If I could give 0 stars I would! Gem was a referral from a family member and they were great during the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers. read more

Gem Classics - This is not supposed to happen! - Jewelry Near Me - Dallas, Texas

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come across Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics. read more

Gem Classics - Jewelry Near Me - Dallas, Texas

I had Gem Classics repair a necklace. They did it immediately and were so friendly! Their jewelry is beautiful and they also do custom work. I am planning on having them rework a ring for me! read more

Great service... honest estimates. Good guys! Love shopping with them. They take care of my jewelry by stressing quality!

Alas, all good things must come to an end. After having some jewelry modified at Gem Classics, I had to return when I found that the length of my necklace was not quite as I had remembered requesting. When I explained the problem, I experienced both a curt reception, as well as an insistence by the store that I pay for the correction, despite having paid (considerably, I thought) for the initial work which hadn't met my expectations. With many jeweler's to choose from closer to my house, this will be my last visit to Gem Classics. :( read more

I needed my wedding rings soldered and resized, and a friend recommended Gem Classics. I had such a great experience here. Gabe was patient and helped me figure out my actual size, explained more about the process of fitting and wearing rings. The store had the rings done two days ahead of schedule. All around wonderful customer service, and I'm so happy with how my rings turned out! read more

I'll start by saying Gabe is one of the coolest people I've ever met and he is a true professional. I like that it has been a family owned company for nearly a century, and you get that feeling when you work with them. I took my wife's ring to get cleaned, and the best possible deal they have costs around $70 and it was worth every penny. The ring was a mirror image of when I picked it up for the first time - I was surprised that it could look so nice! In all, the customer service was unbeatable and the quality of the work was excellent. Don't be scared to let them handle your jewelry! read more

We have been patronizing this business for over a decade and have always enjoyed the hospitality of Gabriel Romo and his family. They are our "go-to" jeweler for any custom work, repairs, resizing, or similar work. They also feature many high-quality items like Citizen watches. Most area jewelers aren't interested in doing custom work or working with sterling silver, but not these folks. Since Mrs. Bear and I have many items made of this metal, we need someone who isn't afraid to work with it. If you're looking to get jewelry for cheap, then this isn't your kind of place. The prices here reflect the quality of the merchandise, and you get what you pay for. They do frequently have sales and specials, which at least make you feel like you're getting a good deal. In summary: custom jewelry expertly done, repairs and alterations performed perfectly, and always friendly, personal attention from the staff. Highly recommended. read more

These guys are awesome. Everyone is extremely friendly, courteous, and respectful every time I walk in the door. Prices are very fair (I've gotten some jewelry repaired, fitted, etc.), and they always do a great job. They have my business for years to come! read more

Completely dissapointed. Initially they were very friendly and helpful. For this reason we decided to get it appraised. The ring had never been worn, it had always been in its box, inside a plastic bag. We left it at the store, intact. When we picked it up we noticed scratches inside the ring. When we pointed it out to the son of the owners, he inmediately gave us a nasty defense attitude, definetely not appreciated. He tried to dismiss our concerns, as if they were not valid,because he is a jeweler and rings eventually get scratched. However, when you deliver an intact, unworn ring and get one back scratched, damage cannot be justified. He took it over to polish and steam, but it came back the same way. Very frustrating and dissapointing experience given the great reviews this place had. Lesson for the owner's son: lose the attitude, not good for customer service. Mom and dad were great at the initial visit,just want to point that out. Additionally while shopping for engagement bands we notice that they were extremely overpriced when compared to not just wholesale store such as costco, but even other jewelry stores. I know they will probably mention that it has to do with quality, but it does not make sense that items with significantly higher quality attibutes are cheaper elsewhere. Overall I truly believe that most of their reviews are either paid for or made by family/friends. read more

We have been customers of Gem Classics for close to 20 years. It is a family owned business which is a huge plus in our book. Gabe and Becky are so nice. Sometimes it will be years between when we go in but they still remember us. From simple cleaning and repair to custom design, they do it all and do it well. I unfortunately lost my wedding ring several years ago and I brought in a picture of it, that wasn't very good, but Gabe was able to recreate it for me. I was so happy with their work. They've custom made several other pieces for us as well. Their style is not run-of-the mill but not eccentric either. They are always super friendly and really listen to what you are asking. They are very professional. I highly, highly recommend them. read more

