We were very pleasantly surprised by our stay here. It's extremely conveniently located near the Ferry Building and the bay just across the street. And yet despite that, the prices here are some of the most affordable in the city. Great service too for a smaller boutique hotel. I was shocked at how they get artisanal quality pastries every morning that are complimentary for guests (these aren't your typical bulk pastries for continental breakfast). They also have filtered water machines and YMCA passes for workouts. The only drawbacks are the rooms, which are a bit small and can get warm in the evenings, but have everything you need, and a decent sized shower. Would definitely stay here again the next time I need to be near the Embarcadero! read more

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Pre check-in review: I've been trying to call the hotel all day - 4 days before my reservation and when I call the local number I get the message "the wireless number you're trying to reach is unavailable, try again later"!! Then I called the listed 800-number and it immediately disconnects! I'm fearful there won't be a hotel to check in to when I arrive! read more

I liked it at first....until I unplugged my phone from the outlet by the sink and the whole outlet fell out of the wall. The blue box came completely out of the wall. I stuck it back in and let the front desk staff know. Nothing was done about it. The night before I checked out it seemed like they tried to glue it in but that didn't work. It still came out when I unplugged the hair dryer. Overall, aside from the annoyance of the outlet, it was fine. Until I saw my receipt. I checked out, knowing I didn't have any room charges. The person said: You're all set! and I asked for my receipt to be emailed to me. I looked at the receipt later and I saw that I was charged $25.00 per night for a "hotel fee". I had no knowledge of this fee. I wasn't told about it at any point. I called and asked them to reverse the fee due to the unsatisfactory room experience and I was put on hold for ten minutes. I hung up and called back and rather than answer my call, they picked up the phone and put me on hold without even a greeting. This happened four times. I waited about an hour and called them back. Then they answered the phone and said they reversed the fee. I asked for a receipt and they said they couldn't provide one. I told them they absolutely could provide one because the only way I knew about the fee was because I looked at my receipt. The person was adamant about not sending a receipt. After some back and forth, I told them I'll check my email in an hour and see if it's there. I checked immediately after we hung up and it was there showing the charge was reversed....but it is not showing reversed in my account. Beware of hidden fees at this place and check your receipt. There was also homeless people in the lobby being yelled at by staff. read more

Hotel Griffon - outlet coming out of the wall. - Hotels Near Me - San Francisco, California

Good hotel if you want to save some money and time by the ballpark! Checking In was easy and the staff were very friendly! Loved the free water so you didn't have to worry about buying water bottles. Room was small but to the point. It was also cleaner than I thought it was going to be! The only complain I have is the minimal air flow in it and the lack of air conditioning. You can only turn it down a couple degrees so I did wake up in the middle of the night/morning hot. But again, for a cheaper option this place was good! Will definitely come back here for the next game. read more

This is a hotel in a great location that under-delivered. Usually when I travel to SF, I stay with family, but this time, we were a family of 4, and my husband thought we'd be more comfortable in a hotel. (Next time, we're staying with family!) We were planning on doing sightseeing with the kids, so I opted to stay in the Embarcadero for transportation options. It was nice being able to walk a few blocks to BART or the various Muni lines. Also, the location just a block from the Embarcadero meant that it was easy to get a Lyft/Waymo/Uber or to walk to the Ferry Building. The hotel itself was the issue. We had an "executive suite." For whatever reason, Hotel Griffon has very few updated photos of the rooms, and so it was hard to tell if the suite was real or just a glorified junior suite. It is a large junior suite, so no separate bedroom with door. The kids were on the pull out bed in the living room, and the bed was pre-made (but still folded up) with sheets, and there was a single pillow and blanket in the closet. It was fine for my kids, but most people would expect two pillows for the sofabed. The room felt a bit dirty. And it smelled musty. The space was nice, and it was nice having a refrigerator. We didn't use the patio, but if the weather had been a little warmer, it would have been nice too. But cleanliness is the most important thing to me, and I didn't feel particularly clean in our room. The bed was comfortable to me. The shower had okay pressure but a loose shower door. There is a "resort fee" that includes daily coffee/tea/pastries in the lobby daily as well as usage of the YMCA a few doors down Steuart St. We didn't go to the Y, but we did enjoy the coffee and pastries daily. All in all, this was a boutique hotel that didn't feel particularly boutique. I liked the location, though. And having a Perry's as the main restaurant was a nice touch. read more

