I changed out my watch battery, but couldn't get the back snapped back on. I took it in to these guys, and they had offered me a water while I waited and could've been nicer! Not to mention the fact that they were able to solve my little dilemma and then didn't even charge me for it. The time that it took them to do this, gave me just enough time to see they're awesome inventory. Definitely be buying from them in the future.!! read more

My husband purchased my wedding ring out of state, and when it needed to be sized and soldered, we chose Siebke Hoyt believing we were in good hands. Unfortunately, that trust was not honored. The salesperson who took my ring actually commented on the special engraving my husband had placed inside -- which means she saw it and knew it was there. Despite that, she never warned me it would be removed during the work. Even more upsetting, no one called me during the process to get my approval before removing it. A wedding ring is not just jewelry -- the inscription inside was deeply personal and irreplaceable. What should have been a routine repair has left me heartbroken. I would strongly encourage anyone bringing in a sentimental piece to ask very specific questions upfront, because the communication here failed at every step. read more

Simply the best in the area and even in the state. If you can dream it up they can either find it or make it for you. They can find you ANYTHING you want. The sales team is amazing and the back office is super helpful. They are very fair with their pricing and I've been doing business here almost a decade and will be doing business here for many more. read more

A very important piece of jewelry I wear broke and I was recommended to go to Siebke Hoyt for the repair. I stopped in today and was helped right away. I was so happy with the service and they even cleaned it for me! The repair and cleaning was free!! I'm so happy with the service and how pleasant their customer service is I will definitely be recommending this place to people and will come in if I'm looking to purchase jewelry as well. read more

Fantastic vibes and excellent customer service. Clayton helped me purchase my first watch, and really knew his stuff, explaining to me the differences between various categories and watch styles. Overall great experience; Would highly recommend for anyone in the market for a great watch or other jewelry. read more

Can't say enough good things about the customer service at Siebke Hoyt jewelers. We were treated with such kindness and patience as we slowly looked over all the options for wedding bands (slightly indecisive ), especially by Joe Hoyt. Joe talked us through all the options for each ring, and took our personality and profession into account when advising us. He also made modifications to ring so that they were absolutely perfect. There is definitely something special going on in this store, and it's an added bonus that it's a 4th generation family jeweler that has been up and running since 1889. Thank you to Siebke Hoyt for being one of those above and beyond companies with the rare combination of high quality products and the utmost priority for their customers. read more

Siebke Hoyt Jewelers - Long-standing family business you can trust! - Jewelry Near Me - Cedar Rapids, Iowa

Obsessed. My love for Siebke Hoyt started when my husband bought my gorgeous engagement ring there and was so impressed with his experience (thanks to Joe Hoyt). Now we go there quite regularly for jewelry cleanings and more shopping than my husband thinks is necessary. :) We are always greeted with a warm welcome, a complimentary drink (or two...) and jewelry cleaning, and stellar customer service (all the staff are amazing but Clayton is our go-to guy!). Everyone is so knowledgeable, helpful, and welcoming. They have high quality, gorgeous jewelry for every budget. Best jewelry store in CR! read more

Siebke Hoyt Jewelers - Jewelry Near Me - Cedar Rapids, Iowa

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I just got my beautiful 2 ct ring from my fiancé a month ago. I had to have it sized down. They took care of me today in and out and have a 48 hr turn around time for this. Shopping small really does matter. Thanks for taking care of me! read more

Beautiful jewelry with beautiful guest service! My husband bought my engagement ring here. He literally explained what kind of ring I would maybe like and they helped him pick out the perfect ring! With the purchase of the engagement ring we also received a complimentary engagement photo shoot with a local photographer. So awesome! We eventually bought our wedding bands there and since then my husband has purchased a few other items from them as gifts - all beautiful! Whenever I come in to get my ring cleaned/ inspected everyone is polite and friendly. Definitely our go to jeweler! read more

