One of the best car buying experiences I've ever had! I found a car I loved out of state, and within 24 hours of my first contact with the dealership, I was driving it home. The entire process was incredibly smooth and efficient. Everything was handled over the phone, and they even arranged transportation for me. When I arrived, my salesman Paris was waiting at the door--ready to go! Greg, the sales manager, made sure the entire experience was clear and hassle-free, just as I had asked. He went above and beyond, shopping around for the best financing rates without causing unnecessary hits to my credit--something I truly appreciated given my past experience with identity theft. They were incredibly respectful and supportive of my need to be cautious with personal information. Nicholas, the finance manager, took his time to explain everything in detail. He didn't push unnecessary add-ons but instead recommended only what was useful, which I found very refreshing. Everyone I interacted with--both over the phone and in person--was professional, helpful, and kind. The dealership is also conveniently located, which made things even easier. Highly recommend! read more

Audi Fort Washington - Car Dealers Near Me - Fort Washington, Pennsylvania

See all

We purchased a used 2023 Yukon XL from this dealer. They insisted that we include their added security system, which we did not want on the vehicle at a cost of $800. When we picked it up the battery was dead so they replaced the battery. Less than two weeks later, after the vehicle sat idle for two days, the new battery was dead. We took the vehicle to a GMC dealer near our home and they installed another new battery, which also went dead after letting the vehicle sit for a few days. It was finally diagnosed that the after market security system they had installed was draining the battery because it had been installed improperly. Since removing their security system, everything has been fine. We have emailed and mailed them with no response. Terrible customer service. read more

Gold Star Experience - This was, without question, one of the best car-buying experiences I've ever had, and the credit goes to Rafat Muatafa (Raf) at Audi Fort Washington. I purchased a 2025 Audi Q7 55 Quattro after seeing it online and flying in from out of state. From the very beginning, Rafat exemplified what the Audi brand stands for: professionalism, precision, and customer-first service. He was never pushy, never transactional--only focused on delivering the right experience. What truly set Rafat apart was his extraordinary commitment: He personally followed up on the day of my arrival He answered my questions after business hours, the night before my flight He ensured every detail was handled smoothly, calmly, and transparently That level of responsiveness and care is rare in today's car market. Rafat's hospitality was exemplary, and the entire process felt thoughtful and refined--exactly what you expect when purchasing a premium vehicle like an Audi. This experience clearly shows that Audi Fort Washington invests in top-tier talent, and Rafat is a standout example of that investment paying off. To the General Manager and leadership team: Rafat is not just selling cars--he's building trust, loyalty, and brand reputation. Employees like him are the reason customers travel across state lines to buy from your dealership. He is absolutely deserving of recognition and advancement. If you're considering an Audi, ask for Rafat Muatafa. This is how premium car buying is done. read more

Alex the used car manager try to sell me a 2013 Honda Accord EXL with top end engine issues. There was rattling and clicking in the top end of the rear Bank of the six cylinder , indicating insufficient oil was getting to the top of the engine . The noise suggests excessive engine wear and he swore his technician said the car was perfect . They would not allow me to have an independent mechanic inspect the car so I would steer clear of this dealership because they cannot be trusted . Also in 2011 I bought a Audi A4 oil burner and wasted $40,000 of my hard-earned money . I'm done with Audis . I'm going private seller in the future . You should do the same . read more

Another great experience. I picked up the loaner car with no issues and had my Audi Q3 fixed under warranty. While the vehicle was in they replaced the cabin filter and did a full video inspection. Susan is the best ! Coffee and cookies on the way out :) read more

Audi Fort Washington - 2024 Audi Q3 - Car Dealers Near Me - Fort Washington, Pennsylvania

Yaw was absolutely amazing! I went by myself and he sold me instantly. So friendly and made me feel at home and at ease through the whole buying process! read more

