We absolutely love Palos Verdes, the staff is incredible. They care for the residents as if they…read morewere their own family. My mom's been there for 4 months now and I have seen how compassionate and caring the staff is, I highly recommend Palos Verdes. Once a month they have a family night and tonight they held a "prom" which was an absolute blast. I cannot say enough good things about Palos Verdes!!

Very good pricing excellent staff wonderful assistance. I'm very impressed with the help I've…read moreGotten from the executive director and the sales consultants.

Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

I have lived at Chaparral Winds Independent Living for ten years, I saw many communities before I…read morechose Chaparral Winds Independent Living. In my time here things have become even better! New appliances in all units, fresh paint and furniture in common areas. The staff is GREAT! Cathy, Assistant Director, knows everybody personally , handles any problems and keeps things running smoothly. Keveline, Activities Director organizes a myriad of different things to do or experience. games, exercise, crafts and trips to art show, theater and museums and different restaurants. Like an exclusive cruise where you choose your activity! Ashley, Chef, provides two different entrees every day. If you don't fancy either one there are plenty of other options, Great meals in a pleasant dining room with good service. I think Chaparral Winds Independent Living Is exceptional with the relationship between staff and residents. Kathy, senior receptionist, Toni, and Danielle and others split a 24 hours day. There is ALWAYS an answer when you call. Arthur, Steve and Nacho - Maintenance - also have someone on call 24 hours for emergencies. NO, I am not being paid for this review! I just feel strongly enough about Chaparral Winds Independent Living to share, Not snobby or fancy but home with none of the responsibilities! look at the photos but better - come and meet the people!! If you are still with me.. I forgot we also have Transportation for personal appointments and Housekeeping who keep my home the way I would but can't anymore!,

Absolutely heart warming, friendly, they offer great food, the apartments are good size and nice,…read morethe casitas are big and open. Property is very large and gated. offers upgrading care as needed for the family member in the facility.

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

Visited there on Thanksgiving 2023 and just past labor day 2024 both times my wife and I contacted…read moreCovid. The only times we have contacted it. There must be many residents walking around with Covid. Nice place, workers are friendly and helpful. Food selections are OK at the Bristo and dinning room. ​

Beautiful grounds, large rooms, attention to detail, and family owned (private). Food is amazing…read moreand they go out of way to serve.

My mom moved here in October. She is a good cook and was really worried about how good the food…read morewould be. She loves it! The chef has frequent meetings with the residents and they are allowed to offer suggestions. All of the staff know all of the residents names. The staff seem to truly enjoy their jobs. The grounds and the apartments are extremely well cared for. Any time my mom needs something fixed or hung on the wall, maintenance is there in a timely manner to assist her. I can't say enough good things about Wooddale!

I would definitely take my grandmother or grandfather here…read more Food is amazing, staff is amazing and it's a Christian organization! What more do you need.

This facility is very deceiving. It looks very impressive, and the apartments are nice, but behind…read morethe scenes is a different story. Spoiled/old food served. There is a constant turnover of employees in the dining room/Bistro. Even the Chef/Sou Chefs have had too many turnovers. The wait service is terrible. Servers are constantly standing behind closed doors on their cell phone or just standing around instead of clearing tables. There is no sense of urgency when seating/serving residents. For the cost of meals, you can get a much better meal on the outside, but so many residents are stuck with what they have to offer. The delivery of meals is hit or miss. The meals delivered are always smaller than what is s erved in the dining room, may be missing items ordered, or are delivered cold. The concierge and full -time staff are okay, but have no sense of urgency if a resident has a problem that they have never dealt with

My grandmother stays here. It is an incredible place with caring staff. Thank you all for taking…read moresuch good care of her

I credit the staff of The Heritage (independent living) and The Legacy (assisted living) with the…read morefact that my mom is still ALIVE. They care deeply about their residents. Willing to listen patiently to residents that are frustrated and struggling to get their thoughts out, they help to resolve concerns quickly (especially with technology). The food is good and plentiful, the cleaning staff keep both apartments and common areas looking good. They have both rehab and medical personnel that are either on property or visit regularly to handle those issues that come up and are concerning. Best of all the entertainment and things "to do" give it a cruise ship feel on a daily basis. I thank them for their service to residents who have entered their final chapter and have less worries day-to-day!