I can't rave enough about Gem Classics! They're family run and are so personal with their customers. Their work is BEAUTIFUL and I am so pleased. I got a custom ring guard for my wedding band made from family gold and diamonds, my fiancé's wedding band made from family gold, and a custom pendant for my mom made from family gold and jewels. They worked with us to find and design exactly what we wanted. I am so happy and can't wait to wear this band for the rest of my life! read more

My wife and I have been purchasing fine jewelry from Gem Classics since they first started in the old Olla Padrida in the early 90's. We have had many pieces made and purchased over the years. They designed my wife's wedding ring and recently designed my Daughter in Law's wedding ring. Their work is meticulous and beautiful! They have designed numerous pieces for us which have all been show stoppers! Their prices are more than reasonable and attention to detail can't be touched. They are truely a gem of all the jewelry stores in DFW. read more

Great service, great work and fair prices! Would definitely recommend to anyone needing jewelry repairs.

Obnoxious store personnel! I brought in a beautiful Mercedes Castillo ring to be stretched. They declined to help, and dismissed me with this comment, "we only deal in gold and silver" and not costume jewelry. I've given them my business before but never Nonsense. I had it stretched down the street, with no issues. It's perfect and I wore it yesterday. The point of the review was to convey how unprofessional, dismissive and quite obnoxious store personnel were. Haven't been back since...and won't be back. read more

My husband and I were bored on Memorial Day, so we decided to take a couple of my watches (an Orient and a Michele) to get their batteries replaced. Unfortunately, my go-to watch shop was closed for the holiday. Nevertheless, we searched Yelp and were relieved that Gem Classics was open. We dropped in about 30 minutes before closing and were quickly greeted by Gabriel and his staff (which some were family). He quoted around $15 each + $10 each for express service (while we wait). Since I'm impatient and we had nothing better to do, I asked them to go ahead and replace the batteries as we perused their jewelry cases. Gabriel explained they are jewelry designers/makers by trade, but can repair items also. I wouldn't bring a watch here for repair just because I have a little more confidence in a designated watch shop, but I would certainly be interested in coming to Gem Classics for any custom work on jewelry. My mom recently gave me an heirloom gold jewelry set for my wedding that I'm curious to get redone into something modern.... we'll see. The watches were done and cleaned in about 15 minutes. They took pictures of the items which were then printed on the receipt, which was a unique touch. Everybody was extremely friendly and willing to help. It was certainly a pleasant experience! They do have some consignment items for sale, but Gabriel said he usually doesn't take anything listed under $1000, FYI. read more

Great customer service and support! The mom and son fixed my watch in no time and the price was just right

I came here to resize my engagement ring. Even though I didn't buy it from them, they did excellent work, had it finished within a week, and they do it all in-house. I loved how Mr. Romo took the time to educate me about the resizing process, the type of diamond I have, and he let me look at it up close with the magnifying lens. He was very willing to work with me even though I was indecisive about further resizing. Great thing about their family owned business is their flexibility and attention to the individual customers. I would definitely go back to them again for jewelry alterations and sizing! read more

Gabriel and Mack are great people who really cared about helping us find a quality men's wedding ring that fit my fiancé's style and was within our budget (not an easy task btw). They made us feel so comfortable with no high-pressure sales, and they really listen to what you want (contrary to our experiences at Kay's or Jared). It's very reassuring to buy from a family-owned business who gives truly personable service compared to jewelry conglomerate that's trying to make a quick buck off of you. I visited several jewelry stores which has made me really appreciate how much better these folks at Gem Classics are. read more

My son had his engagement diamond set in a unique band here. Gabe and his team were the consummate professionals. The ring looks amazing and the price was very reasonable. We had a watch repaired here as well. Great service from some good folks. Will be back. read more

I had an engagement ring resized here. Price was reasonable and service was excellent. They finished the work before the due date they originally quoted me and the quality is very good - they used their best judgement to size the ring down a bit more than originally intended to fantastic result because the fit is amazing. They also offered to clean and inspect the ring any time I wished now that they've done work on it, which is a great perk to be offered on such a minor transaction. Overall great experience. read more

We had the most spectacular experience at Gem Classics! They are wonderful to work with and make the process of buying an engagement ring so easy! We started at one of the big box stores and left feeling completely overwhelmed and thought we would never be able to afford the ring I wanted. Gem Classics simplifies the entire process. They also do custom rings so the options are endless! They priced out several different options for us and are willing to work with any type of budget. For anyone who is on a budget or intimidated by ring shopping, I highly recommend you go here!!!! Gabe and his family are so nice and accomodating. If you go here, I promise you will be happy! read more