I would put 0 stars if that was an option. This place is nothing but disorganized chaos. They fail to tell you things until 30 minutes before they close and leave you stranded with no transportation. Then they'll tell you that they checked something and adjusted them when they did not. They try to gaslight you. They are thieves and only want your money. horrible customer service. read more

Stay AWAY! The service department is awful! I bought my car here and it needed service as a dangerous light went on. I called many times and no one ever answered. Finally, I spoke to an operator in the main office and she connected me to the service manager. He told me they are very short staffed and I should go elsewhere. I found a lovely Audi dealer in Warrington and will use them. Sorry I bought the car here! read more

I brought my 2001 Convertible there to fix scratched wheels. On list minute I needed an inspection actually the night before. Last minute Sebastian Olsson Service Advisor made it happen. The service department was top notch, loaners and just plesant people to deal with. Thanks Sebastian this was our 2nd vehicle brought there and with my experience I would highly recommend. read more

Ryan Tran and Rob Prigge as not trust worthy, and you should steer clear of the dealership completely. With the postings and ratings shown here, leadership at the organization obviously do not hold the team members accountable for honestly or customer satisfaction. I purchased a pre-owned 2023 Q8 recently, and there are 2 issues, 1 major and 1 minor. The major issue is the car has 1 of 11 speakers working as all the speaker wires are cut and the amplifier was removed. There were live wires from the battery laying in the back compartment. The team taking the trade in had to notice it, as the sales people. Not corrected or disclosed. The minor issue is the vehicle arrived without a second key fob. when I spoke with Ryan and Rob they were surprised that anyone would request a key fob, and talked in circles about how it is not easy to get a second key fob. Told me that would contact me the next day, but never did... and will not answer email or pick the phone. I bought the car unseen and had it shipped. I have not had a problem doing this previous, but you can not do that with this dealer. Pick any place you would like, it can not be worse than this one. read more

As usual Susan Salford was amazing. I was in yesterday to get a tire repaired and Susan made the entire process so easy. Susan scheduled me for 10:15am . I pulled in as they expected me so I went and did some work at one of their work stations with my laptop and had a cup of coffee and some cookies. Susan gave me a estimate before any work was done. In no time the vehicle was repaired , washed and vacuumed. This dealership is amazing! read more

Audi Fort Washington - Love the Audi - Car Dealers Near Me - Fort Washington, Pennsylvania

This is undoubtedly the most slimy car dealership I've ever dealt within over 50 years of buying cars. I am ordinarily a very careful consumer but I made the huge mistake of trusting these people. First, the salesman, Ryan Tran, blatantly lied when I asked if there were significant differences between thec2024 and 2025 Q3. His response was "not really,":only for me to learn when it was too late that he Was not being truthful. I also asked the manager if he could find me the car in the better equipped trim in my preferred colors. After saying he would dona search, he came back to tell me that there were "none out there, " another mistruth. Additionally, they did not volunteer the information about all of the incentives Audi was offering on the Q3, andvonly after I asked about discounts, did the salesman come back with reductions, acting like he was doing me a special favor. I addressed these concerns with the salesman and manager after putting only 10 miles on the car, and requested that they buy the car back, arguing that I never would have purchased it had I been provided the truth. I would have waited for the 2025 to come out. I was treated rudely and told repeatedly that both my wife and I must have misunderstood them. Again, my mistake was trusting these people. Please learn from my mistake as well as that of other consumers...this dealership has a rating of F with the BBB! Shop elsewhere! read more

I stoped by unannounced with a tire losing air Daniel the service adviser had my car brought in into service and fixed the tire issue hade my car washed and did a video of overall condition of my car. This is beyond and above what was to be expected. This has retained my as a new customer. read more

Went in to ask if Audi has any promos that is offering 500 a month payments, and told by brand specialist Antonella Sicilia that there are no promos. But if you go online Audi is giving out promos on the Q3, Q5, and Q7. Q3 is under 500 and Q5 is at 500. She assumed i couldn't afford a down payment. This place already judges you before you walk through those doors. I would never recommend mend this place to anyone with the cold service I received. read more

