My experience having my 2015 Jeep Cherokee was of excellent service as always. Alfredo always keep me up to date with what my vehicle needs & keeps me informed of what may be needed to be serviced in the near future.The video from the technician , William, who was servicing my car was informative & thorough. Courteous & great attentive service as always. Thank you! Berlin Lane May 12, 2026 read more

Tell Robert from pre-owned vehicles to get another job. He shouldn't be in this line of work, if he can't handle disputes, stick to used cars not new ones. This isn't a bicycle. He interjected himself into this entire situation with promise of helping like he's some big hero. He made it worse. He told me that I have an attitude and that's why no one is helping me from Chapman. Nice, huh? Brand new Jeep breaks down! He tells me the Jeep dealer that has it in Burlington, NJ for service says I can pick it up. I just called them, they said they never said that. Stay out of it and stick to preowned. This is my third Jeep from them and my last. The 1st Jeep broke down after three months. My current Jeep, which is my 3rd Jeep, broke down last week with 1600 miles on it. We were stranded for 5 hours in a brand new jeep on our way to vacation, which was ruined. When we were buying, we were lucky enough to have a great sales guy. We had a great experience. When we needed their help with the current situation, they pretty much did nothing. I left voicemails for service managers, no return calls. After numerous contact attempts, I finally received a call, but that's all it was, a call. No action. No resolution. The Jeep is at another dealer, but Chapman did nothing to help us. The sales person is pretty much the only person at the dealership.who consistently replies. I don't know what happened to this place, the sales experience was great due in large part to D'Andre, but the management in both sales and service show no accountability for trying to make things right with a vehicle that broke down within 3 months. They got their sale. That's all they care about. That "valued customer" phrase they use is BS. read more

Took my dodge durango on Nov 17 because there's a rattle in the engine. They couldn't find the rattle. They keep my car for 3 days and tell me they couldn't hear any rattle? They told me to come in have a drive with the mechanic were the rattle coming from? I did, but it didn't make any rattle at the time. So they didn't do any work on my car and still charge me $234 for diagnostic fee. I ask Karen service advisor. Why charge so much? She said it's for mechanic time. I know for a fact that Mechanic get paid hourly ain't no $234. They didn't spent 3 day on my car, they keep it there. BS STEALER DEALER. $234 is nothing to me but they get a 0 star review if there was one. read more

Took my car there and the advisor Karen she did not seem motivated at all to even get work done on my car. This is the worst experience ever they held my car for a week. She called and said roughly last Thursday I'd get it back. the following Monday and I go get my car today. I was told they would text drive the car to see if wrong with it and try and diagnose it, but they didn't do that. I received a phone call saying my car was finished when I went to be transferred to my advisor. She didn't answer the phone so I had to call back again and get someone else on the line a lot of mismatching didn't even fix my car worst dealership read more

I have owned 5 jeeps over the years but stay away from Chapman. I went for a simple recall. But got and e-mail and video that said I had no radiator fluid and needed a $500 test to see what was wrong. Turns out my antifreeze reservoir was low. The solution was to top it off and run a pressure test. Maybe $125.00. They purposely tried to scare my wife into committing to $500 just to test. Worse yet, I got attitude from both the service manager AND the general manager. Go to Lansdale. Stay away from Chapman. read more

Beware, they will rip you off. Our Jeep Compass wouldn't start and needed two new batteries. They quoted us $951, while our local mechanic quoted us $486. On top of their extremely high prices, they also have a surprise surcharge of 3% on all credit card charges. They don't mention this until you are already there and out of luck. Our Jeep has less than 25k miles on it, so we had it towed here instead of our usual mechanic because we had thought it was something serious. Lesson learned, and we will never buy a car from here or have one serviced here. read more

