Luke came out this morning and methodically assessed what could be causing problems with my heat/air unit. He found the problem and told me how much it would cost. He then asked for permission to take care of the issue. I'm glad that I contacted Allen's. read more

7/20/23 I had an old heat pump replaced with a new one by Allen's Heating and Cooling of Wetumpka, Alabama. (334-301-0432) Shaun did a really great job in all ways. Really great workmanship and technical expertise, and also neat looking work. The inside unit was in a quite small closet and a difficult fit, but he installed it beautifully. The new heat pump indoor and outdoor units run flawlessly and quiet. I highly recommend this company. read more

Allen's Heating and cooling is amazing! Great quality! And they do what they say they will do. They have great workers service. They are who I will be calling! Amazing CHRISTIAN COMPANY ! read more

Luke came out today to service our a/c unit and was very efficient, knowledgeable and pleasant. We will definitely use Allen's Heating And Cooling again. read more

We got 2 mini split units in summer of 2022. When they were installed we asked for the manual and the warranty information, but they took all of it with them when they left. we asked to have it sent and they never did. August of 2023 we called for service on a mini split unit that went out after a year and 3 months. The tech came out and was fine but said a part needed to be ordered. After 2 weeks passed my husband called to ask about the progress and they told us they forgot to order our part. He also asked about getting the original install paperwork, manual, and warranty and was told they would bring it when they came out again. He stayed on top of them and it was at least another 2 weeks before they came to fix the unit, and when they showed up they didn't have the requested documents we were promised. After calling yet again we finally got our documents mailed. After taking over a month to take care of our service call because they forgot about us they did nothing to make it right. We were charged the $92 diagnostic fee twice and when we questioned this they refused to remove one and said any unpaid bills will be sent to collections. The technicians were nice but had no say in how the office side was handled. We are overall extremely disappointed with our service and will not use this company again in the future. read more

I can't say enough good things about the kind people who own and work at Allen's Heating and Cooling. They managed "surprise" issues with ease, explained what they were doing and why, prioritized and customized a heating, cooling and dehumidification system based on my needs and were laid back and easy to deal with. The pricing was fair and the billing was completely transparent, even inventorying parts numbers, so that I could check prices online. As a female homeowner, I'm always a bit weary of being talked down to or having my questions dismissed when I have "experts" out for repairs. Not one ounce of that feeling with Allen's. A+ service. Highly recommended! read more

Great, competitive price. Professional installation. We were considering adding Freon to our old system. However, Heath gave us various options and we decided to install a new more efficient system. read more