Home2 Suites is a Hilton establishment. I joined Hilton's Honors program many years ago because…read morewhile we don't travel often, when we do I might as well earn points! This particular Home2 Suites has quickly become our fav place to stay when in the area. They are dog friendly, the suites are typically extremely clean and well kept, and the staff on any day, no matter the time, have always been friendly and helpful. There is a small indoor pool which we have used a few times. It is heated but not overly. The pool area is always extremely clean. They also have outdoor seating, a fire pit, and a grill for guests use. The beds tend to be comfortable- not marshmallow soft and not concrete hard. Just right! They supply a large selection of pillows, the bedding and towels are always clean and in good order. The free breakfast always includes something each of us can/want to eat. During this particular stay someone took the complementary disposable laundry bag, put trash in it, and popped it into a kitchen drawer with the suite's mugs. They also left behind a used plastic razor. Ugh. I'm not sure how the cleaning crew missed this. I called the front desk. The staff member was extremely apologetic and kind. She offered us free snacks as a service recovery. We never did collect our free snack but the gesture was appreciated. In the future I prefer points be applied to my Hilton Honors account. Snacks aren't always the answer to service recovery.

I am a huge fan of Home2Suites. I spend 200-300 nights a year in Hilton properties and if there is…read morea Home2Suites, that is always my first-pick. After a long day of driving, we decided we wanted to see Saratoga Springs and Lake George. That said, I pulled out my Hilton app and booked two nights. Upon arrival, you can tell the property is very well maintained. Grounds were clean and orderly, no trash strewn about. Luggage carts readily available at the entrance. We checked in fairly late in the evening. As mentioned in other reviews, the night staff ladies need some work on customer service, attitude, and ability. As a Diamond, I frequently request upgrades if available. I asked on check-in and it was a bad idea. That led to a good 20-minutes of the young night staff ladies trying to decipher their system and their inventory. Additionally, despite my status and experience with the brand they argued with me about upgrades. They could tell I was not happy as my welcome bag had two glass bottles of Saratoga water, which was appreciated. Those are normally $4 a pop in the market downstairs. A bit of work on attitude, hospitality, and retraining with the system would go a long way. We finally received our keys after the 25-minute ordeal. Unfortunately, the high floor requested on the initial reservation+on my Diamond profile was not honored. Despite that, we proceeded and got settled. The room was fresh, clean, and absolutely spotless. The TV had my name and status displayed upon entry to the guest room, which was a nice gesture. The TV was also one of the newer models with the ability to use Netflix. The kitchen was fully equipped with plates, bowls, glassware, cutlery, pans, tools, toaster, microwave, and a fridge/freezer. When it comes to brand standards, they excel in every area here. Fully stocked and functional. Additionally, the property has a gorgeous fire pit and BBQ grill area with Genesis Weber Grills. We ended up picking up some meats to grill and enjoyed our dinner at the fire pit. The common areas are all kept meticulous. The grilles and fire pit is always covered when not in use. You can tell they take pride in their hotel and property. I see why many nights they are sold out. The morning crew is also incredible. While we did go out for breakfast, they do have the entire Home2Suites breakfast lineup. We asked the GM about a place for lunch/things to do in Saratoga Springs. She recommended us to check out Dock Brown's for lunch and Saratoga Spa State Park. We had a great time and both recommendations were top notch. The morning of checkout she asked us how our time was. Truly going above and beyond. We did encounter a legitimate fire alarm activation during our stay. The hotel handled it flawlessly. The night GM (awesome guy) risked his life going floor to floor, room to room with radio in hand. Being disabled myself, it was greatly appreciated. To the couple who berated him on the way back in, shame on yourselves. He risked his life for his guests. If I'm in the area again, this is my first-pick for accommodations. Wonderful staff and beautifully maintained property! If they could improve the night-staff aspect, it would be five stars from me.

BED BUGS and poor customer service!…read more We checked in and saw bed bugs and stains on the sheets. We immediately informed Danielle at the front desk and showed her pictures of the bed bugs. She was unable to get us another room in the hotel but was helpful is getting us a room at a nearby hotel. She also said the hotel would refund our money. Now Aiden, the Asst Manager, says he will NOT refund our money and was very rude on the phone. Poor service and BED BUGS is a horrible way to run a hotel!