Bought a jeep wrangler from Chapman Jeep in March 2025. After everything was signed and processed I was told, "we found a leak in the main seal, we are going to fix it and then you can pick it up in a few days, we assure you that all issues will be fixed before you take it." Picked up said jeep the following week. There were issues with the start stop system. It went in 2x from the start in March and April. Each time was told the issue was resolved and here we are back for a 3rd time now I'm told it's an Aux Battery issue and they will not cover it. They want $478 for an issue that should have been covered by them since they faired to properly inspect the vehicle before selling it. Have been going back and forth with dealer. My service manager is on my side and believes they should cover it but I've heard there has been a lot of management changes this year and since there have been many issues at the dealership. Pete Hennessy the sales manager won't return calls; he is no longer responding to emails from his service manager regarding the issue. They are dropping the ball and avoiding taking responsibility. Also when I bought the jeep they took a month with 7 follow up phone calls from me to pay off my trade in which I was getting calls 3 weeks after trading it that they never sent the pay off and my bank was putting it into default. Buyer beware. This dealership is a mess now under new management. They just want to sell you a car and then leave you high and dry. Would not recommend. Wendy in service is the only good thing at this place she tries to go to best for customers to make it right. My Jeep came back with even more issues this time, it died in the middle of the road and now all the electronics in the dash go in and out and are a mess. read more

Chapman's Chrysler Jeep Dodge RAM - Car Dealers Near Me - Horsham, Pennsylvania

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Don't trust what they tell you. You will waste your time, only to lose other deals. They are not the best price by far.

1-year service update: I live in the NYC area, and I tried to bring my Wrangler for its included annual Jeep Wave service to local dealers. Big mistake: the first one I contacted didn't have appointments for 2 months (nuts!) and the second one I found wanted to charge me almost $1000 in unnecessary work...on a new Jeep with 6k miles. With two strike-outs, I figured I'd turn to where I leased my Jeep from: Chapman in Horsham PA, which is about a 2-hour drive away. I'm so glad I made the extra trip: Wendy Chelder and her team at Chapman were efficient, helpful, kind, fair and transparent. In addition to handling my annual servicing, they identified three recalls/updates and fixed those as well. They offered free Lyft rides to and from a local destination - a really nice perk, so I didn't have to spend the day waiting in the dealership. My Jeep was ready by 5pm the same-day. And it even drives so much better after the tire rotation! All in all, a fantastic service experience that matched my original sales experience. It's a relief to know there are still decent dealerships out there, and in experience, Chapman is definitely one of them! read more

Just found out Chapman messed up the front end of my pickup last time it was there for an alignment. They told me there were issues wi5h the alignment, turns out they stripped a bolt going to the tie rod. The same visit where they broke the emergency brake and then tried to hide it. Bad service. read more

Chapman Chrysler Jeep Dodge Ram is the WORST service dept I have ever seen. My truck a 2021 Ram with 25000 miles, was leaking antifreeze. I can smell it in the truck at all times. The worthless service manager tells me if we can't see it leaking, we can't fix it. They then preceded to lie to Customer service after I called them. "We didn't smell anything" were her words. And they had it 2 full days. ! Now I'm taking it somewhere else for repairs. DO NOT USE THIS COMPANY ! read more

Chapman's Chrysler Jeep Dodge RAM - Car Dealers Near Me - Horsham, Pennsylvania

As a long time customer I am happy with Jeep service and my service advisor Alfredo. Good communications and clearly explains everything.

Sad to say it was a bad experience with the service department. They recommended a new transmission and air conditioner for $7,000 total. Turns out the trans was perfectly fine and the AC was never a problem to begin with. I needed some work on my brakes and that was all. I did not buy my car here, so maybe the sales is fine but I would NOT recommend the service department. read more

These are screen shots from a 26 second video I took. I was in park and the screen jumped from Fm to Aux without stopping. Note nothing was plugged into the AUX outlet and this never happened until I brought the truck in for a dash replacement at Chapman. read more

Chapman's Chrysler Jeep Dodge RAM - Jumping form FM to Aux - Car Dealers Near Me - Horsham, Pennsylvania

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These people are crooks! I took my car for an oil change and they told me the car needed $3500 dollars worth of work on it and I turned it down. When I picked up my Jeep, it now had several new issues as payback for me not accepting their overpriced repairs. Places like this should not be in business! read more

I was looking for a Challenger online for several months. There were very specific options and colors I was looking for, but none were local to me. I found a Challenger online at Chapman Dodge, it was at a great price, and I bought the car for exactly the price shown on the web page. Joe Tabor of Chapman took me all through the process, and he could not have been more accommodating in any way. I never thought I would buy a car without first seeing it in person, driving it, and negotiating a deal in person. But in this case I did, and I am very grateful for Chapman Dodge. read more

