The first night/morning they came in to change my moms bed and take her to the bathroom they never…read morecame back to get her in the bathroom even though she pulled the cord )she had to get herself back in the wheelchair and maneuver herself back to the room. Once she got a nurse to come back in and told them the situation they were quick to apologize and say that was unacceptable and it would never happen again. And it never did from then on they were good. She loved the CNA's she had namely George - Bernard and Anna as well she really liked her PT person Robert. The food wasn't the best so she says but she has a pretty picky palette so....

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Inconsistent medication distribution, food distribution and overall lack of care of staff. Any type…read moreof follow up on any issue(s) takes multiple follow up requirements. Lack of awareness and listening skillsets are highly nefarious.

The level of care my mom is receiving from this facility is downright scary. I am actively looking…read morefor a facility with attentive staff who doesn't ignore people who are incapacitated. They sound all night, but nothing actually gets done.

Haven't been here long, but in this short time, i have gone from giving up on life after a life…read morechanging/saving unexpected surgery to looking forward to the future. The daytime nurse (Mary 'Jersey') sat down and talked a long time with me and gave me the courage and determination to try my best to turn a bad situation around. This woman is an inspiration and angel. Very hands on and genuinely cares. She seems to have a great relationship with other patients too. Had to pick a place off a list the hospital gave me before discharge and went by yelp ratings. Never been in a rehab before and was soooo scared. But when i got here, the staff were amazingly kind and professional. The PT and OT staff are knowledgeable, friendly and encouraging. All staff, cleaning lady, nurses, everyone has been more than kind and sweet. The building is clean, no smell, cheerful and full of activities. Was ready to throw in the towel but now am excited to work with this wonderful staff moving forward. Highly recommend from a patient's point of view.

Good care. Close to home. Nice food and services Various…read moreactivities. Snacks at night. Caring kind staff. Thank you

This is the BEST rehabilitation center I've seen yet. The staff is friendly & really care, the…read morefacility is very clean & grounds are beautiful. Physical therapy room is spacious & well equipped. PT/OT staff is pretty good too. Only downside overall is communication. Very hard to get ahold of Nurse's or Dr's or PT via phone. Sometimes I've called 3 times waiting for staff to answer. In person is much better thankfully. The social worker, Leslie Robinson is fabulous though & has helped me tremendously with coordination of care. Front desk is also helpful during the day until you get transferred. Admissions coordinator Liv is also fabulous & very friendly. He picked out the best room for my dad & made the transfer from hospital seamless, arranging ambulance transportation & everything. The food is pretty good too with their dining room very pleasant & bright. Staff is there to help patients every step of the way. They even give patients a Choice of food too which is nice. Overall, this place is great. My only gripe is communication. If your loved one needs rehabilitation, rest assured they're in good hands here.

Horrible management and nurses !! I've seen and heard her (Kathrine) yelling at the CNAS and…read moretreating them like trash she deserves to get fired they are doing the best they can in the horrible conditions they are in and still they are very under appreciated. I would never recommend this place to family or friends it's disgusting.

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Excellent care. Joshua, our Patient Advocate is the best!! All the Nurses are Dr's are very good at…read morekeeping us informed and we were treated like family.

Not a 5 star Facility. Significant physical Plant issues…read moreand layout. Lost the Heart of a non profit. Poor management at the top nearly bankrupted the whole community.

Quality of care. Response to needs when having a medical crisis is lacking. The so-called food is…read moredisgusting and not safe for human consumption in my opinion. And I don't feel safe at night. Some of the employees are very frightening.

This is an AMAZING care home for your loved one! l highly recommend this home. My husband was here…read morefor a little over a year and the care he received was phenomenal! The caregivers really do care about each and every resident. Every resident was well cared for, making sure they were always clean and dry and pain free. The caregivers made sure all residents were brought out to the living room area, if not bed bound, to enjoy activities, if they cared to. These caregivers truly care about THEIR residents. They do activities with the residents, aside from having a weekly activity director come weekly. You can really feel the love in this home! The owners are very attentive to the residents and caregivers. They make sure they visit with each resident. And they always answer any concerns and all texts from family. Both the caregivers and owners were always on top of any concern about the resident. They both always kept me updated on any issue. You will not find a better care home for your loved one!

