We were not able to check in to our room until almost 630pm. Causing us to be extremely late to an…read moreengagement we specifically came into town for with little to no apologies or make goods from the staff. Valet was $90. But you cannot call down to request your car. You must come down and physically wait for it. Which not sure if this hotel understands what "Valet" is but thats not it. On Sunday during check out hours there were minimum 10 people and families waiting for their cars while 1 person was on staff. the valet guys were beyond nice and apologetic, not their fault. When I asked the man at the front desk if I could just go get my car myself from the parking lot he yelled at me and told me I needed to "Wait my turn and quit being rude". Our room was damp and moist. In fact the corner of the rooms carpet near the AC was soaking wet. We called down to ask about it and the response was "yes we are aware but cannot do anything about it". Last but not least the power at the hotel went out for hours. How does a hotel on the beach of this size not have generators. No other hotels in Asbury lost power. We spent almost $1100 per night on this hotel. NOT WORTH IT! There are much better options in Asbury Park. Never again.

I checked into this hotel with my family and my 20-pound French Bulldog service dog for a…read morethree-night stay. We were initially placed in a beautiful beachfront room on the 8th floor with stunning ocean views. On the second day, I was approached rudely by hotel staff, who accused me of failing to disclose that I had my dog with me. They pressured me to leave my family behind and immediately move to a lower-floor room with no beachfront view, claiming it was the hotel's mistake because the fourth floor was supposedly the only floor where dogs are permitted. I insisted on getting my family, who were at the pool, before moving. While doing so, we spoke with three other guests traveling with pets who told us they were staying on the 5th, 6th, and 8th floors. This directly contradicted the explanation we were given, as we were the ones being removed from the 8th floor. The entire experience felt deceptive, unprofessional, and disrespectful. Instead of taking responsibility for their error, the hotel attempted to downgrade our accommodations based on an explanation that appeared to be untrue. I would have given zero stars if that were an option because of these shady and misleading practices.

Beautiful in a great location. Top-tier place with friendly, professional service. Loved the bar,…read morepool table and pinball game, which kept me occupied for hours. Good parking.

The entrance (stairs) is impractical for my family members with mobility issues. Utilizing the ramp…read more(with a walker or luggage) is a major detour for those who need to be dropped at the door and can't do stairs. I was excited about the trendy aesthetic, but this place is filthy. I am not a dog owner, but *am* a dog lover and my "fresh" pillowcases and bedding had animal hair embedded in them. The rug was badly stained- entire room felt so dirty, like a public restroom. Thanks for the slippers- but this is a shoes ON kinda place. I had such a bad reaction to our room I slept the last 3 nights wearing a mask. Being in the room made my eyes red and burn, shortness of breath/wheezing- symptoms would lessen as soon as I got fresh air. Eww. Just allergic to all the dander and filth. Developed & left with the worst sinus infection I've ever had. And with all my cleanliness concerns, we were googling legionnaires symptoms. Not being dramatic- it was really bothersome and worrying to feel so awful IN a hotel room. We were out of our room daily by 10:30 am (do not disturb sign NOT up) and we didn't get our room remade 2 of the days. I had to call down for clean towels once we returned from the beach. BUT! We did arrange (& agree to additional charge) for late checkout and KNOCK KNOCK (do not disturb UP!!) housekeeping at our door on checkout day as we are packing- ready to flip our room! Annoying. Additionally, the pool was disgusting. The adults never went in but it's hard to keep kids out. You couldn't see the bottom it was so cloudy- We were worried about them dunking their faces under. Especially after watching a late night adults only pool party following a sweaty group tournament in the park. Gross. The pool was cleaned once during our stay, with a robot vacuum. BEFORE that party. That water needed TREATMENT. Stick to the ocean. Valet is only parking option and you wait an insane amount of time for the attendant- when you can see your car parked right out front. Please give us our keys! At that point you're not providing a service. We are going to be late for our reservations and you're wasting our vacation time. At $50/night for that, you're just taking advantage in a seemingly not very busy part of town. There is no access to ice, so to fill your water bottles etc, you need to ask the cafe in lobby. During busy coffee mornings, the barista was not thrilled to be dealing with this and we were not thrilled to wait over a half hour for a cup of ice. Understaffed- needs more than one overwhelmed person. We had SO SO much fun enjoying the beach & boardwalk. Really wish this hotel was a dream and we "found our new place" but absolutely wouldn't stay here again. We would have left after 1st night, if we didn't need to be here for the family thing. We were shocked how well reviewed it is. There are so many options along the shore. **wait! I just remembered- one morning there was a siren/alarm going off for nearly 15 minutes and the manager came over the loudspeaker in our room (yup, that's right- intercom loudspeaker) and said repeatedly that there was no emergency. Extremely loud, for a really long time. Mmmmkay.

