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    Charles Co Humane Society

    5.0 (2 reviews)

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    5 years ago

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    Feline Felons Cat Cafe

    Feline Felons Cat Cafe

    (3 reviews)

    This is the best cat cafe I've ever been to. It's super clean, the cats are OBVIOUSLY well cared…read morefor and it is a great place to relax and get some cuddles. I was really impressed at how clean it looked and smelled despite so many cats. The litter was well managed and there wad barely any smell, unless one of the kittens just went potty... but they have a great filtration system that tackles odors quickly. I love how the staff has a read on the personality of each cat and respects that individual cat's personality and need for space. They also have a book detailing the name, and personality traits, for each cat. Many of the kitties are super sweet and cuddly, and they take their nap time VERY seriously. It's easy to see that they are well taken care of. There are 3 rooms in the facility: 1 for adult cats, 1 for kittens, and 1 for the cats who are more shy and scared. There are no food and drinks available for humans (which I personally think is a god thing. I mean... have you ever tried to enjoy food around a cat?), but there are lots of treats available for the kitties, as well as plenty of cat supplies and beautiful merch for sale. The staff are super nice and it's obvious how much they love the little feline felons. This was such a wonderful way to spend an afternoon, and I can't wait to come back.

    I had an amazing time here with the super friendly staff members and cats. The staff were greeting…read moreguests warmly and creating a comfortable experience when you walk in. The price was honestly very good for the amount of hours you get to spend there, if it's with the adult cats, kittens, or both. They have lots of friendly and adoptable cats to interact with. The cats were so adorable and happy to play with you, curled up on your lap as well. Amazing place, will definitely come back again soon!!

    PetSmart

    PetSmart

    (63 reviews)

    Cut my dogs ear so bad she needed surgery , and the groomer was told , do not cut any of her hair…read moreon her face , so why were they even buy her ear

    Every time we visit this location it's always an issue either it's personnel changes , it's…read morescheduling conflicts, it's rude and disrespectful employees, it's not enough employees on staff to accommodate, the few good employees that are there don't stay long . The young man Rikki and the young lady Asia seemed very dedicated to their job and provided professional service, they other employees in the grooming department are just terrible and have no customer service experience or manners. We have witnessed the decline of this location in the past 9 years of using their services from banfield pet care to the grooming dept. All 5 of our dogs have been guess there since they were puppies. Our most recent dogs are 2 and 3 yo Cane Corso have been on monthly visits for grooming and have never had issues but for the past couple months every time we bring them in they seem to get treated as is they are problematic, last night we took them in for nail trim 1 employee had her personal pet with her and was about to leave as I stepped inside to request services my wife stayed outside with the dogs I heard the employees say " she has 2 big ass dogs with her , I'm not staying or helping her" the employee that was grooming a dog said " Watch this " and once my wife step in that employee said the person that would help you will be out to speak with you have a seat on the bench then called a manager to have us told they couldn't do it . Because they thought we were rescheduling and came in a day early. When we told the manager no we just wanted walk in nail trims done she was like oh I don't think they do walk ins anymore.. but it's on your website ma'am .. so this was the last straw with us . We have a total 17 dogs in our family circle that frequent this location and last night after placing a call to each household and sharing our bad experiences with this location we all collectively agreed and decided to take our business elsewhere. We found a groomer that will come to our homes by appointment and treat and care for our fur babies without prejudice. So if anyone else is having any problems with their pets being groomed at pet smart in Waldorf there are other services available to you in the area some will come to you others are located near by .. good luck to you all

    Tractor Supply

    Tractor Supply

    (19 reviews)

    $$

    This store literally has been the best thing I've had since moving in this area. I came during…read moreCovid and once the restrictions were lifted I had one bad experience after another. I got 2 dogs from the Arlington Va rescue center and they had a father and daughter Yorkiepoo mixed that I fell in love at first sight. This is where Tractor Supply comes into play! I knew the father dog had issues with collapsing trachea but as time went on it only got worse. The Veterinarian, hospitals and pet store only wanted money, they did not really care. I went to the tractor store, not for them but just to see what they sold, and that was truly truly the best decision ever. One of there employees helped me and I can't thank him enough. After the father pass I went back in the store, and told him he cried with me, because now I need help with the daughter; she is having such a hard time dealing with it and so am I!

    Manager Nate denied my services at 6:55pm when the store closes at 7pm. I came in to get my propane…read moretank refilled for a last minute event. Manager Nate was the first person I came in contact with asking about the propane tank. He said sorry we close in 3 minutes. To my understanding as long as you are in the store before closing you should be provided a service. I think corporate needs to look into this matter because Manager Nate is on the clock until closing and denied the establishment a paying customer. Several customers were still shopping in store upon closing if I was denied to fill up propane. Manager Nate should have denied everyone else service inside the store that were still shopping. I love tractor supply and I always come to this store. But moving forward I will take my money elsewhere and I'll recommend other customers to do the same. That was horrible customer service and Mr. Nate should not be a manager if he could not provide a service so small. I can only imagine the decision he will make with a big matter that would look bad on this establishment. I will also be contacting the Better Business Bureau for bad service.

    Charles Co Humane Society - animalshelters - Updated September 2026

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