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    Chancellor Hotel

    4.3 (360 reviews)
    ModerateHotels
    Open Open 24 hours

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    Charles P.

    If you're looking for a cozy, no-frills stay right in the heart of Union Square, Chancellor Hotel is a solid choice. It's everything you'd expect from a 3-star hotel.. simple, clean, and convenient. The rooms are compact but well-maintained. Ours had a small closet, a safe, and a very clean bathroom. It's not fancy, but it definitely checks all the boxes for a comfortable stay. What really stood out were the little touches: free lemon water, coffee, tea, and cookies in the lobby, a nice perk after a day out exploring the city. The location can't be beat... you're literally steps away from Union Square and just minutes from Chinatown. Its also near Hertz if you need to rent a car. If you're looking for a clean, reliable place to stay in San Francisco without breaking the bank, this is it.

    Andrea N.

    What a fabulous hotel! Rory was so helpful with booking my room, and my mother-in-law's room. He made sure all went smooth upon checking in, as well as having us right next to each other. I am beyond impressed with the exceptional hospitality. The hotel is centrally located, steps away from restaurants, bars and Union Square. Rooms were small, but very cozy and comfortable .One thing I loved was how fluffy and comfortable the pillows were. The bathroom was really cute! They have a nice cozy waiting area. During my stay, it was decorated really nice with a Christmas tree up, as well as a great coffee machine with different coffee choices. My favorite was the hot mocha! Everything exceeded my expectations, I will definitely return.

    Chancellor hotel
    Carol T.

    Chancellor is an older hotel on union square, but inside it hides a hidden charm. A beautiful lady buddah sits on the check in desk and the lobby has an intimate small cocktail bar behind the check in desk. The people at the desk are very helpful and friendly and the rooms are crisp and clean with lots of fluffy pillows so you can rest after your long day is over. It's a must to try if you want something mysterious.

    View of the room
    Gil G.

    This is a solid budget hotel. The staff were friendly and accommodating for an early check in. They don't have a restaurant on premises, but I appreciated having free apples, coffee, water, and cookies. The oatmeal raisin ones were the best. The rooms were a bit dated, so it's not the type of place you would take your wife for an anniversary. Also, the bathroom is a bit small for my average male frame. The caveats aside, the room was relatively inexpensive, clean, and close to many restaurants and shops at Union Square. There's a Walgreens just next door. My room on the 3rd floor was quiet, which I appreciated. Parking was extra, but we found valet parking at the Marriott a block away for half the price.

    Nice queen room
    Rick A.

    I can't say enough good about this hotel. I just returned from a three nights stay there. I looked to find something amiss and I could not find anything. All of the amenities were there, it was super clean and I am very picky. I even called the general manager and told him personally how thankful I was for this wonderful hotel. Do yourself a favor and forget about all the hype at all the other places in Union Square and just stay here.

    Chancellor Hotel
    Rob K.

    My wife and I recently returned to the Chancellor Hotel after 20 years. We were extremely excited to return. We arrived around 9:30 PM on a Friday night. Check-in was quick and easy. We had a room on the 14th floor facing Union Square. It was great being able to leave the window open each night and listening to the sounds from outside and the fresh air. We had a queen bed room. Hotel is over 100 years old so the rooms are not large. We did have a nice sized closet that was a walk-in and housed both of our suitcases. There was a small refrigerator too.Room was clean, bed was extremely comfortable and we had daily housekeeping while at the hotel. Chancellor has water, tea, coffee, and cookies all day. Alicia at the bar is amazing. Very friendly and knowledgeable. The hotel had a bottle of sparkling wine with an anniversary card waiting for us which was a nice treat. Location is fantastic in regards to mass transit and other key destinations. I wouldn't hesitate to stay here again and plan to on my next trip to San Francisco. This is a great hotel. Highly recommend.

    Bath room
    Jon M.

