If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

very good service, staff is very friendly. Solo fix my watches very professionaly. he is very nice…read more. I thing prices are reasonable for the job they do.

Excellent service. Fair prices. They were able to bring one of my favorite Fossil watches back to…read morelife. In 2025, they got all new staff and really going the extra mile. Thumbs up!

Quick and friendly service. Ricky helped us with a watch battery and provided us with information…read moreabout a warranty plan which we took. He had a professional manner yet was chill which was a perfect blend. Highly recommend Fast Fix.

Fast Fix has been great with my Michele watch. Last year I went to them for the first time for a…read morebattery replacement but didn't have the time (estimated 3-4 hours) to wait for a cleaning. Eventually I finally found myself back in store to get a much needed deep clean, and they did a phenomenal job. For reference, the battery replacement was $92.01 (June 2024) and the cleaning was $64.95 (November 2025).

Excellent service and customer service. My 30 YO Submariner is like brand new…read more Highly recommend Kevin

Very professional and knowledgeable! Rare to find this level of expertise - and I'm glad that I did!read more

Elite Jewelers did an amazing job restoring an old ring of my wife's that had been broken. They…read morerepaired it beautifully, polished it until it looked wonderful again, and even presented it in a brand-new box. That extra touch was incredibly classy and made the whole experience feel special. Everyone was friendly, knowledgeable, and clearly very skilled at what they do. I could not be happier with the result and would highly recommend them!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

Last minute engraving for a gift and they did it within 30 minutes…read more I had called all over town on a Saturday and they are the only ones that could get it done. They were friendly and helpful. Their price was affordable too.

I brought in a Tudor watch for a strap swap, they nicked the ceramic case with the metal tool and…read moredidn't offer any remediation. They were nice people, but if I was ok with having my watch nicked I would've bought the tools and done the swap myself.

Took my great grandmothers mantle clock which needed some TLC. Incredibly knowledgeable…read morefather/daughter team. Took incredibly good care of it & fixed it. I really appreciated the aftercare refresher, warranty & offer of telephone support. Beautiful selection of clocks available to buy, could browse for ages. Gorgeous grandfather clocks!

What a find!! Fred and his team took excellent care of my clock needs!…read more I've had a tiny cuckoo clock (except there is no cuckoo bird!) that my dad had brought home from Germany in the early 1950's. I don't remember ever seeing it run. I've had it for years and finally decided we should get it looked at. I had another mantel clock that needed service because a new battery did not make it run. Took them both to Promenade Clocks. The cost to repair/clean them was totally reasonable. And they were both ready for pickup in less than a week! Fred and his shop is a treasure right here in Richardson! It's almost like a time museum. Fred showed us around and he really knows his clocks! We loved hearing the stories and how many of the clocks work and their history. Lots of one-of-a-kind clocks available for purchase.

An amazing job on my 25 year old Rolex - looks like new! I…read morefully trust this team to take great care of your precious watch. They were honest and fair about how to get it top condition.

I've used Time Delay for years with great satisfaction. I wouldn't repair my Rolex anywhere else,…read moreand I live in California!