I wanted to replace my current wedding band from years ago because it has tiny prongs (from another store) that snag on everything. I did a considerable amount of research this time to make sure I get a band that will last longer than 6 years, and visited every jewelry store in the area. My experience in the store was great - I actually like that there is not much natural light in the store, it makes it easier to see the diamonds clearly. Sunlight makes all diamonds sparkle like crazy, and it is harder to assess quality. The wedding band inventory was smaller than I expected for the size of the store. Jake helped me look at bands and was really helpful, and wasn't the typical pushy salesman (hate those people). I came back 3 times total, and he always remembered me and what I was interested in looking at. It varies by designer, but for the most part you can customize any of the pieces to exactly what you're looking for (more diamonds, less diamonds, different gold weight, etc.) I also like that they do a lot of work in-house (soldering & rhodium dipping). There are a lot of perks included in getting jewelry here - if you get your pieces inspected annually, they cover repairs, you can come in for a cleaning as often as you like, and I believe they re-purchase jewelry that you bought there if you want to upgrade. They offered to unsolder my current wedding set, re-solder the new set together, and re-dip the whole set for no additional charge. Unfortunately in the end it came down to price - I got exactly what I wanted at a smaller local store in Iowa City (Herteen), for $1,000 less than the band I found at Siebke. A big part of the price is attributable to the designer. It is important to get a good designer because the craftsmanship will be better quality and there will be less maintenance in the future. However, I also don't want to overpay just for a certain name to be on the box. Their prices are definitely better than the chains in the mall, but a bit steeper than the smaller, local places and (quality) online carriers. They carry some nicer quality designers. I would go back in the future for other pieces. read more

We have had several experiences with Siebke Hoyt and all have been positive. I attended a Ladies' Night event there, and not only were they serving up delicious (free!) martinis, but they made the evening very enjoyable. My fiance, unbeknownst to me, bought my engagement ring there the spring before last. He was helped by Dawn Erie, and from his stories, she was amazing. Waiting on him in any store is no small feat--he doesn't make purchases without A LOT of thinking and deliberation. He said Dawn was consistently patient and kind. After he proposed 9 months later (!) I took the ring in to be sized, and she waited on me as well. Not only did she remember him, but she was friendly and helpful. We have been in a couple times to look at wedding bands, and whether Dawn or someone else in the store helps us, everyone is very accomodating. Also, they bring me a glass of wine every time I'm in the store--score! What finally spurred me to write a review was that yesterday my fiance gave me a diamond necklace for Christmas. He said that he had purchased the same necklace from a competitor and SH was able to adjust the price in order to beat the competitor. Plus, at his request Dawn put the necklace box in a bigger box before wrapping so that I wouldn't guess it was jewelry. Those kind of personal touches don't happen often in retail, and we really appreciate SH's attentive service. They aren't pushy when you enter the store, and will allow you to browse without any pressure. read more

Very service friendly. From the moment I walked in, someone greeted me and helped with any question I had. Joe was very gracious with his time, even though what brought me in was jewelry not purchased from Siebke Hoyt. I had been thinking about a few other items, and due to the great welcome and service.. I had no hesitation in just purchasing today. All around great service, and my new hometown jeweler! I won't go anywhere else! read more

After writing my last review, I was waiting to update my review based on how the issue with my broken necklace would be resolved. I am beyond thrilled to say that the stellar customer service I received has made me a Siebke Hoyt client for life. Once again, I had the pleasure of working with Joe Hoyt. He remembered me and was immediately willing to switch out my necklace for one that I would be happy with. I tried on a few until I was truly satisfied with a replacement. While they switched out the necklace they also polished my engagement ring and Cartier rose gold love ring. Both looked like they were new! I was blowing away by how gorgeous the Cartier looked because I am pretty hard on my hands and my jewelry takes a beating. Every single scratch was gone and it looked like new again! Also, they did it free of charge!!!! They also have an amazing selection of contemporary pieces at affordable prices. I can't wait to build my collection of wearable but unique pieces and built a wish list while I was there today. The customer service I received surpassed any of my expectations and I wouldn't get that kind of service in Chicago. Thanks for making my day and making my jewels sparkle bright Joe! Hope to see You guys very soon. read more

