In 2015, Chad's A/C installed 2 units (a Mitsubishi mini split and a regular unit) in our new construction home. Upon installation of the regular unit, it was installed incorrectly and caused a leak. This leak caused the entire den ceiling to have to be replaced prior to our initial move-in. After this, the company realized the mini split was installed incorrectly and needed the entire exterior wall removed in order to connect to the outside unit. Chad's A/C delayed returning to finish the HVAC system. This stalled our construction for thirty days while we repetitively reached out to Chad's in order to get them to return to finish the job. Once they finally returned, they had terrible attitudes as if it was our fault the units were installed incorrectly originally. We were invoiced for the repairs via mail. We contacted Chad's numerous times asking for Chad to call us in order to discuss the house repairs they had caused. He refused to call me back over a span of four weeks. After all this time, Chad finally texted and stated that he was not going to pay for the repairs to our home since he claimed that the damage to our home fell under typical construction costs. Furthermore, he stated that if we deducted the amount for the repairs that he would not warranty our air conditioner even though a ten year warranty was discussed within the original quote. Finally, we were able to reach out to Dana Whiswall who came to my business to discuss the damages. We went over everything that had taken place and she agreed that the damage costs did not fall under typical construction costs and deducted this amount from the bill. We wrote her a check for the remaining amount and believed that these issues were resolved. Since 2015, every year, if not more than once a year, the mini split required service calls. Chad's A/C requires a $79.95 service fee that has to be paid prior to schedule of service. We paid this every time in order to get our unit serviced regardless of the fact that this was a new unit in a new construction home that was recently installed. In 2022, we called to schedule a service call. Once Doug Moncrief, the repairman, arrived he stated that there was nothing they can do to fix the issues and the seven year old unit needed to be completely replaced. We reached out for a second opinion from Myer's A/C who agreed that the unit was in such disrepair that it did need to be replaced. They quoted $6800 for the job. We began to contact Chad's A/C again in order to use our warranty and replace the unit. We originally spoke to Mary in Chad's office who said that the unit would be replaced. After this, contact from Chad's A/C was abysmal. We called, texted, and reached out on Facebook Messenger numerous times. Mary would either not return our phone calls, or she would call to state "I said I would call. I have no information. This is your call" and hang up. Chad finally sent a message on Facebook stating that he would not be replacing the unit as he had only warrantied our units for 5 years since we deducted the repair costs. We, then, sent a certified letter to Chad's with no response. At this point, we realized our hand were tied. We realized that we had made a grave error. Upon giving Dana the check, she never gave us our warranty certificate. There is nothing we can do at this point besides warn others against this scamming, untrustworthy, unprofessional company. We are now using Myer's A/C for the replacement and having to pay out of pocket $7K since we have no documentation the warranty ever existed. read more

With the temperatures rising and people needing Freon added to their units, I thought it might be helpful to post my experience for others that might need an HVAC technician. I have an older unit (12 years) that was low on Freon. It is an R22 system- for those of you unfamiliar, R22 has been phased out and the R22 liquid refrigerant is quite expensive compared to the newer freon. I called Chad's A/C direct and asked them what they would charge to fill up my unit with R22 freon. They told me their price for R22 was $98/ pound + a $75 service call fee. That seemed on the higher end so I called a church friend who's an HVAC tech. He said that R22 ranges from $50 - $100 / lb. The wholesale cost (what Chad's is paying) is about $20/lb. He also recommended asking them if they carry an R-22 alternative like R407c or R421A as they are less than $10/lb wholesale and most HVAC companies will only charge $20-$50 / lb for it. I called Chad's back and asked them what their R-22 alternative price was and they started stammering and backpedaling...they put me on hold then finally got a manager on the phone who told me they don't use R22 at all- all they use is the R421 cheaper knockoff and they still charge $98/lb for it! When I confronted them that it was dishonest to pass off a cheaper alternative for the real thing and have the audacity to charge full price for it, the manager apologized and then blamed the mistake on a "new employee" Regardless if it was an honest mistake or not, charging $98 / lb for a knockoff R22 freon is highway robbery. I called 5 other companies and got drastically lower pricing which I will list below. When I told them I knew that their wholesale price was under $10/lb they got super defensive and sarcastic saying, "Well if you know where to get it at that price, please let us know." So I called 2 supply houses in Montgomery and confirmed that you can in fact get R421a for less than $10/lb. (Feel free to google R421a or R407c to confirm this) Below are 5 HVAC techs I called & got pricing from that will save you $100s: 1. Robert Wood (334) 531-2580 - Call for pricing, but he's the cheapest 2. Quality Heating & Air (334) 277-7778 - R22- $50/lb. - R407c $23/ lb. 3. Grady Air (334) 850-2472 - R22: $75/lb. - R407c: $65/lb. 4. Pinson Air Conditioning & Heating (334) 567-2347 - R22: $50/lb. 5. Zach Reese (334) 430-1299 - R22: $65/lb. Bottom Line: Avoid Chad's unless you want to get ripped off read more

Came out late at night in the middle of the summer and got the system corrected. Couldn't believe it was handled in one visit.... Called because of the reputation. read more

Yesterday late afternoon my air conditioner began to blow warm air. I could hear the blower fan running but rooms temperature began to rise and rise. Its Friday afternoon near business closing time. I called Chad's and spoke with Jamie. She directed me to some switch changes and setup an appointment for later evening with their tech John Walters. As I waited patiently I ventured outside which was much cooler than inside. Mr. Walters finally arrived and found I needed freon. Working in the dark, late on a Friday night; he had my house back to cooling. Thank You to Chad's Jamie and John for saving me from unbearable inside heat...John was friendly, professional and explained what he found during his inspection. Thanks again!! read more

I called Chad's to service my mini-split and they sent out a tech, Justin, who after 20 minutes said he needed a part and would have to leave. He ended up staying three more hours but accomplished nothing, he eventually said he felt sick and left. I didn't hear back from them for a week so I called. Finally they sent Colin out and he disassembled my entire unit, did not repair it, and left it to where it didn't heat OR cool. It at least put out Heat before he touched it. Now I am left with a busted mini-split with a permanent error code and Chad's won't answer my calls. I'd recommend staying away from this company at all costs. read more

Chad's AC Direct Worst time FIXED! Timing could not have been worse, Saturday evening of a Holiday weekend during one of the coldest nights of the year, our gas furnace would not turn on. I doubted it would do any good but called Chads AC and was told in a very short time that the Technician was on his way, and believe or not showed up within about 30 minutes. Problem was found and I was told about the part that was needed and his efforts to contact a parts supplier on the weekend who would met him the store. Found out the guy was out of town but would be back Sunday morning. He got the furnace to turn on hoping it would stay on till Sunday morning (it did not). Sunday before noon he was back with the part that failed and 2 more small parts that could also fail and in 10 or 15 minutes the furnace was producing warm air!! I think most others would have just told me there was nothing they could do till Tuesday after the Monday Holiday. This system was installed eight years ago at a price about $2000. lower than other bids. The promised 10 year warranty worked and paid for the part and installation!! read more