    SERVICE & TRANSITIONS -- great Staff were uniformly excellent in hospitality & concierge. The checkin flow has become much quicker since my last reservation . Public spaces are the epitome of clean with sharp attention to detail. Stairs were a nightmare unfortunately: steep, thin, tight stairwell. Stick to the elevator (in spite of its slowness). ROOM [Deluxe; Double]-- great https://youtu.be/0Rp8VYQZx0Q Remarkably clean featuring lots of amenities: functional windows, many outlets/adapters, umbrella, & dedicated workspace. This configuration was equally straightforward as the Double, with the addition of a large walk-in closet! Def worth the rate if on an extended stay. Pictures online were accurate & the dimensions work well for 1 but an intimate couple could also survive it . BED [Queen, Twin] -- good Their Queen mattresses were much better than the Twins. As far as bedding goes, A+ for everything: clean, lightly used, & soft. Specialty pillows provided enough support through the night & stack well. Satisfying sleep experience (when not in a Twin)*. BATH -- ok Small space with a cute aesthetic, thanks to the rubber duck . They don't slouch on cleanliness either. The shower & tub experiences were satisfying: great water pressure & temperatures. Theres just so many fixtures forced in here that it's cramped. The toilet installation especially wasn't comfortable. TV/ENT./ACTIVITIES -- good A 40" flatscreen smart TV with satellite programming. Not a fancy display by any means. It still gets the job done & works for drowning out convos from other rooms. WI-FI & CELL RECEPTION -- ok Free WiFi provided was unencrypted with fair speeds for a complementary tier. Cell reception was strong too. --Performance-- Video streaming - good Online gaming - good Video chatting - good --Nerd Stats-- 7-12 Mbps download 5-19 Mbps upload 0% packet loss 9 ms latency 19 ms jitter FOOD & DRINK -- good DoorDash friendly. A quaint bar operates beside the lobby, exclusively for beverage services. Despite the lack of a food offering, there's complimentary treats occasionally served in the lobby (e.g. cookies, fresh popcorn). For even more fun snacks, there's a nostalgia candy bowl in-room. in-room: microwave (mini) mini-fridge (medium) coffee/tea wet-bar mini-bar NOISE -- poor Conversations carry effortless between doors & walls. Not as bad as Axiom Hotel, but far from ideal. Some days were fine & others were insufferable. YMMV! LOCATION -- great An ideal property for touring the city on a budget or for a no-frills layover. Walkability is amazing & it's a safe space. RECOMMENDATION & RATING Final Price: $105.33/night Was it worth it? Yes Best part: cleanliness A very impressive privately owned hotel. It's seriously priced, dense with amenities, & if potential noise isn't a dealbreaker, it's the best on this block. I've booked this one numerous times & highly recommend it. 4.5/5

    Front of the hotel

    We had a great stay! The hotel is in a perfect location to everything. Right at union square. Easy to get all around. The staff were excellent, amenities were great. We stayed one night but would gladly stay longer our next visit. Mahalo from Hawai'i!

    Parking Rates
    Melanie N.

    Our flight to SF was delayed from 11am to 10pm. We made it inside the lobby past 12am. Luckily the night manager was there to greet us and he was kind. The check-in process was smooth and we got 2 key cards for the room. I love that there's fresh lemon and ice water in the lobby. There are designated used and new cups for the water. Before the elevator, there's a station where you can make yourself coffee or tea and also a water station to fill up water bottles. There are 2 elevators and 1 staircase. The staircase is on the narrow side so beware when turning the corner. Had great sleep every night thanks to the fluffy pillow and the comfy bed. The room was warmer than I thought it would be in SF but that's just good insulation. There's a mini fan inside and a ceiling fan if you feel hot. The fridge was great for storing our leftover Little Sweet Winter Gourd drinks. The free wifi was much appreciated. The walk-in closet is big. I love the two luggage holders and the umbrella that you can borrow. If you take the umbrella, they will charge you but if you like it you can also purchase some umbrellas downstairs at the front desk. I was tempted to get one myself if I didn't have to check it in on the way home. We forgot to put the Do Not Disturb in for a day and when we came back the room was nice and tidy with all our things where they were originally. The bathroom is a little small but it's an old building. There was one night where there was a loud group of men partying in the room behind our bed on Friday. We could have called the front desk so not sure what would have happened. I guess that's a risk with any hotel on the weekend though. I don't hold it against the hotel. If I stayed in more I would have taken advantage of the Chancellor library on the floor before the lobby. I enjoyed my stay at the Chancellor and would come back in the future.