Just returned from another wonderful trip organized by Kait; this time to Croatia. We had a few…read morespeedbumps pulling the trigger on this trip for health reasons but Kait patiently waited for us to find the right time and planned a trip that proved to be well worth the wait! Her attention to detail before, during and after the trip was unparalleled and she saw to it that things ran seamlessly. The itinerary was planned with care and consideration of our preferences and the hotels, excursions and even connections were arranged with us and our desires in mind. As I've said before, I wouldn't hesitate to recommend Kait and Roam Travel to others or to call upon them for any future trips whether they be a few states away or across the world (well at least as far as I am willing to sit on a plane for lol!).

I literally cannot say enough good things about Kait and Roam Travel. She planned the most amazing…read morehoneymoon in Croatia for us. It was our first time traveling in Europe and she made the whole experience seamless and stress free. At every location we were greeted by a private driver, we had the most beautiful boutique accommodations, and each of our private tours was better than the last. She elevates travel to provide you with a one of a kind personal and immersive experience. I feel like we got to know Croatia better than any other place we've been and now I don't want to travel any other way!

Lovely Linda and was friendly and kind. The breakfast was delicious. A nice spread. The rooms were…read moreclean and comfortable. Beautiful porch to relax on.

Room keys are not provided upon check-in. In fact, room keys are no longer provided at all. You…read moreneed to REQUEST a key to lock your room. Which in itself would be nothing more than a slight absurdity, but for the fact that there is also no attendant present at the front desk or anywhere on the property. You need to go behind the "Staff Only" desk and search around for keys with your room number. Does the property assume liability for any lost/stolen items as a result of rooms not being locked? Doubtful. One of the "clean" towels set out in our room was very wet, as if it had been used just prior to our arrival. The bed had one of the most uncomfortable mattresses I have ever slept on in my life. The staff attending to the continental breakfast were setting out an assortment of bagels, toast, English muffins with their bare hands (which I regrettably noticed after having already eaten). The second star is ONLY because of the location, which admittedly is difficult to beat. The hospitality leaves much to be desired.

I made a reservation for summer in January and had to cancel due to illness and they accepted the…read morecancelation but 6 weeks later NO REFUND! SHAME ON YOU...BAD COMMUNICATION...

Good location, quiet & clean, free parking, cute sitting areas on the balconies, cute indoor…read moresitting areas. ($290 for 1 night & never got the beach passes I confirmed twice about)

They rented me a $400 room right above the nightclub, and it sounded like a jackhammer until 2 am.read more

Our go to hotel when we visit Asbury Park. The hotel is clean, the staff is friendly and it's a…read moreperfect location. They offer free coffee in your room and the lobby as well along with free bagels. Their bar pool area is always hopping. They offer karaoke as well. I highly recommend ocean view as some of the sunsets are spectacular and worth the price of admission.

This place is clean and large rooms Friendly atmosphere…read more The Food is Awesome ! Five Stars. ! It's a half of a block from the beach Good free public parking .

stay away from this place after booking in january for a…read moreseptember wedding they just pulled the date out from my son and daughter in law saying they are not the rifht fit for their wedding how the f*** do you do this to them 5 months away