I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Ask yourself what do you hope to find when you need to bring a loved one to a rehab care center?…read more 1. Clean - 10/10 2. Friendly staff - 10/10 3. Knowledgeable nursing care 10/10 4. Outstanding Physical Therapy - 10/10 5. Nourishing and flavorful meals, snacks available - 10/10 6. Lovely grounds for you to visit with your family and friends 10/10 7. Administrators who are easy to contact, understand the nuances of insurance and Medicare & Medicaid. 10/10 8. Location is central and near highway access in the NW valley. 9. Staff, I have to mention them again, a rehab is only as good as its staff/ 1000/1000 I'd love to mention them all suffice it to say we only had great care. 10. My husband is in great shape he's has been a Freedom Plaza twice now, both for Cardiac rehab. He's here smiling he knows what to do to keep him in good shape, Educating him was very important there were a lot of misconceptions. 11. My mother was 89 when she was there, and we're about to celebrate her 91st birthday she had done a job on her femur bone, they helped her learn to walk and strengthen her leg. Thank you so much. Again, it's awful when you're given a sheet of paper and told your insurance covers these facilities pick... IF YOU PICK FREEDOM PLAZA you've made a great choice for your beloved family member who is counting on you to be their advocate.

I would like to thank the staff for the care and effort in caring for my wife Deborah with her hip…read morereplacement rehabilitation. The Care I personally witnessed was what family members hope and wished for their loved ones. You can be proud to know that you have proven that there is still world class professionals who do there job on a daily basis. The communication I received from the nurses was honest and beneficial to finding out what is best for the patient. It is nice to know that I can Brag about a place that does what it advertises. Thank you Billy Garcia

Worst facility I've ever dealt with. Unorganized unprofessional. My mom was fell out of bed,…read moresuppose to be a pad placed next to her bed. Never happened. Stay away far away

Haven't been here long, but in this short time, i have gone from giving up on life after a life…read morechanging/saving unexpected surgery to looking forward to the future. The daytime nurse (Mary 'Jersey') sat down and talked a long time with me and gave me the courage and determination to try my best to turn a bad situation around. This woman is an inspiration and angel. Very hands on and genuinely cares. She seems to have a great relationship with other patients too. Had to pick a place off a list the hospital gave me before discharge and went by yelp ratings. Never been in a rehab before and was soooo scared. But when i got here, the staff were amazingly kind and professional. The PT and OT staff are knowledgeable, friendly and encouraging. All staff, cleaning lady, nurses, everyone has been more than kind and sweet. The building is clean, no smell, cheerful and full of activities. Was ready to throw in the towel but now am excited to work with this wonderful staff moving forward. Highly recommend from a patient's point of view.

Clean and smells like normal room air. Nursing assistants everywhere on the move. Therapy gym was…read morepacked with therapists and patients rehabbing. Case manager and leaders cared about the little things. The staff took great care too. Meals are always on time. Call lights answered responsibly. And finally, people working here were friendly and nice to us.

I had a two week stay at this facility due to trying to get stronger after a severely broke leg…read more First of all the staff at this facility are amazing. So friendly and they work hard. Since the floor staff (CNAs and Nurses) have so many patients, you do have to have patience when asking for things and them providing. Keep in mind that you may have a roommate and it's not a quiet facility. I did not take advantage of the activities but they do have something going on everyday. They have several Occupational and Physical therapists to get you stronger and I am glad to have had them working with me everyday. Only negatives I experienced was that the communication when you first arrive was lacking. It was a day and a half before I knew what was the plan for my rehab plus took almost a day to get some Tylenol for pain. The other negative is the Dining room staff was confused on when you can arrive in the dining room to eat instead of having it brought to your room. Based on my experience I would recommend this place for a temporary rehab stay.

This place is huge and they pack the patients in like sardines. The facility shows wear and tear…read moreand is not in great condition. There are not enough care givers which means long delays in responses. Then when they do respond, it's like you bothered them. I'd only recommend this place to someone I didn't like.

