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    Swiss Watch & Diamond Exchange

    4.5 (99 reviews)
    Closed 10:00 am - 6:00 pm
    Updated a few days ago

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    3 days

    Response rate

    90%

    Services - Swiss Watch & Diamond Exchange

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    Recommended Reviews - Swiss Watch & Diamond Exchange

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    Reviews With Photos

    The team at Swiss Watch Repair and Diamond Exchange are fabulous. Their watchmaker is the best. expertly reconditioned mt late father's Rolex GMT Master, Heuer Autavia Chronograph, Glycene Airman, and my Grandfather's Hamilton pocket watch. If you have a fine watch needing maintenance or repair, look no farther. Here is where you can take fine watches with confidence.

    Alligator leather band for my Longines watch.
    Lauren P.

    Dan greeted me and helped me with a few simple items. Luckily I didn't need my watch repaired - just an operator error. I left the cute little shop with this very nice leather band. Super happy!

    Tag
    Mark C.

    I've used Swiss Watch to maintain my Tag watches over the years. Recently my Aquaracer just stopped. Dropped it off and two days later received an email that it was ready, and no charge. Consummate professionals who I would recommend when you need to care for those watches that mean a lot.

    Haste was a brand that marketed Swiss wrist watches in Mexico back in the 40's and 50's...now this watch looks beautiful again!
    Rogelio S.

    Joseph is the sweetest, coolest and the more watch knowledgeable guy around. He and his team serviced one of my vintage watches and the quality of work and service were excellent. If you need some one to help you with your wrist watches, this is definitely the place to visit.

    Great Service.  The second hand on both Rolex and Tag were set to the exact time as shown by the Omega.
    Phillip N.

    I decided to come here based on the great reviews to get a Rolex repaired and serviced and a Tag repaired also. The place is located nearby the Galleria in a inconspicuous building. Just walk upstairs. You have to ring the security door to get in. I sat down with Joseph who is a very laid back guy. I can tell he loved what he did as we started talking about my Omega, which he then offered to test the accuracy of the watch at no cost. To be honest.. when I came in here, I was expecting the worse since the crown was broken and the watch needed to be serviced. Going to the Rolex authorized dealers for service and repair was going to cost me a mortgage payment, which I refuse to accept as reasonable. When you own an automatic, you know that it needs to be serviced like a tuneup to a car every couple years. I am normally charged 150.00 just to replace a battery and pressure test a Tag quartz watch. The Rolex and Tag were both serviced a a very reasonable price. When I got the Rolex back, it looked fantastic. Joseph even replaced the main spring without charging me for it was was very kind of him. As for the Tag, I have a lot of history with it, and he was able to get the the rotating bezel repaired along with the missing link. Wonderful job all around and a very reasonable rate. I plan to come back soon to have a Gucci watch repaired due to water damage.

    New Junkers limited edition - 3 Eurofighter Typhoon Automatic Chronograph watch I purchased from SWR - Front

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    2 months ago

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    11 months ago

    Amazing service and care! I didn't wait long to get my watch fixed! Thanks so much!

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    1 year ago

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    9 years ago

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    3 years ago

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    7 years ago

    Have always had good experience with them and have bought and repaired many pieces over many years. Highly recommend.

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    5 years ago

    Excellent service! Minor fix to my watch band in just a few minutes, no charge - great team.

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    10 years ago

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    6 years ago

    Stopped in for a watch band sizing was able to do it quickly and got it right the first time. Team is professional and friendly.

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    Page 1 of 3

    Ask the Community - Swiss Watch & Diamond Exchange

    Does anyone know what they charge for watch batteries? I have several watches that need new batteries and I'm finding $15-$20 for a battery. A little pricey for me

    They give terrific service and really know their business, but it's pricey as well. More than $20. Probably best for expensive or complicated battery replacement.

    View All 2 Questions

    Review Highlights - Swiss Watch & Diamond Exchange

    I went in today to get the face and crystal changed out on my Rolex because Swiss Watch Repair had 5 stars on yelp.

    Mentioned in 15 reviews

    Read more highlights

    Gem Classics - Transform your jewelry with striking gemstones like sapphires, rubies, and emeralds. Visit our store or browse online to explore bold colors

    Gem Classics

    (36 reviews)

    $$

    North Dallas

    If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

    A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

    Watch Doc - My two favorite watches. The silver one I bought there for just $100.

