20+ years ago, our 4 year old Golden Retriever was diagnosed with diabetes. It was quite a shock…read more I was fortunate to have been a client of Dr Tom's at Animal Clinic of Chardon at the time. He is a good listener and an excellent educator, which can be very empowering for the pet owner. Thanks to Dr Tom's stellar guidance and my OCD, our diabetic dog lived another nine active and happy years as a diabetic before passing at age 13 from cancer and not diabetes. In the 10 years since, we've adopted 5 more diabetic canine surrenders, and I got AAHA certified as a pet diabetes educator. All of that has given me the opportunity to work with vet practices in MD, PA, IN, IL and KY. All of these practices were good, but not at the level of the team at ACOC.

Update: Our dogs annual check ups were starting this week (we staggered them) and I was honestly…read moreterrified of getting emotional after the last time was losing our Bucky (April 2019) - and with Covid just all of it - and man did CAC once again blow me away. Their amazing COVID protocol has me wishing they ran every business in Ohio - the high level of care doesn't drop either. I will always be a client mama. We sadly lost one of our fur babies a week ago and the continuation of his fabulous care and the compassion towards our entire family during his passing and after is something of a level I have never experienced; these folks are amazing. All of my fur babies will be seen here and in my opinion there is no other vet that could touch paws with them. We picked our beloved Bucky up tonight and the thoughtful package design for cremation services between The Animal Clinic and Western Farms is something so comforting and beautiful to me. Thank you again for ensuring Bucky passed with the same respect he lived with.

Highly recommend Dr Frasier and the in home service he provides. He made an awful situation less…read morepainful for our kitty and us. Was very professional and respectful of our needs and emotions.

We all knew it was time for our 15 year old baby girl to cross the Rainbow Bridge, including her,…read morebut she needed help crossing the bridge. She always hated the vet, and I shuddered at the thought of going to the vet's impersonal office - I had visions of metal tables, all business, and a horrid pit in my stomach for the rest of my life. Our family decided that in home compassionate euthanasia was how we wanted to handle things. Unfortunately, it took several calls over about a 7 hour span to our vet to try to get a recommendation, as I did NOT want to go pot luck on something like this. The place they suggested was lovely, but couldn't come until the following evening. During that time, our beautiful fur baby deteriorated significantly. I couldn't bear the thought of her suffering. My sister made some calls to get recommendations, and Dr. Fraser from In-Home Pet Loss came recommended from three independent sources. He was able to get to us within a few hours. He explained every single thing that he did. He was gentle. He was caring. He was completely respectful of all of us. We kept her in her bed, which truly was her happy place, and we were able to hold her, stroke her, and talk to her the entire time. It was as dignified and peaceful as possible. While we all knew it was time, none of us wanted to say goodbye, but Dr. Fraser helped guide us through the process. He provided us paw prints for our memories, and when everything was over, he carried her out in her bed, (which he then returned to us) which was much more comforting than I could have expected. Thank you, Dr. Fraser, for helping us through truly one of the most heartbreaking things we have been through.

