When a family member almost dies and needs a wheelchair to get around, the stress one is under is…read moretremendous, so I relayed on the what I call now "the sales pitch" but at the time, " I thought it was concern and kindness" Really awful expensive experience at Sunquest, they even blamed me, in an email, about a broken arm support, when somewhere who put a manual wheelchair together, used way to small washers, putting pin point pressure and it wasn't me that did that. I have the email for proof and photos, will post those at a later date. they will say the chair was a demo, but the arm rest was new, that's what I was told, and put on by someone at sunquest. the $450 cushion started falling apart with a few months, i was told that was new as well.

GO THERE.Royal City Mall is easily accessible by bus from all four directions…read more Don't waste your time talking to the "other" guys. The new owners won't make you wait a week to talk to them. The Competition were just MEAN and patronizing to me. And the wheelchair they got me into is a dream... I couldn't be happier after enduring 16 years of abuse from their competitors and the previous owner...

Wow what an example in customer service. I broke my foot and needed a walking cast and the level…read moreof service I received was above and beyond. VERY knowledgeable and very patient. I give them a 10/10. I am not sure the names of the 2 people who helped us today (April 5, 2024) but you two are awesome and even helped my husband with an ongoing issue. We are both very happy to recommend you!

I have a very badly sprained ankle and required an air cast/walking boot so I could heal. I was…read morereferred by the hospital to come here and I am so glad I did. I am a plus-sized girl and have a very large calf. It is quite muscular as well, so I was very worried about being able to find a boot that would fit. And while it did take a lot of work, we ended up finding one that fit great. Nelson, the man who assisted me, was extremely kind and did not ONCE make me feel bad about being a bigger woman. He did everything he could, including calling around to see if there were any other options for me. He was taking bits and pieces from different boots to customize it for me too. All of this was without asking. He made sure he didn't hurt my ankle too, which was more than I had to say about the ER physicians!!! I ended up paying $138 and it is covered 80% by my extended medical. You will pay almost double this at a specialist office. Anyways, I will be back. They have great deals on ice packs (a HUGE one for $8 and it is reusable) and rehab equipment. I will tell everyone who needs it to go to them!

I found this gem when my kid needed to rent a wheel chair while in town for a week. The place is…read moreeasy to find. We were greeted by Rena, who is very nice. We were lucky to get the last rental unit, she walked with us on all the details and get the agreement done. The rental is quite affordable, and we were happy about the price and service here. High recommended!

Francis, John, Chuck, and Louisa were extremely kind and patient. A special thanks you to Johan…read moreand Francis who repaired and cleaned my husband's wheelchair.

The staff at South surrey Medical were so very helpful , patience and kind. I was showed a number…read moreof seat cushion, finally purchasing a ROHO Mosaic cushion. Thanks so much for you time and patients .Shannon Pollock

Rohail was very informative on the correct walker I needed. Explained the workings of it and his…read moreprice was very competetive. I highly recommend Rohail and his son Ali if looking for any medical device Bill C

Based on a detailed assessment of my needs and measurement of my feet, Chanelle helped me find the…read moreright shoes for my feet. I tried three shoes and chose the ones that made me feel like I was walking on clouds. Chanelle was very attentive and caring- thank you! I can't wait to walk in these new shoes. Happy holidays, everyone!

Excellent service. Raphael was knowledgable and attentive, listening to my concerns to help me…read morefind the right trail runner.

Just leaving the store in North Vancouver on Main Street after an excellent experience. the store…read moremanager was absolutely fantastic. We had a little hitch and she had a creative solution and so happy to donate to the jumpstart program!

Not only is this the best Marks around in terms of size, selection, and parking availability, but…read morethe people that work here go out of their way to help you. I'm specifically leaving this review to thank Travis and Maribella for their amazing service, not just on my last visit, but every time I shop here. They have worked so hard to help me with all my unique shopping needs and have always done so with a great attitude and a smile. Thank you so much again, and I look forward to coming back!

Amazing service today at the Port Moody location. Walked in wanting to get new shoes to offload the…read morepain I've been getting in my feet and knees. Was treated great by Jasmine, who examined my feet and walking gait, finding out where my weaknesses were. She was extremely knowledgeable and helpful in picking the right shoe for me. No sales pressure, just good help, humor, and problem-solving.

I went to Kintec with a friend and Rose assisted us. She was very knowledgeable and attentive…read more A five star experience at Kintec! Thank you Rose. Love my gortex, water proof runners.

I came to purchase my classic cabin carry on Rimowa and I got excellent customer service from…read moreCorban as he explained the features and benefits of my case and the lifetime warranty that comes with it. He also monogrammed my luggage tag and set me up for travel with my new unit. If you're looking for a quality piece of luggage make sure you check out Rimowa and go visit the location in Vancouver for all the features and benefits of a quality built product.

I stopped by today. I and my wife have the best customer service. They take care us really well. We…read morealso get 5 letters for our name. Thank you To best customer service on our vacation trip. We will be back