Charley's Philly Steaks at the Burlington Mall manages to punch well above its weight for a food court operation, which already sets expectations appropriately. The food came out hot, fresh, and genuinely flavorful, with enough customization options to briefly make you forget you're ordering dinner next to a pretzel stand. Ordering took a minute--partly due to a slight language barrier and partly due to the sheer volume of humanity pressing in from all sides--but the staff was patient, courteous, and clearly doing their best under food-court conditions. Once the food arrived, it was clear the wait wasn't for nothing. The real headline here, though, is the ultimate gourmet fries. These were not "good for a mall" fries. These were why aren't more real restaurants doing this fries. Crispy, loaded, indulgent, and somehow better than what I've been served at places with tablecloths and a much stronger sense of self-importance. The downside is exactly what you'd expect: it's a mall food court. Loud, crowded, chaotic, and good luck finding a seat unless you're willing to hover awkwardly or assert dominance. Still, for what it is, Charley's delivers far more than it has any right to. I'd absolutely stop in again--preferably at a less peak, more civilized hour. read more

Charleys Cheesesteaks - PHILLY CHEESESTEAK with all the veggies - Cheesesteaks Near Me - Burlington, Massachusetts

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Went to the mall and had to drop off my iPhone for a repair headed over to the food court and the pictures look good and they were billing themselves as the best Philadelphia cheesesteak. unfortunately, I was unable to check yelp because I didn't have a phone. This was the most anemic looking and tasteless steak ever. I am calling on maura Healey to investigate them for lying calling themselves. The best cheesesteak . Absolute dog food. Go to Market Basket and get the 599 steak and cheese. read more

Nice staff but most miserable excuse for a cheesesteak. My husband ordered because of the picture on menu. It's a despicable bait and switch that leaves you hungry and depressed. My steak ummm at home make a better cheese steak. Pass on this place.... read more

Charleys Cheesesteaks - Sad excuse for a cheesesteak. - Cheesesteaks Near Me - Burlington, Massachusetts

Food was good. Not sure if she was the manager, but there was a customer ahead of us that was using a walker. She was having trouble hearing so we helped her understand what the employee was asking her. She only had Apple Pay and they weren't accepting it. The employee had the gall to ask if we would help pay for her order. I like to think my wife and I are genuinely kind so we obliged and paid for her order plus our own. Only pleased by the food, not the way the employees were asking strangers to pay for someone else's order just because we were near and helping her. read more

I went here for lunch today. I got the Philly cheese steak and the strawberry lemonade. I chose medium for the cheese steak and large for the drink. The total was 15 which in my opinion is insane. The food was good though. The strawberry lemonade had chunks of strawberry in it. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Burlington, Massachusetts

Food is decent but the customer service is pitiful here and the portions are subjective at best. read more

Charleys Cheesesteaks - Great customer service with an attitude. - Cheesesteaks Near Me - Burlington, Massachusetts

This place is a regular watered-down chain restaurant The steak and cheese are okay I got the old-fashioned it was very dry read more

Charleys Cheesesteaks - Peach lemonade - Cheesesteaks Near Me - Burlington, Massachusetts

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This isn't the Capital Grille, it's a fast food place. With that in mind, its a good one. I've been eating at this location for almost 4 years and have seen the staff turnover like pancakes every few months. I eat here probably 2 times a week since I work nearby. The things I value here are the taste of the food, the value and the friendly staff. The food tastes great, the punchcard system gives it good value, and the staff that remains is a friendly bunch. The frozen meat slab isn't high quality food, sure, but they make it taste pretty great. read more

I wouldn't leave 1 star if I didn't have to. I was in the mall trying to decide on food with my fiancé. We were walking around the food court trying to decide on a food option when we came up on the older man standing out in front of Charley's giving samples when he gave us a sample he then started saying very rude things like "I hate people who only want samples" and "this s*** really annoys me when people aren't getting food here but take samples." After that experience, I will never try Charley's or recommend anyone here while having employees like that. read more

Very surprised at the negative reviews. I have been coming here since 2005 when the Manager was Ambrose and replaced by Bobby (both have sincebeen replaced) Bobby was the best. Very high energry waving his arms saying hello, come over here. He made yoy feel like as if your money was appreciated. The food is great. Yes its frozen but delicious none the less. I seen other reviews stating their depleasure with it. Like really its mall food, not 5 star restaurant. To each his own. Prices are very reasonable and the food is great and the customer service (from Bobby) is outstanding read more

I passed by trying samples when I saw a man named Jet passing out cheesesteak samples. It happened to be the teriyaki variety and loved it. Sure, it wasn't the best in the world, but for fast food quality, it was pretty good. However, had it not been for Jet, I probably would have just walked on. Instead, his terrific customer service got me in line, and I was not disappointed. The peach lemonade was amazing, which was recommended over the strawberry by the clerk. Good call. And the time to receive my order was very reasonable. I'm quite happy for this experience and will be returning in the future. Keep up the good work. read more

