Mike at Copley came to inspect my garage roof leaking from solar panel installation. Solar company has originally denied responsibility. Mike then wrote a full report for me, with pictures, to submit. Solar company rep came out, Mike even took the time to come and meet him at the same time. Solar company admitted fault and will now repair my roof at no charge to me. Mike didn't even get the job, which I'm a little saddened by, because the solar company is going to do it, but his professionalism and going above and beyond saved me about $8k and at a time when I'm trying to sell my house. Thank you Mike. I am moving out of state but I have several friends in this area and I will only and always recommend your company. read more

They installed a roof on the new porch and although Charlie said he could match the new roof with the existing roof, they left a large obvious hump instead of a smooth transition. We also had them put gutters up in front and on our pole barn. The front gutters seemed to be installed correctly but the pole barn gutters were installed improperly and fell to the ground with the first snow storm. We asked Charlie to fix/reinstall the gutters since his employees did not properly secure it. Charlie stated he would fix it so as installed properly. Then we received a contract to pay for wood to install the gutters and were told he would not fix it unless we signed the blank estimate. There wasn't an amount on it, so we told him we wanted to know the extra charge (we didn't feel we should have been charged anything, but would be willing to pay for extra material if that's what we needed). Charlie then stated he needed to charge for more labor costs and materials, and said he has to "take care of his boys" and said he would charge us to reinstall it properly (as if it was a new project). He refused to fix the issue his employees caused and now we're out the money we originally paid to have gutters put up and have to pay someone else to do the job correctly. We do not recommend them and wish we'd read the Yelp reviews when the contractor (who built the porch) recommended Charlie Copely. read more

Charles Copley Roofing - Roofing Near Me - Crystal Lake, Illinois

Our experience with Copley Roofing was incredible. We're first-time homeowners of a two-bedroom, attached-garage ranch. Like many homeowners, we have thousands of home improvements to complete, but little money to complete them with. Over the course of a year we saved every penny we could and decided 2013 would be the year we tear-off and re-shingle our roof....ourselves. Like any good, hopeful DIY'er, we scoured the internet for supply information, warranties, instructional videos, and pricing. We even had a large-name retail company come into our home and provide a free estimate....with about $5k worth of "important" ventilation add-ons, of course. The quote reinforced our determination to complete the roof with our own two hands. Now we just needed a good supplier. Throughout the years we've heard about Copley's exceptional service and honest work. We decided to give them a call. From our very first interaction, I knew we made the right choice. Copley Roofing went completely out of their way to ensure we had the supplies we needed. Within minutes of calling, they politely (and accurately) sensed I had no idea what I was talking about and sent Chris over to measure the roof and check the flashing. I was not the easiest client; my knowledge base was minimal, I made a shingle color change halfway through the ordering process, and I needed to pay with two separate cards only days before supplies were to be delivered. They were patient, kind, and most importantly, honest. On demo day our supplies were delivered by the owner himself. He provided us with invaluable advice, helped guide me through the supplies and explained where everything went. We were slow-going and the weather was turning bad; Mr. Copley worked around our pace to ensure we had the most possible time to get the roof water tight. He acted on genuine concern for my family's welfare and worked late into Saturday afternoon... you do not get this kind of incredible, individualized attention when shopping at big box stores! I highly recommend working with this knowledgeable, family-owned-and-operated business for any of your roofing or home improvement needs. They are a godsend to the community and our family. read more

I need a new roof. I called Copely several weeks ago to get an estimate. I called several more times the next 2 weeks and was told they were very busy (in January) and that their estimates are, of course, weather dependent. I finally got a message late last Friday from one of their estimators saying he would be glad to give me an estimate. I called back immediately and was told he was now on vacation for a week. I now no longer want an estimate from Copley and I will never use their services. read more

Copley Roofing installed a new roof and gutter system on my home. It was a pleasure doing business with them from start to finish. I am 100% pleased with the customer service and the installers. My roof and gutter system are perfect and I simply do not have any complaints. I highly recommend this company. Thank you for a great job....well done. read more

Megan's response doesn't address the issue of blocking my driveway without permission, nor the damage that that same truck did when their employees backed onto the front yard up close to the house when they did the roof tear off. They damaged my property which I've reported now three times, and they not only don't care, they won't even acknowledge that they owe me both time and money. I will let my landlord know about the damage now and ask him to cover the cost since this company can't seem to be bothered. I will let everyone I know how bad your customer service is, and that you can't be trusted to not damage the property you're working on! read more