This hotel was the epitome on an okay hotel off a highway. It was clean and efficient, with…read morebreakfast that wasn't downright horrible, but also wasn't all that good. The sinks were in the rooms, but outside the bathroom, the showers did the job and the amenities lacked any sort of interesting smell or brand. The service was fine, but not overly extended in any way, and the location was also just totally okay. Nothing about this stay was even good, and nothing about this stay could be characterized as bad for a select service hotel off a highway. If you are looking for luxury or premium services turn elsewhere. If you're looking for a clean place to stay, this is good.

This was a last minute booking, I had to put out a fire at work…read more Once I arrived at the front desk from New York City, the Fairfield by Marriott Inn greeted me with the warmest welcome. Sir, would you like a warm cookie? How about a bottled water? This interaction was the highlight of my long trip. Once inside the room, I had a large, modern bed along with a big bathroom. The shower has nice bath products and the hot water was readily available at 7am. I check out of my room and there was a hot breakfast waiting for me. Fairfield by Marriott Inn & Suites Saratoga Malta, I had a nice overnight stay. The hotel and room were very clean. Again, kudos to the front desk!

We recently stayed at the Fairfield Inn in Malta, NY. Although we had to wait for a bit to check in…read moredue to the hotel worker being on the phone with another customer, we were able to check in quickly and get a good rate. They even had free cookies! The room was modern and clean. The set up left little space to walk between one side of the bed and a piece of furniture in order to get to the bathroom. Unfortunately, even though I recognized that it would be a challenge to navigate, I still bashed my shin on the way back to bed from the bathroom in the morning. Also, the bed was not as comfortable one would hope and I woke with many aches and pains. The good news is they had a great pool and hot tub! We used them both at night and in the morning. Very few people were using them and we often had them to ourselves. That helped with both body aches and relaxation! In the morning the breakfast was excellent. They offered a wide variety of food and the attendant was making sure things were filled and tables cleaned. Overall a good experience. I would stay here again.

Lovely reception space, friendly and efficient staff, holiday -themed decorations made by staff:…read moreTwo dozen gingerbread houses. Double queen suite spotless, but the sofa was threadbare in places. The stuffing was out of the cushions, making it difficult to rise once seated. We loved how convenient this location was to downtown stores and the lovely Congress Park.

I am a Hilton rewards member. We've booked this hotel several times because it is close to Skidmore…read moreCollege, downtown Saratoga Springs, and the hotel allows dogs with a fee. We find this hotel to be very clean, spacious, quiet, and full of added value! They have free parking, free made to order breakfast, and an evening reception at which the hotel gifts each guest two free drinks. There is a heated indoor pool that is always clean and warm enough we aren't cold, but not warm enough to promote bacterial growth. The exercise room and business center are well appointed. The lobby is always gorgeously decorated! While there this week the display of employee made gingerbread houses was awesome! Each person can vote for their favorite! The hotel is close to a CVS, nail salon (Hello Nails), a wine store, and Fat Paulie's deli!! We love this hotel.

I have stayed at the Adelphi 4 times within the past 2 years. The location is spectacular. Step out…read morethe front hotel doors and Everything is right there on Broadway. The hotel went under a major transformation. The hotel provides residences on one part, along with a spa, hair salon, recreation area, gym and onsite casual & high end steak house on-site. I have stayed in the older remodeled and the newer contemporary side of the hotel. Both are equally nice, yet the vibe is completely different. Old world charm in the middle of the action, or sleek and chic and off the beaten path... The service is that of a 5 star hotel. Housekeeping in the late morning-afternoon and evening turndown service everyday. They also bring you a treat of local chocolates and two bottles of water with each visit. The hotel is vibrant and full of energy due to the restaurant bar located in the lobby/front of the hotel. Exceptional stay and the staff is just as amazing!

Great location. Housekeeping, valet and concierge all excellent…read more Suite had pocket doors that did not close to the bathroom and bedroom. Pull out bed was not made up as we requested. There was quite a bit of road noise as the suite was in front. Restaurant service at Morrisey was borderline. The restaurant also had dead flowers on every table. The roof was leaking in the hallway. Overall not worth the money.