Terrible was a word for it. Revolting is another. My wife ordered us a bunch of stuff from Appleseed crepes, including what they considered a Philly cheesesteak sandwich, which was actually old roast beef with melted cheese. All the time I was consuming this, feeling terrible that cow had to die for this awful thing (I am a former vegetarian still quite sympathetic), I looked at the Charley's sign next door, and it called to me, like a shining beacon of what my sandwich should have been. So, I walked up and ordered that image seducing me from the menu board, literally that is what I requested "the one on the menu board." It was to be a beautiful fusion of a cheese steak bomb with a delightfully fresh salad incorporated in its folds, and it was pictured with bacon and cheese fries and a soda, and I was so hungry I ordered those too. What I received back was not a sandwich style baguette, but a sub-style baguette. Why is this important, you ask? It is because you can't possibly stuff everything pictured in that menu board sandwich into a partially divided sub roll. You need to split it completely and then build it, artisanly, like a sandwich, not some sub you'd buy at some place with "House of" in the name. It had a couple of mushrooms, an onion here or there, and maybe a pepper or two, infused into the dryest, saltiest bit of what you might try to call beef, and covered with some sort of cheese. There was no lettuce, no tomato, no anything I had seen in the menu board sub that would help delude me into thinking this sub was anything other than the answer you give on the form marked "Reason for Angioplasty" at your doctor's. I would have settled for wilted lettuce and truck-ripened tomatoes instead of the wonderfully fresh looking greens and tomatoes featured on the menu board, but there was nothing. It made me miss the Appleseed cheesesteak sandwich and repent ordering meat that clearly paid no honor to the cows that died to make it. I was hungry, so I did eat it, but I couldn't bear to eat the fries. They were drenched in what looked like a convenience mart's finest this-will-pass-for cheese sauce and topped with a deluge of tiny, microscopic, uncooked bacon bits. Mmmm.... uncooked fat dander. I decided to save that for my dogs, but, then, I decided that wasn't fit for my dogs either. I just threw it away. The fountain-drink Sprite was satisfactory. read more

Friendly staff, nice clean atmosphere inside the Burlington Mall food court. The chicken cheese steak sandwich is delicious perfectly accented with a side of fries and drink. read more

I had a very good experience at this location. The subs were hot and fresh, the crew was friendly and upbeat, and we were both pleased with our food- two regular sized subs, two fries, and two drinks for $24. If I have any negatives associated with Charley's it is that the blueberry lemonade (it had real blueberries in it) was not really well mixed when I got it. Other than that, we were supremely satisfied with our food. So satisfied that we forgot to take pictures, haha read more

AKA "Charley's Grilled Subs" was a gross waste of money. I ordered a regular size grilled steak sub with onions and was excited to eat it after tasting the delicious sample being handed out in the food court of the mall. The picture on the menu board showed a sub bursting with meat and fix ins but when I received my sandwich all I saw was bread. I opened up the sub to see a small portion of steak spread out to fill the sub roll.?!?!? I asked the cooks "is that it" and they very curtly said yup and rolled their eyes. I will NEVER go here again. I don't care if it tasted good, for $6, I want some MEAT in my sub. If all I wanted was bread I would of went to a bakery!! PS and if your gonna sell loaded french fries have some sour cream! read more

Came here 20 minutes before scheduled closing time. worker said that they were closed already. I got my food from a different restaurant next to it, and saw that they were serving a customer 2 mins after their scheduled closing time. Never coming here again. read more

Chicken should not start off as a frozen square.... So when I ducked away to the Mall to get a wedding gift for Amanda and Joe, I decided to take advantage of the food court. Having spent a year or so working in Burlington Mall, I saw the familiar favorites: Pizzeria Ragina & Chik-fil-et (sp?)... I was about to go to get some chicken from Chik when I saw this sub place, and man, could I go for a nice chicken sub. I meander over, stand in line, and go for a chicken teriyaki.... secretly I was hoping this place was like Penn Station, and I could get a wicked pizza sub... but no such luck. I was wicked disappointed. the chicken looked like it started off as some form of processed square meat. At least at subway they somewhat shape their processed chicken into something more breast like. M'eh i've had better... at least I tried something new? read more

If I was able to leave no stars I definitely would. I spent $22.00 today on two subs, both with fries, & a beverage & it was not worth the money at all! The wait was ridiculous, & the quality of the food was terrible. I don't believe anyone should wait 20 min at a food court to only get fries, & then have to wait longer for the subs when there was no one in line. My sub was burnt to the crisp, a buffalo chicken sub needs buffalo sauce & yet they were skimpy. read more

Disgusting, today this morning, got a sub, two workers handled money and did not wash their hands, put on gloves, and then started preparing food. Gloves is not a substitute for washing hands! Handling money, not washing ur hands, and then proceeding to prepare good, DISGUSTING!!! read more

