Run from this company. Poor service, long waits for parts to be ordered. No communication, no return calls, they will also blame YOU for everything that is wrong. We had to have another company come out to fix our appliance after 3 weeks of playing games with chambers. Our warranty company that uses them as a vendor has also dropped them from their vendor list. Does that say anything? RUN! read more

We have been trying to get the ice maker for the door dispenser fixed since early Nov. First it was the water pump. That did not fix the problem. Then it was the mother board. We waited 6 weeks to get that and that was not the problem. Then it was a design flaw and there was an adaptive kit to put on. Now, we have no ice, water leaking all over the inside of the fridge and no ice being made in the lower freezer. It just keeps getting worse. When I called Chambers Service the day after a repairman was here, which is when we found the water all over the inside of the fridge, I was told they could not get a repairman to our house again until Tues. I called on Fri. and the repairman was her on Thurs. No consideration of the problem or the mess that we are in was given. And, we are still waiting to get the fridge fixed. Oh, by the way, the fridge is 1 1/2 years old and since it is "only an ice maker", they will not replace the fridge. I would not recommend Chambers Service. Their customer service is nonexistent and their ability to fix a problem is just as nonexistent. read more

Been without a fridge for 4 1/2 weeks. Biggest issue with them is after the 4th visit and 4th part was installed called to see why this needed another part that was missed. The man who answered the phone was horribly rude and said the part isn't even around oh wait maybe there are some in Kentucky. I asked for it to be over nighted he stated I needed to take that up with my warranty company. He then stated we will order the part and call me. No apology or please call back Monday when we can see if we can over night the part. Monday I called them and the lady who answered the phone apologized for how rude the man was. She was very helpful. Going on 5 weeks without a fridge. I understand it's not their fault it defective and now dealing with LG however the time frame seems a bit too long to be without a fridge. read more

Chambers services was sent out to fix our Washing Machine from Lowe's (not our choice of providers). Time after time they came and installed a baffle in our washer and time after time it kept coming lose. Lowe's refused to pay the last bill because the tech noted on the form that it was due to customer abuse. When the baffle came off, each time it was in the middle of the cycle and the machine could not be turned off at that point. When the baffle comes off it leaves sharp edges. Until the machine is able to be shut down this baffle spins around in there and gets damaged. Chamber's Services keeps insisting that we were washing something we shouldn't have. Finally Chamber's conceded that what we were telling them made sense but have refused to send Lowe's and updated claim. Through the whole process I have spoken to Thom and a woman neither of whom were pleasant to deal with. This all occurred over a two month period back in September/October of 2015. We were on vacation and received a phone call threatening to send us to collections over the $72 service call that was covered by our extended warranty. This was the main issue, a more minor issue was the tech that they sent out. I asked him to remain after he did the work (since there had been so many issues) so we started a load and he hung around for a couple of minutes. He was not gone for more than 5 minutes and the washer stopped. I called him immediately and asked him to return. He at first refused. I threatened to call the shop and demand they send someone. At this point I had been without my washer for over a week and it was the third visit for the same issue. Finally the tech returned and discovered that he neglected to turn the water back on. This along with leaving the floor wet and dirty is just plain unprofessional all around. In short AVOID this company at all costs. Lowe's will give you an option under their service plan of which of their providers you wish to do your service. Wish I had known this and rejected CHAMBERS SERVICES. Company is a joke. read more

Had a gas dryer not producing heat. Called Chambers and they were out at 8:30a the next day. Thom diagnosed and repaired the dryer in under an hour. Great service! read more

Maytag sent Chambers to look at my new HE washer. It was trapping clothes under the agitator plate, ripping and tearing them. Chambers did not do anything with the plate, and found nothing mechanically wrong. They told me that clothes should not be getting caught and tearing. They told Maytag that I was loading the machine wrong and that the problems were MY FAULT. This speaks to the integrity, or lack thereof, of Chambers. Maytag is refunding me for my defective washer, no thanks to Chambers. I will never trust them. read more

Never Again!!!! Having problems with my refrigerator. Tech came out explained to him what was going on and he immediately called the help line for my fridge before he even got a tool out of his bag. He had no idea what to do. I am guessing they just hire anyone off the street and give them a list of phone numbers to call and have that tech walk them through diagnosing the problem. The kicker of the whole deal is my fridge still isn't fixed. So I paid $79 for him to talk on the phone. Waste of money!!!! read more

Stay away from this company if there are scheduled to do your warranty work. ASK FOR SOMEONE ELSE! WE were without a freezer/ice for 27 days getting this repaired. I have also written a complaint to Whirlpool. Technician showed up twice (10 days apart) without the proper equipment to diagnose the problem. His story changed on what was wrong every time he did show. We waited(and waited) for them to order a bunch of parts, it ended up being a dryer filter. When they were first scheduled by Whirlpool for an appointment, they contacted us to delay coming. They tried to delay again until I called Whirlpool service got them on the phone. We were also having the ice maker repaired. Of course he forgot to order the proper part. He said there were kits for that. He then put in some sort of gasket and told us that would solve the problem. Bottom line, it did not. We called Whirlpool and I asked them to send someone who actually new what they doing. The new company showed up, ordered the part online, gave my wife a copy of the order and told her when they were coming back to fix it. You WILL NOT get that kind of service by Cambers. I would give them zero stars if I could. read more

DON'T USE THIS COMPANY. I just finished with my second service call for a refrigerator. I took off work to accommodate their four hour window, waited for 3 1/2 hours to be told they wouldn't get there until noon. Had to reschedule for the second time, my husband took off for their four hour window and this time he didn't show up until 2 1/2 hours in, even though we were told we were the first stop of the day. All we needed was a new line run to our ice maker, which we made clear to the person in the office when we scheduled the appointment. When the tech arrived, he said he didn't have enough line in his little tiny car to fix our refrigerator ice line!! Then, tried to charge us $160.00 for the service call because my husband reminded him that he was to look at the refrigerator in the basement, which the tech was not pleased to have to do. When my husband complained that he wanted to charge us for essentially nothing (we again had explained what we needed when we made the appointment, including the other refrigerator), he dropped the extortion back to $ 80.00. I had used this company before when my refrigerator was under warranty and they were great (slow on the four hour window), but efficient once there. I will never use this company again, no one nowadays wants to spend 8 hours of their personal time off work to wait for these people to show up for nothing!! Terrible service from the first phone call to writing out a check for $ 80.00 bucks for nothing. read more

I wish I could rate them with ZERO stars. It has been two weeks since they started with a warranty repair for one of my appliances, and I finally had to have the warranty company switch to a different service provider. First off they cancelled two appoints only an hour before they were supposed to arrive. Then they finally said that they had to order parts (without ever looking at the machine) and they would call when the parts came in. Another week went by and no communications so we called them, but had to call back because the "parts lady was not at work yet." The parts were supposed to arrive the following Wednesday and were told that an appointment would be set then. That day came and not a word from Chambers. We called them four times with no answer at the number provided. We had to call the warranty company to find out that they had scheduled an appointment without calling to tell us. It gets better. The technician shows up, replaces the parts and the machine still will not work. His response, "Well I think it may be some shorted wires. We will have to order some more parts." You think? How about doing your job and figuring out what is wrong instead of playing the replace-random-parts game. Also, what happens if the parts you just replaced get fried again? Wait two more weeks for those parts to get replaced? HORRIBLE!!!! read more