I would have never heard of Fleet Feet if it wasn't for my podiatrist suggesting them to me. I paid…read morea visit to Fleet Feet in Brentwood and was greeted by Regan. She asked what type of shoe I was looking for. I told her what I wanted and in what color. She brought out several pairs of shoes based on my scan and wants. She was super knowledgeable, polite, and professional. She wouldn't let me do anything. She told me to put my foot up on the footrest and she'd do the rest. She removed my custom orthotics from my shoes and put them in every pair of shoes I tried on. It felt like the old school days of shoe shopping. She was patient with me and I never once felt rushed. Regan, you're a superstar and you went above and beyond and I want you to know it's appreciated. I also had an experience at Fleet Feet with Alex. He's a superstar as well. He and Regan are top-notch. I met the owner earlier today. I wanted to tell him in person how much I appreciated Regan and Alex. First impressions are everything and Regan gave the best first impression a business could hope for. Fleet Feet in Brentwood gained a loyal customer thanks to Regan and Alex. I highly recommend Fleet Feet if you're looking for a pair of shoes for work. You won't be disappointed...especially if you get assisted by Regan or Alex.

I was in the area and decided to stop by since I have a bit of an obsession with running shoes. I…read morefigured I'd check and see if they had anything I was looking for. I was greeted, which I appreciated, but unfortunately the experience went downhill from there. I asked about a couple of specific shoes I was interested in, and they didn't have any in stock or even alternative color options. I tried asking about another style, and they offered me a much larger size to try--even though I had already given my correct size, which didn't make much sense. The staff didn't seem very engaged or knowledgeable about the products. Customer service felt lacking, and overall it didn't seem like there was much effort to help. This experience reminded me why I usually go elsewhere--other stores tend to be more knowledgeable and attentive. I'd recommend saving your time and checking out Road Runner Sports in Walnut Creek or Campbell (if you are ever in the area) who have better product knowledge and customer service.

I just went to DSW and was very surprised to see all of the new and cute styles of shoes on…read moredisplay. The store was clean and organized. All of the employees greeted me and one employee helped me find my shoes and gave me ideas and suggestions. I bought 4 pairs and will be coming back. It's nice to have great customer service and people eager to help you:)

Forgot my Sun glasses at home so while shopping in the streets I went to DSW to get some, knowing…read morethey have good brands and good prices. BUT the sun glasses were NASTY! Smear marks, food stuck to them and a few bent pairs. So disappointing.

Cute store. Sad to see it leave Brentwood. Amazing customer service. Great selection on shoes. My…read morehubby was looking for some work shoes. The staff were incredible. Great value.

I paid 70$ for shoes that, after 2 weeks, their soles began to peel off. Go pay the same amount at…read moreanother store for shoes that actually last a year or so.

Wow I am a foot locker fan and two days before Christmas they took all of there sales off to full…read moreprice. Thought that was pretty chicken

Customer service is good. They work diligently to attend to our needs as patrons. I'm not a fan of…read moreshopping for clothes or shoes or anything that reminds me how costly it is to raise children (just kidding...not really). Anyhow, whatever we could or find due to size or style in the store we were able to order and have shipped to the house. Personal customer service is very important and now vital due to the monopolizing of online retail. Thanks for making this experience fun guys! Oh! And we were able to match prices locally so yeah...that's always a plus in my book.

I called before going in and specifically asked if they had rubber-soled shoes. I told him my shoe…read moresize and my situation as a disabled person who is afraid of slipping. When I arrived at the store it turned out that every single shoe had plastic soles--not rubber. Worse than that, he said my feet were too small and too wide and that no shoes were available. I wear a size 6 wide, so I can't believe this is true. Anyway, it was a wasted trip, a half hour each way, and I did not appreciate being lied to about the material the shoes were made of. The selection at the store is small, and the salesperson did not seem very interested in being helpful. Don't bother!

