I have been a patient at Dr. Cadoo's office for a little over two years. My first appointment with…read moreDr. Kadoo was excellent, and I had the opportunity to see her once more after that. Both visits were positive. She was thorough, attentive, courteous, and took the time to answer my questions. Her bedside manner is exceptional, and I always felt heard and respected during our interactions
I also want to recognize the medical assistants and nurses who greet patients and take vitals. They have always been kind, welcoming, and professional, and they consistently help create a positive experience when arriving for an appointment.
When I first became a patient, I saw a nurse practitioner who was equally thorough and took the time to address my concerns. Unfortunately, she is no longer with the practice.
Since then, there seems to have been a revolving door of nurse practitioners, and the consistency in care has noticeably declined. Several appointments have felt rushed, and some of the concerns I initially raised were never revisited or followed up on. As a patient, it's difficult to build trust and continuity of care when the provider changes so frequently.
My most recent appointment with Nurse Practitioner Patel was especially disappointing. The interaction felt very uncomfortable because communication was extremely limited. She appeared knowledgeable, but I had to continually ask questions to get even basic information. Instead of feeling guided through my treatment plan, I felt like I was pulling information out of her throughout the visit.
When the appointment ended, I was still unsure about several important details: how exactly to use my prescription, how long I should use it, what to expect from the medication, what to do if it didn't work, whether there were any potential side effects I should watch for, and what the plan would be moving forward if my condition didn't improve. I left the appointment feeling confused rather than reassured. These are questions that I believe should be addressed proactively during a patient visit, not only if the patient knows to ask.
I continue to have confidence in Dr. Cadoo and truly appreciate the care I have received directly from her. My concerns are not with Dr. Cadoo herself, but with the inconsistency in care resulting from the frequent turnover of nurse practitioners and the lack of thorough communication during some of those visits. I hope the practice can improve continuity of care and ensure that every provider takes the time to educate patients, answer questions thoroughly, and make patients feel informed and supported.