I just moved into my new home & I went into Home Zone a few times last month, just looking to find…read morethe best couch for me. Nic was 10/10. He offered great assistance, it was the perfect balance of being there when I had a question, but also giving me the space to be able to explore. Nic was very attentive and was able to answer my questions and anything that he was unsure about. He went to get me the answer instead of just guessing. I'm very pleased with my experience at Home Zone in Allen and I'm enjoying my couch as well. I should have gotten the 5 piece . Any more Home additions I have I will be going to Home Zone first.

Went to this store to look at sectional sofas and was pleasantly surprised by the nice quality and…read morefabrics they had to offer. The showroom was very well designed and the customer service was excellent. No pressure to buy anything, just a very nice young guy named Nick who really knew a lot about the furniture and how it's made. I didn't realize Home Zone actually makes all the furniture here in Texas which is a plus. No waiting for weeks for my new sofa. I will definitely buy from this location when I get my new home because the price is right.

Living Room Furniture: Here is my site. You can compare the…read moreprice among : ebay, Amazon, Best Buy, Wal-Mart, Sofamania, Wayfair, etc Wayfair is having a "sale". See my website to find out the truth. https://www.cheap-price-finder.com

The process starting from browsing to delivery was exceptional! I cannot recommend furniture…read morebuyer's club enough! After purchasing a new home, my fiance and I was on a search for a grey sofa. After hearing recommendations from our real estate agent, we ventured to furniture buyers club. Immediately, we felt so welcomed as we entered and they freely let us browse and assisted us with anything we needed, completely different from other furniture stores in town. We also learned that all their furniture can be customized to the exact measurement we wanted and that is always a plus! The quality, price, and customer service is hands down the best! Delivery was also very affordable for only $105 from their Mckinney store all the way to The Colony. Ted and Drake delivered my couch and they were so nice and gave me alot of recommendations to keep it from sliding and even told me where to buy the fabric spray when I opted out of the fabric spray option. I believe they went above and beyond to provide customers with a amazing expeircne and will recommend them to all my friends and family!

5 messages left for customer service and no return calls. When you call the Frisco location where…read morethe furniture was purchased and they very rudely direct us to call customer service. (This is 3 different staff members). You guys have some serious customer issues. When we finally get a call back from customer service they inform us they do not know where our furniture is and that the warehouse manager has been very sick. I hope that person gets better, however that is not something you disclose to a customer for many reasons. Extremely unprofessional. It is kinda bizarre that in one of the fastest growing cities in the country that a Bassett Furniture could be so inept.

We needed a new sofa and love seat. Our old ones were also from Bassett and had simply worn out. We…read morewere pleased with the customer service from Bassett as the sales lady actually came by our house to help us with our material selection. They may not normally do this but she volunteered to do so and it was a big help. Furniture came in as scheduled. They were beautiful! We are getting a few more pieces and Bassett in Frisco is where we'll go. We met Mike, a manager. He and everyone we worked with have been nothing but professional, helpful and caring for us as the customer.

Okay Im going to gush a little bit over this place.... My feeling on Amish furniture Showcase…read moreFurniture is: Its the most amazingly sturdy, gorgeous, long lasting furniture we have ever bought!!! We are now officially addicted to Amish furniture. We've bought from Ashley, from Havertys from Macy's, and we've bought from a couple of high-end hand made furniture stores in the past 22 years. But we've NEVER found anything that holds up like our Amish furniture. About 11 years ago we decided to splurge and bought a dining room set with eight chairs, coffee table, end tables and a full bedroom set. We have two rowdy boys who love to play around. 11 years later everything still looks almost brand new!! In addition the customer service from the family owned store in Frisco is just amazing...they were very kind and patient with our i decisiveness, and very much willing to work with us on customized pieces- they gave us a good discount for buying multiple rooms and in the end, i know we have paid less bc we did not have to replace furniture every 5-10 years.

We purchased a table and chair set from Amish Furniture Showcase in Frisco on February 23, 2025,…read morepaying half down. It was scheduled for a three‑month delivery, with the remaining balance due then. The furniture is beautiful and was a significant investment, but the purchasing experience has been extremely frustrating. After nearly a year and a half of delays and repeated quality‑control issues, I cannot recommend them. * In July 2025, we were told the table was ready but the chairs were delayed. Amish requested final payment so delivery could be scheduled. * Delivery was then postponed because the truck carrying the chairs malfunctioned and the shipment was sent back for inspection. * In September 2025, the furniture arrived, but the table was unfinished on one end and had to be taken back for refinishing. * In October 2025, the table returned with scratches and damaged leaf ends. Amish informed us that a new table would need to be built and left the damaged one with us for Thanksgiving. * In January 2026, we were told the replacement table had been placed at the back of the production queue, adding another six‑month wait. * In May 2026, the new table arrived with chips and scratches. The delivery personnel did not bring it into the house because they saw the damage and contacted Amish, who then sent it to a refinisher. * In June 2026, we were told it missed the truck and would be delayed another month. * As of July 29, 2026, they are again attempting delivery. Would I shop there again? No.