    There's that line that's worth it :-)
    Letisha W.

    I loved this place for their service. Firstly, it's post pandemic and this industry was hit pretty hard. I'm giving it 5 stars for the genuine service received given what they have do work with. It's not a 5 star fancy hotel. It's probably a 4 star hotel given it's location, price, and cleanliness. Service is a VERY big deal for me hence the 5 star. David and Deonte and other staff at front desk, and the GM Wes, made sure all things went smoothly for us. It's located about 4 walkable blocks from the Bart, their public train transit. The trolly picks up and drops off right in front of the building. Powel and Post The hotel has an old time feel, which I was fine with as long as it was clean. They offer complimentary coffee, tea, and water. I gotta say the best thing I liked about this Hotel was the WATER! I know it's sounds weird but the water filter machine in the lobby was delicious water. I miss it! They also had cookies and fruit. There is a small bar with a sports TV and bartender. The view from the hotel room was directly to the street. Because it's an old brick building, there are temperature issues in the room that you have to adjust for yourself. There is a space heater located in the closet to adjust if you need it. They do have a/c and heat with an EXTRA space heater. They have a pillow service bar which was different but I didn't try it and now wish I did out of curiosity. Genuine honest service goes way farther in my book than perfection. I think this this was a modest hotel, with people who are trying their best to give great service. It didn't have a corporately run feel which I hate. It had a personal touch feel. I didn't take any pics because I really was just so exhausted whenever I entered the hotel, I just wanted to sleep. This location you can walk to China Town and there are many shopping places from Saks to Macy's in walking distance. The food was great in the area! Make sure to get Custard Tarts from the Golden Gate bakery, it's a long line and worth the wait. Osmanthus for Dim sim - don't even waste your time trying somewhere else. Soup dumplings, spicy green beans, porridge, noodles with numbing spice was really different!! Ha Tea had the best bubble tea I've ever had if you get the passion fruit, with honey lemon. It's really delicious. You can taste real fruit and freshness. The Coffee Movement was an experience lol definitely try that. There was a Matcha tea place that had yummy matcha ice cream, matcha coffee with mocha, and match floats. There was another great coffee house that has a birthday cake latte, I can't remember the name.... Check out pics. All this you can walk to from the hotel :-)

    Gina N.

    If you're looking for a place to stay in Union Square that's also center of the city, this is the place! I spent so much time looking for an affordable, safe place to stay while visiting SF and am so happy I found this one. They also don't charge a $35 per night destination fee like some hotels. The hotel is in a safe area. I always felt safe walking back to it at night from the bus stop. There was always plenty of people around at night. You don't have to worry about the noise from outside either. You don't hear any of it from your room. It was very peaceful and quiet for the most part. They have elevators which is nice but we were staying on the fourth floor so we just took the stairs unless we had our luggage. I LOVE that they have free water here! They offer free coffee, fruit infused water and they have a separate water filling station. I wish more hotels also had this. They also offer coffee and popcorn. We checked in at midnight due to our flight being delayed and there was still someone available to check us in. The staff is super friendly and accommodating. Every time I would call to confirm our reservation or to let them know of our late arrival, they were always nice. They also have free Wi-Fi here. The hotel room is smaller than most which is expected for SF but I still think there was plenty of space. Our room had a walk-in closet that had enough space to change in. There was still enough room for a tv, dresser and desk. The room also had a an empty mini fridge. The restroom also had a full size tub/shower. The room was super clean. Housekeeping tidied up room and respected our belongings. Even though the hotel is old, the rooms were still really nice and had contemporary furniture. The pillows were SO FLUFFY. I'm tempted to buy the exact one for myself. I also liked that the restroom had a rubber ducky, cotton balls, shampoo, conditioner, body wash, a hair dryer and shower caps. This hotel felt so cozy and was a nice place to rest after being out in the city all day. I would definitely stay here again the next time I'm in SF.

