todo en español, y luego le enviaron toda la documentación en inglés, la presionaron para firmar diciéndole que no se le cobraría nada y que tenía el poder de cancelar, para luego recibir una factura de más de $12,000. No sé qué piensen otros al leer esto, pero para mí suena como una estafa absoluta. Tomaremos acciones contra este negocio ante el Departamento de Regulación Comercial y Profesional, la Comisión Federal de Comercio, la Oficina de Protección Financiera del Consumidor, la Junta de Odontología de Florida y cualquier otra entidad a la que podamos acudir. A cualquiera que esté leyendo esto y sienta que le ha sucedido algo similar, le insto a que haga lo mismo. Esto es completamente inaceptable y moralmente incorrecto, y no entiendo cómo un negocio puede operar de esta manera. read more

worst clinic ever, they been charging me for a service I haven't received, been texting them for a month for my refund and they've ignoring me. I call the office and they always say they can't do nothing. DONT GO their lack of communication is the worst. read more

I am extremely disappointed with my experience at CG Smiles. I have reached out multiple times and still have not received a call from anyone in management. I was told the only way to reach a manager was through email, and I was given a manager's name, but to this day, no one has contacted me. this office does not appear experienced in veneers. The veneers I received were all the same size and thickness. If you are someone who wants smaller or more natural looking teeth, this may not be the place for you. What I received looked like the same teeth I had before, just whiter, but not refined or customized to my request. Though they said they can do it. The hospitality was also very poor. There was little compassion or care shown for the fact that this is a serious dental procedure, not just a cosmetic work. While waiting to be seen, I witnessed a young woman run out of the office crying. At the time I didn't understand why, but after my own experience, I honestly wish I had walked out right after her. Financially, this experience was extremely upsetting. You are given one price, but once you are already there and committed, you are told you need to pay more. I was charged an additional $3,600, which I was not prepared for. It felt like once you are in the chair, the focus became money rather than patient care. Physically, I am still suffering. I cannot eat properly because one side of my bite has spacing. I also cannot drink anything hot or cold, everything must be lukewarm due to ongoing pain in my bottom teeth. Because of this entire experience, I don't want smile. I've also got depressed because of this. I'm very concerned because I am bleeding from one of my upper teeth also, which is especially alarming since this tooth has a crown that was placed by this office. That tooth already had a cavity, and now I am left questioning whether it was properly treated and whether the work was done correctly. This has added anxiety and concern about my dental health. What is most disappointing is that I was not asking for a full refund. I simply requested a partial refund so I could fix what was done wrong and seek corrective treatment elsewhere. Instead, I was ignored. At CG Smiles once the money is collected, patient concerns no longer matter. This office is LEARNING how to do veneers, and the pricing reflects that. You get what you pay for. If you are considering veneers, I strongly recommend going to a practice with extensive experience specifically in veneers, where customization, comfort, and patient care are clearly prioritized. At this point, I will be seeking legal advice regarding my next steps. read more

If I could give zero stars, I would. This place is a complete scam. From start to finish, it has been a mess of lies, bait and switch tactics, and shady business practices. When you speak to the coordinator and you get that sense of shadiness, you've gone too far.."Turn around!!!!" We paid $6,400 in full for 16 veneers. My contract even says paid in full. On top of that, we spent over $5,000 traveling to Miami. That included $3,000 on hotels and flights, another $2,000 on food and expenses, and 8 days away from our kids. All of that just to be told, when we arrived, that we suddenly owed another $7,400 for crowns we never agreed to. That brings the total to $13,800, which is way beyond the budget we were very clear about from the start. If we had known this, we would have gone to a trusted clinic in Turkey and received far better treatment for less money. Instead of my wife being treated at CG Smile like we expected, she was sent to some random place called Moderna Dental. It felt like a cover to hide what CG is really doing. After talking with the dentist, we were blindsided by the $7,400 upcharge. That was never mentioned before, and again, we had already paid in full. When we refused to pay more, they told us we could cancel but would lose $1,000 just for backing out. At that point, we tracked down the actual CG Smile office about 20 minutes away. We walked into a locked building, finally got in, and found what operated like a sweatshop. The workers pointed us to an office manager who barely spoke English and had no real answers. After going back and forth, she offered us a "better deal" of $5,000 instead of $7,400. Still outside our budget. I told her I did not want to do business with CG Smile or anyone connected to it and asked for a refund. She said the cancellation fee was now $1,400 instead of $1,000 because my wife got an X-ray. So now, just for walking in and doing the bare minimum, we are out $1,400. When a contract says paid in full and our budget was clearly stated, how does it make sense to suddenly demand another $7,400? It is obvious this is how they operate. I would not be surprised if they do this to 50 people a month, pulling in over $600,000 a year in cancellations alone. I will be tracking down the owner, their LinkedIn, and any investors tied to CG Smile to make sure this gets seen. Taking advantage of people like this is unethical. Oh yeah, when we told the office manager we might go to Turkey, she told us not to because they would mess it up. The irony hit hard in that moment, because we were already getting screwed right here in America. What they charged us is no different than the cost of any U.S. dentist and three times more than what we would have paid in Turkey, with better dentists. Do not screw yourself by going here. You will regret it if they fuck you over, and when they do, you will remember this post and wish you had trusted your gut. read more

