Received a "Shelter in Place" Payback check....can't get any better than that!read more

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. My family moved to New Bern in 1974 when my father started his Allstate agency. I purchased his agency in 2002. I have the privilege to work with several generations of Allstate customers and strive to treat each customer like family.

Tom's staff claims they don't know about something because they are not the ones you talked to -…read moredirectly contradicted how we asked them to open a claim since another one of their insureds hit my son and apparently don't document anything even though you can repeat who you talked to and when. cannot not recommend them enough.

Met with Tom today to discuss State Farm options for me. Tom is definitely an expert in all…read moreaspects of insurance and financial services. If you are shopping for insurance or financial services, search no more. Go see Tom or his team and they will customize a plan specific to your needs. Extremely professional and personable team!

Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

My husband and I love our State Farm agent, Natalie Venters and ALL of her staff!!!…read moreThey are ALWAYS so friendly and helpful!!! Rose, at the front reception desk, is very nice and thorough. We hope her tenure is lengthy!!!

Rose was very helpful and friendly. She helped me get a new policy quick and easy. She gave me all…read morethe information I needed. Thank you!

I have had insurance on my home with the Cowey Agency for over 10 years. They are professional,…read moreaccurate and friendly. Everything they have done for me has been excellent.

I went through their homeowners insurance quote process online. I was given a number to call to…read morepurchase the policy as well as received a personal email from one of their agents. When I originally called, the person I talked to couldn't even find the quote and after explaining that an agent had actually emailed me she managed to contact the agent who tried to get in touch. The agent was busy and called back a few hours later and spoke to my husband. I was extremely surprised to find out that nationwide doesn't cover homeowners insurance in craven county especially since they actually gave me a price for the policy online. If you're shopping for insurance don't bother with them. You will be wasting your time.

I highly recommend this agency. Kimberley goes above and beyond anytime I need a policy…read moreadded/updated. She honest, responsive, and very knowledgable when it comes to this industry. Thank you for exceeding my customer service experience.

From the owner: Looking for reliable insurance with a personal touch? Paradigm Insurance is here for you. We…read moreprovide a full range of insurance services, including auto, home, life, and business coverage. Our team works with you to find the best policies for your needs. We are a Veteran owned, locally ownerd Insurance Agency with offices in Goldsboro NC and Mount Olive NC. We quote with several companies to give you best rate and we can insure you all across NC and GA. Call us today!