Leaving three stars because although they are really nice there and seem to genuinely care about animals, I feel like they are too quick to recommend euthanasia. We brought my mom's cat in who had suddenly become very ill. The first thing the vet recommended was euthanasia, citing the cat's many health issues (heart failure, liver failure, kidney failure). Just a day prior the cat had been eating well and full of energy, even tried to climb a tree while I walked him on his leash. The vet went as far as to make us feel guilty for NOT euthanizing him, telling us it was their duty to advocate for the animal's interests. My mom opted to get him hydrated and stable and we brought him to our regular vet the following day. The vet acknowledged his health issues but suspected that his kidneys were at the root of everything. He flushed the cat's kidneys over several days and now he's back to his old self. Maybe a little thinner, but he's eating well, purring, seems to be very happy and comfortable. He does have to get subcutaneous fluids now, but many cats do and it doesn't affect his over all quality of life. In retrospect I don't think euthanasia was the right call on that day. If that is recommended to you by this vet, I would definitely get a second opinion. Unfortunately, people in an emergency situation will probably not have time to read this review. Sadly, our wonderful primary vet who got him stabilized has since passed away. read more

PET ER in Cockeysville -- The Doctors and staff are all very nice. They seem well-trained for the sometimes difficult public interface. The Doctors gave our kitty 6 months to a year to live. Before they would treat her, we had to sign an agreement to spend 4000 to 6000 dollars. My daughter is there - we love our kitty -- what are you going to do? Ginger died the next day -- not 6 months to a year later. The Hospital Director said "sorry, no partial refunds -- it's company policy." So -- if you think this is a reasonable practice, okay -- but I don't. The workers there love animals, the corporate leadership stinks and is just another example of the scam economy we all live in now. read more

Nothing will improve when the companies goal is to pad their pockets!! There is a theme in all the reviews that supports our recent experience: LACK OF CARE, LACK OF COMPASSION, ERRONEOUS CHARGES, UNPROFESSIONALISM, LACK OF RECORD KEEPING AND YOUR PET IS IN WORSE CONDITION THEN WHEN YOU CAME IN!! You will never forgive yourself for bringing your pet to this company!! It is not about caring for your pet! Corporate pushes staff to charge charge charge. Look at your bill. You will not see dates or times that services were performed. You will not see lab results, test results... Deception at its best at PET ER read more

I am incredibly disappointed with the care my dog received from Dr. Sarah Miller at PET ER. Dr. Miller was the initial veterinarian to treat my dog, and she made the fundamentally flawed decision to stitch a wound in an area that clearly should have been bandaged. This was a critical error in judgment that even a veterinary student or a non-medical professional would recognize as common sense. Because of this poor and rushed job, the wound reopened, causing my dog completely unnecessary pain. Fortunately, the other doctors at the facility immediately corrected course and properly managed the injury with bandaging. However, Dr. Miller's initial mistake significantly inflated our overall bill for absolutely no reason, which felt entirely like financial gouging. Furthermore, during our multiple return visits for follow-up treatments, Dr. Miller repeatedly walked past my family and me, staring without speaking or acknowledging us. For a medical professional to display such basic negligence and follow it up with completely unprofessional behavior is unacceptable. I cannot recommend Dr. Miller for emergency pet care. read more

Everyone was helpful and caring. I felt my furry friend was in good hands. He healed well and is back to enjoying a dog's life.

I was pleased with the evaluation and outcome. Nice, knowledgeable staff. All pet ERs are pricey but I was able to rest easy knowing my dog would not need surgery. read more

They used to be great until ... drumroll please. They are now corporate owned like everything else. I cannot write what I experienced here because I don't want to break down for the rest of the day and it's been 16 months since I made the decision to bring my dog here. Not only had he devolved on every level after spending one night at this place. I wish I knew what was so traumatic for him. It haunts me still. He was very sick but noble until they got ahold of him . I took him out of there. One female vet was balm for me. Many years ago, my cat had a stroke. They were privately owned then and they were absolutely fabulous. Not any more. read more

EXTREMELY FRUSTRATED. 5 STARS BECAUSE EVERYONE NEED TO KNOW ABOUT THIS. We arrived at 8:00 AM today at August 13th 2025 for my dog's scheduled surgery, and by 2:39 PM, we were still waiting with no clear or honest update from anyone on staff. This isn't the first time. On August 5th 2025, we had the same experience during my dog's MRI appointment. The staff gave us the exact same excuse: "the previous patient's procedure is taking longer than expected." Both times, they claimed they "just found out" about the delay but after it happened again today, it's obvious that excuse is complete nonsense. If this really keeps happening, it's not a one-time delay. it's a scheduling failure. We were told surgery was about to happen at 2:30 PM, even though earlier we were told it was "ideal" to start at 8:00 AM sharp. Their explanations contradict each other, and no one takes ownership of the issue. This is why we schedule ahead of time to avoid exactly this kind of situation. Yet we were left waiting for over 6 hours with no communication, no transparency, and zero respect for our time or our pet's well-being. If you choose to bring your pet here, make sure they schedule only your dog for the day or be prepared to wait all day and be fed excuses. Also we had surgery on 8-20-2025 and surgery was unsuccessful due to vain being really close to where they needed to remove the disc. Yes but don't they suppose to know that already? Idk why they suggested surgery then if they knew the veins were all over the spine area. And they charged us $9865.50 for unsuccessful surgery. Their excuse was it's better than your dog being paralyzed and further injured. But his words also contradict because when we went to here what exactly happened, he said he would actually take this surgery further if my dog was paralyzed. I still do not understand the whole process why this surgery was necessary when the results is just they opened him up and basically lost blood from surgery and they closed it up. I wish I can upload all the video footage of vet explaining to us. The more you listen to it . It doesn't make sense. read more

