I was in need of sandals and realized I had never been to this particular store. Made a trip and found several cute pairs of sandals! The checkout process was easy peasy. The store is nice and clean. I did find some sandals online for cheaper. So I would say look for your shoes online, and either have them shipped for free to your home or pick them up at the store! You're also able to use your rewards online super easy as well! read more

Very disappointing customer service experience at the Brentwood Sand Creek location. The process for retrieving the matching shoe was unnecessarily inefficient and frustrating. The sales associate had to search through a large number of shoes behind the register just to find the match. When I tried to provide feedback about how the process could be improved, the manager, Kyle, was dismissive and not receptive. His response was that the process came from corporate and was better than the previous process. While that may be true, there is still clearly room for improvement. Management should be more open to customer feedback, especially when it is intended to improve the customer experience. read more

Forgot my Sun glasses at home so while shopping in the streets I went to DSW to get some, knowing they have good brands and good prices. BUT the sun glasses were NASTY! Smear marks, food stuck to them and a few bent pairs. So disappointing. read more

Came in because my family wanted to come here to get some shoes so I stopped and it was worth it. While we were there my fam got the help that was needed here and staff even went out the way to search for something if it was not there or help us locate another store that may have it. Well worth going the prices are good and they came out with 3 pair of shoes for a little over $100 well worth it to. read more

This is a big store. |There is never anyone on the floor to help a customer without a person having to walk up to the cash registers to ask for help. Today there were three people at the checkstands. I was the only customer. The store needs to keep a service person on the floor to find sizes or answer questions. I left there today with a bad attitude towards DSW. read more

I just went to DSW and was very surprised to see all of the new and cute styles of shoes on display. The store was clean and organized. All of the employees greeted me and one employee helped me find my shoes and gave me ideas and suggestions. I bought 4 pairs and will be coming back. It's nice to have great customer service and people eager to help you:) read more

Back around the holidays, I found the best double eyeglass cases here on sale. Very happy DSW had them and at a great sale price.

Blond bitch with eyeliner at the front counter should NOT be working in any customer service position. She was extremely cold, had an obvious frown throughout the entire interaction, and walked away from the counter in the middle of my check out without saying a single word about where she was going or what she was doing with my shoes. She was just EXTREMELY rude and off putting. Just sounded like she was reading from a script. I have worked in customer service for many years, I wouldn't be writing this review about her unless her service was THAT bad. Made me not want to spend my money at your store. read more

This is a shoe palace. Talk about every type of shoe and lots of clearance racks. Great customer service very helpful and lots of aisles with lots of room. Awesome place to buy shoes. read more

Everything here is caked in dust. Shoes, boxes, displays, shelves, absolutely everything. It's disgusting. You touch/move anything, you end up in a cloud breathing it in. read more

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They have a large selection here, unless you're a size 11 like my wife. Virtually zero selection for her. We actually came here for ankle boots, but they hardly have any either since the summer is coming, it's all sandles instead. I get that, but it wouldn't kill the store to have a single row for ankle boots. The store has a billion sandles right now, many of which are hideous. Wife and I used to think this was the premiere place to buy shoes, but we usually leave here disappointed. Might be time to start shopping at Payless. read more

DSW Designer Shoe Warehouse - Large store and selection... unless you're a size 11. - Shoe Stores Near Me - Brentwood, California

Rude Customer Service and I asked for a specific shoe size and the lady told me she gonna check the back and she never came back after 30 minutes to tell me they didn't have it in my size very bad it does not take that long to look for a shoe the longest a store takes to look for an item is 5 minutes won't recommend this store DSW the worse store by far read more

Buying my husband a Father's Day gift and few other things ! Spent almost two hundred dollars and i have a coupon that says 60$ off of a 199.00$ total!!! I thought oh great .... The cashier says oh sorry that dose not apply to this ! The shoes I bought are excluded!! Ok so then can I get the 20$ off the 69$ it says I can receive ...she says no sorry that doesn't apply either!! Ok so I say well what can I receive and she says nothing!! WTH what is the point then ? Cashier says I can give you 5$ off!! I guess that's better than nothing!! Now I ask oh can I have a bag for my three boxes of shoes and 13$ pack of socks? Her reply oh sorry we are out!! Man I wished I would have gotten her name Sure lack of customer service Guess that's why I don't come here much seems to me that coupon scam got me last time as well!! SMH read more