What a beautiful hotel in a great location, especially if you know the San Francisco area! When we arrive, there was a parking spot for loading and unloading, and we were able to park there while we checked in. the person at the counter was so incredibly friendly and even upgraded our room upon check-in. They also accommodated an early check-in for us now that's great customer service. Our room was beautiful with an amazing view of the bridge. My only complaint is the parking there is no parking. The parking garage was about two blocks away in about $65 a night to park besides that it was a great experience and I would definitely stay again. The room was clean in a good size for two people. read more

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Starting with the positives: the location is truly prime. I loved being able to walk to the Ferry Building and stroll along the pier - such a beautiful area. The lobby feels classy and inviting, and there's a restaurant attached where you can relax with a glass of wine and some appetizers. The bed and bathroom were clean, though the room did have a strange smell that never quite went away. Now for the downsides: parking was an absolute nightmare. The receptionist recommended an app to help find parking nearby, but it kept directing us to private apartment garages. We eventually found a spot that felt very sketchy and cost $70 a night. It was stressful enough that, in hindsight, I would rather have paid more for a hotel with parking included. The room itself had a sizable gap under the door, so we could hear everything happening in the hallway and I'm sure they could hear us as well. It didn't offer much privacy. Our window faced an enclosed alley with no view of the sky, and from what I understand, only a couple of rooms on each floor actually have a bay view. If you're booking for the view, I'd definitely recommend calling to confirm your room type. The most surprising (and frustrating) part was the additional $40 "amenity fee" charged at checkout. When I asked what it covered, I was told pastries and coffee - which were not only store-bought and underwhelming, but also advertised as complimentary. It felt very unnecessary and honestly came across as greedy. Overall, this hotel seems to rely on its location to do the heavy lifting rather than delivering a true hospitality experience read more

Ann at the front desk was great! Very helpful and upgraded our room. If we were not upgraded our experience would have been completely different and my stars would have been reduced. Great value for the price but parking was expensive in the garage across the street. Clean room and bathroom. read more

Hotel Griffon - Room with a view - Hotels Near Me - San Francisco, California

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I had a great stay during Dreamforce. It was so nice to not be in a conference hotel. The hotel was very quiet! The restaurant was bustling during happy hour. There was a little disappointment in my room when I first checked in. Just make sure you have a room that is large enough to fit your bags. The first room that I was checked into was way tooooo small. It fit the bed only and no room for my luggage. Plus it was very warm. It was on the 3rd floor. Then I was moved down the hall to a much better room. A little larger and the a/c worked. Then the next morning I spoke to Gladys (I believe that is who assisted me). She could not have been nicer and more accommodating. I needed a desk because I was spending the day working at the hotel. She was so super kind and upgraded my room to 419. Oh my gosh, that was amazing. The room was beautiful and had a desk and the BEST view of the Oakland bridge and the bay. Just stunning! I thoroughly enjoyed my stay in that room. I really appreciated the location, how quiet the hotel was, and it felt like a European hotel with so many different languages being spoken. I had the best time. I cannot wait to stay there again. Just perfect! read more

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Very helpful and kind staff. Excellent restaurant adjacent. Lovely, but small room. Well appointed. We could easily walk to the Ferry Building. read more

If it wasn't for a canceled flight and needing to add a fourth night (which also meant changing to a different room), this would not be a great review. The bad: we were not impressed when we checked into our first room. It was small and had an awkward layout with the sink located at the foot of the bed instead of in the bathroom. Our room had no view, and its small tv was located high up on the wall over the sink. The pillows were too hard (I actually had a sore neck after trying to sleep with them). The sheets were stained. It was located near the elevator so it was noisy. The good: after we checked into our new room, we were impressed that it was noticeably bigger and generally more pleasant. While the sink was still annoyingly located outside of the bathroom, the pillows were softer and the tv was bigger. It was clean and, because it was located down the hall away from the elevator, it was quieter. We very much liked the location - close to the Ferry Building. It was easy to walk to from the BART and a MUNI stop was nearby. We enjoyed the free pastries and coffee each morning. It was nice that they had water dispensing stations available. We liked that it was adjacent to Perry's - a good restaurant/bar which we frequented a couple times during our stay. The front desk staff were kind. And we liked free access to work out at the nearby YMCA - a really nice facility! read more

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Title: Disappointed Experience Despite Loving This Hotel I checked into the hotel on the morning of Saturday, July 12th. Unfortunately, the receptionist was extremely rude and disrespectful. I've always liked this hotel -- the staff has usually been polite and friendly. But today's experience was truly disappointing. It ruined my mood to the point that I've decided I will never return to this hotel again. The receptionist was a young bearded guy who kept talking on his walkie-talkie and was constantly ignoring the guests in a very dismissive and disrespectful way. read more