We went in to look at a vehicle. Tyler was super personable, answered all of our questions, and made sure it was a smooth process! Financing was also very smooth! Highly recommend! read more

Chapman's Chrysler Jeep Dodge RAM - Car Dealers Near Me - Horsham, Pennsylvania

Absolutely the most ridiculous experience we have been through in a process like this. Don't expect to get the pricing shown on their website or for them to come close to what you are willing to pay a month. Expect them to be double that to start the first part of the game. We felt more knowledgeable of the Brand then the sales person, plus he test drove the car with us which was weird. Just a complete waste of time. We are giving one star however to the front desk clerk who saw us try to buy coffee then cane over and paid for it. She was on top of meeting, if not exceeding expectations. Good luck to the rest. read more

Unfortunately they are just unable to redeem themselves. Alfredo, Anthony and Raven are all nice in the service department. However, the simplest tasks by their techs just cannot be mastered. I was without my vehicle for 5 days. They did not even look at it on the day of my scheduled appointment. I'm not sure why I continue to bother. When work needs to be done by a dealer I'll drive further away for better service. This review is for car sales and service. Was interested in purchasing a mini van. The salesman yanked me around for 2 weeks stating that he couldn't find one that had an entertainment system. I would get no response from him then got incessant texts on Saturday afternoons asking me to come in. After wasting 2 weeks with this guy and getting nowhere I went to another dealership who was responsive and had what I was looking for. Very odd experience. Now the service, I had another Chrysler vehicle in because of some weird noises. Service department claimed I needed a new trans and the estimate was $6000.00. Since the vehicle wasn't worth that much I picked it up and took to another shop. They found that the trans was fine and that the front brakes were locking up and for $1600 the brakes were replaced and the car was as good as new. I would not recommend this place for either the car buying or service department. There were so many other minor issues with the service department that I haven't written about but figured I'd highlight the most egregious. read more

Took my car in since my 4 wheel drive sensor came on! Found out it was my ptu part that went. Got a run around story, never told the truth about my car. They wanted to fix more. I explained for certain things was fine. Alferdo told me to call in daily to check if the part came in. Alferdo never told me the truth. The manager renae was rude towards me when I told her everything alferdo did yo me. They left me without a car for 2 day. Except me to drop what I was doing for them. When they kept disrespecting me I asked them to stop even asked to speak to someone else. I got told no and was told I was not welcome to take my car there for service. I paid for them to replace this part I paid for the service and now nothing! read more

About three weeks ago, Richard, the service writer, stated to me that I must have, "over torqued the drive shaft," to my vehicle. My intention is always own a reliable vehicle since I am in sales. Knowing this, I would not even attempt to try to repair me vehicle. I pay professionals to do so to avoid problems, or so I thought here at Chapman. Caution yourself in servicing your vehicle here. I did in February and offered Chapman five stars for their work. It was under warranty, and even though it took 6 days for the work to be completed, it was fine with everything. HOWEVER, don't tell me that, "I," must have repaired my car by myself. It's my belief that Chapman probably cause my draft shaft issue when I brought the car in for repair in February so I would come back. Please note, it is MY speculation, and there is no evidence to substantiate my claim. Yet, this is how I feel since I brought the car to another repair facility and they fixed the issue for about a tenth of what Chapman offered. Though, I do know this, I WILL NEVER SET FOOT IN THIS DEALERSHIP AGAIN!!! BANK ON IT! read more

Chapman's Chrysler Jeep Dodge RAM - In for service. - Car Dealers Near Me - Horsham, Pennsylvania

Brought my car into service. No call for several days. Leave message they will call you back whenever and tell you are busy. Went to pick up the dodge after two weeks. 4811$ but I knew this so no problem. Get in car and warning light is on! Doesn't anyone check it? Had to stand in line to tell them the car is not fixed. I will never do business with them again. Are they good? I dont know but I know they treat customers like a bother. Take your junk here at your own risk. Never again read more

Dealt with Sales Associate, Ken Marko, and was ready to buy a 2019 New Jeep Grand Cherokee. The experience was not pleasant and it was clear the salesman was not interested in selling to me. Tried to negotiate, but was told "the price is non-negotiable" and that based on the price offered "we are losing money selling you this car". Felt as those the salesman was not serious about the sale. I am a 26 year old female. Did not offer any other alternatives/options for purchasing. Overall, was a strange experience and made me question if I would have been treated differently if I were male and/or older. read more