Came here to return some boots I bought online that didn't fit. I was having issues returning them online and decided to just come in. For a Saturday morning, it was pretty empty. The woman who helped me was nice and took the shoes back without any issue. The process was quick and painless. I did think they were only going to give me store credit since I had gotten a free bag out of the purchase based on the price, but this apparently was not an issue. She credited the card I used originally. I did look around to see if I could find a similar pair but they didn't have any combat boots in the clearance section or in the aisles. They actually hardly had any boots. This store is always very clean and organized. I love looking around here and shopping. There's always plenty of parking in this outdoor mall, too. read more

Oh, if only I wasn't 7 months pregnant. I would have bought a brand new collection of heels. I would have brought them home and threw out every pair of shoes I currently have to be replaced by a pile of shiny new shoes. Instead I bought one pair of black Guess flats because this is what my life for the next few months has been relegated to. I was immediately greeted and taken to the flats and she even went over all of the kinds that would be good feeling for my feet. There are those little socks to wear when trying them on. I was able to peruse and try on as many shoes as I liked. There was even comfortable little benches for me to use. The selection of shoes was incredible. I don't think I have experienced anything like this before. Suddenly, I noticed a door with a sign above it labeled, Clearance. You could hear the angels singing in heavenly voices. The Clearance area is as big as any Payless Shoesource you will ever go in. Selection was phenomenal! I just couldn't really buy anything because my calves are fatter than normal, so boots are out. My feet aren't swollen but they just are not the same for heels. This means I have to come back. I need to start a "to-do once baby is out and my body is back to normal" list. read more

Shoe lovers HEAVEN!! You can surely find a sandal, wedge heel, platform heel, flats, tennis shoes, boots and everything in between! So many colors and styles to choose from. Purses, clutches, wallets, belts, socks, nylons and tights are some of the other goodies they offer. Customer service is top notch! read more

Shoes, shoes, shoes! A girl can't have enough shoes, right? If you're looking for a diverse selection of shoes, you've found the right place. From Nine West to Steve Maddens, I often come here to get bridesmaid shoes, work pumps, leather boots, and summer sandals. Tip: + Join their reward program! You earn points with each purchase, which translates to frequent coupons/discounts sent to you via email or snail mail. I also got a $5 off purchase reward for my birthday this year. Things to note: - Most of their inventory is already out on the floor. They will rarely go to the "back" and grab something for you (not even sure if they have a "back") - Not a lot of sizes! If you have midget feet like me (women's size 5.5), you're in tough luck to find something that fits. Or you're stuck with the display pair that is usually stretched out. Good thing they stick a bright sticker on the really small (5.5) or really big (11) sizes on the shelf so you can easily spot the boxes. Nevertheless, they always change inventory so it's fun to shop around here once a month, especially with a rewards coupon in hand. read more

I like coming here to get my work shoes. They have a good variety of shoes for women. I had to get new work shoes and I had a coupon so I made a point to come in today. I'm glad I did! I'm huge on customer service and it's so hard to find good customer service these days. However, DSW found a gem when they hired Autumn!! Super friendly, very helpful and greeted me with a smile! That's hard to find so it was so nice!! Thank you, Autumn!! read more

I want to give "Arnold" a big thank you for contacting the online DSW website on MY behalf. After a month of making phone calls regarding a order which was sent to the wrong address... and n ot being able to receive a call back even though I said I was trying to buy a pair of shoes ---and sending emails and only receiving a "we will contact you soon" reply Arnold was able to resolve my problem which even he had problems with. This was not my first online order but after this I will not be placing a order again. The staff inside DSW has always been pleasant and helpful... Thank you again Arnold I really appreciate your help! read more

So being a frequent DSW member, I get those coupons in the mail for $10 off a $50 purchase, $15 off for a $75 purchase, and so on. I thought I'd try my luck and find something I would like. Lo and behold, in the clearance section, was this pair of grey Coach ballet flats. Because they were 50% off, they were knocked from $100 to $50, and with my coupon, they would have been only $40. $40 to add these beautiful Coach flats to my collection. The biggest steal on the face of the planet. But. These shoes weren't my size. Like Goldilocks, an 8 and a half is just way too big for my feet. My crazy side told me to drop the 40 bucks and just stuff the toes with tissue paper, so they would fit somewhat comfortable. But my sane (practical) side told me it ain't worth it. DSW, I still love you despite this slight snafu in our relationship. I know I'll be back someday and I'll find another great steal hopefully soon. read more