We came for a medical appointment on a Tuesday night. We chose this hotel because its only a block away from our clinic. The rooms are very tiny, but we don't need much. It's just myself and my wife, so it was manageable. The elevators are very tiny too. Fits 2 people with luggage comfortably, a third could squeeze in but will be an awkward journey if you don't know the third person. At five A.M., the people upstairs decided to have a rager moving around the room, so that kept me up for a while. a major con is. It doesn't have parking. You have to park across the street in the parking garage. It was $76 for the night. They don't have valet and they don't validate. It is a bit cheaper during the weekend. The room was advertised at $139 plus fees and taxes It came out to 160, add the $76 comes to $236. The hotel is in a prime location to a lot of restaurants, and of course, the Piers and the Baybridge. I will definitely stay here again. Since it's very close proximity to my clinic. read more

Hotel Griffon - This view is a block away from hotel. - Hotels Near Me - San Francisco, California

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This is a deceptively tiny hotel, but very European in flavor. We went here for our first Anniversary and I couldn't have had a better time. Very romantic boutique hotel The location is great within walking distance of the Ferry Building. We went to Dinner at the Waterbar and discovered it was literally across the street from the hotel. If you are driving a good tip is to reserve a parking spot using spot hero. The Restaurant Perry's which we didn't get to try,looked great and was jumping when we got back from the Waterbar. They also had coffee and sweet rolls for breakfast. If you are looking for more variation the Ferry Building is a quick walk and has some great places to eat. read more

Hotel Griffon is straddling 3 to 4 stars. Service, location, view (if you get a bay view), can't be beat. It's a cute but small boutique hotel in an old building right off the Embarcadero. How small are the rooms? Think old school European hotels. What it gives up on size, it makes up for in terms of location and the view if you get a Bay View room (worth it). Our room looked right at the bay bridge and gave way to beautiful morning sunrises. The sink is located outside of the bathroom. Speaking of bathroom, the vent fan was an odd combo of also heating up the bathroom like a food warming lamp in a Restaurant's pass. Other oi species quality that may or may not add to the charm...the floor had a definite slant to one side, tested by our wheeled luggage. LoL Water stations on every other floor, alternating the same spot on each floor with an ice machine. Complimentary sweet and savory pastries in the morning with a pretty decent brew of drip coffee. The staff are all very friendly and helpful. read more

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The Hotel Griffon I am from the Bay Area, currently living in Austin Texas, I tend to travel, visit SF every 3 months. Hotel Griffon has become my hotel of choice, my home away from home. Located steps away from the Ferry Building/ Embarcadero/Bay Bridge. I make a point of reserving one of their suites with multi windows, with an irresistible panoramic view of the Bay, Bay Bridge, Ferry Building. The entire staff at the Hotel Griffon are examples of Superior Hospitality Agents. The epitome of Hospitality - always going above, beyond meeting and exceeding expectations. In particular Lady Ann (Front Office Manager) Regina, Gladis..... My recent visit (August 2024) upon arrival, greeted like family, offered early check-in, finding a lovely welcome note and bottle of wine in the room. Thank You - Hotel Griffon - My Little Slice of Heaven !!!! read more

Hotel Griffon - Hotels Near Me - San Francisco, California

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Hotel Griffon is a waterfront boutique hotel by the bay bridge in San Francisco. It's a great location on the embarcadero, and from the restaurant outside dining area, you have a spectacular view of the Bay and the bridge. I Came here to spend only one night and booked through a third-party website to get a last-minute deal at this hotel (generally pricey). Therefore, I was assigned a basic room with a queen size bed, which was very comfortable. There is a small bathroom, which did the job. The sink area was outside the bathroom. No worries. There was also a small table and chair. The hotel has one in-house restaurant called Perry's serving American fare. The hotel has free cold purified water stations but not on every floor. It's a bummer that they do not supply bottles to take the water to your room. There is complimentary coffee, and pastries every morning from 7-11 am. All the pastries are at room temperature, some of them dry and chewy. There were eight selections. Turkey and cheese, ham and cheese, spinach mushroom and cheese, almond croissants, two types of muffins, lemon danish and berry danish. The berry danish and almond croissant were the best. I will come back. Service was good and there is so much to do around this hotel. read more