Do not use floor and decor products. They are crap and…read moretheir warranty is no better. I would give negative stars is I could. This doesn't allow less than 1. I was contacted about a lawsuit, but my product was a different one. So that should tell you about their products.

Cashiers were awesome. We're driving to Oklahoma and got there at 6 to get our floors which they…read morehad in stock unlike most of the other floor and decors in Dallas area. It took awhile to get the product and then get our cc to go through since it was a large purchase. They close at 7. We didn't have to option to pick up our order later since we are going home tonight. The loaders of the product had to stay 20 min after closing to help load onto our U-Haul trailer and were obviously not happy. We had to modify the pallets the floors were on to fit. Not the best customer service and as service providers ourselves we would never treat our customers that way. Hopefully this location does better in the future bc we absolutely love floor and decor. I was so happy to find prefinished solid oak floors at a good price.

The lovesac is great until it isn't. We were 2 months out of warranty and the store manager told…read moreus she would take care of our 2 cushions. After 3 weeks I called just for her to tell me I need to call customer service. We had already spent 8k on the couch 3 years ago. 1 cushion is over 200 and to change the color its at least 2k. Some of the other cushions are starting to wear down aswell. So we might aswell just go back to buying a new couch every few years. Its cheaper. Very disappointed because I love the concept.

Arrived at the store with a friend looking very generally for furniture. When one of the staff…read moreasked if we were searching for a specific couch, we told her no. From then it did not seem like we were taken very seriously. There were not many other people in the store, but she made it quite clear she wanted us to leave from the way we were treated. The saving grace was the other sales associate who patiently answered our questions. Unfortunately, we will probably not be returning.

Would like to say what a wonderful,experience shopping at Ethan Allen Frisco has been. We were…read moregreeted immediately upon entering the store by Kayla. Kayla came to our home and after seeing our master bedroom she presented a gorgeous master bedroom design plan. Kayla was patient and caring and made our whole experience enjoyable and relaxing. Thank you, Kayla.

don't buy furniture here…read more I bought furniture here 1-6-25. I was told by the designer Karen, great at her job, that as soon as the furniture arrived at their service facility they would call schedule and deliver my furniture. She even gave me a way to track the projected progress as it was made! The Ethan Allen "Premier in -Home Delivery" instructions said" once your order starts arriving you will be contacted by our scheduling professionals via phone number and or email address ". I followed the progress and was thrilled to see it started arriving at their facility but was not contacted by them. I waited but even after it was all in no call from them. So I called the store and talked to Vicki. She said she would email them, and they would call us back,and all I need to do was schedule delivery, they didn't call. So the next day I called Vicki back . She said" lets fix this problem I'll call them". I said o.k. But I also wanted their number . I never heard from them (Sierra was suppose to call )So I called the facility and only voice mail and cues that said hit one or two depending on what you needed but that wouldn't go thru to anything Finally I was able to get to a voice mail ext 250 ?Sierra? It was just a machine recording without any persons name. I left a message asking to have a call back. The next day when I called and left a message I did hear back Sierra called. She told me it would be at least another two weeks before they would deliver my furniture!!!! By now I am frustrated and told Sierra I wanted to talk to her and Vicki my service after the sale was unacceptable I just want them to credit my money back to me on my credit card and buy furniture someplace other than Ethan Allen. She said she would contact Vicki and they would call me. No return phone call. I called the store Vicki has taking off for a few days. I asked who I could talk to in a supervisory position or if they had a regional company manager I could speak with and Vivian told me I could either wait to hear back from Vicki or talk to Lisa. I said I would like to talk to Lisa. Vivian told me that Lisa wouldn't be in until this afternoon you could call back then. I understand, I understand why the store was empty except for myself and my husband when we shopped that day. I understand why they have bad reviews I understand how the no service policy works and that if you order from Ethan Allen don't expect things to go well after paying for your furniture. If you do order from them don't pay the balance only a minimal down payment and plan to set other things aside so you can chase around the store and "no service" center with phone calls. On a good note the people in the store are all very professional and pleasant.

They have a wide variety and are very helpful. This is my second time shopping with them. I am so…read moreglad I came back!!!Highly recommend!!!!

Leann was a great rep for this store. She helped me get exactly what I wanted. No foam top for me,…read moretho they do sell them, I wanted a firm mattress that I could flip over, just like in the old days. She has them too! Gave me an awesome deal. If you need a mattress try Mattress Plus More first and see Leann!