I had my two year old Audi A3 in for routine service and state inspection yesterday. The people there were very efficient and business-like. I liked the pre-authorization video they sent me of my car and some problems they found. I had to authorize the service, with the price, before they would proceed. So far, so good. They sent me a quote for a 4 wheel alignment, a new tire, flushing and changing the brake fluid, and state inspection. They also performed a 20K mile inspection (I have 15K on the vehicle). Because I had the vehicle there and wanted to get everything done, I authorized the service. The bill came to $2300, which included a 10% discount coupon of $239! I was really stunned by the total, and while they fully disclosed everything beforehand, I still felt that I overpaid. Today, I called a mechanic that I had used before to get some price comparisons. AFW 4 wheel alignment: $740; mechanic: $180 AFW state inspection: $130; mechanic: $60 AFW brake fluid: $223; mechanic: $80 AFW 20K mile inspection: $585; mechanic: I didn't ask but I can't imagine $585 from him. Yes, I did get a loaner car, and yes the facilities are pristine, so yes, I realize that I would pay a premium for this, but I bet I overspent by $1000. So, moral of this story: back to my mechanic for future servicing. read more

Great price and great service. Alex, our salesman, just sold us our second SQ5 in two years. The sale was quick and easy. He listened to our concerns about price and worked with us. How rare this is. Way to do business. read more

Thank you to Ryan for all your help and support getting me set up. Very knowledgeable and patient. Thank you Nick for your help and Karina for selling the car Great Dealership - return customer!! read more

Alex the salesman was very professional and personable. Nicolas was a wiz helping us with the mountain of paperwork we had to sign. This morning brought my new used car into the service center here and was greeted at 730am with a big smile and a good morning. I can't say enough about the people that work here. The place itself is warm and clean. Fast friendly and knowledgeable. read more

I purchased a 2019 Jaguar F-type P380 in June of 2023. When i got the car home i noticed there were no book in the vehicle now mind you 57k for the car no books!!! I contacted my salesman Paras who stated he spoke with the GM and was told to have me purchase a set of books off Ebay and submit the invoice and i will be paid. I did!! No check they refuse to email or call back now it's only $200.00. it's the principal, the salesman and the GM are only out for the sale they are not closers. i want my $200.00 and i will never purchase from this dealership again thumbs down. read more

I would avoid this dealer. Zero accountability. I bought a used truck from this dealer and service was not done despite being told it was fully serviced. The truck had no alignment, fuel filter was at 0%, air filter was at 20%, and low def. I called the sales manager a week after I bought the truck and he said he would look into it to mitigate/remedy it and provide an explanation and haven't heard since. I called back again and left a voicemail and still nothing. I have tried to deal with them directly but they never responded. What kind of dealership does that? Anyway, I had to pay out of pocket to service the truck. This is totally unacceptable. Stay away from them. read more

Poor service department, the management is incapable of resolving even the most simple of concerns. Used to be much better when they were the Audi Willow Grove location. Perhaps bring the old management back? read more

One of the worst customer service experiences I have ever had. I bought a used Nissan Rogue from this dealership, and less than a month after buying it, the transmission died. I can understand things happen, and it was covered under the 6 month warranty, but after bringing the vehicle in, the point of contact person Sebastian was one of the most unhelpful individuals my husband and I have ever worked with. Once they discovered the transmission was in fact dead, Sebastian called me, and informed me "they didn't have the tools to fix it." I was then informed it was our responsibility to transport the car to a Nissan dealership, make sure they took the third party warranty policy, and file the claim ourselves. My husband informed them we would not be transporting the car anywhere as not only was it dangerous, but if it in fact broke down on the side of the road we would then have to incur tow fees, which is completely unacceptable. They agreed to tow the car eventually after much debate. Then after finding a Nissan dealership close to us, and attempting to file the claim, we were informed this was the dealership's responsibility. There was never an ounce of compassion or empathy from the dealership or acceptance of any responsibility for the issue when honestly they should have been bending over backwards considering they sold me a car that broke in less than a month. I was also speaking to a coworker about the incident knowing he had just bought a new Audi, and I wanted to warn him not to take it there. While sharing my experience, I had not mentioned the employee that was so unhelpful, and he already knew it was Sebastian without me telling him. Clearly, this employee has a bad track record of poor customer service, and should not be the point of contact to help people. 0/10, do not recommend. The sales experience was fine, but not worth the trouble of everything else. read more