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Sayed here just recently when visiting family for a few months in the area. THe location was great, service was ok for the most part. My problem stems with the cleanliness of the room upon checkin. I had a problem, they had someone come up - it was corrected, just a longer than normal time to get the problem resolved. Should have been made a priority. May stay here again read more

Cute place. Nice folk. The location is the real draw. Negatives- thin walls and small rooms. Positives- short walk to great restaurants, the water, the F line and Ferry building. The staff are all welcoming. That, sometimes, is enough. sometimes read more

I'd say 3.5 stars. This place is good and basic, clean and functional enough, but with some flaws. I'm surprised no one has mentioned how thin the walls are-- like sooo thin you can hear the guy next door coughing and whatever else. Or people marching on the floor above. So a star and a half dropped for that. The price I got is very good if you're staying a night, two max. After that you might want a little more room, the rooms are pretty small. Also, I came for an event and expect the shower to work, but it started flooding right away. I had no time to change rooms or sort through that in real time. Disappointing. And, the maid service came knocking aggressively on the door at 9AM, two hours before check out, and extra ridiculous as I had the "Do not disturb" sign hanging. And then the handyman, came knocking not once but twice despite my saying to the staff I did not need the shower to be attended to as I was already prepping to leave. Overall, it's a decent place, very close to BART and the Ferry Building, but with some flaws to be aware of. read more

Last December 2024, my wife and I stayed for one week at Hotel Griffon. On the first morning I made coffee and the machine blew up and I had to go to the emergency at St. Mary's Hospital. My attorney has written letters requesting some kind of compensation for my emergency hospital visit and this hotel has not responded after 3 attempts. Very disappointed with management and will never recommend nor go back to this hotel! read more

A suite is a must! High ceilings are awesome, the bed was super comfortable, shower had great space & good water pressure. The area felt safe and there are delicious restaurants right next door. We ate (and drank) and Perry's. There was STK right across the street that had a fantastic happy hour. We really enjoyed our time in SF & I'd stay again at Hotel Griffon. Thank you Ann & your staff for a lovely stay. read more

Hotel Griffon - Hotel Griffon - Hotels Near Me - San Francisco, California

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$350 for 2 nights for the SF Marathon booked via AirBnB. *************************************** ROOM *************************************** The room's floor is slanted hahahah. I put a water bottle on the floor and the head of the bed and it rolled down to the foot of the bed. So definitely slanted. It was a tight space! One of the night stands was a "desk" with an unnecessary desk chair in a very tight space. I did like the window lounge/day bed. But who knows when that was cleaned last...Some threads were frayed and pulled out of the cushion. The window is more for light, not for the view. It's has a texture and somewhat opaque so you can't see clearly what's outside. The sink is not in the bathroom but in the room. There is also no fridge, but there is a coffee maker with coffee and tea, ice bin, and cups. There is also a water filter in the lobby, that looks pretty new. One random thing is that the hair dryer was pretty good! I always find hotel hair dryers to be a little wimpy, but this dryer was basic and great! It blew very strongly, it could have been hotter. But still great! *************************************** SERVICE *************************************** Service was decent. We got early check in, which was nice! FYI THERE IS NO PARKING HERE. Unfortunately, they did not honor their Yelp Check In Deal, which offers a later check out time. Check out was at 11 AM and the latest they could push it was 12 PM. Would I be back? Probably because during peak seasons and events like the SF marathon, this is the most affordable options that still has space. read more

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Waking up the sound of the bay in a beautiful room is the way to go. Great location to explore the city. Big vibes y'all!! read more

TL;DR: complimentary coffee every morning, small but cozy rooms, incredible staff, wonderful location, good attached restaurant. gap under door lets sounds in, but can be easily worked around. this is a cozy and friendly hotel tucked off the main strip of the Embarcadero. super close to the ferry building, and walking distance to the BART. we were upgraded to the city king room, and it was tight but spacious enough for 2 people to get around. the sink is outside of the bathroom, which is a tad inconvenient, but you get used to it pretty quickly. there is a small gap underneath the door that can let some sound in, but placing one of the available towels or the housecoat on the bottom of the door helps create a sense of privacy. read more