Excelente servicio, la calidad es única. Lo recomiendo al . Todo el personal muy amable read more

CG Smile - Cosmetic Dentists Near Me - Miami, Florida

This is an awful service, my experience was really bad after More than one month they put me veneers the pain is intense and they don't want to take responsability. read more

This is the worst place in the world. They will quote you a price on the phone, even after you've sent pics of the inside of your mouth, once you get there the price changes dramatically. I went from a 8k quote to 16k. Once they have your money it's nothing but lies on top of lies. When you try to call I promise you won't get an answer. This is BEFORE any work is done. Imagine life after this. Please don't walk... RUN from this place. You've been warned read more

I am beyond frustrated and disappointed, and I feel compelled to warn others, so they don't waste their time and energy like I did. Just a few words because I'm honestly too tired to keep dealing with this nightmare of a business: Avoid CG Smiles at all costs! Their appointment system is absolutely chaotic and disorganized -- you'll spend endless hours trying to schedule or confirm even the simplest visit. Their customer service is shockingly unprofessional and unresponsive, and getting anyone on the phone is nearly impossible. The receptionists are careless, and clearly not trained to help patients with even the most basic needs. On top of that, their overall management is completely incompetent and disrespectful to clients' time and trust. Please save yourself the frustration and avoid any kind of business with CG Smiles. You have been warned! Estoy más que frustrado y decepcionado, y me siento obligado a advertir a otros para que no pierdan su tiempo y energía como yo lo hice. Solo unas pocas palabras porque sinceramente estoy cansado de seguir lidiando con ellos: ¡Eviten CG Smiles a toda costa! Su sistema de citas es absolutamente caótico y desorganizado: pasarás horas interminables tratando de programar o confirmar incluso la visita más sencilla. Su servicio al cliente es poco profesional e irrespetuoso, es casi imposible que alguien te conteste el teléfono. Las recepcionistas, desde mi punto de vista, no tienen ningun interes en ayudarte y no creo que esten lo suficientemente capacitadas para atender a los pacientes ni siquiera en las necesidades más básicas. Además, la gestión en general es totalmente incompetente y una falta de respeto al tiempo y la confianza de los clientes. Por favor, ahórrense la frustración y eviten cualquier tipo de relación con CG Smiles. ¡Quedan advertidos! read more

Fraudulent Scammers! DO NOT GO HERE!!!! They are awful! 1st, they tell you one price, get you approved by "cherry" finance. Then once they've already charged you that full amount, they say you'll need a few thousand dollars more of work. Then they offer to get you approved by another credit card "Alphaeon". Then once you're paid in full they start the work. They gave me YELLOW plastic vaneers. I asked for white porcelain vaneers, and that is what my treatment plan and receipt says. They are YELLOW!!! My teeth are now darker than they were before I went there. They refuse to even call me back, let alone fix the problem or refund me. I have called, emailed, texted, even went on all of their social media and they just delete my comments and block me. I won't stop fighting though! So please beware! All of the negative reviews are 100% true. read more

