Googled a nearby watch store and this business came up. Took a vintage watch to have additional holes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph! read more

Very professional and accommodating for quick service. Reasonable prices for a battery and watch band. Thanks! read more

I have a premium Swiss quartz watch that needed a new battery, and I also wanted the O-ring back seal replaced, as the existing O-ring is over 10 yrs old. I wanted the service performed by an experienced watch maker with professional level tools, as I really like this watch. I arrived at SW&DE without an appointment, expecting I would have to leave the watch with them for a few days. I was pleasantly surprised that they would perform those services while I waited. In less than 15 minutes the watch was returned to me in perfect condition, and for a very reasonable charge. I am delighted with every aspect of their service and will certainly have them perform any other services that I need on any of my watches. read more

The team at Swiss Watch Repair and Diamond Exchange are fabulous. Their watchmaker is the best. expertly reconditioned mt late father's Rolex GMT Master, Heuer Autavia Chronograph, Glycene Airman, and my Grandfather's Hamilton pocket watch. If you have a fine watch needing maintenance or repair, look no farther. Here is where you can take fine watches with confidence. read more

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Amazing service and care! I didn't wait long to get my watch fixed! Thanks so much!

I purchased a Luminox 3143 watch with a blue rubber band from Swiss Watch Diamond & Exchange in early April. It arrived on April 7, looking new, in a box with a warranty. However, after one month of wear, the watch stopped keeping time correctly. I've called the company three times with no response--only voicemail. For a purchase over $600, I expected far better customer service. This lack of follow-up is disappointing and not how a reputable business should treat its customers. read more

Dan greeted me and helped me with a few simple items. Luckily I didn't need my watch repaired - just an operator error. I left the cute little shop with this very nice leather band. Super happy! read more

Swiss Watch & Diamond Exchange - Alligator leather band for my Longines watch. - Watch Repair Near Me - Dallas, Texas

Dan is a consummate watch maker/business owner. Work was performed expertly, replaced parts were returned after the overhaul of my wife's 18k Ladies Presidential. I highly recommend Swiss Watch and Diamond Exchange. read more

Overhauled my Rolex and it works perfectly. The are experts and very knowledgeable. They repaired the watch in the time they estimated and took the time to explain what they did. They are experts. read more

Very professional and extremely fast service! I needed a few links removed from my watch band and they were able to accommodate me as a walk-in with no appointment. I was in and out of there within 10 minutes with service complete! Highly recommend read more

Overnight service that exceeded my expectations! I brought in a vintage Omega that needed some work on the bracelet. They were able to solve all my problems and return my watch within 24 hours. Everyone there was helpful and fun to talk watches with. Would definitely refer anyone I know to these guys. read more

These people are SO knowledgeable about Swiss timepieces! Their work is top quality. My Rolex Cellini Cestello hasn't looked this new since it was new. read more

I needed to get my mother's Rolex fixed. It only needed a new pin in it. I took it to Bachendorf's and was told that they had to send it to Rolex to fix it. a few week's later, Rolex said that it would cost $1500 because I had to have serviced and polished. They would not just replace the missing pin. Needless to say, I told them no thank you. I came to Yelp and red the reviews and they were so positive, I decided to give them a try. I called and spoke with Matthew. He told me to bring the watch in and allow him to take a look at it. Once Matthew saw the watch, he told me they could replace the pin while I waited. 5 minutes later, the watch was repaired and looks great. I was very impressed with how nice Matthew was and if I ever need to have any watch repaired, he will be my first call. I will recommend them to anyone needing watch repair. Two thumbs up!!! read more

I've used Swiss Watch to maintain my Tag watches over the years. Recently my Aquaracer just stopped. Dropped it off and two days later received an email that it was ready, and no charge. Consummate professionals who I would recommend when you need to care for those watches that mean a lot. read more

Swiss Watch & Diamond Exchange - Tag - Watch Repair Near Me - Dallas, Texas

I took my Movado in to have the battery replaced a few months ago. They did it while I waited. Very well priced and the people there were extremely professional and friendly. Just last week I dropped my watch on the floor and the back came off. I took it to them to have it put back on and inspected. They inspected it and even cleaned it up for me. Great people! I will be going to them for my future needs. Thanks!! read more

Joseph is the sweetest, coolest and the more watch knowledgeable guy around. He and his team serviced one of my vintage watches and the quality of work and service were excellent. If you need some one to help you with your wrist watches, this is definitely the place to visit. read more

Swiss Watch & Diamond Exchange - Haste was a brand that marketed Swiss wrist watches in Mexico back in the 40's and 50's...now this watch looks beautiful again! - Watch Repair Near Me - Dallas, Texas