Hotel Griffon - city king room - Hotels Near Me - San Francisco, California

Hotel Griffon was a wonderful stay. I originally reserved a room for a suite, however due to a technical error, there were no rooms available. I did book through Expedia, so I would recommend booking through the hotel directly instead of using a third party. The manager, Ann, was super helpful and got me a new room at a reduced price. Her and the staff were so helpful and wonderful. I genuinely appreciated their patience through the whole ordeal. The rooms are petite. The sink and mirror were in front of the bed and the TV mounted on the wall. There is no table nor chair but there is a closet behind the door to put your suitcase there if you need the extra space. If you have a thing with small spaces, I would suggest getting a suite for the extra room. They also have umbrellas in the closets for when it's raining. There's transportation everywhere within a 10 minute walk. You could take the 14 on mission street, there's bart about 6 minutes away walking and there's a train on market. The only thing is you need exact change if you pay in cash or get a clipper card. You can get one at bart or on your wallet app on the iPhone (not too sure about Samsung though). They had a little breakfast snacks and coffee in the morning, there was also a restaurant attached to it. It was a wonderful stay. 12/10 would recommend to my closest pals. Closest pals, I recommend. read more

Ann is the BEST! The service there is amazing and the location is perfect. Highly recommend staying here! Also in walking distance from lots of fun spots. read more

The Hotel Griffon was recommended by my nephew who is a native San Franciscoan ...he works in the city and suggested this to me over 2 yrs ago...I have many other close family members that live in the area as well... My first stay was by myself..i utilized the Bart (extremely close by) and the YMCA...the room small..but adequate for me alone...there is a very musty almost sewer back up smell in the hallway which bothered me..but..I kept staying here (perhaps 4 different times) This last recent time really troubled me...the room was cold (the heat all the way up)..we were accommodated with a large cumbersome space heater The staff was unfriendly (especially when I asked for a second umbrella) the musty smell persists The lobby was cold...and it's very uninviting We looked at the hotel next door..beautiful fire place in the cozy lobby...classy..bit more expensive but we're going to book there next time Sorry Hotel Griffon I've sent other people here as well read more

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Great location. I was arriving by ferry which is right across the street. PERRY's restaurant attached to the hotel but not affiliated. No room service but that ended up being ok. Not a long stay hotel or a place if you have a lot of luggage. Tiny elevator as in many older hotels. Room was TINY - Think boutique hotel in NYC. You could turn around but barely. Shower and toilet together but sink is in the main room. Comfortable bed with four (too) large pillows. TV mounted super high. Might have a bit of a neck problem after your stay. But I liked they had full size toiletries in the rooms rather than throw away bad for the environment little disposable ones. They also have filter water you could fill up a reusable bottle, which I appreciated. Overall, I don't know if I would stay there again. But it was a good value for a short 1-night stay and convenience. read more

One of the best things about Hotel Griffon is the location. It's close enough to many restaurants and attractions, but more importantly, it doesn't seem to have quite the homeless and crime issues that Union Square unfortunately does. There's always an Uber/Lyft a minute away if you need to go further. Nice front desk. No real extras except coffee in the morning. The downstairs restaurant Perry's is pretty solid for lunch and/or dinner. I booked the executive suite based upon the many reviews stating that the rooms are small. Also, we were in town for a basic eye procedure and I wanted my husband to be able to rest without me disturbing him. Our balcony was huge but unfortunately just had a view of the surrounding hotel building. The suite itself was not a true suite as the living room did not have a door. Strangely, there was the tiniest tv I've ever seen but a huge one in the sleeping area. Weird. I'd probably stay here again if I got a suite with a view. Pretty clean room and comfy bed. Big tub which was much appreciated after doing a lot of walking. read more

"NO BUENO" Smaller hotel room I aver seen in my life Only the bed fits in the room and I was told that my mini room was a mini fridge but it wasn't there ‍ Ooohh and don't forget the View when I did check in I have to pay extra if I even want to see outside, This place is not worth it , you should get an Airbnb I think that would b the best for anyone I would do that next time I go back to San Francisco I'm from LA baby Oh and let me tell y'all there's NO PARKING LOT U have to go to another street and parked there and some Random building and ... You have to pay extra $70 dlrs per day ‍ can u imagine that Another thing there's no space for 3 person in the elevator This hotel should be a bar just to kick it They didn't told me nothing about the parking and the view and all that they want the money There's nothing more to add , have fun and enjoy the beautiful city read more

Hotel Griffon - The mini hotel - Hotels Near Me - San Francisco, California

We had a great stay at Hotel Griffon for the Bay to Breakers race. Regina is very friendly and professional. We will definitely consider staying again. read more