CG Smile - Vaneers CG Smile - Cosmetic Dentists Near Me - Miami, Florida

Si usted esta pensando en realizarse un procedimiento en esta clinica no lo haga una experiencia horrible,me mintieron con una superstar promocion que incluia todo por $5000 y cuando fui à la primera cita me queria cobrar $3300 mas lo cual no estuve de acuerdo y decidi cancelar mi contrato pidiendo un rembolso que me ha tomado MAs de 2 meses llamando y enviando correos todos Los Dias sin respuesta nadie te da la cara cuando llamas à la clinica te dicen que Ellos no tienen nada que ver con el department de Claims y asi cada vez que llamas ningun Supervisor te da la cara ni tampoco se pone al telefono a darte solucion,Honestamente son unos estafadores o el personal de Claims que tienen junto con las vendedoras son unas estafadores todos,lea bien Los reviews para que no les pase lo mismo y como yo hay muchas personas con la misma situation ,les puedo decir por experiencia que todo es una mentira para venderte algo que despues no cumplen ,worst service and clinic Ever !!! read more

You are considering investing in your smile, and it is important to seek high-quality work. Unfortunately, I cannot recommend this particular establishment. Prior to my arrival from Texas, I had already sent over X-rays and pictures. I was quoted a specific amount and paid the full amount in advance of my appointment. However, I must express my discomfort with the presence of a security guard at the door, who prevented anyone else from entering.You It appears that I was not treated as a valued patient during my recent visit to your dental clinic. Instead, I felt as if I was being processed through a factory, with little regard for my individual needs or concerns. After my cleaning, I was informed that I required a filling or a small crown on a tooth that already had a filling. I have photographic evidence of my x-rays both before and after the procedure, which clearly indicate that a filling was not performed, despite being charged for it. Furthermore, after the completion of the treatment, I was pressured to leave a positive review before I had even left the room. This practice of coercing patients into leaving reviews is highly unethical and unprofessional. Upon returning home to Texas, I discovered that my bite was misaligned and causing discomfort to my bridge. I was forced to undergo multiple adjustments to correct this issue, and I also noticed that my front tooth was not properly aligned with the others. As I was numb and had debris in my mouth at the time of the procedure, I was unable to fully assess the results until later. Despite my repeated attempts to contact the clinic and request all relevant documentation, they have refused to provide me with anything other than copies of my payments. This lack of transparency and accountability is unacceptable, as I am entitled to a complete record of the work that was supposedly performed. In summary, I was charged for services that were not rendered, and the clinic has since refused to address my concerns or provide me with the necessary documentation. This is a serious breach of trust and professionalism, and I would appreciate your urgent attention to this matter. It is understandable that the financial burden and time commitment associated with dental procedures can be significant. I was assured from the outset that they would collaborate with my dentist, and if I incurred any expenses due to problems with their veneers, they would assist me. However, this has not been the case. Nevertheless, I trust that if legal action is taken and the establishment is forced to close, they will make every effort to rectify the situation. read more

DO NOT GIVE CG SMILES ANY MONEY AND DO NOT SIGN ANY DOCUMENTS-please learn from me! I saw there instagram ad and was curious about getting veneers! I was contacted by Massile (super horrible and unprofessional patient coordinator). After sending a $1000 deposit that when I noticed some small issues. 1.) You are required to pay up front for your services- this should have been a major red flag and I choose to ignore it! 2) After sending the final payment $6400 the professionalism went down the toilet, Massile was rude and unresponsive. I set an appointment with her only for her to schedule me at completely different dental office who is under the cg smiles network-( Moderna smiles.) I was messaged the coordinator and ask her how can you schedule a patient to a new location that is almost an hour away and do not inform me at all. 2) I was shocked at her response. furthermore, I showed up at my appointment at moderna smiles and only after cleaning my teeth they informed me that they cannot put veneers on only crowns. Initially , prior to sending any funds ...the patient coordinator told me I was a perfect candidate for veneers after sending my X-rays and photos to her but it was all a lie they pre approve anyone just to obtain your money. Only a dentist should be able to approve you or give a consultation as to whether you are a candidate for veneers. After the failed appointment, I then asked for a refund and was given the run around for MONTHS. I disputed with my bank but paperwork they make you sign has clauses in that says if they cancel an appointment or cannot perform a service you are not entitled to any of your money back. I will be filing a law suit against them! read more