I decided to come here based on the great reviews to get a Rolex repaired and serviced and a Tag repaired also. The place is located nearby the Galleria in a inconspicuous building. Just walk upstairs. You have to ring the security door to get in. I sat down with Joseph who is a very laid back guy. I can tell he loved what he did as we started talking about my Omega, which he then offered to test the accuracy of the watch at no cost. To be honest.. when I came in here, I was expecting the worse since the crown was broken and the watch needed to be serviced. Going to the Rolex authorized dealers for service and repair was going to cost me a mortgage payment, which I refuse to accept as reasonable. When you own an automatic, you know that it needs to be serviced like a tuneup to a car every couple years. I am normally charged 150.00 just to replace a battery and pressure test a Tag quartz watch. The Rolex and Tag were both serviced a a very reasonable price. When I got the Rolex back, it looked fantastic. Joseph even replaced the main spring without charging me for it was was very kind of him. As for the Tag, I have a lot of history with it, and he was able to get the the rotating bezel repaired along with the missing link. Wonderful job all around and a very reasonable rate. I plan to come back soon to have a Gucci watch repaired due to water damage. read more

Swiss Watch & Diamond Exchange - Great Service. The second hand on both Rolex and Tag were set to the exact time as shown by the Omega. - Watch Repair Near Me - Dallas, Texas

Went in to get a new battery in my Tag diving watch. After being interrogated at the door for a while, I was allowed to enter the office (it's in an office building). There were two gentleman visible from the waiting area, both of which were not wearing a mask. One of them approached, much closer than six feet, and started doing business as if it was July, 2019. It was really a bizarre experience and very off-putting. There is a sign on the front door of the office building that requires masks of all patrons. This notice is also posted on their Yelp page: COVID-19 Updates "In response to the COVID -19 pandemic, Swiss Watch and Diamond Exchange is temporarily offering complimentary FedEx insured shipping even in the DFW MetroPlex. This will help our patrons receive their jewelry and watch items quickly and safely with no unnecessary exposure to this dangerous virus. As all Americans, we wish to do our part in stamping out this disease and for a quick return to our normal way of life." What a joke! I can understand them not wanting to sit around a small office wearing a mask all day, but this should NOT be their policy when customers walk in! This COVID notice is bunk. They don't care about their customers. Prepare to get breathed on! read more

This business is awesome. Family own and ran. Ive been going to this business for a while and for years they have always treated me as valued client. They are inviting interacting with clients. Service is on par. They are friendly and dependable. In response to a recent concern in July 2020, yes this business is secured and rightfully so. With their type of business they need to mindful of anyone approaching their business as whether the person coming to the location is even a potential client. Their action to monitor and identify anyone is reasonable. They are professional about it. While I was recently there they were proactive in addressing the safety for everyone regarding the COVID. read more

I have used SWADE for years to service my watches. (I did have a previous issue with a repair where nothing happened for 3 months, but they said my emails went to their junk mail folder. There was no charge and I sent the watch to the manufacturer.) Glad to see they have moved to a new location and hope to work with them again in the future. read more

Had the best experience at Swiss Watch repair. I came in with my Rolex that I've had for 30+ years and the clasp was broken from an accident - or so I thought. Dan took the watch back and it turned out both my spring bars to my lug holes were loose! Dan was kind enough to give me new spring bars at no charge. He didn't even know this was my late husband's watch that I have been wearing for the last 15 years:) read more

We were in need of watch repair for a Rolex. I found Swiss Watch Repairs online and decided to give them a try based on their reviews. The reviews were spot on! We were greeted promptly by Dan who quickly assessed the watch, knew what was wrong, and fixed it right away. I am going to recommend them to all my friends and family for watch repair AND they sell beautiful watches. Great experience!! read more

Took my TAG Heuer Formula 1 watch in for repair (crown had broken as I pulled it out to adjust) and talked to Sal initially and while I waited on some info I started browsing a watch brochure and then asked if they carried them and was pleased that they had some in stock to view. Joseph sat with me and showed me a variety of watches and I gravitated towards the style of the Junkers (pronounced Yun-kers) watches and fell in love with a limited edition Eurofighter Typhoon series 3 aviator watch (060 of 1000). Joseph was very knowledgable and I could tell he had a real passion for watches and a desire to share that knowledge (even at the end of the day, closing time). I later left there wanting to think about the purchase and do some additional research. The following week I went to pick up my TAG and met with Joseph again and reviewed the nice work done on my watch (new crown, battery and all sparkling clean). As I set there about to pay the bill, Joseph could tell that I was still contemplating the Eurofighter Typhoon watch I had seen last week and after chatting with him briefly I went ahead and treated myself with the purchase of the Junkers watch. Side note: I'm sure my friends all think that I am on some sort of schedule now or something as I am consistently looking down at my watch, but I really just like looking at it. Great German quality and with the ETA 7750 Valjoux movement, it's a proven automatic that will last and I'm happy to add to my small collection. read more