What can I say? Mark was such a patient man. Awesome customer service! Very polite, calm, will and…read morecan answer questions about orthotics and insoles. I've never met anyone like him. From making an appointment, to giving you directions to the store, to sizing and fitting. Everything went smoothly. When I came back to pick up the shoes and put them on...wow! The shoes are not bad looking shoes for orthotics. Light on the feet. I felt like I was walking in air. Thanks Mark for being patient and very helpful. 100 percent recommended if you need orthotics or insoles custom made. I apologize no pictures. Somehow it disappeared on here and did not save.

great custOmer service they were very nice and a I love everything about my experience here…read more Bryan and victor were the best.

waited from 11 til 12 for them to raise the metal cage wall but they never did, other folks were…read morealso waiting out front talkin' bout "there is someone in there but they can't let us in til' a second employee shows up, an hour later many of us left without getting in, some stayed because they wanted to argue with the staff eventually, pfffft, I'll be back for them damn shoes, but geez y'all, why you gotta be human? lol

in my humble opinion, the Streets of Brentwood is Brentwood's finest. this beautiful, outstanding…read moreshopping center, thriving with shops, restaurants and it even has it's movie theater, an AMC which is the biggest building in the shopping plaza your selection of things to do are many, like shopping at Hot Topic for clothes, get internet service at Comcast, or even at the pizza shop a true staple here in Brentwood

SANTA is the best…read more The advertising this year (2025) didn't showcase him personally so I made a special trip down town to see if HE was there. THIS Santa is the only reason I bring my kids every year since 2021. Santa makes every visit so magical, and my son with SPD / ASD has requested to seenhim multiple times during each season because of that . I never thought I'd be able to sit back and watch those moments happen, and I honestly believe it wouldn't if it were anyone else. KEEP HIM COMING BACK

Found what we needed in place was clean, but clothes were expensive and a little too quietread more

Amazon returns here are easy. Regular return wait has been a little longer, in my experience…read more I've found several good fashion finds and use my Kohl's cash to snag some cute items. The Sephora here is super clutch and there always an attendant available. The baby clothes are precious and they are well stocked with sizes. Decent merchandising and no bare racks/shelves. Sometimes overstocked, but at least everything is accessible. Nobody greeted me but I could locate an associate and security was at the door when I visited at night.

After the California waiting period, I came back today to pick up my firearm and once again had a…read moregreat experience. Even on a busy Saturday afternoon, the customer service was on point. Angel helped me out and made the whole pickup process smooth and easy. We talked about upgrades and accessories, and I really appreciated how knowledgeable he was about my specific firearm and other options. I have an optic and light ready for it, and he knew exactly which ones and gave me some pointers. This store has a great team all around, and I'll definitely be back for ammo and camping gear in the near future.

Worst costumer service I've ever experienced. Bought an almost $200 fishing rod. Bought the 2 year…read more warranty. Pole broke after 3 weeks. Came in to exchange. The manager Shasta said an email with a gift card was just sent. Waited there for 20 mins. No email. She said it could take up to 24 hours . So I said I will just take the broken pole back and whenever we get the gift card will come back to exchange it. Then she said she could not give us the broken pull back because she emailed the gift card already. After checking the spam folder and inbox folder 1 million times still no email. I am obviously not waiting there for 24 hours lol Again said either give me the broken pole, a new pole, money back, a gift card she said no that's not their policy. WHAT? So I just leave with nothing but a hope and a prayer the emails comes though or what...? Then Logan, some other guy asked to help. But he was just wanting to argue and said he'd give me "half of the pole" umm what ? Customer service is awful and immature I called the corporate and they reassured me they were wrong so I went back there and got my son's pole. Employees aren't informed or educated and are condescending and unfriendly . Stay away

The store has a jam song is nice. Everything is organized and you can see what you need. Also the…read morefitting rooms are available. There's also a good amount of Clarence right now 50% off. The lions a very short and great selection.

They don't open until 11 at this location, all days of the week. I showed up to shop at 1030 one…read moremorning and they have a sign on the door with their hours! If you're going early just grab a coffee from chill tea and coffee while you wait(: I love this store. It's one of the only places close by with cute clothing. The employees here are always nice & they keep it organized!