Karina linde is the worst sales rep I have ever met in my life, along with not only misspelling my name to make a joke she makes sure to try to make you feel like a lesser person for not driving a VW... oh wait I meant Audi. Along with the complete lack of knowledge the manager has of cars (ironic for a manager of a car dealership) the sales rep Karina Linde decided to go around showing people my payment information and laughing. right next door you will find bmw, with the friendliest staff I have ever met, actually sat down and showed me a car in my budget. Do not go here, go next door to bmw of fort washington read more

Very good experience all around. Karina immediately came over to us and got us set up with a test drive. We had small children with us and she and the rest of the staff were so nice to them! One employee even gave them hot-wheels to play with so they wouldn't get too bored while we were waiting on paperwork. Karina was honest, knowledgeable, patient, helpful, and super polite. We were later joined by Ken who had earlier been extremely helpful when we were scheduling the visit and the test drive. It was really nice that he came over to introduce himself and even he spent some time talking to the kiddos! Good people. Glad we went there. We got what we were looking for and passed some time with some pretty friendly people. read more

If this is how you want to be treated (see photo)... then shop with Audi Fort Washington. This person stopped responding after I put an offer on the table then came back with this rude message. Do NOT recommend read more

Audi Fort Washington - If this is how you want to be treated... then shop with Audi Fort Washington. Do NOT recommend - Car Dealers Near Me - Fort Washington, Pennsylvania

I purchased a car from Audi Fort Washington, because they had more inventory to choose from. Unfortunately, after the purchase was complete there was absolutely no follow up. I received a $5.00 refund in the mail from an error in the paperwork and that was the only communication from this dealership. The sales rep said he would call to follow up and he never did. I decided to not return to Audi Fort Washington for service. Audi Warrington Service was very helpful and informed me that there was a recall on my vehicle. read more

I had great service here over the weekend! Just want to comment on Sal and Donna they were so welcoming and made the process really easy. Thank you. read more

The service provided when they are selling you a car is the complete opposite provided after. This is my second consecutive time I have dropped my car off to get service done that should take an hour or a few hours max but instead is taking several days! I still have not gotten my car back which I dropped off on the morning of 10/11. It is now 10/18. I received a letter from Audi stating that there was a recall on the coolant system and needed to do a software update. When I asked if it was a big problem they said, "no, it takes an hour..." Almost a week later I am in a loaner pick up truck still waiting for my car which they said hasn't even been looked at yet! What's more infuriating is that they call me everyday to tell me my "car hasn't been looked at yet and to sit tight in yourloaner..." What's the point of booking appointments when you can't handle the volume? On my visit prior to this, I booked an appointed thru their website stating what was wrong with my car. I wrote out a thorough detailed explanation of how my front driver side air suspension is 40% lower than the passenger side. When I went in, the service person I was assigned to (I won't say his name), was talking with the head mechanic saying how I wrote a "novel" in a condescending way. I don't think he knew I heard him as I was out of his eye sight. After 4-5 days in a loaner, they didn't look at the car till the last day and said "there was nothing wrong!" I even got a phone call everyday saying that "we want the right mechanic to look at it so we can get it right..." After every visit I usually get an email survey asking me about my experience, which I always complete praising their services prior (especially with Mark?). Coincidentally, I did not receive one that time. So this is my experience with Holman and AWG so far. I understand that the service people have little control over what gets done in the garage so I don't blame them. It seems like the problem is in the garage. Note: This review was a draft that was never posted till now. The events occurred earlier in the year. read more