Copley Roofing - think twice before you hire them for any residential work. I needed the roof, the door awning and 9 aluminum window wraps replaced. What should have taken just a few days due to the size of my house took OVER 5 1/2 months!!!! They did okay with the roof, but it took them at LEAST 25 trips to my house to re-do, fix & re-do countless times the awning and the window wraps! The village building inspector had to come out 3 times before he could approve their crummy, careless work. The window wraps looked like a small child created them, and each of the windows had gobs of caulk streaked across the siding, the window panes and on the frame of the windows, but not in the cracks where it should have been. Copley blamed it on their sub-contractor. Both my insurance and mortgage company refused to pay for the job until it was done according to code, so after almost 6 months of their continuous screw-ups, I called the owner (Mr. Copley) out to review the photos of his employee's work. He was visibly upset to see the pictorial timeline of the horrible job, and he told me he would personally see to it that the job was completed professionally and that he would do everything possible to complete the job to my satisfaction. He also agreed that I would not pay them the final payment until the job was completed to my satisfaction. Mr. Copley told me that the total cost of my job was miniscule (about $5.300) compared to the major commercial jobs that they worked on, and he wasn't worried about the remaining balance due. (approx $1,500) When the Copley "professionals" finally re-did the aluminum window wraps according to the building code, they left huge streaks of caulk on at least 2 sides of my house which they in turn used a strong solvent to remove. The solvent left large dark stains on 2 sides of my house, and for a few weeks, insisted that there were no such stains and that they wanted me to pay in full or they would place a lien on my house! Mr. Copley eventually told me that they would remove them. After 5 or 6 trips to my house to remove the stains, whatever Copley Roofing used to attempt to remove the stains has now discolored the siding around the stains, (they original stains are still there) leaving my house looking even worse! Mr. Copley agreed that I would pay them the final balance only after Copley Roofing repaired the damage they caused and their job met with my satisfaction. NOTE: I am in no way satisfied with the work that Copley did, leaving stains & discolorations on my siding, in fact, I cant trust the quality of anything they did. I told Mr. Copley that I am now looking for a professional cleaning company to remove the stains and will deduct those charges from my balance owed. To add insult to injury, his office staff has advised me that they are charges me late charges and will place a lien against my house if they aren't paid immediately even though they damaged my house! I warn you, don't let them near your house - you might regret it. read more

Highly recommend. Honest company, which is very hard to find in a roofer. My husband and I have dealt with many companies saying our roof needed to be replaced and feeding in to the insurance scams. Copley Roofing was honest and were able to tell us exactly what to do to fix the existing roof. What other roofers wanted to charge $13K, Copley was able to fix for less than $500. read more

I called Copley to have them come look at our roof for hail damage and possibly to put on a new roof. We are selling and the inspector for the buyer said there was hail damage. I just wanted to verify that with a professional contractor and decide if we needed to put a new roof on, or not. The website says they offer free estimates, but the woman on the phone said that it was going to cost me $250 for them to come and look at a small area of possible hail damage on my ranch home. I would never use this company! They have false advertising on their website and I think it is crazy to pay someone to come give me an estimate. There are plenty of other contractors out there that I would much rather give my business to. For the record, I have never done a yelp review before, but I was so outraged by this company, I had to let others know. read more

Charles Copley met me at my daughters house in Harvard to repair roof leaks. He fixed the ones that he could find and told me to check the attic next time it rains. Sure enough there was one more leak when it rained. Charles drove up to Harvard and fixed the extra leak for nothing. He not only is a great guy he does excellent work. I will recommend them for anyone that needs roofing in the future. Very honest and quality work. Hard to beat that. read more

A task of mounting anxiety became one of pleasure while working with Charlie Copley and his crew! They went above and beyond my expectations in their attention to detail, satisfying my every wish while cleaning up afterward as if they were never there! I found them to be competitively priced and easy and accommodating with which to work. My wife and I couldn't be happier with the result! read more

We had some heavy winds blow thru the neighborhood (Rural Woodstock, IL 3/08/17) and we lost several shingles on a 10-year-old roof. There was not enough damage to get our insurance company involved but do not like storm chasing roofing companies so gave a few neighbors a call to see if they had a recommendation for a roofer or roofing company. Both neighbors I contacted gave me the same name: "Charles Copley Roofing, Inc". I called and explained the damage and also gave them the roof pitch (10/12) which is fairly steep. The receptionist I spoke with was very knowledgeable and asked several questions to help the guys show up with the correct equipment. Being that I called early (winds had not subsided - still 50 mph+ at the time) and most home owners with damage had not returned home from work - we were early on the call list. The guys showed up at 10:30AM and were done by noon. At the time of the call - we had lost 6 shingles - by time the winds died down - the guys replaced 15. The men were well trained/experienced and after accessing the damage - went right to work. One of the men "Matt" must have been the foremen or master craftsmen - he directed and did the actual roof work - the other man "Andrew" did all the running and both did the clean-up. Great team - excellent job and also cleaned the debris from our gutters. I highly recommend "Charles Copley Roofing, Inc" and thank our neighbors for giving me their company name. read more

I hired them to make repairs to a 12 year old commercial flat roof on a building in Lake in the Hills. I paid them promptly on 6-16-16, the next time it rained, the leak was still happening. So I gave them the benefit of the doubt and hired them to come out again. I paid them again on 6-30-16 to repair the same roof. On 9-14-16 I called them back again for another leak in the same roof. And again the roof still leaked. When I called back to speak with them about the roof still leaking a fourth time after I had already paid them $1,325 I had trouble getting a returned phone call. When I did eventually speak to Mike Lesko, I was told that it would cost over $1,000 for them to come back. He stated that on their proposal it clearly states there is no guarantee that the roof repair will work. I guess they really mean it. NO GUARANTEE, that they know what they are doing or will do the job properly. The roof leaked each time after they had supposedly fixed it. I should have signed the agreement writing there was no guarantee I would pay them the money. They took me for a fool, don't make the same mistake I did. read more