    Watch Doc

    (58 reviews)

    North Dallas

    Really stressful and strange experience with this place recently. Took in a watch of my deceased…read moreMother to gift to my daughter this Christmas. I was told I would get a call with the repair quote in a few days. When two weeks passed, I called and was told the watch was ready. And that it would be 200.00! I was shocked and said I had not received anything in the form of a voicemail about the status. The " manager " explained that he did call and that he would charge me 150.00 for my " misunderstanding " of the situation. I agreed to go by and retrieve it when I could. Upon further thought I decided to speak to the owner , Ron , who had been very helpful in the past. Everytime II called I was told he wasn't in. The manager would not tell me when he would be in. Later that day I got a call from " Ron " who was the manager pretending to be him . He laughed when I told him I knew it wasn't Ron He then offered for me to pick up the watch for "free" as it was Christmas ,,and told me it was repaired and running but he couldn't offer a warranty on it .I had a feeling that this manager was quite insane and definitely didn't want me to tell the real owner what I experienced so again I agreed to go pick it up. I sent my spouse in to retrieve it and he was given the watch. Its not running and this is the same day ! I believe the manager broke the watch deliberately and is definitely doing something to Watch Docs loyal customers. Beware of this place A complete waste of time . No pun intended.! This place is not a quality business with this horrible manager doing the repairs.​

    Excellent service. Fair prices. They were able to bring one of my favorite Fossil watches back to…read morelife. In 2025, they got all new staff and really going the extra mile. Thumbs up!

    Chamosa Watch Repair

    Chamosa Watch Repair

    (5 reviews)

    Update... When I picked up my watch from being serviced, Mr. Chamosa told me not to get it wet. I…read morewas shocked as this was a 40 year old Rolex that I had worn 24/7. Despite his warning I did get the watch wet and moisture accumulated. When I took the watch back, he told me to leave it with him and come back in 30 minutes. When I did, he said he had put cement around the bezel of the watch! By the time I got home there was moisture again inside the watch. He then told me to put it in a pot on the stove and heat it for a couple of hours. Realizing he did not know what he was doing, I took the watch to an authorized Rolex dealer. Not only had the bezel been cemented, the balance stop spring and bridle were both missing. This watch had only been serviced by Rolex in the 40 years I have owned it. You draw your own conclusions. Mr. Chamosa and his wife are very charming people, and I really believed in them. Now, not so much. It's costing me a fortune to fix the damage done. I would avoid this business at all costs.

    If you need to change battery for a watch, this is the best place to go in dallas. Excellent…read morecustomer service and great price. I brought in my omega seamaster watch to get the battery changed, only $15. Told them to change my girlfriend's tag heuer watch battery since we were there. They said that they will test the battery first before they changed it. That shows you that this business have great work ethics. It is not all about the money to them. They seem to love what they do. It is so rare to find businesses like this anymore. Give them a try. You will be amazed

    Fuller's Jewelry & Diamonds

    Fuller's Jewelry & Diamonds

    (87 reviews)

    $$

    I WOULD GUVE ZERO STARS IF I COULD!!! Called in advance to see if they could repair wife's…read morefavorite bracelet. They said yes. Drive 70 miles to store. They looked at bracelet and said yes they could indeed do the repair. Called three days later and said not willing to do the repair it MIGHT mess up their plating solution. That is a decision that could, and should, have been made when they checked the bracelet out during drop off. Now I'm out of time to find someone who actually knows what they are doing and can make the repair in time for me to give the repaired bracelet back To my wife as a gift. Not the same Fuller's of the past - I will never be a customers of theirs again because they mislead me. I only do business with people who tell me the truth.

    It's unfortunate I feel compelled to give Fuller's a very bad review. I've been a Carrollton…read moreresident for nearly 30 years, and felt I could truly this establishment. I decided to take about 12 different items and some of that was my THAI BAHT 23K gold. I regret not doing more due diligence before dealing with Joe, who told me my TBG was merely 21K, bull-honkey! Was in a desperate situation, should've had my duckies in a row. It's truly You should be ashamed, oh and let me not forget I came home without one of the gold necklaces I was considering selling, it was kept "by accident!" I call BS! Like I said , trusted everything was returned until I got home. Don't trust this place to sell any of your jewelry., especially gold.

    Swiss Watch & Diamond Exchange - watch_repair - Updated May 2026

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