HORRIBLE CUSTOMER SERVICE
I wish I had read some of the reviews on yelp before using this business. I went with the Google reviews, which were very good, and they are obviously gaming the system.
The previous 1 star review about the wedding dress is much more in line with the experience that I have had as well. A nonresponsive owner who ignores phone calls and text messages and has had a very expensive wedding dress for nearly seven months after it was supposed to be available for pick up.
Below is the review I left three weeks ago on Google. Within minutes, I had a very nice response promising someone would get back to me. Nada.
I truly wish I could leave a five star review like others. Unfortunately, I have not had that same experience.
I dropped off a wedding dress for preservation nine months ago and was promised it by the end of January. We do not live in Charleston and were only there until the beginning of February. When I went to pick up the dress, it was not ready and I was told that Brian would call me. When I spoke to him, he assured me that since it was late, he would ship it to me. When I didn't hear anything or receive the dress, I continued to call and text. We are now six months later and I cannot get anyone to return my phone call or respond or a text.
At this stage, I would truly appreciate somebody responding to any of the many text messages or phone calls I have left. read more