My experience designing and purchasing an engagement ring was really exceptional. Jim walked me…read morethrough picking out stones and bands to create the perfect ring!

Where do I even start? My fiancé and I came here back in January to design my engagement ring and…read moreit was an absolute nightmare. We worked with a salesperson named Mark, who at first seemed really genuine and helpful. Toward the end of the appointment, they had me step away so they could discuss pricing with my fiancé privately. That's when they told him he needed to put down money "in good faith" before they'd even create the CAD drawing--but they wouldn't clearly tell him how much or explain why. When the first CAD finally came back, it looked nothing like what my fiancé had asked for. Instead of admitting the mistake, they insisted his notes were wrong and theirs were right. Then, when he asked them to fix it, they wanted even more money before creating another CAD. It only got worse from there. They had told him the ring would be ready in time for the week he planned to propose, but by then they hadn't even sent the corrected CAD. He was trying so hard to keep everything a surprise, but eventually he had to ask me to look at the designs to make sure he wasn't crazy. Turns out he was right the whole time. By that point, he'd also gone about three weeks without hearing anything from Mark, so he decided to cut his losses and ask my dad for the name of his family jeweler instead. Then came the part that really crossed the line. After deciding not to move forward, Mariloff wouldn't leave him alone. They repeatedly called and texted him, and after he blocked them, they actually started messaging him on LinkedIn. The cherry on top? The family jeweler quoted him less than half of what Mariloff wanted for the exact same ring. These people are absolute scammers. No other word for it.

Elite Jewelers did an amazing job restoring an old ring of my wife's that had been broken. They…read morerepaired it beautifully, polished it until it looked wonderful again, and even presented it in a brand-new box. That extra touch was incredibly classy and made the whole experience feel special. Everyone was friendly, knowledgeable, and clearly very skilled at what they do. I could not be happier with the result and would highly recommend them!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

OPEN LETTER TO MR. JARVIS…read more Mr. Jarvis, I feel compelled to tell you what a horrible experience I had when I met you on Tuesday. In my opinion, you were condescending, inappropriate, rude, and acted in a truly despicable manner. For the record, I explained to you that I bought the ring for my late wife as a 10th wedding anniversary gift almost 30 years ago and that it has been sitting in my safety deposit box since she passed but my daughter is now of age and wants to wear the ring. Hence the need for the insurance appraisal. I further explained that the diamond was purchased from McGivern Diamonds but set by Jared Jewelers. I explained that I lost the original GIA Certificate and although GIA will not issue a new certificate they will provide a letter detailing the information on the certificate at a cost of $30. At the meeting, I provided you with the original letter from GIA and attached was the receipt for the $30 fee. Although all of this was true and easily verifiable with McGivern Diamonds and GIA, you made numerous inappropriate statements as if I were a common thief. This included ridiculous comments about how you were surprised that the measurements on the GIA letter matched the actual diamond. Worse, when you asked for what I originally paid for the ring you offered to buy it for $11,000. You obviously did not believe that it was for my daughter from her late mother. You thought I was a thief and would jump at an offer to pawn the ring. To add some additional insult, I was told that the appraisal would be provided immediately. But when I paid you with a check you said the appraisal would be emailed to me in 2 days. I guess you needed to make sure the diamond thief's check would clear before providing the appraisal. Unfortunately, I doubt I am the only one you treat so poorly. Perhaps I am just the first one who is calling you out for your truly horrendous behavior. You were very unprofessional and should be ashamed. I do NOT recommend ANYONE use the services of Jarvis Gems & Jewelry Appraisals. The above describes my experience and is my opinion!!!

I had a very stressful situation and nobody in my industry was proficient to the degree necessary…read moreto answer my issue regarding a difficult stone to legitimize. His peers in his field all said Steve was the one who could do what no others would be able to. It was a time-sensitive, and highly emotional task I threw at him and he took it personally. On a human level- not transactional. He would not take the first answer that seemed pretty clear which he could have easily taken. He spent ample time with me, exhausted every method he had been trained to rule out any alternative possibilities and brought peace back to my heart. He could have charged me the sun and the moon but he was more than fair in price and far above and beyond in service, empathy, integrity, and overall professionalism. I will always be thankful for treating me and my situation as if he was personally vested and not just a transaction. Love to you and your team. Forever grateful