    Gene D.

    The best part of the experience here was Alicia in bar. She was terrific. Look forward to coming back sometime.

    Cute little library on the mezzanine
    Kristin Leigh M.

    What a gem of a hotel! I am * so * happy we found this. We were already in the city and extended our stay (and needed to check out of where we were) -- so booked the Chancellor. I am definitely going to look into this hotel as our first choice on our next trip. 1) I love the fact that it's independently owned. I love unique properties that have character. 2) They have a great happy hour special and have popcorn available in the lobby during that time. 3) Cookies and apples also available in the lobby. 4) Rooms are well kept and clean. I love the old school big bathtubs. And the little Chancellor rubber ducky is adorable! You're in the heart of Union Square, which is super convenient. The cable car CAN be loud out front, but they do supply ear plugs. I personally love being right in the center of everything. The only thing that was a little frustrating: we arrived early and our room wasn't ready upon arrival. The woman at the front desk said she would call when it was. Well.. the call never came. We ended up going back to the hotel around 4:30 and yep, our room was ready. I guess that's my slight annoyance: if you say you're going to call, call. Nevertheless, HIGHLY recommend. Looking forward to staying here on our next trip next summer. 2022: 68/100

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    10 months ago

    Not fancy but everything one needs on a trip to sf's union square. They totally took care of us - and the cookies can't be beat

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    Page 1 of 9

    Chancellor Hotel Reviews in Other Languages

    Ask the Community - Chancellor Hotel

    Is there a restaurant or bar?

    Yes, In the lobby

    Noise level ? Seems like they have thin walls .... was wondering about noise level inside and outside

    Yes very thin walls I kept hearing our neighbor sneezing all night.

    View All 3 Questions

    Review Highlights - Chancellor Hotel

    The hotel room was spacious with private bathroom, large closet with safe box and refrigerator and Pillow menu!!!

    Mentioned in 31 reviews

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    LUMA Hotel San Francisco - Original king room with "Bay" view.

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    (130 reviews)

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    We had an amazing experience staying at the Luma Hotel. We were in the city for the May 24, 2026…read moreweekend to enjoy the Star Wars Game at the Giants Stadium - Oracle Park. The proximity to the ballpark is second to none. We previously stayed at the Hotel Via, which is also close to the ballpark, but the AC at Hotel Via did not work and the room was very tight, and the elevator was overimpacted with guests trying to get to the rooftop bar. That was not an issue at the Luma Hotel, as they have a dedicated elevator to the rooftop bar/restaurant, and the inside elevators are for guests use only. Moreover, the AC worked great. Best of all, the staff at Luma Hotel went above and beyond for us to ensure my entire family, my wife and our two kids, had an amazing stay. I cannot say enough good things about Eddy Prieto, who on several occassions made sure we had everything we needed, from providing water bottles, explaining how to get around, where the ice machine was located, how to use the ice machine (which took some skills) how to get on the wifi, to helping us plan our next trip to San Francisco Eddie really made us feel welcome and taken care. Any questions we had, Eddie made sure and gave us friendly and reliable advice. Kevin, the desk manager, also assisted in making sure my Electric Vehicle was fully charged by the time we checked out. Finally, Mazzin, the valet supervisor, assisted loading and unloading my truck which made things that much simpler in getting settled in and packing up. I am looking forward to my next trip to the Luma Hotel which will be coming up soon. I am attaching a few pictures from our stay. What a great view! Thank you again for an amazing stay.

    This has quickly become my favorite hotel in SF. It's the perfect combination of location, price…read moreand quality customer service. It's really close to late night shows at the Midway but it's also perfectly quiet after a late night in the city. While there aren't a ton of options for late night food nearby, the location is really easy to get to via public transportation. My wife recently stayed here in January for her 40th bday and the concierge who checked us in was kind enough to upgrade our room as a free birthday present. It was a super kind gesture and an example of why we keep coming back to this hotel. I'd highly recommend this hotel for anyone visiting the city or just looking for a getaway for a night or two.

