Once upon a time.....the service was good at the Gandy Branch. When a banker is available (Gambino)…read moreyou will receive excellent service. There is one remaining familiar face (Mary) always pleasant and helpful. This past week I encountered a Manager on site, perhaps a floater, who simply lacked the willingness to help. One needs an appointment for most everything at this branch these days even when the lobby is empty and three staff can be seen behind the counter. Company policy I suspect may be the culprit.....Let's leave it there for now. AI to the rescue!

Huge waste of time! They make you feel like everything…read moregoing fine, until they waste your waiting there for 40 min for nothing. Came to make a simple withdrawal in the drive-thru, was told sorry for the wait/inconvenience as other people were getting handled. Was then told to confirm my address, then told to step inside to punch my pin information, then waited 15 min for them to verify with another branch, then was sorry for the delay just sign here and then told I'm sorry we can't help you. Long story short I went to a different bank shortly after and was given everything I needed. If you are looking for a bank that holds money that's not there's, embarrasses you, and shares your account balance in public this the place for you FYI: ask yourself what banks closes at 4PM on a Monday?

Now that the Ridgemoor branch with drive thru in Palm Harbor has closed the closest bank is at…read moreBoot Ranch. I was told their drive thru previously closed because not enough customers used it. Now with the extra customers from Ridgemoor it would be convenient especially for us older folks if the drive thru reopened. It would be less taxing not getting out of the car to enter and waiting in line. Please consider this. The % of older people with physical issues is very high in Florida. I for one am 90! Thanks for listening, Barb B, a Wells customer since 1977!

The employees are great: but they do not have drive through service and do not state it from the…read moreoutside. Always understaffed. Switching banks.

Great Bardmoor Branch. This is a storefront location in a shopping plaza with Publix, Panera, Bella…read moreItalia (yum), Verizon and more. Everyone is kind and if there is a line, it moves efficiently. This location does not have drive through atm or banking services. There is an ATM accessible 24/7. Grow FCU has working telephones (Pinellas County 727.791.4206) to confirm hours, locations and member services. I've been a member since the 80s (Grow was formerly known as MacDill FCU).

Apparently they don't update store hours on their search engine pages, because when I looked up…read morehours this morning this store still says they're open Saturday closing at 12pm. I foolishly drove down there thinking it was open only to have wasted my time, which i really hate doing. Probably a simple fix, maybe a not my job sort of thing happened, either way i wont do business with companies who waste my time when there so many banks that accurately report their hours.

I've been a loyal MIDFLORIDA customer for nearly 20 years, and unfortunately I've experienced the…read moresame recurring problem year after year and over and over again. At few times per year, I get locked out of my online banking account and have to contact technical support to regain access. Today it happened again. By now, I'm very familiar with the process, so I called the published technical support number listed in the app. However, when I called 1-866-913-3733, the automated bot informed me that the call could not be completed. I then had to search for an alternate number and I called 1-863-688-3733. I should also mention that I have many years of experience working in software myself, so I'm very familiar with troubleshooting procedures and understand that issues can arise. What I don't understand is why this same problem continues to happen so frequently. And no I didn't forget my password as I log into the app many times per week. During my second call, my frustration got the better of me and I muttered an inappropriate curse word. I immediately apologized to the representative, as it was not directed at her personally. The representative then requested my member number. I had my checking and savings account numbers readily available, but I don't recall ever being given a customer/member number to provide during previous support calls? Given the circumstances, it left me wondering whether the interaction had changed because of my earlier remark, though I sincerely hope that wasn't the case. Unfortunately, the representative was unable to resolve my login issue. I requested to speak with a supervisor, but it became apparent that one was not going to be brought into the call, so I eventually ended the conversation. In all my years dealing with MIDFLORIDA's technical support department, I've never had an experience this disappointing. After nearly two decades as a customer and repeated issues with online banking access, I'm seriously considering moving my accounts to another financial institution. This entire experience has been extremely frustrating and discouraging. At the moment, my login info has not been reset. Maybe get AI to replace the rep? I'm certain, I'd be online right now.

I am really disappointed whenever someone who works in any service industry doesn't provide basic…read moregood customer service and respect. When someone hands you an ID, a card or money, you shouldn't just throw it on the counter. You should hand it back to the customer. A smile would be nice. But even without a smile, words like, "please" and "thank you" are appropriate. Why would any institution hire someone who exhibits such negative, unprofessional behavior.

If I could be totally honest I would give those company 0 stars. For starters I am a first time…read morehomebuyer which didn't know anything about buying a home and figured that after an extended research thought this would be the company for me. However they not only had terrible communication on top of that they waited until my closing DAY to notify that they would not give me a loan for reasons unknown

Best bank around. Had them both in Georgia and now Florida. Customer service goes above and beyond.read more

Never have an issue with the branch on Ridge Rd, in Pasco County . The tellers are always helpful…read moreand friendly and the manager Carrie couldn't be nicer. My only issue with the credit union as a whole is getting the branch on the phone.

I went into this establishment and was not even greeted just gave me a look of "what do you want"…read moreHow dare you walk in here. I was told I am eligible to open an account but got the feeling I was not wanted. Very rude, no customer service, no welcoming smile. Will never return.

DO NOT DO BUSINESS WITH BAD PEOPLE WITH NO COMMON SENSE!…read more Would you do business with a company that wouldn't let you take 7" from the tip of a tree branch on their grounds? (I do Bonsai). To me, it is a clear indication that at least the manager of the Weasley Chapel branch is a bad person. And worse: HAS NO COMMON SENSE, I'll explain... I don't do business with bad people and some of them are quick to show their real selves, like in this case. I cannot think of a single reason for that denial, but the twisted pleasure of the denial itself. The manager feeling very important in his cubicle did not even bother to raise his head or ask any questions, or at least to give me any excuse as a simple matter of courtesy. Maybe he doesn't like a well-dressed smiling, white, 70-year-old man walking into "his" lobby for other reasons than bringing money? God knows! I had 6 huge Flamboyant trees in front of my house that I planted myself in Largo, it would never cross my mind to deny anybody a cutting of those trees, and God knows I missed them. Would you trust someone with that attitude for advice, with no common sense, and prone to random acts of wickedness? Individuals like him don't do anything for anybody unless they can take a good chunk in exchange for it. That simple act speaks loudly of him as a person and the company he works for. If I were the CEO of Grow Financial I would fire that manager immediately: first for being a bad person and second: those 7" already cost the company one prospective client, me, and God knows how many others. They can just multiply their ACT -average client transaction- for just 2 lost clients and they will find out the cost of that 7" tree branch... the most expensive 7" ever! and another one-star review the company doesn't need. Don't put your money in the hands of bad people with NO COMMON SENSE!

When I call into Grow the customer service sucks! They never can help with anything! They pass you…read moreall around dont care and its so frustrating! If I go inside the bank I always get great service and helped and that is the only reason why I give the rating I did! Grow I suggest please train these people that answer phones!