Quick and easy purchase of a 2020 Jeep Wrangler. Antonio was our salesman and he was wonderful. He spent alot of time with us pricing out vehicles and options; he was patient with us and the "team" even stayed after hours to complete our purchase so we wouldn't need to drive back from NJ to pick the truck up another day. What was promised, was delivered, from the truck, to the price, to the financing. There were no surprises; this was actually the easiest vehicle purchase we ever made. read more

Best dealer across country for Jeep Wrangler service and purchase by far. I travel all the way from NC to buy my cars from Tom and his team. Nothing compares. read more

False advertising online, they show upto $10K under market value to get you in. Then give you nonsense answer like you have to be PA resident to receive most of the discount which is not mentioned on any of their ads. Also they advertise online free 150k 10 year powertrain warranty with every new vehicle in stock, then they say there is a $100 deductible for that and tell you either take it or we will remove it. Takes forever to process, I only bought the my jeep there because I wanted that particular trim and combination. read more

Very Bad experience at Chapman Jeep! I don't write reviews but feel I was treated so poorly that I felt I needed to share my experience. I emailed them about a car I saw on the internet. I received an email telling me that the car was available. I called to confirm the car was actually still available and the salesperson confirmed it was. After dinner I called back and spoke to Rick, the manager, to once again make sure the car was available before I made the 1 hour drive. Rick told me it was there and he would have it ready when I got there. When I got there, the car I wanted was actually in a bad accident but they had another one with the same features and color for almost $500 more. When I agreed to test drive it - they couldn't find the car. They brought over another similar car that was almost $2,000 more than the original car. I was told by Rick the manager to test drive the car and if I liked it - he would work the numbers on the original car. After I drove the car, the salesman got the numbers from the manager - and of course they were for the car that was $2,000 more. When I said something, the salesman apologized and went back to Rick the manager. He came back with numbers for the car that was $500 more than the car I emailed about and called twice about. So after confirming the car was there 3 times and driving an hour each way, Rick refused to honor the price of the car I came in for. When I asked what the difference was in the 2 cars - he responded "I'm sure there is some small upgrade." Rick, the manager's response to me feeling lied to about the whole thing was "do what you have to do." Absolutely NO customer service at all.. BEWARE OF CHAPMAN' JEEP's BAIT AND SWITCH! And definitely be careful when Rick is the manager. There are quite a few Jeep dealers that will be honest and treat you fairly, unfortunately, Chapman Jeep is not one of them. read more

Very difficult to get any answers out of this dealership. My husband and I were ready to drive the two hours out of the way to purchase a vehicle if we could simply just get someone to answer the phone or email and give us an actual price for a vehicle, to avoid surprises. This dealership also has given wrong information in regards to the friends and family pricing not being available until the vehicle has paperwork being set up for sale. Being someone that has lived in the Detroit Motor City for many years, their lies are just so obvious that they have already lost my trust. read more

I purchased my vehicle in GA before moving to PA a few years ago (2014 Jeep Patriot) and have taken my car to Chapman for numerous different service appointments since I moved. The service staff here are friendly and extremely accommodating. I don't know a ton about cars, and of course every time I'm in for service it seems like "something" else needs to be fixed beyond what I'm there for. However, what I really appreciate is that the service staff does not push anything on me, but rather informs me of what they recommend should be done. They are helpful when I ask questions and never make me feel dumb for not knowing the answers. I appreciate the service staff here very much! Thanks, Chapman. read more

We have two vehicles from Chapman, one lease and one purchase. Antonio in sales has gone above and beyond with both deals to make sure we were completely satisfied with our experience. He even went out of his way to contact us on days he wasn't working to keep us updated on the process when one of our vehicles was still in transit to the dealership. He will go the extra mile to make sure his customers are well informed and happy with the entire process. If you decide to go to Chapman, ask for Antonio. He will make sure you have a great opportunity to get a great deal on a new or used car. read more

We walked into the sales room and NONE of the employees were wearing masks. Not salesman, not people behind the front desk..no one was wearing one. One guy had his around his chin. They were helping a couple of customers like that inside and out. Totally uncomfortable experience. We walked out and will not be back. read more