    Omni San Francisco Hotel - Entrance

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    (802 reviews)

    $$$

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    This hotel has charm, older but still nice. I liked that it…read morewas walkable to China town, north Beach, and Ghirardelli. The hotel has two restaurants, one for breakfast and one for bar and dinner. But there are so many good restaurants nearby as well. Convenient. I checked in late in the evening during a holiday weekend, and it was busy. The front lobby had two people checking in guests. When it was my turn at the counter, we were checked in pretty quickly and given a run down of the layout and weekend activities. Fresh water is provided right by the elevators so you can fill water bottles before heading to your rooms. And in the morning, hot coffee is provided right before you head out for the day. Pretty thoughtful. My stay was two nights, and the first night the street music and sounds came thru loud and clear. But the second night, it was quiet outside. So it's unpredictable if my stay would be relaxing or nerve racking. The room for 3 was a good size with a large bathroom, large windows of street view, and sizable writing desk, and arm chair. I got to use the gym once and it had all the general equipment and fairly large room. Upon check out, we received the kid welcome gift which was supposed to be at check in, but check in was chaotic so it was better late than never. And the staff were all very nice and friendly during our stay. We would come back to this location if we get the chance again.

    I've stayed at this hotel multiple times. Always enjoyed the location, staff, and amenities. I…read morebooked through Priceline to stay again this weekend. Unfortunately, my dog had to have an emergency surgery that prevented me from being able to use my room. I called the hotel then Priceline then the hotel then Priceline. Back and forth trying to see if I could simply reschedule for a couple weeks out while paying the additional amount. The Omni refused. No reschedule. No refund. The ~$200, when I called well in advance of check in, was worth more to them than the customer. I've spoken to them employees at the hotel who expressed dissatisfaction with the management; I can see why. In a moment of distress for my family, the GM personally declined the refund. I learned a valuable lesson about booking non-refundable and will be looking for a new hotel.

    Hyatt Place San Francisco / Downtown - Health Club

    Hyatt Place San Francisco / Downtown

    (145 reviews)

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    This is my hotel home away from home. I've been staying here 5 to 6 weeks out of the year over the…read morepast 3 plus years. One of the most special things about this hotel is that The Staff! They are always so friendly and accommodating. And It has been the same staff over the 3 years. I see the same friendly, familiar faces when I arrive and they greet me by name. They always remember that I love to have a tea kettle for my evening hot tea, So they have it sent to my room as soon as I arrive. I always get a king room and I've stayed on so many floors, The rooms are consistently clean and well maintained. I've never had a bad room experience in all of my stays. That has a lot to do with the amazing housekeeping crew. They come in daily to refresh and reset the room, So when I come in, the bed is made, the bathroom is refreshed everything is in place and reset. Not once have I ever had to ask for anything to be sent up to my room. It's all already taken care of. And let's talk about the breakfast setup! Because this is one of the best hotel breakfast I've ever had in my life. There's a hot bar with bacon, sausage and potatoes and eggs and it rotates daily. There's a yogurt bar with fresh fruit and even hard boiled eggs, there's always oatmeal with toppings. There's a center island filled with all of the carbs you can think of even tortillas. The bananas are always just ripe and that's rare. And there are two coffee stations one by the breakfast area and one by the front entry. I love the coffee! I really like the walkability of this hotel too! It's only a block from my office and very close to Oracle stadium as well as being close to the embarcadero walkway. I cannot say enough great things about this hotel and the crew. I love staying here and will always highly recommend this location. Tell them that I sent you! I want to say kudos to the leadership team because whatever you're doing, It's working and it should be duplicated in other hotels. See y'all next month!

    Absolutely awful hotel. Everything feels dingy and cheap. I've stayed in dozens of hotels in SF and…read morethis is the worst value I've ever gotten for my money. Air conditioning doesn't work. Rooms can't go below 75 degrees, and if you ask them to fix it they'll twiddle with the buttons and tell you to check back in 30 minutes and it will still be 75 degrees. After hours of struggling in my extremely hot room (which cost $850, btw), I booked another hotel and requested a refund and the manager refused. (the rest of the staff was very nice, fwiw) This place is very low integrity. They don't care about the quality of the rooms or service, just how much they can exploit you for on the way out. Do not stay here under any circumstances.