Swiss Watch & Diamond Exchange - New Junkers limited edition - 3 Eurofighter Typhoon Automatic Chronograph watch I purchased from SWR - Front - Watch Repair Near Me - Dallas, Texas

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The reason for 5 stars is that's all that's allowed. I had an old self winding Swiss watch, with a broken crown (which I learned is the little knob that lets you set the time). I don't know the name of the young man who helped me, but he reminded me of Ted Lasso (who is nicer or a better guy than Ted?) and he was very knowledgeable about the watch and very, very talented. He took it apart and installed a new crown in no time flat while I watched. Truly, he is an artist! Don't go anywhere else! read more

Have always had good experience with them and have bought and repaired many pieces over many years. Highly recommend.

Took my Rolex Dayton 116523 in to get the clasp repaired as it was not hooking properly. Dan was able to get it working in minutes and did not charge me. Great to work with. read more

Took my Breitling Navitimer in with a clasp that wouldn't close. I spoke with Dan. He was knowledgeable and professional, and fixed it in minutes free of charge. I also left him with my Panerai for refinishing, a complicated piece with both satin and stainless steel case, and a significant amount of damage. Dan said they will definitely take some time with this one. I'm glad they recognize and explain the amount of detail and attention necessary for some of these finer timepieces. Well done. read more

Swiss watch repairs came highly recommended to me by some friends One had her wedding ring designed by the owner which is absolutely breath taking. Another friend had a custom dinner ring made by him that is gorgeous! I was looking for a special gift for my daughter for her 13th birthday. Cell phones are so cliché and I wanted something that would be special and unique for her - something that would stand the test of time in going from a young girl to a young women which she could later hand down when she's old enough to have children (20+ years from now). For me the obvious choice was a piece of jewelry. I searched through all sorts of various websites and nothing really stood out to me. So I decided to take a chance to see if my friends' jeweler could possibly work with me. Knowing that I may below his traditional level price point I decided to give it a shot. What an amazing experience I had! I wanted something that would represent both my husband and me so he and I decided on an amethyst (his birthstone) and diamond (my birthstone) ring. Prior to meeting with the owner I saw some rings that were nice and shared them with Joseph, the owner/ designer to give him an idea of what we liked. What Joseph came back with was far beyond what I had seen in my searches at a much more reasonable price. The quality of the amethyst was beyond amazing. Plus, he helped me understand that amethysts actually come in various quality levels. Who knew?! What you'll see in your regular run of the mill retail stores and internet are light purple emerald cut amethysts. What we bought from Joseph was a very deep color purple (hello excellent quality amethyst!) cushion cut (rectangular shape with many more facets) amethyst and diamond ring. Do NOT do retail without checking with Joseph first. You will not get this level of quality, fair pricing nor the customer service in a retail store or online. My daughter was over the moon when we gave it to her and she has not taken her ring off since. She won't even let her friends try it on. While we may not have spent at the level he is probably use to working with, he never made us feel like we were less than. If you're looking for a special piece of jewelry for a young girl or an engagement ring for a special lady or a piece of fantastic piece of jewelry or watch to scream to the world "you've made it" you would be a fool to go anywhere else but here. Are there other custom jewelers out there? Yes, I even used one before I found out about Joseph and I can tell you from personal experience the price, quality and customer service was no where close to Joseph's. Here is a pics of my daughter's beautiful ring . read more

Swiss Watch & Diamond Exchange - Watch Repair Near Me - Dallas, Texas

We needed to get my husbands Rolex fixed and after a quick internet search found Swiss Watch Repairs. We were there within 30 minutes and greeted by their super friendly and knowledgeable owners. The watched was fixed while we waited and were also suggested to get the watch serviced at our convenience to maintain its longevity. As a bonus they sized my watch..not a Rolex without any judgement. We are definitely going to be using them again as you do not want to let just anyone take care of a Rolex and I will recommend them to anyone who has a high end watch in need of attention. Adele M read more

I called Switch Watch Repairs and spoke to Dan, explained my issue to him. He was very welcoming by phone and also when I arrived in person! He fixed my watch in no time at all and I was on my way! I'll definitely be a repeat customer! read more

Excellent service! Minor fix to my watch band in just a few minutes, no charge - great team.

