Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

Visited there on Thanksgiving 2023 and just past labor day 2024 both times my wife and I contacted…read moreCovid. The only times we have contacted it. There must be many residents walking around with Covid. Nice place, workers are friendly and helpful. Food selections are OK at the Bristo and dinning room. ​

Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

I just moved into Vista Del Rio three days ago and the caregivers had my whole room put together…read morelast than two hours after I moved in this place is great they make announcements about things that are happening. They send text messages about things that are happening. They have a great program with their activities. There's program from 8:30 in the morning till 6 o'clock at night. You couldn't have an activity. They have aqua aerobics which I love and it's great. I have a great room that's fully remodeled 890 ft.² and I love it. It's beautiful everything about this place. It's beautiful. They remodeling everything on the outside and the inside the remodeling all little rooms so it's great. It's a great company and I have had nothing but positive to say about this place

This is a friendly community, and for those fortunate to have refurbished rooms, the accommodations…read moreare nice. All-in pricing covering everything is attractive and ideal for budget-focused seniors. The staff are all very nice but there has been lots of turnover over time. The one drawback is that the food is awful. The chef has a big ego but produces poor quality food. Poor planning results in food not being available so menu changes are constant. The food is very heavy - both lunch and dinner are hot and heavy meat dishes while it is 113 degrees outside. Some wrap sandwiches and light salads for lunch some days would make more sense for summer. People are very unhappy with the food quality, and the director does not hold the chef accountable to correct the problem. The company's sister property in Glendale has much better food and the kitchen there is run by a professional chef who takes the resident feedback seriously. Please fix this problem and do better for us seniors who have to consume 3 meals a day at Vista del Rio. Note - posted under an anonymous name to protect resident privacy.

We absolutely love Palos Verdes, the staff is incredible. They care for the residents as if they…read morewere their own family. My mom's been there for 4 months now and I have seen how compassionate and caring the staff is, I highly recommend Palos Verdes. Once a month they have a family night and tonight they held a "prom" which was an absolute blast. I cannot say enough good things about Palos Verdes!!

Very good pricing excellent staff wonderful assistance. I'm very impressed with the help I've…read moreGotten from the executive director and the sales consultants.

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

I would definitely take my grandmother or grandfather here…read more Food is amazing, staff is amazing and it's a Christian organization! What more do you need.

This facility is very deceiving. It looks very impressive, and the apartments are nice, but behind…read morethe scenes is a different story. Spoiled/old food served. There is a constant turnover of employees in the dining room/Bistro. Even the Chef/Sou Chefs have had too many turnovers. The wait service is terrible. Servers are constantly standing behind closed doors on their cell phone or just standing around instead of clearing tables. There is no sense of urgency when seating/serving residents. For the cost of meals, you can get a much better meal on the outside, but so many residents are stuck with what they have to offer. The delivery of meals is hit or miss. The meals delivered are always smaller than what is s erved in the dining room, may be missing items ordered, or are delivered cold. The concierge and full -time staff are okay, but have no sense of urgency if a resident has a problem that they have never dealt with