DSW is by far one of my favorite stores at the Streets of Brentwood. They have all kinds of styles, casual and dress, gorgeous high heels, cute flip- flops, sky high wedges, and (season permitting) some very sexy looking boots too. Best thing about DSW: inexpensive, trendy shoes. If you want to try a trend or an outrageous shoe, DSW is perfect because it won't break the bank. You know those fabulous platform sandals you want... get them here. They happen to have shoes in every color imaginable... so for last minute matching to any outfit... it's fantastic! I LOVE STEVE MADDEN SHOES!!! And because the nearest Steve Madden store is 40 + miles away (Stoneridge Mall), I get my fix at DSW. Seriously, some of the best shoes I own are from this store. If you're looking for the hottest, latest shoes... check it out. read more

Really, really, getting disappointed with the majority overly priced, lack of quality shoes I have purchased from DSW this last year. The last few shoes I have bought, and spent at least $50.00 on, seem to start falling to shams within weeks. One or two pairs, the soles start falling out, another pair of pumps were so poorly designed, it was just about liable to causing a slipping accident. The service provided at this location is great, so no complaints with that, but my God, the shoes have been disappointing. And what is up with the corporate headquarters " Customer Service" line? I have called NUMEROUS times to get a hold of someone to discuss a pair of shoes I ordered on line, and I absolutely can't get through to anyone!! Think I may have to officially completely ditch this D! read more

DSW, is a shoe discount store/ warehouse. The best part is the clearance section in the back, most of shoes are the rejects for the front of the store that wouldn't sell, but there are some great deals as well. My favorite thing to do here is find the most hideous shoes in clearance and try them on, with Nikki Minaj's popularity this isn't a difficult task. Because DSW is a discount store it's hit or miss to find a cute pair of shoes in your size, right now there is a large selection of boots, so hurry and get there before they run out of your size. read more

My girl found a pair of converse that she loves and the cashier was a doll. I'm a fan!

I purchased a pair of boots last October. I wore them 5 times at most. The leather upper literally was coming off the sole. Went in hoping to at least get a credit. Nope because they were worn! Of course they were but excellent shape and can't wear anymore given that the top is separated from the bottom. Last purchase there for me. Poor quality and no one cared! read more

I have been to DSWs in other cities. They generally have nice variety and Styles. But this one was definitely limited. The Sales Associates that I seek help with wasn't the most friendly. They were out of size on one that I liked. So overall Sort of disappointed. read more

Great local shoe shopping! The staff are helpful and I've found great deals for my grand daughters on designer shoes. My husband even loves to shop for shoes here! read more

This place is cheap shoe paradise. This store is giant in comparison to typical suburban sell-one-kind-of-thing stores (the SF store is even bigger) and is big by any standards. They have women's shoes, men's shoes, and clearance shoes (no kids) and there is a TON of variety in each department. Wedges, heels, sandals, flats, boots, athletic shoes, prom shoes, wedding shoes- whatever you want. And they have a smallish selection of purses, clutches, wallets, hats, etc. The parking in this plaza is a little weird. I recommend driving all the way around the right side of the plaza and parking at the side of DSW- easiest way. Happy shoe shopping! Oh, and if you sign up for their rewards program, you get coupons. If you wait a long time before coming back, you get an even bigger coupon. Score! read more

There a pain in the A** ! Who gives there phone number, when buying SHOES ?? I DONT AND WONT !! These broads have some serious Customer Service Issues...One of them tried to get me and the person I was with to give our numbers, we both Declined, this chic see's us in there all the time ( They have a nice variety of Chuck's)That's the only reason why we go there...There Sale's are a Joke...I saved $5.00Dollars, on some chucks...WOWWWW !!Anyway, be aware of giving out your personal info, to ANY STORE...They sell your info, and Buggg Tha Sht out of you ! read more

