03/18/26 I dropped packages off to this location countless times in the past year and every time I…read morego the security guard tells me to leave the packages at the desk and today I go to drop some packages and as I'm putting them on the desk the guard pushes 1 away and said he doesn't take it. This is a guard i never seen before. I thought he was saying the package is at the wrong location so I replied they go here i scanned them for this location. And he went off talking about he's in charge and has been working there for 6 years and he knows what goes there and what doesn't. I asked him why is he so combative? I also let him know I always leave the packages there and I noticed someone came into the lobby and was standing there. So I asked him if he was the manager and he said yes and the very next thing out the managers mouth was "let him talk". I was so upset I had to take a few seconds before I said anything else. I guess the manager could see how upset I was by the comment he made that's when he asked me what was wrong. I didn't reply so he asked again still I didn't respond because I'm burning inside over the let him talk comment and that's when the security guard said he only take packages for residents and I would have to deliver the packages to the businesses. I'm going to end this right here

What a fantastic job they did renovating that old textile building and converting it into lofts and…read moreartist studios. The old frame work, original rusty i-beams and wooden planks still remain, but the floor to ceiling paneled windows are all new and clear and provide excellent natural lighting. Third Fridays are the perfect event to wrap up a week and spend sometime immersed in the creations of local artists. With plenty of food, (only burger, sausage truck and the pomegranate kitchen) plus wine and snacks among the galleries, there is plenty to eat. There was also some great home brewed beer, pinapple Hef was my fav. The beautiful jewelry, complex sculptures, powerful paintings and inspired creations are fun to browse- a good place to pick up gifts!

Chuck came by and fixed my lights, did a great job because the fixture was all jumbled up and…read moreweirdly rigged by the last guy. He's also a polite and friendly guy, much appreciated.

I had a great experience with getting a lease here, Maria the office manager is very nice and…read moreefficient. Im loving it so far

I am a current tenant and I just have to share something that happened today. We have had…read morecockroaches in our apartment this year - about two months ago, there was a very large wood roach in the bedroom, and that same night, there was a sizable cockroach in the bathroom. When we called the manager, she told us they were water bugs coming from the drain. She said the only big roaches that exist are water bugs. Both my husband and I know that is not true but she refuses to listen to the facts and keeps insisting its water bugs from the drain. She also told us that recent heavy rain brought them in (it hadn't rained that hard). She told us she would send pest control - they came while I was out of the house for 20 mins and left a card but not a single sign of doing anything. Today, I go to get a spoon from the kitchen island drawer and a 2 inch roach appears. I call again. She tells me again that it is only a water bug - as if ONLY a water bug makes things better? - and just flatly offers to sign me up for pest control. Like I would say no to that. She did nothing to make me feel better, talked over me the whole time, refused to listen as I told her there were such things as Palmetto bugs (American cockroaches, they can be up to 3 inches long). Before living here, I was in an apartment in Los Angeles that wasn't that fancy but I never saw anything like this. Pest control is supposedly coming tomorrow - they only come on Fridays. Do not trust the manager at Garrett West.

I wish I could give Garrett West much more stars. I lived there for 5 years and only reason I left…read morewas because I was moving out of state but I could have lived there forever. The entire community is always kept neat and clean. Kira the office manager always kind and I love that with so many people living there she still knows my name. Shaiheim is also very nice and so helpful. The maintenance crew are all very knowledgeable. I have zero complaints and plenty of compliments.

I don't live here but really wish I did. I have a friend that lives here, and it feels like you're…read morein the middle of a comfortable, serene farm but also reasonably priced-compared to rest of Durham. They have a gym, indoor and outdoor pool, and bordered by lovely trails and greenery. If you have a dog, this is the place to go.

Absolutely beautiful property and apartments. It's a great location -- 5/10 minute drive to Duke…read moreand downtown Durham. Very well designed, with lots of light coming in, and gorgeous grounds, surrounded by farmland and walking trails. (It wasn't uncommon to see deer and wild turkey on my morning runs.) I also really liked the mix of residents, everything from grad students to family to retirees, and the whole complex is very well managed by Debbie, who has been there for over a decade now. They don't have all the latest amenities that some other apartments do (no indoor movie theater, forex), but this also makes for a really great price point. If I was still in Durham, I would move back in a heartbeat. It's one of the things I miss about living there.

I chose this apartment because I absolutely loved the layout and the affordable price. I've live…read morehere for about 4 months and I'm very disappointed when it comes to the pest control. Not only is it included in our rent, I've submitted a work order at least 6 times for terminex and they've come multiple times. We are not dirty people. We take out the trash every night, don't have dirty dishes, etc. the amount of roaches and "water bugs" I've seen is absolutely insane. I got tired of waking up and seeing a new friend so I called the front office and they told me "don't worry! They don't bite!"...... not at all what I want to hear. We have had this issue for some time, so we have been overly cautious about opening doors, wiping everything down, anything you can think of. After month 3 we even bought our own roach traps. I understand it's getting hotter and we have trees on the property. I've lived in an older apartment before and I understand the occasional water bugs. This is not that.