Excellent dealership!! Amazing and professional staff! We just bought our Porsche Macan S and Ron was so helpful, was always there when we had a question If you need time you get time staff is not pushy as in other dealerships just so you buy "something" Know what they're doing and very friendly as well Love love love HIGHLY RECOMMEND THEM!!! read more

See all

Went to this dealership after getting horrible service at Checkered Flag Audi in Virginia Beach. I actually found the car the same day I was at Checkered Flag. I called and talk to Salesperson Leslie and he was able to hold this car for a week with no deposit. Also he let me know about financing that the other dealership didn't even bother to mention. Most of the paperwork was setup over the phone so that when we arrived at the dealership it wasn't an all day thing. My only negative remark would be that we drove up from Virginia and the car wasn't ready. It still had to be detailed which it could of been done the day before or first thing in the morning. It was a total of 2 and half hours which is super quick for a dealership purchase but could of been under 2 hours if it would have been done. Leslie is great and courteous and I would definitely drive 3 hours again to go to this dealership! They treat people with respect. read more

See all

I recently bought an A4 from them. Good customer service and salesmen who listened. Unfortunately the rear deck speaker in my A4 rattles terribly with any base setting above 3. I took it back to them and service made an adjustment due to a service bulletin. However they didn't fix the issue and said there's nothing additional they can do which is unacceptable. Music is very important to me and this is a huge problem. Listening to music is unenjoyable because of the rattling. read more

Do NOT go to Alex!! I wouldn't buy another car from here. The salesreps don't deliver what they promise. I bought a car car from Alex, and I felt he was rushing me because it was the end of the night, even though I called earlier that day and informed him I wanted to see a particular car and I lived 2 hours away. I proceeded to go there after work and the car was waiting for me. I test drove it, thought about my decision for a couple of minutes and decided to buy it and gave them a check from my bank. I felt I was getting rushed during the time (which was fine because I had a 2 hour drive back home). I observed Alex go to the car with a license plate and chrome license plate holder while at the desk. Alex came back into the dealership with just the license plate holder. I thought that was odd, but paid it no mind because I was probably going to take it off at a later time. Fast forward to the turnpike ride home - I just happened to look in my rear view mirror and see a piece of metal laying on the ground. After thinking about Alex and the license plate, I pull over to the shoulder and lo-and-behold, my license plate is gone!! So, I then turn around (pay a toll), go back on the opposite side of the highway (pick up ticket, pay a toll) and get back on the highway to pick up my license plate (Thank you, Alex!!!) And to make matters worse, I contact Alex and advise him of the mishap and he said he would send me out 2 Audi keychains, in addition to reimbursing me for the tolls... days go by... didn't hear from him or receive anything in the mail, so I contact him again.. makes some b.s. excuse. Then more days go by - nothing. I contact him again - another b.s. excuse about how the parts department was supposed to send it out... putting the blame on them, when he could get a check and 2 keychains and drop them in an envelope. Doesn't take long at all! When you're in sales, it's imperative to build rapports with customers, because word of mouth is key, but Alex just burned his bridge for $40. Hope you're happy. Your negligence and false promises cost you a customer. read more

Brought my 10 year old Audi A4 in after the check engine displayed. I have a company car and only drive it on the weekends. Mike logged me in. Addressed the issues I raised and found other things that could be addressed later. Their tech emailed a list of repairs that were urgent and others that were not. Settled on line. Car runs great again after wasting time and money at my local Pep Boys. If it isn't a oil change or state inspection. Seek Audi Service. read more