I called earlier today to ask about a return of what I felt to be a defective shoe, it had an abnormal lump in the middle of one shoe which made it very uncomfortable, and was pleasantly surprised at their quick no argument agreement to do the exchange. I feel that the staff and Manager went the extra step to ensure that they stood by the items they sell and that I left happy. I now have a pair of shoes to replace the defective ones and the DSW has a happy customer that will return for future footwear needs. At a time when customer service seems to be taking a back seat to maximizing profit it's really refreshing to find a store that still cares. I would and will highly recommend DSW. read more

I have to rate the DSW and surprised I have not done so yet. Thank goodness for this store! It's the only place in town to get decent shoes without having to go over the hill to Walnut Creek. You want variety? There is plenty of variety here. Now mind you this is not the size of DSW in L.A. off of Hollywood Blvd, but this is little Brentwood. We just don't have the population to get spoiled like that. I've purchased several shoes here. The service is great, location is wonderful, and hey...the prices are not all bad. I recently bought some great boots here that I'll sport with an outfit on date night...maybe hubbies eyes will bug out ;). Happy shoe shopping! read more

The best thing to happen to Brentwood! I love this shoe store. I also get points for everything I buy in which they mail me a $10 off coupon to use at store, and also I get one for online. Hot wedges for summer - come here. They've got it all. Prices are reasonable too so you don't have to break the bank. Not only do they sell shoes, but also purses, hats, scarves too! I am in heaven when I walk in. I like that no one bothers you, you can try on as many pairs as you like (if your size is available). The clearance side is even more of a bargain. Up to 70% off! read more

Best shoe store in Contra Costa County. Love the clearance section in the back, great customer service and the rewards/coupons are awesome. Even the website amazes me it accepts multiple coupon codes in one purchase, has same great prices as the store in Brentwood and a huge selection. I've told many people about this hidden gem at the back of Streets of Brentwood and anytime I'm out in East County I stop in to browse. Only thing that disappoints me is that I recently moved and it seems the coupons I once got can no longer find me by mail. I did place a rather large order online around Christmas time and hoped the address change would have been noted oh well I'll keep shopping. Now if only they'd build a new DSW in central coco county say Pleasant Hill or Martinez area. read more

Being a recovering shop-a-holic I think i just re-lapsed. FREAKING AWESOME PLACE. I was on a hunt for shoes to match my champagne colored dress I had picked out for New Years. I went high and low looking for a pair of shoes from walnut creek, to pleasanton, to concord and found NOTHING. I recently started to frequent the Brentwood area and yelped shoe store locations and found DSW. THANK GOD FOR DSW. Not only did I find the shade of color I wanted for my shoes (since I was not trying to wear the same old black pumps) but I found a matching evening clutch and more things I did not need! I was able to walk outta there with my new shoes and clutch for under $100. I probably saved myself at least $50 if I would have shopped at Norstroms or Macys! DID I MENTION I FRICKIN LOVE THIS PLACE?! I had to pry myself away from everything else I wanted but definitely did not need (like new running shoes, new sandals, new large purse to fit a whole bunch of more stuff that I dont need to carry). I even told the cashier I had to get out of that place fast or I'd buy the whole store when he asked me if I found everything I needed. OF COURSE I DID AND MORE!! Thinking of my few visits there is getting me all excited and giving me the shakes... I think I need to go to Rehab. I guarantee you will find something you like here. Whether it be shoes or an accessory there is something for everyone. Good thing I haven't discovered the sale section or it would have been over. read more

The store needs to sell the latest Nike women's shoes like basketball shoes not just the discontinued or old style Nike shoes. They just don't have the Nike shoes I'm looking for so, of course, I was always disappointed. read more

Obsessed with everything you carry! I have a shopping addiction and your store is the go to!!

Been here few times, so far i always had great experience , shoes are little on pricier end, place is kept very clean and it has so many options to choose from. People are friendly , if you need any help they will be there. Also they have discounted section at the end of the store, and you can find great shoes there as well. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Brentwood, California

Terrible service. Went to that store on back to back days after work ( exhausted) was told I could use a coupon and then was told I couldn't use it after making a second trip out of my way. Terrible service read more

Love their heels! Plus the prices are good too! I will for sure be back for winter boots!!

Love DSW!!!! Took Mom shopping for her birthday with my sisters. We all love DSW. The prices are good, the selection is good. Love their online store too! Fast, free shipping and you can return at the store. Love it! read more