I am mainly an investor in metals. I've been to a lot of shops in the DFW area and this one is the…read morebest for me. Joseph(Joe) is the owner-operator and has a few other people working there, but I always deal with him directly. He's very approachable, he knows the product, he wants to keep a regular customer base, so he has given me great pricing that I can't find anywhere else in Dallas. He's very fair and transparent on both sides of trading. If he can't buy or sell something for the price you want, he will explain why, including what he has invested in it and how he is calculating his pricing. I appreciate the honesty. They have a large inventory and are actively trading a lot. It seems like he is making his money by keeping a lot of activity moving through his store at the best prices in town. He's not trying to make all his daily profit off of big premiums on on a few transactions. I keep looking for other deals in Dallas, but I keep coming back to Uptown because it's the best deal financially and certainly the best service experience I have found to date!

Amazing Service! They have everything you may need from vintage luxury watches- engagement rings…read more And collectible coins! Uptown's bests!!

This is not a Rolex service center. It is a place that will restore your Rolex to original quality…read more That is a very important distinction. I have taken three different watches here, including a 2021 submariner, a 2005 sub, and a vintage 1964 Datejust. The basic price to restore a watch will be about $900, excluding parts. You don't always need parts - my 2005 just needed servicing and now works perfectly. The '64 Datejust was $1600, but that included significant replacements including the crown, the hands and the dial. Along with the polish, your watch will look nearly new when it is returned to you. Great service, as you would expect from the brand.

Most horrible RSC experience ever ALMOST. Sent Submariner in for Svc Rcvd back running fast 3.5-4s/…read morewhen set on nightstand every night in 12 high position to slow it down. If wearing it 24h it runs 5-6s/d fast, not the +-2s/d they advertise but still very good for a mechanical watch. After RSC doing some research and myself answering a few questions and exchanging more information as to history of my watch services, etc. We were able to resolve our differences to a mutually satisfactory level. And I would continue to use / recommend using the manufactuer RSC as they have the experience, tools, and spare parts necessary to complete a service. I tend to have my timepieces serviced following aircraft maintenance philosophy "service after x amount of time regardless if running poorly or not, as gaskets degrade with time, so does the lubricating oils inside watch and its much less costly than repairing it after the fact than if it had an accident such as water damage, or rotor striking the movement body. Thank You Ashley!

It was a truly great experience. I worked with Charity and Barry. I upgraded a pair of diamond…read morestuds that a bought a few years back not from their store. They gave me a more than fair trade against my new studs and my better half is happy. I will be back for more gifts.

I cannot recommend The Diamond Factory enough. My husband purchased my engagement ring and asscher…read morecut diamond eternity band from here. I also purchased some beautiful halo earrings, a tennis bracelet, and a yellow diamond pendant to wear on my wedding day. The customer service was exceptional and all of the staff were so helpful. My husband did not know much about diamonds and they educated him and answered all of his questions. He was even able to cut the last facet of my engagement ring diamond at their on-site diamond cutting factory. I have referred so many friends here and all have had wonderful experiences and tell me what a great value they got. I look forward to making many more purchases in the future. Thanks Diamond Factory Team for being my trusted Jeweler!

I love this place. This is where I get most of my jewelry findings. I love the security measures…read morethat the store owner takes when you walk in the door. And I love the personalized service.

The ladies are so nice very good business and helpful to any customers. A lot of selection in…read morechains charms, and anything in between great value, sellers have a lot of knowledge on their products. Amazing place to buy silver. They are authentic humble people. I love this place. Value of the items are perfect not overpriced like many places.

Amazed with the service and price. Sent in my Skagen to replace the crystal, band, and battery. It…read morehad been out of production for probably 8 years, but they replaced all the pieces with new, identical components! My watch looks brand new, and I couldn't be happier. P.S. - The tracking number I received was a little unusual looking, but that's just because it was a UPS Mail Innovations (UPS in partnership with the USPS) tracking number. It worked like a charm, tracked it all the way to my door.

Bought a new 24-hour watch at Walmart. Instructions are…read moreprinted sooooooooo small I can barely read them. Called the service center at 800-842-8621 amd gpt nowhere FAST. Could not understand the lady on the Texas end. I gave up.