We took our wedding rings here to be resized. Our rings are nothing fancy as far as jewelry goes, but they're special to us and the wonderful team at Gem Classics took the time to do the job right. They know what they're doing. Our rings are really wide and it affects the sizing - they knew exactly how to account for the width when determining the new size. We also have special features and engravings on our rings and they made sure that the resizing was done without affecting any of the rings' other features. The resized rings fit perfectly and we couldn't be happier with the service. Everyone was so friendly. Prices were great. The job was done within the time that was promised. We would use this family-owned business again in a heartbeat and we encourage you to visit them for all of your jewelry needs. read more

Although I haven't received my bracelet back yet because I just dropped it off, my experience at Gem Classics was so nice! Everyone there stopped everything they were doing to help me out and answer questions. They were so friendly and accommodating throughout my whole time there. They also explained their policies and prices very respectfully and clearly. I can't wait to see how my bracelet looks but I have a feeling it will be perfect! read more

Gem Classics was amazing to work with in designing a custom engagement ring. Gabe was very patient and was very helpful in giving suggestions that he thought would take it over the top. And he was spot on! His design and craftsmanship were perfect and it turned out even better than I had pictured it in my mind. Thank you Gem Classics, Gabriel, and Gabe!!! We will be back for our wedding bands! read more

Love having a high quality family jeweler in the neighborhood. We had my wife's necklace customized for a better fit. Perfect job and great suggestions from Gabe and team. The necklace was done perfectly and ahead of schedule. Will definitely be back! Would also recommend for all your your jewelry needs. We had a ring designed and made there many years ago. read more

We stumbled upon Gem Classics 15 years ago when searching for a jewelry repair store. What we found was a family owned customer oriented business. Having been extremely impressed with Gabriel's (the store owner) attention to detail, professionalism and high quality jewelry we have been long-term customers. Multiple purchases throughout the years have yielded the same surpassed service whether we are spending $100 or $6000. See for yourself you won't be disappointed. read more

The family owned and operated store welcomed us and readily helped size my ring. They were attentive and knowledgeable. Will use them again and again. First rate service! read more

The BEST! My fiance and I left with a wonderful idea of a custom ring involving heirloom jewelry; which turned out even more amazing than the sketch we left with. After multiple trips to other run-of-the-mill jewelry stores, Gabe and his family were a breath of fresh air and we'll never go anywhere else for repairs or purchases. He's a true artist and his family was welcoming and friendly. Simply the best!!! read more

Love Gabe, Becky and the team... Beautiful work, beautiful jewels, exceptional service.

Used them for watch maintenance. Did a good job on battery replacement. I thought I would try them for a clean and oil on an old watch. They were 3 times as expensive as another place I called, so I deducted a star. read more

Took my broken necklaces in for repair and Gabriel took care of me. The repairs were done properly and I could not be more satisfied. Thank you read more

Gem Classics is the place to go to in the DFW area for custom jewelry or repair work of any kind. We have been customers of Gabe and Becky Romo (no relation to Tony) for over 15 years. They are incredible nice and more importantly trustworthy! Whether your getting a simple battery replacement for your watch or that special piece for your better half they are always friendly, helpful and patient as you make your jewelry decision. They are just great to work with! read more

You can not find better people than Gabriel, Rebecca, and their son! They have been in the business since 1977 and they understand that customers come first. They will stand and listen to you for hours as you tell them your story, and why you came to them. I went in to Gem Classics on several different occasions and even though I didn't buy (I was looking at an engagement ring that fiancé was to buy me) they still were extremely nice and accommodating. Even when they were helping others they will acknowledge you when you come in. read more

Outstanding customer service!!! A very genuine & kind family that provides beautiful work at an affordable cost. Went in to have my wife's engagement ring repaired and Gabe was extremely friendly and made the whole process much easier than i expected. I highly recommend them for your jewelry repair needs! read more

All of my experiences with this business have been great. Everything was carefully explained to me, the time necessary to help me was taken without rushing off to the next customer, and the expertise they have is evident. I've been to other jewelry stores where you're hounded by pushy sales associates and don't get a personalized experience. Gem Classics is the complete opposite of this. They are friendly, knowledgeable, and I would highly recommend them. read more