Chicken teriyaki sandwich was too salty. :-( But at least it's in the mall food court so you can find something else for lunch. read more

I know this is a sub place but offer a wrap option. Got a California Chicken. This s what it looked like when I got it. I don't even know how to pick it up without making a huge mess or getting it all over myself. read more

Charleys Cheesesteaks - Cheesesteaks Near Me - Burlington, Massachusetts

More Meat!! Great buffalo chicken sub and cheese fries. That with a drink will run you close to $10. What i love about the chicken subs is the chicken is chopped up like a steak and cheese and the buffalo sauce is pretty good. They used to use Texas Petes hot sauce but now I think they use Franks...I liked it a little more when they used Texas Petes but they are still money. One thing I don't like is the lack of meat they give you. You can double the meat for another $1.80 but with the price you pay I was expecting a little more chicken. All in all a good stop if your re-enacting your teenage mallrat years, read more

The staff in this branch just cleaned his hand with his shirt and then with that hand put the stuff on the sandwich. The meat was felt beside the heating plate for a while and he was just talking to someone else and after few minutes he just moved it back there. It was super dirty with low quality. I have tried other branches before and they were way better than this branch. Never try it again!!! read more

I was surprised at how good these dang subs were! I had little hope since Quizno's is just across the food court here within the Burlington Mall, but I was surprised! The subs are a nice size, a good price, and wonderfully flavorful! I usually don't get a steak and cheese sub because they are so bland, but this one had a real solid flavor to it - both meat and cheese. It was really nice. Subs are around 5-6 bucks, and you can get fries, etc. The fries were surprisingly awesome too - not overly greasy at all and nicely cooked! This place surprised me, and that never happens!!! read more

I would not recommend this restaurant at all. I have been very violently ill for the past five days from food poisoning after eating a chicken sandwhich from here last Thursday. I also have come to find out that a friend of mine had also gotten food poisoning from this location as well. Although I use to be a fan of this facility I am now very disappointed and had to miss out on work this entire week due to eating there. Please avoid! read more

This place is obnoxious. It's dinner time and they are standing on the outside of their storefront harassing people as they walk through the food court. Yelling and waving your arms to get people to come try your sample isn't going to work. Rude. read more

Should be zero stars. Rude, argumentative staff selling overpriced previously frozen pink slime meat on a roll. Order placed was not stated order. I was overcharged. First and last time trying this place. read more

Wow they got me good! Great sales guy hooked me with his sample then it was downhill. The women suckers me into a regular when I ask for small with her sub hand measurements. The meat are like strange frozen slices as thin as cheese that they cook and chop up. The taste after two bites did not sit well in my stomach. SKIP read more

So the food is ok.. But that's about it! It's kinda overpriced for a sub but still better than quiznos who has twice given me food poisioning! The french fries are the best part and you can get them with bacon and cheese!! Yum! All In all not a bad food court option! read more

I tried the chiptole chicken sub which was ok, but lacked any actual chiptole flavor. The chiptole spread was more of a slightly spiced aioli. If I had ordered a regular chicken sub I would have probably been more impressed, but it still wouldn't have been too impressed. read more

I had the Philly cheese steak at the mall- which was amazing! with the combo (french fries and a drink). And it was only came out to be $8.65 with tax! Less than 10 bucks at the food court- which is a really good deal. They had Philly cheese steaks, chicken california and new Hawaiian Chicken Subs. They grill it right in front of you and ask if you want toppings of tomato, lettuce and mayo. The workers were awesome. Very nice and friendly ! I will ALWAYS go back there every time I have to stop by the mall! Better than what I had in Philly. Ps. Bacon and cheese fries are excellent with the subs ! read more

The service this restaurant provided was amazing! They had samples that tasted amazing and immediately dragged my date and I in. :) Then it was a simple satisfying menu that anyone can like! Lastly, MY MAN BOBBY LEE!!! Nice guy whom converses and compliments at the same time! Food tasted great! read more

The food was good so I am giving it 4 stars. The only bad thing was the creepy kid working the register that kept saying "yum yum" after everything. "Hello ladies want to try? Yum Yum Yum." He actually said that along with the word yum 62 other times which I counted while waiting on line. That has no reflection on my score since it is based on food quality for a food court. The kid was trying hard to be pleasant but it came off as creepy. read more

Great staff and great subs.. Loved it to the core.. I believe everyone should give it a try.. Love charleys

Beware of the guy giving out samples at Charley's - he will get you addicted. I eat here at least once a month, their subs are awesome. Must try this if you're at burlington mall. read more

Horrible experience .. First time I went to this place management was not good. The small Indian girl was taking my order , she doesn't know how to speak with customers and she doesn't understand what I am speaking. While I am speaking with her she iss chatting in phone. I don't why the management is hiring this kind of persons. She is very rude to me. I never recommend this place. read more