    Hayes Valley Inn

    Hayes Valley Inn

    (205 reviews)

    $

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    Absolutely horrible experience--please note that staying here comes with hidden costs!…read more I was looking forward to staying here because of the location and cheap price; $80/night in SF over the weekend is definitely a hard find. However, from the very beginning to end ranged from confusion, annoyance, to plain nightmare. The check in process was confusing and and cumbersome. I was given no check in information, and there was no front desk. The intercom at the front door did not even work, and I had to call their actual "front desk" who apparently said they did not have my information on file and made me go through these annoying steps just to find my hotel room key in a lock box. The most frustrating and nightmarish experience came the next day when I lost the hotel room key (a physical key). I called the "front desk" several times but received no answer then finally got one after about 10 minutes. When I told the man at the "front desk," he told that he would have to speak to the housekeeper. After waiting for another 10 minutes, he informed me that I would be getting fined $200 for the lost room key, which is plain ridiculous, since they didn't have a replacement key (other than the housekeeper's key). I understand a $25 or $50 fee for a lost key but $200 for a freaking key???! After waiting for about 40 minutes total, he finally walked over with my replacement key and begged me not to lose it since that would mean the housekeeper can't even get in (how laughable). What's worse was that the other guests were able to use their phone or a passcode to get in since all the room had e-locks. When I asked the man at the "front desk" why I needed a physical key, he said that not all of the e-locks were working--including the one for my room. What a load BS. A horribly dingy hotel that can't even get its most basic sh*t together. Stay at this incompetently run hotel at your own risk or better yet find much better options.

    The St. Regis San Francisco

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    (539 reviews)

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    The service (minus the food/catering/restaurant) is great. The only thing that annoyed me during my…read morestay was how long the food/restaurant takes to be served here. It took almost 1.5 hours for room service to get to my room on a Friday night. Same for breakfast the next two days...20 minute wait to be seated, 15 minute wait to get order taken, and a 20 minute wait for food to be served. It gets boring quick having to wait so long. I was considering lowering my rating to 3 starts because of this. Other than that, the facilities are nice and the rooms are modern. The location is also convenient and walkable to most things on Market Street.

    Four Seasons Hotel San Francisco at Embarcadero - Restaurant at the lobby

    Four Seasons Hotel San Francisco at Embarcadero

    (46 reviews)

    Financial District

    Impeccable. Truly impeccable at every turn. Attention to detail knows no bounds at this Four…read moreSeasons property. Not sure who the GM is, but they need to take a bow for creating and maintaining a culture of pride and excellence. The staff is happy to be here and it shows in every small detail. The staff made an ordinary stay an extraordinary guest experience. If you are trying to determine where to stay in SFO, look no further!

    I have a problem with this being a Four Seasons, because it's really not that type of experience…read moreand I wouldn't think they would just throw their brand around. The hotel used to be quite a few other properties, so while they may have decorated it, it's not the luxurious experience we've had at other hotels. The views are to die for, we had a room that spanned windows from Golden Gate to Bay Bridge, it was amazing being on the 45th floor and seeing the night sky and morning sunrise. The property doesn't really have a real lobby, spa, and the restaurant is average, as in the quality of the food was just not top notch, and they have access to the best ingredients. They only have two elevators and are quite slow, at a busy time this can be quite annoying. The room itself was small, no real furniture, would have been nice to have a sofa and table with two chairs. There was no dresser. The bathroom was great for one, but small for two. The shower didn't have a bench, no his or her's sinks. The bed when we got into it was super soft and not supportive, when we called they did something really odd and put a board on the mattress and then a topper. I guess they have a guest that asks for this. Why didn't the service people know they have a firm version of the mattress topper they could have switched for us. We didn't have the best sleep. Again, usually the Four Seasons beds are amazing. While this property doesn't charge regular Four Seasons prices, it also doesn't deliver the experience and it would be a shame if the brand started doing this.

    Chancellor Hotel - hotels - Updated July 2026

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