(Reposted my own Google review here) I'll also address the…read moreother review at the end. I am about to move out to relocate after staying here through 3 years of law school, so figured I would leave a review after reviews helped me decide on a new apartment. Autumn Woods is a great place to live, and was perfect for me through grad school. It is peaceful, well-kept, clean, manicured, etc. The best part of the complex is the people. In the management team, La Shawn and Lisa are just the absolute best. They are friendly and attentive, and I have enjoyed their company occasionally when I stop by the office. I have never once experienced any bit of rudeness from anyone at Autumn Woods. The apartments themselves are not the latest greatest top notch of everything, but everything works and looks nice, and the maintenance team has been great to work with when things stop working. When the apartment over mine flooded and water came in through my roof while I was away for the summer, the maintenance team took care of the issue fairly quickly and Lisa kept me well-informed of their progress while I was away. I have especially enjoyed my balcony overlooking the wooded area at the back of the complex, it's a great place to find some peace and study amid fresh air. My only complaint (I have to say something to prove I wasn't bribed!) is that the trash fees amount to around $60/month, which includes valet trash and the cost of disposal itself. This is pretty steep compared to what I've seen in other communities. Other than that, I truly haven't had any issues. If you're looking in the area, come by and meet Lisa or La Shawn and take a quick tour. If you like what you see, I definitely recommend staying here. I decided on this place after Lisa was so kind and professional giving me a walk-in tour, assuming that this interaction (and Lisa!) reflected the culture here. I was not disappointed! I never had any issues with neighbors here, literally none. I also never saw any undergraduates, mostly professionals and some grad students, some families. I lived at the back of the complex facing Food Lion, and fairly close to it, but I've rarely been disturbed by noise from over there. Maybe I got used to it, but it certainly wasn't anything dramatic (and I'm also a light sleeper if that helps)! Again, I never had any issues at all with the management and staff. The maintenance folks are going around the apartments all the time, and at least some of the office folks are always in the office if I need them. Again, never an issue. My concerns were always taken care of quickly, no issues at all. Maybe I'm naive or something but I don't think the rent is overpriced for the area. Either way, compared to what I've seen of similar apartments, I'd stick with this one. I also never had any issues with noise from neighbors, including in the common areas. Since James's review, management has repainted and spruced up the exteriors of everything as well.

We moved out of Crosstown at Chapel Hill in July 2025 and, over six months later, we still have not…read morereceived our security deposit. This is completely unacceptable and reflects gross mismanagement. We were initially misled and told the delay was due to mail delivery and that it could take months to arrive. Only later did management admit the check had been sent to the wrong address. We were then told a replacement check was cut in early November and would take 30-45 days to receive. That timeframe has long passed, and we still have nothing. Communication has been abysmal. Multiple voicemails and messages have gone unanswered, and there has been zero accountability or follow-through from management. At this point, the lack of response feels intentional. Holding a former tenant's money for half a year with shifting explanations and no communication is not just unprofessional, it is outrageous. This is not how a legitimate property management company operates. Prospective tenants should think very carefully before trusting Crosstown at Chapel Hill with their money. I could also go on to speak about how our apartment wasn't turned over before we moved in (found a razor blade embedded in the carpet!!) which we were told we would receive discounted first month rent for (never happened), the ongoing bug problems, the pools being closed majority of the summers, the lack of response to maintenance requests, the dangerous rotting wood on the balcony, the disgusting and constant overflowing trash at the dumpsters, etc. Follow up in April on 2025: we have STILL not received our security deposit and we moved our EIGHT months ago

Has hidden fees does not fix anything in a timely manner. Beware rent is different every month.read more

I lived here from 2021-2023. Neighborhood is quiet for the most part. Parking is absolutely…read moreatrocious though. The spots are way too small for anyone driving something bigger than a Prius. It's only made worse by people who double park on purpose or don't check to make sure they are in the lines. The tennis court is run down but there is at least one out of two that still has a net and is well kept. The pool is tiny but convenient. The staff is unresponsive most of the time in my case but that could just be due to my particular unit being owned and rented as an individual condo instead of under the official apartment management. The apartment (building E) itself was amazing. Two bedroom with an amazing view overlooking the forested back area. It used to be all carpet but the pipes are super old and my entire downstairs flooded (the guy below me got the worst of it) so the landlords decided to change it to a much better hardwood flooring for the downstairs. I have not had any issues with mold or any major issues with bugs. (I keep my place pretty clean so maybe that helped). The water system is okay at best. Water pressure is a little unpredictable and it doesn't stay hot very long, but if you take short showers it probably won't be an issue for you. My rent has been 1325 for the two bedroom the entire time but I believe that is moving up to 1500-1600 which is the general theme of this area. Prices keep going up.

Mill Creek is a great apartment option for those who want to be close enough to campus to walk, but…read morefar enough to get some peace and quiet. Having had numerous friends who've lived at Mill Creek, I've spent a fair bit of time there. In a college town where frat houses abound, and most options close to campus are old and worn out, Mill Creek is refreshingly well kept. Most renters are UNC students and the location is very accessable to campus and Franklin Street.