Just a great company that will take care of your needs every step of the way! If your looking for personal service for a lifetime, this is the place for you. I have shopped with them for many years and just recently moved out of state but anytime we need anything from them they go out of their way to make sure we are taken care of. Shoutout to Joe and Tom for such a great business that provides terrific customer service and quality! read more

Broke the band on a nice diving watch I own. Tried fixing it myself to no avail. Stopped at a Walmart and they had two people try for 15 minutes, without success, to repair it. Next, I stopped at Siebke Hoyt Jewelers and they had it fixed in just a few minutes. An internal sleeve (not visible) in the band was bent. They located the problem, fixed it, and did it at a very fair price. The customer service was excellent. I am not from the Cedar Rapids area, but would highly recommend this business. Also had a nice talk about fly fishing with Jospeh while I waited. read more

Fabulous jewelry shop, they have a gorgeous store, great customer service, very knowledgeable staff and so helpful! Ask for Kendra Logan, she will listen intently to what you are looking for and offer the perfect pieces in your price range that you will absolutely fall in love with! My husband had Kendra help him design a necklace setting for a diamond that has passed through 3 generations of his family and it is stunning. Shop here! read more

Fantastic customer service from Jake..would recommend to anyone looking for wedding bands or engagement rings..tons to choose from and they'll even custom make what you want. Very impressed. read more

True professionals who provide a great product in a timely fashion at reasonable prices. Dr. Joe Hoyt has supplied me with my wife's engagement ring, wedding band, and most recently a push present for the birth of our first kid. The kiddo came 6 weeks early and I was in a scramble to get something ASAP and Joe had the perfect gift in my hands within 24 hours. Thanks for everything!! read more

Absolutely love my ring from Siebke Hoyt, but will always have a bad taste in my mouth as they ruined my engagement. This is supposed to be the best surprise of your life and the jeweler called ME to tell me that my "beautiful ring" was in and not my now husband. I had no idea of our upcoming engagement until I got that phone call. Extremely disappointed and now I will never experience that surprise all women wait for. read more

Joe Hoyt was incredible to work with. I went in to this experience not knowing much and he made it a very comfortable process from start to finish. He knew exactly the type of ring I wanted based on just a few pictures I sent to him, and was extremely responsive on all of my follow up questions. This process would have been so much more difficult for me had I not been able to work with Joe. He was considerate of all of the specifics and details that were important to me along the way and was ultimately able to make a perfect, unique ring - it was exactly what I was looking for. The experience of going through Siebke Hoyt was amazing and I cannot recommend Joe highly enough. read more

Dawn was a great hostess and had outstanding knowledge of the diamonds and bands I was looking at. She helped me all the way through, up till I picked everything up and has continued to be a great resource and jeweler. 10 out of 10. Wouldn't shop anywhere else. Thanks Siebke Hoyt! read more

I have been a loyal customer for years. May not spend a lot of money, but have purchased what I consider to be quite a bit of jewlery. One purchase was mine and my wifes wedding rings aprox 12 years ago. beautiful rings! I have never heard of a diamond cracking but one of mine did. Stopped to get an estimate to repair. Dawn took my ring back to the jewler and 5 minutes later she comes out and tells me it would be 715.00 to replace the cracked diamond and build up the lip that holds the diamonds in place. Seemed really high. I think the ring only cost about 1000.00 new. It has 10 diamonds, of which only 1 was cracked. Took the ring elsewhere to have an estimate and had the diamond replaced and fixed, polished, out the door for under 90.00. Probably wont be back. Siegels just got a new customer due to your jewler trying to gross the crap out of me. I have always had good experiences until now. Do with this as you will. read more

This is the true example of what customer service should be. Joseph T Hoyt is the best sales rep I know. Siebke Hoyt Jewelers makes shopping for jewelry an enjoyable and easy experience. read more

Do not stand behind lifetime warrenty on wedding ring.

While they do have an impressive inventory, and many fine pieces I find that the policy of mixing used and refinished inventory with that which is new (Previously unsold at retail) is of concern. And is the reason the low rating. read more