Charlevoix Taxi and Airport Shuttle is wonderful. We had lots of changes, logistics and timing…read moreissues, which may have been an issue for most services. However, Jack (owner and driver) remained very patient and sensed what we needed immediately. What I liked most is that Jack "read the room" (or the limo). We were all stressed and tired, trying to get someone who is very ill and disabled to the airport. Jack didn't try to make conversation or light of the situation. He helped us get our bags to the checkout counter, helped transfer our ill passenger to a wheelchair and willing to do anything else for us. I highly recommend Charlevoix Taxi and Airport Shuttle. Reasonable rates, on time and extremely professional. Do not get this confused with Charlevoix Cab. I called information and got Charlevoix Cab instead.

--Despite the paucity of taxi services in this area, I strongly recommend NOT to use this business…read more --On 8-8-13 called about 10:30 am to make a 5:00 pm timecall for 8-9-13 run to Traverse City Airport (TVC). Dispatcher, Tony, transferred me to a female (?Missy) to provide the exact address and explicit directions. I was told that the cost was a flat rate $80 (includes luggage and 2 people). --On 8-9-13 I called again in the morning and spoke with the dispatcher, Tony, to request that the time be moved up to 4:00 pm [due to flight time changes]. I again provided the address and directions. Now I was told that because I live outside the Charlevoix City limits, the fare was going to be $100. I asked why I had been informed during the first call that the fare was $80 - the female had my exact address including which was in a different town - so she had to have known it was not within the Charlevoix City limits. --I found the dispatcher to be extremely rude; he said I was rude by wanting to change the time of the run to TVC. He wanted to know what time my flight was and I said it was irrelevant. He was nasty. --As payback the dispatcher made sure that the cab was 35 minutes late. We called at 4:00 pm, 4:10 pm, and 4:20 pm - no cab. Each time dispatcher gave us totally bogus information about the location of the cab (e.g., 2.5 miles west of our location). Dispatcher threatened to not have the cab pick us up; dispatcher could not explain why we had been given the wrong fare amount. I would never believe anything this dispatcher says in the future. --The taxi driver was a real "charmer." Told us that his kids were so cute and showed us pictures and how they were sick. Some people will use any way to get a tip.

I have to share my experience with this it is been a blessing for I called to make arrangements…read morefor an eight day trip to be picked up at 4:30 in the morning and to be picked my return at 10:45 PM in the evening. He blessed me by giving up his own profit to advise me how to use the terminal parking which made a complete difference for me because nobody wants to come out that time of night and he also advised me how to use the proper one because I have early onset Alzheimer's and I probably would've been able to find my car in the long-term policy so he told me to use the short term since I'm only going to be gone for eight days. Bless your heart and may God bless you and your family for your graciousness and

I am flying into Pellston Regional Airport (PLN) and need transportation to the Highlands. I was…read morenot aware but Dan is based in Traverse City. Dan, was exceptionally helpful in coordinating a ride even though he's two hours away from Pellston. Given his excellent attitude/helpfulness, I recommend using Dan's Airport Transportation.

The owner is the rudest woman I have ever delt with. We had to push back our ride time twice…read morebecause of traffic and construction issues in getting to our hotel ( and we had 6 girls in one room to get ready in a flash once we did make it there ). They ended up charging me for all the extra time and when I called to ask what the charges were, it was services charges and agreed to waive them said that was not told to me up front when I asked about pricing. I was told to get the refund the next day. Did not receive it so I emailed and was told " you need to be patient" in a clearly rude email. When I gave it another two weeks and called, i got reemed out on the phone an told we were " nightmare" clients because we had to push back the time. I'm sorry but the attitude of this women is the reason I'm writing this review. I dont have time but I made time to put this on here. She basically went on and on about how they are so busy and dont have time for small issues like this. The driver Milan added no extra and had zero to offer. she also fell asleep in the car when we were at one of the vinyards. They got their way over priced money and we will never use them again. Dont waste your time. There are other great ride options where you dont have to deal with the shitty owners who talk to you this way!

They picked me up and it was clean and cheerful. I was very happy with the service. They helped me…read moreto get a ride to boyne mountain and back to the airport.

Unfortunately, I had a terrible experience with this company. Jeannete seemed very nice on the…read morephone when I called to schedule a ride from Traverse City to Boyne for a wedding. I called her again 3 days before the trip to re-confirm the details which she did. When we arrived at the airport for a ride, she said she didn't have me on her schedule. She offered to come get us, but she was an hour and a half away - leaving us stranded at the airport looking for another ride. A few days later, I reluctantly called her to confirm our ride back to Traverse City, which we had scheduled for between 10-11am. She seemed to not remember me from stranding me 3 days prior. She said she would come get me at 8am instead of our agreed upon time. When I told her that wouldn't work and that I would book with a different company she became upset. I told her I would probably have to book a back-up ride if I booked with her anyways since she was so unorganized and had already left us stranded once. Another guest at the wedding told me she cancelled on him too and sent him a nasty text message. No way this is a legit business that has insurance. Pay any price to use a different company!

I have never had a worse experience when it comes to customer service in my life. I would be…read moreSHOCKED if this company is a legit insured business. I called Chariot and was immediately told by the woman on the other line to text her our details as she was on the road. I sent all of our details to chariot reserving a 845 am trip from Boyne Mountain resort to Traverse city. I also asked via text if I could get a confirmation as in my past experiences that was something provided in one form or another. I did receive a text confirmation and at that point went on to enjoy celebrating a best friends wedding. After hearing a few stories from other guests about getting stranded by their car service,I reached out to chariot asking for one more confirmation about 845 am pickup...this was the night before the ride. I received one message back stating that "I already excepted a ride with another company." I immediately tried to reach out to chariot to speak on the phone instead of text and my calls or texts no longer went through Which leads me to believe I was blocked. My fiancé and I then were tasked with calling every company we can in every nearby city (with 8 hours to spare) to see if we could still catch the only flight out that day. I was lucky enough to find an amazing company who drove us down . Long story short is NEVER rely on chariot, especially if you are not from around there. Update - adding one more friendly message I received from this "professional business owner"

We had a wine tour this past weekend and we were lucky to have David as our driver!…read more He was so thoughtful and attentive. He made it such a great day for us! We look forward to booking him again! Thanks again, David!

We rented a shuttle bus to take us around to different wineries around Traverse City. Everything…read morewas super easy from booking it to the the driver helping us unload everything when we got back. Our driver was Jerry and he deserves 10 stars. I highly recommend this company.