Update: Went in person twice. First time spoke to the service person who handled the paperwork initially. Despite his promise to rectify the situation he never followed through. So I had to go back again - second time asked to speak with a service manager. He was apologetic and took care of it promptly. So updated my review to reflect that at least he (the manager) gave good service. Hopefully they can train/screen their personnel better. Original: Received an incorrect invoice and simply need a correct one. Despite several left voicemails, days later and still no reply andam never able to get through to an actual service department person. Frustrating to say the least. read more

Pure perfection. Richard is just a ray of sunshine. He is honest, and very fair. Everyone in this amazing new dealership is so sweet and very professional. If you want a great car and even better deal come here. They are straight shooter and no nonsense. So in love with my new Q7. read more

I rarely complain but I tried to get through to service and I called 6 times- left 3 messages and then tried to call to give more information and again had issues with no one picking up the phone Today I took my car to get Inspection stickers replaced and windshield wipers adjusted ( due to a new windshield)- also Condensation in one of my rear lights ( second visits for this issue).... and a Malfunction of my headlights, requiring me to drive with my high beams on Long story short, "Audi does not cover the condensation in your light".... " there is No code indicating that your lights have a issue" AND we don't see your stickers in the drivers door,SO per state requirements you must get the car re-inspected.... So, I gave permission, as I had no choice...waited about two hours -paid my bill and went to my car. Immediately, I reached my hand in the drivers door pocket AND YUP the inspection stickers on glass were EXACTLY where I had told the service writer they were... ugh I went back in and they were going to credit me the purchase... BUT NO ONE knew how to credit my account- it took 5 people to figure this out.... I'm frustrated and sadly will be taking my service elsewhere. read more

Where do I begin....... DAY 1) WEDNESDAY, JUNE 27TH, DROP OFF: I called weeks in advance for my cars routine maintenance. I arrived on Wednesday, June 27th at 9:50 AM, for my 10am booked time. I signed in with Mike to pick up my courtesy vehicle per extra warranty when I purchased my AUDI TT . While checking-in Mike informs me that it will be ready the next day. I was surprised because I was not told this was going to be a 24 hour visit when I called to book the appointment, but I came to terms with this and did not get my blood pressure up. I live 25 miles away from this dealership. Everyone knows that this can mean 25 miles of cake walk or 25 miles of nightmare BUT, 100 miles driven just to get my car serviced, not so thrilled. This dealerships reviews looked good on the surface and that is why I chose Willow Grove Audi. DAY 2) THURSDAY- First pick-up date given: A call from Mike letting me know my car would be ready until Friday and they were "very overwhelmed in the department with a back log of cars". We had company coming into town and I was unable to work with the 29th due to traveling to the Philadelphia airport in the morning and then late afternoon. Mike and I agreed Monday July 2nd would work. He made it very clear it would be ready and waiting for me Monday and thanked me for understanding their "overwhelmed" state. DAY 3) FRIDAY- June 29TH: I called to get a clear time for me to pick up my car Monday. Mike was not in, so I left a message. I had realized I needed to drive back to the airport Monday the 2nd of July and wanted to work my pick up in while I was on that side of the highway near Willow Grove Audi. It would be a shorter distance and work well. I called early that Friday and DID NOT GET ANY RESPONSE BACK! DAY 4) SATURDAY: NOTHING FROM WILLOW GROVE AUDI DAY 5) SUNDAY: DEALERSHIP CLOSED, SO NOTHING FROM WILLOW GROVE AUDI. DAY 6) MONDAY, Second pick up date: I travelled to the airport and back home, due to not hearing anything from Mike. I called Willow Grove Audi to see what time I could get my car. Mike was not in so I talked with Cory. HE INFORMED ME MY CAR WAS STILL IN THE PARKING LOT WAITING TO BE WORKED ON. This was 12:45pm JULY 2nd and my car had not been touched in 6 days. I was not pleased and asked to speak to the Manager at Willow Grove Audi. Cory offered me his Assistant Manager of the Service Department. I made it clear that would not cut it and the Manager of Willow Grove Audi was who I expected to talk to. I talked with a gentleman by the name of "Ray" that portrayed himself to be just that. I told him all of the above written. He mentioned they were building a new Audi Dealership in Fort Washington and moving there. They are extremely overwhelmed and can not handle what they have well. I didn't need to know all this. Raymond offered me a FULL DETAIL COUPON WITH NO EXPIRATION DATE in compensation for the horrible service. He would email it to me and my car would be ready for pick-up Tuesday. I was so frustrated, but NEVER once did I treat these people disrespectfully. Day 7) TUESDAY, JULY 3RD Third pick up date: Noon came and went, then the calI came early afternoon and I was notified my car was ready for pickup so I left right away. I arrived at 2:30pm and Mike apologized for not getting back to me the past Friday, 5 days ago. He confirmed that Ray, whom I was led to believe was the Manager of Willow Grove Audi, was emailing me my detailing coupon. I paid what I owed and left without much being said 7 FULL DAYS AFTER I LEFT MY CAR THERE FOR A STANDARD SERVICE. I checked my email when I arrived home, but no coupon or email from Raymond. DAY 8) WEDNESDAY, JULY 4TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI. DAY 9) THURSDAY, JULY 5TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI. DAY 10) FRIDAY, JULY 6TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI. DAY 11) SATURDAY, JULY 7TH: My husband and I wrote and email to the true Manager of Willow Grove Audi, Ben Mears and included Mike from the Service Department making sure the Management at Willow Grove Audi understood what their clients were going through. DAY 12) SUNDAY JULY 8TH: DEALERSHIP CLOSED, SO NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI. DAY 13) MONDAY JULY 9TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI. DAY 14) TUESDAY JULY 10TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI. DAY 15) WEDNESDAY JULY 11TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI. DAY 16) TODAY, I WRITE THIS REVIEW SO AUDI OWNERS CAN BE MORE INFORMED OF HOW WILLOW GROVE AUDI IS TRULY RUN AND HOW YOU COULD BE TREATED. read more