I am a repeat client. Recently, I had a 30+ year old higher end automatic dress watch in for its regular maintenance (complete dissassembly, cleaning, lubrication, new gaskets/seals, new crown stem, pressure and water testing, etc). The work was completed well and everyone treated me great great at the work ticket consultation(s) and at pick up. They stand behind their work and warranty. I live over 1 hour away from them and I do not have any reservations about going out of my way to drive to them. You can work remotely with them as well. They offered to ship my piece back to me if the drive to would have been too much. Time is a finite resource and they value yours as if it were their own. So although "we" in this metro are are fortunate to have local access to them, you can live really far away and still collaborate with Jospeph and his team remotely. They have been responsive and quick to answer and assist me in person, by phone, and email. They knew I would need this particular piece by a certain date to wear for an upcoming event and they made sure I did. The shop is an oasis of cool and comfortable elegance, a big contrast to the hustle and bustle of the city just outside. The lobby, consultation rooms, and office meeting areas are inviting and allow for a relaxed feel every time you walk through their doors. At my work order pick up, as I was leaving I casually asked about how I might find help for a somewhat similar (high end market wise) but unrelated (non watch, non jewelry-diamond) repair and restoration job I needed help with. Joseph immediately placed a call and that same afternoon Joseph reached out to me with a referral to someone that could help me. It is that level of personal quality client service, coupled with expertise and excellence that keeps me coming back. When it comes to high watches and jewelry (ie diamonds etc), it is essential to have an independent expert watch maker and broker you can trust. I know that in the future when it's time for me to source my next upgrade, new aquisition time piece, diamond, or have custom work done, that I will receive the very best quality and service coupled with industry and market expertise. The people, space, service, and quality are all top shelf and I will gladly keep coming back and personally refer friends and colleagues to Joseph and his team. Top marks across the board. read more

Stopped in for a watch band sizing was able to do it quickly and got it right the first time. Team is professional and friendly.

The "go-to" for fine Swiss watch repair. These guys are the real deal, smart, professional & skilled. I gave them an old beat up stainless steel Rolex that barely ran with a junk band on it. They gave me back a showroom quality watch & band that I am very pleased to wear every day. You can trust Joseph & his team to do the right thing at a fair price. Thank you, Gentlemen! read more

Upscale environment but reasonably priced. Very professional and fast service for my watch. My case was simple battery replacement and shortening wrist band and my watch not a Rolex but they did their best to hear what I want and to solve the problem. I heard they do resizing ring and designing your jewelry as well. Great place when you have issue with your watch and your jewelry. read more

I took my GMT in to get a pin fixed. I walked in and they helped me immediately and fixed it at no charge. Amazing customer service and will definitely be back read more

A warning to folks - these guys know watches and that is just where it starts! I took a friends watch in that wasn't working properly and ended up staying for over an hour talking about watches, cameras and much more. You couldn't ask for more personalized service in a more comfortable atmosphere. It was my first time to this business and further proof of why I like small business with good folks. If you are looking to have a watch worked on, or don't wear one for some reason (band to fragile for all day/everyday wear), or looking for something new stop by and meet these guys. They had answers to issues that were causing me to leave expensive watches in the safe. Not the easiest place to find but plenty of parking and once you get in the door it is easy to find. read more

Summary: Do I trust these guys? Absolutely not. I took my Marathon CSAR diver with an ETA movement to these guys. I've had the watch for quite a few years and wanted a tune up before doing some summer diving with it. They gave me a time and price estimate (~$250/2-weeks) and that was that. I picked my watch up three weeks later. (You have to contact them, they don't contact you, btw.) As I walk from the cool building into the humid afternoon I look at the watch and it INSTANTLY fogs up. What...the...EFF?!? It's never fogged before. Obviously I walk right back into their shop and I actually have to friggin haggle with them. SWR: "it needs new gaskets." Me: "duh. that's one reason I brought it in for service. current gaskets are old." SWR: "we'll have to find the appropriate gaskets for the watch. it'll take time." Me: "YES! THAT'S YOUR ACTUAL JOB!!" About two months later I have my watch back. I'll end my little rant on this note. 'Stuff' happens, especially to mechanical watches. But what bothers me is that I took a dive watch in for a full service and not only did they NOT replace the gaskets, they didn't even pressure test the damn thing after reassembly to check the gaskets already installed...even after I told them I planned to dive with it!! That's just... I don't know. That's it. Good luck out there. read more

Jochen repaired my Glycine GMT watch absolutely perfectly and was responsive to all emails. Took a while to get parts but now I have a great hand me down for a family member. First guy I took it to messed it up even more than the original problem of an out of sync GMT hand, but Jochen took his time, which I totally respect, and got everything right. Won't go anywhere else again in Dallas. read more

Brought in my Hamilton for service. It had let moisture in. They got the crown replaced, and fully serviced it, including a water pressure rest and calibration. They missed another problem, an issue with the reversing gears. I brought it back in and they repaired it at no cost to me. Great service and great prices. Take your watch here. read more