Let the tooting and honking begin!…read more My fifth grade daughter identifies clarinetist (after trying all the many wind instruments one school day in August). Which means, a clarinet purchase was in my near future. Thank goodness for West Music. I popped on their website and found the options (resin or wood, premium brand or standard). I selected my choice and signed up easily for a four year payment plan-- that included a $9 a month peace of mind charge for repairs. Clarinets aren't cheap but luckily if my daughter decides clarinet isn't for her; West Music will purchase it back from us no questions asked. Phew. The clarinet was ready for pickup at this location. (I received a call, text and email reminder.) Evan was super pleasant and helpful. I have a long road with West Music as the tooting and honking clarinetist continues on over the years-- I have a good feeling it'll be a great experience. Stay tuned.

I took my son's sax into the repair shop over my lunch hour as it needed two screws and was…read moreunplayable. In addition to the two screws they replaced, they tweaked and adjusted a couple of other issues they found during the bench time and presented the instrument back to me within an hour, all for a very reasonable fee.

One of a kind music store! Carries instruments of all kinds; band and orchestra alike. Unique, fun…read moreand interactive place to try out your instrument.

Whooa always a pleasure visiting SH!!…read more Being from right here in Cedar Rapids lowa--with a bit of California sunshine life mixed in!! l've shopped at fine jewelry places all over the world, but nothing compares to Siebke Hoyt. Walking through their doors always feels like coming home. You are immediately greeted by warm, familiar faces and a genuine readiness to help with whatever you might need. Their integrity and honesty are unmatched in the industry. Siebke Hoyt is truly in a league of its own-an absolute GEM!! AR XoXo

This was easily my worst experience while shopping for a watch. I asked straightforward questions…read moreabout authentication, deposits, and the process for purchasing from out of state, but Clayton responded with annoyance and condescension each and every time. His communication made what should have been an exciting purchase feel uncomfortable and frustrating. When I addressed his tone, his response, "I'm sorry you feel that way" with even more condescension. I've seen more emotional intelligence from 2 graders. This was my first and only negative experience while shopping for a watch at/with any other store... including Rolex.

WOW! What amazing customer service! I needed a new computer guy & found John on Google/Facebook…read more He was super responsive to my first email & was always available when I called. He was able to get me in right away & had my computer ready in one day! He went above and beyond setting up my computer, even going so far as to add a software program we talked about that I wanted to add. I was very impressed with the service, quality of work and value for the money. I will definitely be back the next time I need computer help!

Thought I would post photos of some of the watches Bentley watch has restored or modified for me…read more Marty Keller

I cannot say enough good things about Ryan and Bentley Watch Repair! I've always wanted to swap the…read moredial out on my Rolex watch, but have been too afraid to send it to someone that wouldn't use authentic parts, wouldn't seal or pressure test it properly or who just wouldn't do a good enough job. But, after one conversation with Ryan I decided to send my watch to them and I couldn't be happier with the result! My watch not only looks brand new, but I know that is was thoroughly tested to ensure that it is as good as new on the inside as well. Ryan is not only competent and very talented, but was also very responsive, friendly and accommodating! Thank you guys! Recommend to anyone and everyone!

Hands down working with Richard was definitely the best experience we've EVER EVER had when…read moreservicing our Evinrude! Rich is so knowledgeable, has most parts on hand and is extremely fast at getting you fixed up and back on the water...we are so glad Bass Pro sent us his way..he will forever be our go to guy when it comes to our boat..he's worth EVERY mile of our 3.5 hour one way drive!!! Thank you so much Rich!! -Kevin & Emily Harris

Giving 1 star because he answered the phone. Took my twin-engine boat to this location with a motor…read moreissue. Motors weren't running in sync with each other. After sitting for a week (which I have no issue with) he then did a "test ride". I stopped by to get some items from my boat the following weekend to find it in an open gravel lot, uncovered and not secured at all. During a conversation with Richard (owner), he told me about how he and his wife took it for a "test ride" to the lake. Said they put it on the water early and it drew a crowd, then how a Baja wanted to race him and he beat the Baja. Apparently, another twin-engine toon tried to race him as well to no avail though, he won that race too! He then commented on how many people were drawn to my boat while he and his wife enjoyed lunch. Weird right? A test ride from early morning to include a couple of races then a lunch stop? Wow, must have been thorough! He determined it was a leaking head gasket and it should be covered under warranty. Told me about Covid and how Evinrude only has 1 employee, it will probably be weeks to hear back, etc., etc. I offered to pay for the service with the understanding that I'd be reimbursed when the warranty claim went through. When I picked the boat up I noticed a blood spot on the toon, he told me no worries that was his blood, no big deal. Then I realized why he was bleeding, he caught his arm on a burr caused by the large deep scratch in the aluminum of the outer toon. Further investigation showed that my toon and my rub rail were both badly scraped/scratched where it appears something had backed into it or it was scraped along something. He said to let him know the cost and he'll cover it. Fast forward several emails and a few month's time. I've never been reimbursed, he knows nothing of the scratches and scrapes, and my motors still don't run in sync. I'd find another dealer if I were looking.

The older man that I worked with was extremely rude. I do NOT recommend you do business here!read more

Again...............outstanding. I live in Cedar Rapids…read morepart-time, but I make sure Rejewel does all my repair work. I was only in town for three days and they got my repair done asap. Always professionally done. Highly recommend.

Theresa was so kind and helpful with my very small and sentimental projects. She gave me useful…read moreadvice on my charm bracelet and untangled a tiny necklace for no charge. I will definitely come back with any size project or purchase and see what products and services they have in this small and friendly business!

These guys reconditioned a ring that meant the world to my wife and was beat up bad missing…read morestones.Everything was wrong with it. The people at siegel's jewelry brought it back better than ever. She was absolutely amazed. You've made a very happy customer out of me.And her