I have mixed feelings about this dealership. First off, I bought an Audi from this dealership; however, my experience at the dealership was sub-par. I worked with two different salespersons, Chris Didio and Justin Alten. Chris was about as useful as a bump on a pickle. He said virtually nothing from the time we walked in, during the test drive, and afterwards. I don't think he said more than 5 words in a minute until we said we would like to buy the car; and those 5 words was when he told us he started to sell cars at Willow Grove because he could make ridiculous money. Furthermore, he was unfamiliar with the car's history and provided cursory answers to all of our questions. Although this is mere conjecture, he may have been hungover (it was a Saturday), or he treated us in such a dismissive fashion because of my age (27) and may have thought I was coming by for a joy ride. Multiple times throughout the hr or so my wife and I were looking at the car we mentioned to each other what the hell this guy's deal was. Justin, on the other hand, was excellent. He was patient, thoroughly answered all of our questions, walked us through the process, and didn't seem disgruntled when I asked the same question multiple times. You can tell Justin is there because he genuinely loves the industry. My only regret at the end of the day with Willow Grove Audi is that Chris Didio received some of the commission from us buying a car. read more

After inquiring about a used car. They suggested I pay for an independent inspection. I found out the car had rust on the frame and no working AC. Why wouldn't they disclose that and save me the $295 inspection? I don't find that to be reputable. - long distance buyer read more

Got a great deal for my car from Audi in Willow Grove. Found the Lexus online, got there and worked with Alex through the entire transaction. Was very helpful. Got straight to the point. Told him what I came looking for. He said be right back and pulled it right to the front. Didn't have to make small talk. Test drove it and loved it. He was very patient throughout all the hiccups on my end. Then I get to the finance manager Helen, she was very happy and out going at first, then after declining the extended warranties and all that Jazz, seemed like she just wanted to get me out of there. End result, I got a new car that I needed. But I did find a small crack in the windshield after leaving the dealership. Wish that was seen before I purchased it. read more