1 star is generous…read more After a long day of traveling, I reached for a towel after my shower (which did not include soap as the body gel was completely out) to reach for a towel -- imagine my shock when it was ALREADY USED. Visibly dirty and with hair on it! Went down to the front desk to ask for new towels -- no apology; and then I had to wait for staff to get new ones and take them up myself. There is an incessant clicking in the wall that comes and goes apparently without reason or cause. The bathroom vent did not work but did manage to have what appeared to be a decades' worth of lint in it. The pullout sofa bed could double as a torture device. Housekeeping did not clean our room but did take the fresh towels I had procured for my family -- and did not replace them with new ones. Breakfast was a joke. Coffee was out both mornings, they couldn't even keep the water stocked (...it's water!! How hard could it be?!), food regularly running out. Whenever we sought out staff to ask for something, nobody was to be found. And forget about calling the front desk -- the phone was out. Never again, La Quinta. Never.

Great location. Amazing and friendly staff! Very clean inside and outside. Large parking area…read more Covered entry car port and luggage carts available. Rooms are large. Refrigerator and microwave . Breakfast is available, lots of choices.

Room was not as picture described. Paid for a King room pictures showed working desk and chair. My…read moreroom had a wobbly round desk and a fabric covered chair. I am a working photographer with a deadline for pictures so I called the front desk and was told by whoever answered she was new and they were booked so she couldn't offer help or a room switch. The internet wouldn't connect (got an IP address but never got a login page popup in my browser) either via the Wifi and again she had no answers for me other than come down to the lobby. I spent 90 minutes debugging the problem with chatGPT and ultimately got the phone number from there to call Hilton tech support and they whitelisted my IP address meaning they put no restrictions on it to login etc it just started working. There were only enough linens for one person and there was no bath mat in the bathroom. The power plugs by the bed didn't work, and I have a CPAP machine so I had to pull the bed away from the wall and unplug the wall lights to plug it in there. I plugged my iphone into the USB-C plug by the bed and in the morning my phone was dead so that didn't work either. I parked in a handicap spot (I have a placard) and between me on the end and the next car was an access aisle which is hatched with diagonal lines. Some over privileged yahoo decided to wedge his car in between illegally on top of the access aisle. I ultimately had to call the town police to get them come down to the hotel to make the patron move their car because it was so close to my door I couldn't open it. I called the front desk before checking out and again no manager was available. I called again an hour later and still no manager. I wrote an email to the address on my invoice and it took 48 hours to get a response that they were offering me 10000 honors points for my trouble. I found that unacceptable and called and spoke to Ms. Carrie Friello who was rude to me said that's all they were offering back was the points said have a nice day and then hung up on me. AVOID THIS PLACE LIKE THE PLAGUE!!!

This was disappointing. We paid close to $400 per night for a two night stay. The hotel is older…read moreand could use updates for sure. We were given and accessible room. I wish they would have asked us if we wanted one. We would have declined. The bathroom flooded every time we took a shower and most of the furniture in the room was removed for accessible purposes. This left no where to sit but on the bed or floor and no where to store our things. We also asked for the room to be cleaned during our stay. They front desk said they would. We came to back to find the room uncleaned, we really hoped to get the garbage emptied but they just put two towels in the bathroom and left. Would not return here.

This is a beautiful old hotel. Apparently, it was built around 1865. It has a comfortable, elegant,…read morewrap-around porch that includes rocking chairs and a swing. It is beautifully lit at night. The rooms are clean, nice, and homey. The continental breakfast has a nice selection of foods and coffees and teas. But what really makes this hotel is the proprietor, Joe. He is warm, friendly, and witty. He is low-key and provides a type of customer service that is uniquely his own. This place wouldn't be the same without him. He gives this hotel its kind personality. Joe is a Host to his guests, as opposed to a Hotel Manager. He provides his guests with bikes, as well as umbrellas when it's raining. -- He thinks of everything. Further, Joe is an animal-lover. He was instrumental in founding a retirement place for race horses. The place is called Old Friends. It is for older horses who have completed their racing and breeding years. There is no other place like it. I highly recommend this hotel, and obviously, Joe.

Anne's Washington Inn is darling. It's not a luxury resort so don't expect anything too fancy but…read moreit's comfortable, adorable, and perfect for the price point. The hosts are incredibly helpful and friendly. Included breakfast is continental style but more than enough to start our day. Perfect location if you are seeing a concert at SPAC. I would definitely stay again.

The room was great!!! Clean and perfectly maintained! I'll miss Saratoga Lake. Probably the…read morelast time I'll be there. Keep up the great work!

Inn has beautiful decorations very farmhouse nautical style.....some rooms face the lake very…read morequaint and cozy. No coffee pot in rooms, however there is a coffee station on the upper level, more a grab and go....perfect. Great place to stay on the lake.