If your looking for a vehicle this is not the right store. I have been calling for THREE days. Very stupid of me. I never hunt someone out. Spoke with Nick in there BDC department Then call again spoke with Dominick. Then called back again. Finally got a salesperson Kevin and he apologized. He took the info for the vehicle I was looking for stock# J180781 also went on there web page sent a message through there chat page. Still never received any call back. For a car dealership not to call someone back not sure how they sell cars. I went to a local dealership who couldn't be more helpful and I did a two vehicle deal a new Grand Cherokee and a new Ram 1500 Longhorn. I normally don't write reviews good or bad but this is the worst dealer I have ever contacted . Since it was more then one person I spoke with and no one called back the management staff ether needs to be retrained of fired. read more

My boyfriend needed a co-signer to be approved for a loan. I volunteered to help him. They ran my credit score to three different banks until shady Fifth third bank approved me. I was denied twice which has now lowered my credit score. The whole time I thought I was co-signing to approve him for the loan. Little to our knowledge it ended up being my loan. They took advantage of two inexperienced people. Somehow I went from co-signer to car buyer and we had no clue. They sold us on unnecessary things and priced the car $10,000 more than what it's actually worth. I plan to report them in hopes this never happens to anyone else. read more

This could be the worst service dept around. Dropped off vehicle for diagnoses and took over 24 hrs before they told me that it still wont be looked at. This appointment was scheduled on wed at 1:00pm on thursday at 1:00pm i was informed that it would not be seen and still had 3 cars ahead. Why would they make an appointment on wed that they still cant honor thursday? I am pulling the vehicle and going to another dealer who understand the value of time with a work truck. No apologies no communication, they just expect you to wait and take it. read more

Terrible service. It is like they are trying to loose business. Customer service is very poor and they treat you like they are doing you a favor for providing you service on your vehicle. Definitely going somewhere else for service on my new Jeep Wrangler. read more

This dealership operates on bait and switch tactics. I saw a car and was told the online price was in fact the bottom line price before taxes, tags, registration and doc fee. So I commute nearly 3 hours from Connecticut ready to make a purchase only to find out the price has now gone up 5K!!! They said I needed to qualify for these ridiculous rebates, one of which was for people with credit score under 620 then another rebate which required you to have a 700+ credit score. In other words, the price reflected two rebates in unison that would be impossible to work together. Complete insult of ones intelligence. Needless to say, they wasted my whole day and even dragged me along for hours thinking I would change my mind - I DID NOT. Beware, they target those who have bad credit and are desperate for a car with predatory loans (upwards of 29% interest) and hidden doc and dealer fees. A complete embarrassment for American car companies that are already struggling. read more

There Express Maintenance service is great; along with the service advisors; my car was done with the hour.

I inquired on purchasing a challenger hellcat over the internet and spoke with Shawn and then Ken Marko who was very helpful and worked out a deal over the phone. Drove two hours to the dealership and when i got there, the hellcat was waiting for me all prepped and ready to go. Top of the line customer service and friendly attitude from Ken Marko and the stafff at Chapman. I got the best deal out there for a hellcat and could not be any happier. Highly recommend!! Thank you Shawn, Ken Marko and the team at Chapman!! Would definitely go back and do business with them again!!! A++ read more

I took my 2015 ram truck for service. The steering wheel functions stopped working. I was first advised that this would not be covered under warranty and I was not happy. Rich The gentleman taking care of my service went to bat for me and was able to get it covered. I truly appreciate the work he did going above and beyond. read more

Very Very surprised of the negative reviews here!!!! I found the Jeep we wanted to purchase online, I negotiated a deal over the phone, very very easy process with Evita!!! My wife and I drove in from New Jersey to this dealership, I was expecting the worse based on other dealerships. But we were very happy, satisfied, and completely happy with our experience here!!!!!!!!!!!!! Ken Marko our sales person was exceptional, and I cannot again say enough wonderful things about our purchase. I would HIGHLY RECOMMEND this dealership!!!! Thanks to everyone here at Chapmans Jeep, I only wish all dealership were so pleasant to do business with. WE WILL BE BACK FOR OUR NEXT PURCHASE/LEASE. Again - THANKS.!!! read more