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    Charlie's Plumbing

    3.7 (19 reviews)
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    Updated over 3 months ago

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    Plumbing inspection

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    unmatched siding

    Burning down the house! They don't give the quality of work they used to. I've used them for years and was happy, but not anymore. I learned my lesson recently. In 2023, they installed a new propane water heater in my laundry room. I questioned the tech why he used a plastic drain pan under my water heater. He said that's all he had in his truck, and it was OK to use. I was concerned about the pilot light right next to the plastic pan. He told me not to worry and that there's no need to call the shop because they'd say the same thing. His welding quality was poor. I called Charlie's and was told to immediately turn the gas off. They would need to pull the water heater out and put the correct pan underneath, as it was very dangerous. The new tech said all the welds needed to be redone as well. In January 2024, I figured I'd give them a second chance and hired them to change my outside hose bibs. How hard could that be or be dangerous? Wrong!!! The plumber tells me he's turning the main water off. I told him I wanted to fill a water pitcher with water first. Thank God I did? I'm sitting in my Fl. room and the plumber outside my window are starting to change my faucet bib. He starts yelling and cussing, I see large flames shooting up the side of my house. He was using a torch and caught my siding on fire. He had no water, so he's using a shop vac to try and blow out the flames (really), of course, it gets worse. He's trying to use his hands to put out the flames. Not a good idea. I run out with my pitcher of water and get most of it out while he goes next door and uses my neighbor's water hose to put the remaining flames out. I felt bad that he burned his hands. I was looking at melted vinyl siding, insulation, and charred wood. The The propane line going into my house was about a foot away from the area. Total negligence. John, the owner's son, came out and supervised the remaining installation of the few hose bibs. They didn't charge me, but they really would have the nerve if they did. I spent months dealing with Charlie, trying to get my siding repaired. He didn't want me to notify his insurance and wanted to get his plumber to fix it. I finally got the damaged area repaired 4 months later. The siding doesn't match, but they said since my siding was about 20 years old, it was difficult to find a match. The color is off, and my original siding is flat, and what they put on has a curve to it. It's very noticeable that they don't match. I called Charlie and asked as a courtesy for the inconvenience, and my home was not made whole again, lessening its market value, could he install my 2-bathroom faucets in my small, simple sinks. I've done it a few times myself years ago, but with my back issues, I don't think I should. He said NO!! I spent too much money paying my staff to fix your siding, and hung up on me. Never again! He's hiring unqualified plumbers, and they just don't care about the quality of work they do. Stay away if you don't want your house to burn down!!

    This is the nice clean work he did

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    11 months ago

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    6 months ago

    Service tech Tom completed several repairs this afternoon. He did a wonderful job. Was clean and tidy. I highly recommend.

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    Photo of John H.
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    11 years ago

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