I went to VIP pet care's Chardon location today because I believe my animal needed an antibiotic…read more I waited in line for an hour to find they only offer vaccines. While I was in line there were two out of control dogs barking non stop for an hour straight. Meanwhile the clinic assistant checking people in did absolutely nothing to minimize the disruption and anxiety that those dogs were giving my cat. The clinic didn't ask those people to wait outside or seem to care how those unruly dogs belonging to other customers affected my cat. My cat has a lot of anxiety just normally and then to have to wait in line for an hour to find out they only do vaccines because there services vary by location and some locations like my normal location in Mentor, OH which that VIP pet care has the services my cat needed so I assumed this location did too. They also did not have any signs or anything posted to show they only did vaccines. This visit caused irreparable emotional harm to my cat and his anxiety because to the fact the clinic assistant failed to even attempt to diffuse the situation with the unruly dogs that were there. I can tell you that I WILL NEVER VISIT THIS LOCATION AGAIN DUE TO THE SUBSTANDARD PRACTICES AT THIS LOCATION. I also filed a formal complaint with VIP Pet Cares customer service team as the useless clinic assistant could not even help me with filing a complaint. Any time I have visited another VIP Pet Care location the clinic assistant would not just check in the person next in line but go down the line check in others that were waiting while the clinic assistant had downtime, but instead this clinic assistant just twiddled their thumbs and stood around. The clinic assistant proactively checking in not just the next person in line could have prevented this issue as well and it would've allowed me to find out the did offer antibiotics for cats at this location. This location does not deserve on star. The other thing that was noted that the supervisor told me that if her cat need minor medical care she wouldn't take it to VIP Pet Care, but keep in mind several of VIP Pet Cares locations offer treatment for minor medical care just not this one. However, it says a lot that a customer service supervisor for VIP Pet Care would not even trust them to handle minor medical care if she were in my situation. I wouldn't have been as upset if they just wasted my time, but my cat was so traumatized by those dogs he has been shaking and hiding under the bed for the last 2 hours. This level of substandard service and just overall lack of caring or compassion really says a lot about VIP Pet Care more like Worst Pet Care in town. I also spoke with the manager at Tractor Supply as well which this issue was ultimately the fault of VIP Pet Care. The manager informed me that Tractor Supply employees at that location where the VIP Pet Care is situated inside of they've had multiple employees get bitten because of unruly animals and the staff not holding the owner of the animals accountable or asking animals that are out of control to remain outside until they can be seen.

We did the mobile clinic at tractor supply at tractor supply and the vet did not even talk to us…read more Her assistant came out and told us that our cat needed flea medicine. The vet assistant acted like the vet was a celebrity and had no time for us. When we finally did see the vet, she did not acknowledge us nor talk to us.

We love Dr Schwartz and always request him, although we've also had good experiences with Dr Wade…read moreand Dr Neate. There is one Dr we prefer not to go to. Most of the staff including techs, veterinary assistants, and receptionists are good. The place is clean and we are happy with their services. The only bad things are: There is no over-night monitoring so sometimes you have to take your pet to the emergency clinic (a clinic which I do not particularly care for). The prices are high...I don't mind paying a bit more for peace of mind, but they can almost never give a good quote and of course payment is due at the time of service so make sure you have extra $ saved. Granted, we have 3 dogs, so vaccines, physicals, routine blood work, heart worm and flea preventative, all adds up, but I swear I have never had less than a $500 bill.

This vet hospital is terrible I sat in a freezing exam room…read morewith my parrot for over 2 hours!! I brought her in for a wing and nail clip, was told by the avian, so called, vet they would have to take her in back for an exam and I could not be present. I told her she did not need an exam! I've owned her for 26 years! She's never been sick ! They are a money grabbing unprofessional hospital.

Coming from a commercial dog grooming facility, I can see the difference in how they address my…read morebaby. Love their fear-free practice.

Absolutely the best veterinarian we have ever had! Dr. Rutman is so amazing. He truly cares about…read morethe quality of life of all animals. He has helped my 14 year old lab/Rottweiler live her best life. When my daughter's dog was extremely ill he treated her dog right away despite her not even being a patient. I am so grateful that we have Dr. Rutman. He is the best!!

We have been looking for a good vet for our 3 labs. We were involved in the corporate vet syndrome…read moreand felt there was no alternative. Found myself second guessing the vet. Family Paws..... Dr Kwon and staff were incredible. Caring, attentive and found things that were supposedly already taken care of. An excellent private practice DVM. Prices reasonable, they answer the phone and call you back! Very Highly recommend! I would give them 10 stars if I could! Finally feel comfortable with my vet again.

Family Paws Animal Hospital is a wonderful veterinarian clinic! I was extremely anxious to get…read moreChloe neutered after a very scary experience with a spay done by SPCA in New York. Dr. Kwon did an amazing job of reassuring me and she was back in my arms only two hours after I dropped her off. The ladies at reception are also very kind and friendly, providing wonderful customer service. Chloe's stitches look great and the cone they provided me with fit perfectly. Prices are reasonable, scheduling appointments is easy, appointments are quick and the facilities look clean. I would highly recommend!