CG Smile - In total- it was $7400 and I received only a teeth cleaning! - Cosmetic Dentists Near Me - Miami, Florida

Beware they are not legit, I am starting a lawsuit now for services not rendered. Scam business I reached out 3 x to get money back as after seeing additional charges thst I can be billed for upon Ari ing and hearing other nightmares I cancelled this and decided no longer want to have it done here. I gave them $1000 - they are refusing to give me anything back. No cancelled appointment Nothing - not one thing done. I have reached out to a lawyer and moving forward with a lawsuit. Do not give these people money - They are taking money and in some cases doing absolutely nothing Update: my reply to you::: Don't you dare patronize me. -Again you did nothing -prepared nothing -You lost nothing - I received nothing from your company except texts - does that cost $1000??? You robbed me of $1000 And did nothing !!!!! DO NOT GIVE THIS BUSINESS YOUR MONEY - gross establishment - and horrible reply I'm not your patient - then give me my money back read more

This office is a disgrace to the dental profession. I had to pre pay for services, and then when the services were not performed, they are refusing to refund my money,,,do not deal with this office, I am reporting this office to the Florida health department and am in contact with the Florida Attorney General to try to file fraud charges against the two owners, who are Dr. Juan Izquierdo and Dr. Camila Guiribitey. Do not do business with this office. read more

I had a total mouth restoration. One implant was put in too deep and they were never able to put the tooth in properly, now I have serious problems. I've been trying to work with them in a friendly manner. They ignore my calls, when they do answer, they make excuses and insist they will make it right and never call back. They lie they cheat and now I'm going to have to hire an attorney to have my mouth fixed. read more

See all negative reviews, please! they are telling the truth. I have been in pain since my work was done 2 months ago, unable to eat. Two veneers fell out within 2 weeks of the original placement. The bite was off and the pain and sensitiveness horrific. I have been to my dentist in Texas, 5 times and am still in pain, going for my sixth visit next week. I can't eat, or drink cold or warm is so painful. Called after and they will tell you you chose to come to Florida, which is your problem. Now the saving money is way over what I could have paid in Texas. Be aware when they are trying to sell you the service they will be pushy and all those salespeople will disappear right after you fall for the so-called savings. Don't fall for it! I regret it so much, just like so many others here. Where is the MIA dental board? The picture showing is bogus. read more

February 28th**UPDATE** It was over 1 month from my last visit, Dr. Luis acknowledge the discoloration of the veneers which are not white, instead yellowish. He committed to replacing all 20 veneers, I have not heard back from the office to schedule the visit although in front of me he asked the staff to schedule an entire day appointment. I call the office and can't speak to anyone, if you leave a message, sit and wait for someone to call you back, I have been in contact with the office front desk manager via her personal phone, sometimes she answers my messages, but most of the times a week goes by and she does not reply. Last lie was, she is still waiting for the owner to approve it and an available appointment, that was over one week ago, you mean to say that although the doctor approved the replacement over one month ago, this decision hasn't been discussed with the owner. So I asked were do I stand? This people are a joke. I am totally in disbelief of the way they operate, not to mentioned they answer all reviews with the same lie, that they take all patients reviews serious and work to improve. This is a total BS, they absolutely don't care, once they get your money and you have an issue, you can for sure forget about it. read more

UPDATE : after a year and a half of seeing a different aesthetic dentist, a periodontist and an endodontist the only course of action was to replace all the veneers that CG Smiles put on to stop the constant pain. I can't even describe the relief I felt as soon as the new temps went on. I hadn't been able to eat anything remotely crunchy or too cold (even refrigerated was too sensitive) in over a year.After all the additional dental work I had to have done (two full crowns, 3 root canals from inclusions, two rounds of surgical crown lengthening to fix their "laser crown lengthening" , plus the new veneers, I paid an additional 35k to get the smile I wanted. AVOID THIS DENTIST IT IS NOT WORTH THE PAIN AND SUFFERING. I thought I had lost my bite forever, if I could go back in time I would have never touched my teeth. Not to mention it took me and my dentist calling and emailing over the course of weeks for them to send over only some of my dental records. read more