We had a very good experience here today at Sunglass Hut located inside Macy's at Aventura Mall!…read more Our saleslady was very helpful and patient by unlocking a few pairs of sunglasses for us to try on. Her picture is posted as part of my review but her name is not on the receipt so I dont know her name. We really appreciated her help. This store has a large selection of many designer sunglasses and that's why we always return here to purchase upgrades or replace lost or stolen sunglasses. They have the best and most current styles. They also have good sales and reward money points. We wound up purchasing a pair of Dolce & Gabbana sunglasses. They are just what we were looking for. Today was a good shopping day!

If this is the location inside Macy's, I'd recommend skipping it…read more I told the sales associate upfront that my budget was $250. As soon as I said that, her attitude shifted. Without a word, she walked away mid-conversation to help another group. Completely dismissive. Even if I end up increasing my budget later, I won't be coming back. The service was that off-putting. Also worth noting: most of the designer brands they sell are literally inside the mall and sell their sunglasses directly. You're better off going straight to them and avoiding the extra markup from a kiosk like this.

POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

5 stars because 10 isn't an option. Robins was incredibly helpful and knowledgeable. He ordered…read moreme the perfect pair of custom Vaurnet glasses with prescription lenses. The selection of designer and styles was out of this world!! Thank Next Level and thank you Robins

I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

My appointment on 1/21/2025 was a pleasant one. I'm never disappointed whenever I'm seen by Dr…read moreBarry Kay. He makes you feel at ease, and that your feelings and whatever you're experiencing matters to him. He's very caring. We need more optometrist like him. He keeps you laughing, and he's professional with his patients. The staff let's not forget about them. They're all very professional the young ladies that were there, were new since my last visit this time last year, so I didn't know their names. Marlin, I hope that I have his name correct, as always was exceptional! Thanks staff of MyEyeDr you're all the Best!

I purchased a pair of Oakleys at the Aventura Mall store in June 2018. The glasses have been…read moredefective since the first 2-3 weeks, with the lens falling out of the frame. I tried to return them today within the 90 day exchange/return period and I had the displeasure of meeting the store manager, "Zenia" who refused to honor the 90 day exchange/return period and refused to let me get a different pair. Why offer a 90 day exchange/refund period if you will refuse to honor it? You should not have employees like that, especially managers, working who could care less about your (repeat) customers who spend significant amounts of money with your company. Suffice to say, that is the last time Sunglass Hut will ever get my business. I am filing a dispute with the BBB and my credit card company.

The ladies here were very patient and helpful without being bothersome. I like this place,…read moreespecially their guarantee.

We stopped by here a couple of evenings ago looking for beach wear for a trip to Key Largo. They…read morehave a large selection of marked down designer handbags, like Kurt Geiger, Michael Kors, Anne Klein, Rebecca Minkoff, etc. They have both winter and summer styles available now. They also have clothing, jewelry, and shoes for women. The prices are marked down and lower compared to other stores. Lots of bargains and big selections to choose from In women's clothing, Nordstrom also provides big size carts for your small children to sit in as well as for your purchases. The sales staff there were very welcoming and helpful in showing us where everything is. We found a couple of things that we could use on our trip. Parking is in front of the store for free and there are several wheelchair accessiblability parking spots. There are other stores to shop at in this mall.

This has been my go to & favorite Nordstrom Rack in the South Florida area. They always have a…read moregreat section & selection of purses & shoes. Top luxury brands & also economical options that look modern & fashionable. Their extra clearance sales always have some great pieces from name brands like Free People, Madewell, Vince, Theory, Lucky Brand & the likes. They are also very efficient w/their returns & helping look for a replacement item if you really wanted the style of the item purchased.

This is a fun shop. Their sunglasses, sportswear, casual clothes and shoes are always very avant…read moregarde and very much in fashion. I stopped in here to check out some of their sunglasses since they have so many. Oakley is based in California and it's known for their sports performance equipment and lifestyle pieces including sunglasses, safety glasses, eyeglasses, sports visors, ski/snowboard goggles, watches, apparel, backpacks, shoes, optical frames, and other accessories. Oakley currently holds more than 600 patents for eyewear, materials, and performance gear, hence the uniqueness of their styles and materials. As a fun fact, the name "Oakley" came from the founder's English Setter, "Oakley Anne".

$200 for a glasses that came without case. I didn't like the way they treated us when we came to…read morethe store asking for a case. Never buying at this brand again

Stephanie the best she helped with my sunglasses and adjusted them to be tighter and they're…read moreperfect so kind too!

The measure for eye glasses was very good. Waiting for the…read moreglasses to be made was bad. We got the glasses in 7 days. The sunglasses will not be in till March 22 is not good.

The staff was polite and friendly. However, I waited 1 hour and 14 minutes for a simple follow-up…read morevisit. I don't think it's respectful to make patients wait that long, especially when they arrive on time. People plan their day -- I can't spend my entire day waiting for a doctor's visit. Patients' time should be valued too.

I visited Dr. Marina Yagudaev at Sunny Isles Eye Center a couple of months ago and unfortunately my…read moreexperience was not very positive. I will not comment on her professional qualifications, you can decide that for yourself, but during my treatment I was subtly told that if I was not happy with something I should find another doctor. This happened right in the middle of my treatment which felt unprofessional and disappointing. After reading other reviews about Dr. Marina Yagudaev here and on other platforms I realized I am not the only one who experienced this kind of attitude. It is upsetting that in Sunny Isles there are doctors who treat patients this way, and if you express a concern or dissatisfaction they simply add you to a blacklist. The clinic itself looks fine but the approach to patients leaves much to be desired. Be careful and think twice before choosing this doctor.

This place is amazing. The customer service was impeccable. Jorge the manager fixed my glasses fast…read moreand efficiently so I will always frequent here.

Two years ago I bought a pair of Oxydo sunglasses. Todas I went to the store because I lost one…read morenose pads and they told me that was a model of which they made very few units and they no longer have, but they treated us very well, told us don't worry about it, they change both nose pads and when we when to paid they didn't charge us!!! Excellent customer service!

I am completely dissatisfied with my experience at this LensCrafters location…read more I ordered eyeglasses and paid approximately $540, which I consider an expensive purchase. During the process, it was not clearly explained to me whether the discount applied was a new-member discount or the discount I may be entitled to as a Medicare beneficiary. That lack of clarity was frustrating and should have been handled more professionally. After placing the order, I was never properly contacted to let me know that my eyeglasses were ready. I eventually had to call the store myself. During that phone call, I was treated in a rude and disrespectful manner and was told that they only send text messages. However, I was not properly informed of that policy, and I never received a text message. I later contacted the store and submitted a complaint. A few minutes later, another representative called me, but that interaction was also aggressive and unprofessional. When I finally picked up the glasses, I felt the service was incomplete and far below the level of care a customer should receive, especially after paying such a high amount. As an elderly customer and Medicare beneficiary, I expected to be treated with patience, respect, and clear communication. Unfortunately, that was not my experience. This was one of the worst customer service experiences I have had, and I do not plan to return to LensCrafters.ision Care / Eye Care

They seemed very nice, but later realized they were only interested in making a sale…read more Ordered a pair of eye glasses for my daughter. The prescription does not match the frame. Before purchasing asked if it would be a problem. The sales person assured us it would not be. Received glasses and one lens looked like a bottle cap and extended so far out it it looked as if it could cut her cheek. They have a 30 day return policy, but once we returned the following day they were extremely rude and they're attitude completely changed. If you're looking for friendly and knowledgeable staff with great customer service. Not to mention reasonable prices go check Warby Parker. It's in the same mall.