I've known Jeff for over 20 years, first professionally and then socially. I have always found him…read moreto be one of the most ethical and honest contractors I have worked with. He goes out of his way to make sure the products suggested and the installation options provide the most value for my budget. This includes a full house window replacement, sliders, and storm doors. He has a lot of "pull" with his manufacturers and that became evident recently when I had fogging of a side-light window panel that was installed a few years ago. I was hopeful it was under warranty (it was), but not expecting Jeff to have the manufacturer come out and replace it. Above and beyond my expectations! I could not be happier with the products and services from Arrow Windows and highly recommend them!

If I could select 0 stars I would. My parents had an awning installed by Arrow - Jeff's…read moreinstallers. My parents didn't use it much - we noticed that the awning was pulling away from the house and called Jeff to look at - he gave me an estimate and I shared out concerns about not hitting the studs when it was installed but he insisted that we did something wrong. The price was over $700 to take down put up a header and put it back up. Well my husband ended up doing the work and when he took it down he did notice that the original installers only hit one stud which was in no way good enough to carry the load and finally started to let go. I called Jeff to tell him what we found and he just went off on my swearing at me using the F word and calling me a liar and telling me to shut the F up I was shocked how he was talking to me. I also told him I called the manufacturer of the awning and that they didn't have any good to say about his company and again he went off yelling at me and swear at me. I was telling the truth, all I wanted Jeff to do was the right thing and give my parents a reimbursement seeing that my husband had to take down the awning but a header board (cost $70) and then put it back up even if he would've just cover the board at least that was something but his reaction to swear and talk to me the way he did was not acceptable. I did not yell or swear at him the entire call. Jeff did call me back after he called the manufacturer and realized what I said to him was the truth so I will give him a little credit for that but the damage had already been done. If you choice to use this company just beware of their workmanship. The way it is installed now that thing is not going anywhere which it should've been this way to begin with. BEWARE of this company.

We used Shade and Shutter Systems to install retractable screens on our back porch. Our house is…read moreonly two years old and has very detailed support columns. Mark Legenos was our sales representative as well as our installer. I can't say enough about the way Mark was above any expectation of a perfect craftsmen. His attention to detail and prompt responses was awesome as well as his people skills, Mark was a pleasure too do business with. Also the product is of high quality and built to last. If you are interested in Shades and or shutters, don't look any further than Shade and Shutter Systems, LLC, Guilford, CT 06437 and Mark Legenos. They are worthy of FIVE STARS!!!

Mark Legenos installed our house shutters when it was built by the previous owners. Hurricane Irene…read morerelentlessly pounded our house with ferocious fury in 2011. We took direct hits of 20 Ft waves slamming the house for hours during the extra high tide. Not a single drop of water entered our house. Seriously, not a drop. We saw our immediate neighbors' homes brutalized by Long Island Sound. The shutters 100% did a superior job. We decided to complete the protection of the house by installing shutters on the remaining windows and doors. Mark came out to measure promptly and within a short time, he installed them. In our extensive years as multiple home owners, we have seen our share of inferior craftsmen. Mark gives homeowners hope. Yes, that perfect installer does ,indeed, exist. He is meticulous, immaculate and hard working. Best of all, he is a problem solver. He thinks. He creates perfect solutions to those annoying problems that always seem to present themselves on the job. All that and he comes with an engaging personality and style. The shutters are fantastic and you will not find a more honest and skilled person than Mark Legenos to measure and install them.

Had two new doors and openers installed, technician did a great job and the pricing was very fair…read more The one MINOR issue I had they responded quickly and to my complete satisfaction. Very happy with the quality and end result.

Terrible customer service. They do not respond to emails. They left the new garage door in an…read moreunsafe manner. I guess once they have their money, they're happy .. Stay away ...Looking at past posts-- They have issues,,,,,,,,,,,,