I must admit, after reading a few reviews from a few travel sites, as well as Google and Yelp, I was very skeptical about staying here. But afterward, I gotta say, I loved it!! The bed was comfortable, and it had 4 giant pillows. All the amenities were good. The room was a bit small, but it was expected from a privately-owned hotel that's been around as long as this one. This was not a deal breaker. The hotel only has one elevator, which can take time to catch if you're coming/going with a lot of luggage, but if not, the stairs are right around the corner. And the hotel has its own restaurant, and the food was good, staff was so nice and attentive. There was a loud fire(?) alarm that was going off when we first checked in, but it didn't come back during our stay, at least not while we were in the building. Overall, it was a very enjoyable, comfortable stay. Thank you to the entire Hotel Griffon staff. read more

Don't ever stay here! I booked 3 nights for $420.86 to stay at this filthy hotel. I booked this place for the location near the bay and to be away from downtown. After the first night of bad sleep I realized the thermostat did not have a proper climate control on it. The room was either blasting hot air or super cold air, there was no in between. I also found a bag with a white powdery substance in it. Looks like drugs on the floor next to the bed night stand. I mentioned the temperature issues to the front desk on the second day at the hotel. The hotel staff said we could upgrade the room for an additional $60 per night. This is outrageous! I called the manager and they will not offer me a refund because they said there is no record of me talking to anyone. These are bad business practices. And I will never stay here again. read more

Hotel Griffon - Hotels Near Me - San Francisco, California

We booked a room with a view for our anniversary, they said it was their best room, we arrived and they charged us an extra $26 to check in early. We walked to the room, the halls were filled with garbage bags (the perk of checking in early and being charged??) The room was horrible, we left. Especially for the price, we left and got a 5 star hotel at the same rate they offered for their closet of a room. read more

It's 4:30pm and my room is not ready. Perhaps they had some housekeeping staff issues. But i was given no explanation.

We had a wonderful stay at Hotel Griffon. We were upgraded to a suite and it had a wonderful view of the bay bridge and waterfront. Bed was very comfortable, had two TVs (direct tv) and a nice shower. In the morning was coffee and danish. We also recommend the restaurant Perry's, it was really good. read more

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This hotel is a great place to stay right near the embarcadero and near a travel hub for the whole city outside of the ferry building. I was shown an awesome time thanks to Sebastian! He made sure we got a room with a view of the bay and truly made the trip so much better! Comfy beds and a few other lil touches like a robe for the shower that make this a really classy place to stay. read more

Hotel Griffon - View from the room, sunrise hitting the bay! - Hotels Near Me - San Francisco, California

This is a beautiful, boutique hotel with a very charming interior. Rooms were small but well-appointed with all of the necessities. The brick accent wall behind the bed and the window seating added cute elements to a small space. Located in the embarcadero neighborhood/financial district in SF, the hotel is close to the San Francisco Bay and outside the hotel, the bay bridge views are gorgeous. Perry's restaurant is adjacent to the hotel and several other dining venues are nearby. Check-in was easy. The employee who helped me was very engaging and welcoming, easily making small talk as he completed the necessary paperwork. He also clued me into the fact that there was no on site gym and he provided me with a complimentary pass to the YMCA down the street for the following morning. Checking out at 4am was challenging. Given the small size of the hotel, I imagine that the nights are pretty quiet. The front desk staff was nowhere to be found when I needed them. I rang the bell at the desk...silence. I peeked into the adjacent room...lights were off. So, I resorted to calling the hotel - as I was standing at the front desk - only to hear commotion and finally see the employee emerge from a deep sleep to rush to get the phone. I let him know that I had called as I was trying to check out. This experience was not what I would have expected for a hotel of this caliber. But, the good things outweighed the check out snafu. The fresh fruit in the lobby each morning was much appreciated and I loved the coziness of the place. This was a nice hotel stay. read more

Front Desk is absolutely RUDE and not helpful. I was not able to find the additional charge of $20 per day on my confirmation and they just told me to talk to their partners I booked through. I have never had such a BAD experience at a place like this. Please be BEWARE of their hidden fees and their absolute rude behavior by the lady at the front desk and the guy. They ended up asking me to leave their front desk and DISCONNECTED my key back to the room ( only because I couldn't see the additional charges on my booking confirmation???) If you really want people to just book through your own website then you should not have third party partners. Basic help should be given. NEVER coming here again and I suggest everyone to check their hidden fees they are charging during checkout. I would also ask the owners to talk the 2 people at the front desk about their behavior. I am pretty sure no one who knows me will be staying at this place again!!! read more