Recently, our 86-year old mother was a patient at this facility for 3-weeks. She had no idea that…read moreshe would be checking into a rehab after having shoulder surgery. To say that she did not want to be there is an understatement. The day we checked our mother in we met with many of the team members who would be in charge of our mother. They were all very nice. The facility itself was nice on the inside and outside. There is one team member that I would especially like to thank. His name is Joshua, and he is the Patient Advocate. He met with my siblings and myself along with our mother, the day she was checked in. During the meeting, he was very attentive to my mother which helped make her feel at ease. He listened to every concern we had for our mother. He took notes and followed through with all of the details and concerns that were discussed. Joshua is amazing at his job! He is professional and has a perfect personality to be an advocate. He is patient, understanding, kind, efficient, and very helpful. One day after a really hard physical therapy appointment, no staff members were able to help my mother be put back in her bed. She was miserable while she waited 15 minutes in a wheelchair. I text messaged Joshua and he was there within 5 minutes. I don't believe this is part of his job description. That is how helpful he is. He sweetly helped her back to her bed (they had to use a hoya to lift her in and out of bed). Next, he helped make sure she was clean and comfortable. This meant a lot to us as we watched him truly care for our mother. This is just one example of his kindness. Joshua was truly a life saver when our mother was there. If we could rate Joshua alone, he would receive 5 stars. He truly was wonderful. The problem we had was that the nurses and aides were understaffed. Our mother was fortunate because we were able to take turns to stay with her. The week I stayed with her, hours would pass with no nurse or aide to check on her. Even when the nurse call light was on, it would take at least an hour for someone to come into her room. One morning she was throwing up for over an hour. The aide was made aware of it. She said she would let the nurse know. No one ever came in that day to address the problem. There were other problems as well. It is our belief, that more nurses and staff need to be hired, if they want their patients to receive better care.

Rehab is a commitment from both the patient and their family…read more The Center at Arrowhead is a beautiful facility, private rooms and baths, their staff,is committed to the care needed for your family members. You are part of a successful outcome, bringing good foods, company, and sunshine is key. Food here can be iffy unfortunately but you can call for something else. I recommend this facility, please stay on top of the physical therapy your person is receiving and encourage them to continue when they get back to their room. Thank you Belinda for helping our transition home easily, your support was truly appreciated.

Not a 5 star Facility. Significant physical Plant issues…read moreand layout. Lost the Heart of a non profit. Poor management at the top nearly bankrupted the whole community.

Quality of care. Response to needs when having a medical crisis is lacking. The so-called food is…read moredisgusting and not safe for human consumption in my opinion. And I don't feel safe at night. Some of the employees are very frightening.

This is an AMAZING care home for your loved one! l highly recommend this home. My husband was here…read morefor a little over a year and the care he received was phenomenal! The caregivers really do care about each and every resident. Every resident was well cared for, making sure they were always clean and dry and pain free. The caregivers made sure all residents were brought out to the living room area, if not bed bound, to enjoy activities, if they cared to. These caregivers truly care about THEIR residents. They do activities with the residents, aside from having a weekly activity director come weekly. You can really feel the love in this home! The owners are very attentive to the residents and caregivers. They make sure they visit with each resident. And they always answer any concerns and all texts from family. Both the caregivers and owners were always on top of any concern about the resident. They both always kept me updated on any issue. You will not find a better care home for your loved one!

From the owner: We provide a cozy atmosphere in a home like environment. Caregivers treat each individual according…read moreto their needs and learn their likes and dislikes. While providing care we pride in showing love and compassion. Taking in consideration each resident's preferences, activities are integrated in the weekly routine. Participation in these activities is completely optional. Care is individualized as much as possible without destroying the overall operation of the facility and the safety and welfare of the other resident's. We at Horizon are dedicated to providing long term care to our residents. We support the residents right and need to be actively involved in their own care and promote their participation in decision making whenever possible.

DANGER!!! This facility, once regarded as the top choice in the Valley, now poses a serious risk to…read moreevery patient. Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level in the 20s. Staff then withheld the EMS report because the family wouldn't sign an AMA form, despite the patient facing death within hours without that intervention. EMS responders noted they visit this place daily and urged filing complaints, with ongoing reports pending against the facility and the nursing board for nurses who endangered the patient via insulin overdose or alleged similar error. If you value your loved ones' lives, steer clear--YouTube reviews include audio of staff interactions and EMS warnings to families.