From the owner: We provide a cozy atmosphere in a home like environment. Caregivers treat each individual according…read moreto their needs and learn their likes and dislikes. While providing care we pride in showing love and compassion. Taking in consideration each resident's preferences, activities are integrated in the weekly routine. Participation in these activities is completely optional. Care is individualized as much as possible without destroying the overall operation of the facility and the safety and welfare of the other resident's. We at Horizon are dedicated to providing long term care to our residents. We support the residents right and need to be actively involved in their own care and promote their participation in decision making whenever possible.

DANGER!!! This facility, once regarded as the top choice in the Valley, now poses a serious risk to…read moreevery patient. Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level in the 20s. Staff then withheld the EMS report because the family wouldn't sign an AMA form, despite the patient facing death within hours without that intervention. EMS responders noted they visit this place daily and urged filing complaints, with ongoing reports pending against the facility and the nursing board for nurses who endangered the patient via insulin overdose or alleged similar error. If you value your loved ones' lives, steer clear--YouTube reviews include audio of staff interactions and EMS warnings to families.

Cleanliness of facility, caring staff, location. The facility was surprisingly beautiful and well…read moreorganized. The fully functional gym with caring therapists was appreciated. This facility is a hidden gem in Glendale.

Spent 10 days (5/5-5/15) at this rehab center and I can honestly say I made the right choice from…read moreday one. This is my second time here, and the level of care is just as outstanding as I remembered. Special thanks to Ms. Keirstin for always bringing positivity and making patients feel truly cared for. Huge appreciation as well to PT Cayley and Michaela--both were incredibly patient, supportive, and instrumental in my recovery. I feel like a new person because of them. The entire staff creates a positive, welcoming environment. The gym is full of energy and encouragement, and you truly feel at home while healing. I also want to recognize the overnight nurse who went above and beyond--checking in multiple times during the night and making sure I was comfortable right up to the end of her shift. I highly recommend this facility without hesitation. Exceptional care, compassionate people, and a real impact on recovery

My husband was a patient for 7 days. We were very happy with his care. His PT and OT were great and…read morehe learned a great deal in the 7 days he was their. I was grateful they scheduled a time with me to go over all his care for home. It really helped with making the transition to home easier. Nursing staff was kind, and did their best to answer the call light in a timely manner. Our dog was welcome to visit which she did. As a health care provider myself, I could not be happier with the care my husband received at this facility.

The management and the staff here are great! The rooms and the facility are very well maintained,…read morewith an enclosed outdoor courtyard space that is well groomed. There is a great number of activities art games and even trips away from Brookdale for everyone's enjoyment and entertainment. There are two TV lounge/activity rooms to enjoy playing cards or watching whatever you want on TV or movies. Being that food choices are cafeteria style I do add some ingredients to make it better but most people enjoy the food here very much. I just read the other reviews. I disagree with Sherry's review in terms of treatment and maintenance. Her review was from 4 years ago and upgrades have been made and I can attest to management and the care that is given here big first rate. My opinion is Sherry had exaggerated expectations. A number of improvements must have been made in the last 4 years as I find it comfortable safe and secure to be here. No it is not a five-star resort but for an assisted living facility which I've been to a few this one is nice. There is the definite difficulty with so many of us in our senior years that need to feel comfortable and well cared for and a paramount necessity for feeling safe.

This place is horrible! Dirty, understaffed and full of negligence. The staff has no credentials to…read morenotice a medical emergency. Personal items are always missing and you will get the same answer every time by staff " I don't know, I wasn't working that day" The director Dora has zero communication skills and doesn't follow up or follow through when asked about an incident that occurred. They are all about the money, not the care of residents.