The physical therapy and ot are better than other snf's. They did a lot of wiping down of…read moreequipment in the therapy room but i wondered what the dwell time was and if it did any good. I wasn't 100% into therapy because i didn't know what we were doing day to day. The room is nice because the bathroom is 100% accessible. My room was at the end of the hall; i often smelled smoke in my room coming inside from windows. There was a small refrigerator & microwave; however, the sign warned the fridge was just a cooler and not for storing perishables. I asked for tissues and never received them so when i was crying i blew my nose on my sheet. There was one CNA & Nurse on duty at night time. There was a man down the hall late one night asking "Is anyone there? Is anyone awake? Help."So after a while i pressed my red button and someone came to check on me. I asked for something silly like ice and asked if they heard this guy talking. The answer was no, (she was wearing one ear bud). She thanked me for letting her know. Housekeeping came to clean and vacuumed each day....that was nice. But the rooms have carpet and i wondered how they were sanitized. Universal Precautions used by staff are questionable. Breakfast was great and hot if you went to the dining room. Okay, in room. Dinner & lunch options were not very flavorful and there is a few combinations of veggies that they use in recipes. A few of the optional meal items were....okay. I ate lots of pasta (it was great!). I was pretty much stuck in bed and my room was untidy. I would have lots of styrofoam cups that built up. It was difficult to find ice packs and they didn't have the ones with the plastic bags inside. Each day i may or may not have known who my nurse or cna were or did i know the date. It took me a while to catch onto how things worked during 24 hours. Fresh i water was brought in at 3 or 4 am and then someone would come to do vitals. The Doctors that came to visit were kind and checked in on me.

Spent 10 days (5/5-5/15) at this rehab center and I can honestly say I made the right choice from…read moreday one. This is my second time here, and the level of care is just as outstanding as I remembered. Special thanks to Ms. Keirstin for always bringing positivity and making patients feel truly cared for. Huge appreciation as well to PT Cayley and Michaela--both were incredibly patient, supportive, and instrumental in my recovery. I feel like a new person because of them. The entire staff creates a positive, welcoming environment. The gym is full of energy and encouragement, and you truly feel at home while healing. I also want to recognize the overnight nurse who went above and beyond--checking in multiple times during the night and making sure I was comfortable right up to the end of her shift. I highly recommend this facility without hesitation. Exceptional care, compassionate people, and a real impact on recovery

My husband was a patient for 7 days. We were very happy with his care. His PT and OT were great and…read morehe learned a great deal in the 7 days he was their. I was grateful they scheduled a time with me to go over all his care for home. It really helped with making the transition to home easier. Nursing staff was kind, and did their best to answer the call light in a timely manner. Our dog was welcome to visit which she did. As a health care provider myself, I could not be happier with the care my husband received at this facility.

The management and the staff here are great! The rooms and the facility are very well maintained,…read morewith an enclosed outdoor courtyard space that is well groomed. There is a great number of activities art games and even trips away from Brookdale for everyone's enjoyment and entertainment. There are two TV lounge/activity rooms to enjoy playing cards or watching whatever you want on TV or movies. Being that food choices are cafeteria style I do add some ingredients to make it better but most people enjoy the food here very much. I just read the other reviews. I disagree with Sherry's review in terms of treatment and maintenance. Her review was from 4 years ago and upgrades have been made and I can attest to management and the care that is given here big first rate. My opinion is Sherry had exaggerated expectations. A number of improvements must have been made in the last 4 years as I find it comfortable safe and secure to be here. No it is not a five-star resort but for an assisted living facility which I've been to a few this one is nice. There is the definite difficulty with so many of us in our senior years that need to feel comfortable and well cared for and a paramount necessity for feeling safe.

This place is horrible! Dirty, understaffed and full of negligence. The staff has no credentials to…read morenotice a medical emergency. Personal items are always missing and you will get the same answer every time by staff " I don't know, I wasn't working that day" The director Dora has zero communication skills and doesn't follow up or follow through when asked about an incident that occurred. They are all about the money, not the care of residents.