Pet+E.R - Emergency Pet Hospital Near Me - Cockeysville, Maryland

Dr. Woodoff-Leith at The Pet ER provided care that went far beyond medical treatment. During an incredibly difficult and emotional time, he took the time to truly listen, read the full history, and make sure every concern was addressed. His compassion was undeniable he treated my dog not just as a patient, but as a beloved family member. Feeling seen, heard, and supported meant everything, and his kindness brought comfort when it was needed most. I am deeply grateful for the empathy, respect, and exceptional care he provided. read more

Brought my boy cat in for a life determining evaluation. I had used another location once before for another animal and miracles abounded at that time so figured I give them another go in hopes for another miracle. Well, my boy cat "Snowflake" was sicker than we thought, and although there was no nailing what exactly he was dying from, his red blood cells were single digit and not rebounding. Money was not discussed until the odds of expensive treatments making a lasting life extension for him being slim to none, only then did money come up as an item, which I could bear if need be, but blood transfusing and expensive liver tests et al, would not guarantee his survival especially for the 24hrs he most likely had left to live. I researched for days, all week in fact, for a place to just get him to, in my area on the south side of the beltway, but it wasnt until the snowstorm that I thought I'd go north to this ER. The place is highly efficient, like a shock trauma center, and they ran my guy through a heck of a regimen of triage. I'd recommend getting insurance for your animal as if I had insurance like I did the one dog I took there once, perhaps we would have been able to take the extra chance , but then again he had about 24 hours of time left which I whole heartedly agree, AND the cat was suffering. My cat was suffering and really losing his face shape and everything as he widdled away. I believe it could have been an aggressive cancer since he went downhill so fast, perhaps 3 weeks to a month. So while I come to grips with myself on taking so long to get him proper care, my wife and I are thankful to have had him, enjoyed his antics, and we really lost a friend today. rest in peace my good friend and enjoy playing over the other side of that rainbow bridge you crossed today. To the doctor and staff, thank you so very much. I just regret not knowing for sure what it was, but your diligence and attention today was among the best I could have asked for. Incredible team. Just incredible. read more

Pet+E.R - SnowFlake, Our buddy, our pal. - Emergency Pet Hospital Near Me - Cockeysville, Maryland

wait time was long but each time we have brought our cat in for emergencies we get really expert, compassionate care. if you need a vet at 12 AM (as our cat seems to favor), this is a good one to go to. thank you to everyone here. read more

Do not go here. It's a racket. This is the most expensive emergency vet I've ever been to in my life of owning pets. It's definitely got a franchise/high profit structure here. They use scare tactics, and psychological tricks (like no clear signage on the building, loud depressing music, etc) to get you to pay for things that have a very low chance of working. They also go over the written cost of your visit without consulting you. While the diagnosis was good, if your pet is stable, please, please...go somewhere else like Falls Rd or Mason Dixon. Anywhere else. Our dog is recovering at home just fine and we learned our lesson. read more

We came to the PET ER on 4/4 because our 11 year old cockapoo was bleeding from his eye and ear. The vet diagnosed it as a bad ear and eye infection. I expressed concern that these symptoms were not typical of my dogs past eye and ear allergies and infections, and that I was concerned it could be something internal. She said she was not concerned because she did not see any other signs that would indicate any other issues. I assumed that she did bloodwork, however; I learned later there was not any pathology/bloodwork done. We went home, and the next morning he was bleeding from his rectum. We headed back to PET ER. We saw a different vet this time. She immediately noticed bruising on his gums and she did bloodwork. She informed us that his platelet levels were at zero, and that he had ITP. The options given were to admit him, with a 30 percent chance he would die while being treated with a cost that could exceed $10k or take him home to die. I asked more than once during the hour that my husband and I sat there trying to make a decision on how to proceed,, if his chance of survival without being admitted was none, and she confirmed each time that there was no chance he would survive without being admitted. We made the very difficult decision to take him home. The $10k would have put us in an extreme financial hardship, and the thought of him dying in the hospital made us so very sad. We were confused when the tech came in to discharge us. He sent us home with meds, and he gave us a list of things to watch for, and with each symptom mentioned to bring him back in. I asked him to clarify why we would bring him back since we were told repeatedly that we would be taking him home to die. I mentioned that I would not be bringing him back in to be euthanized, and that I wanted to have it done at home, when it was time. At that time, he handed me a paper with a list of at home euthanasia services. the vet never came back in to talk to us after we made this decision. We left confused, and very sad. Our whole family came over to visit with our beloved Snaps, and say goodbye over the weekend. We already had an appointment scheduled on Monday to see his vet. She was sent all of his records prior to our visit. While the prognosis she provided was not great, she told us there was hope that he could recover and she was very confused as to why they would tell us anything different. While ITP is certainly very serious, and the prognosis can be grim, there was hope. Sending us home with no hope was reckless, and inaccurate. In addition to the misdiagnosis at PET ER and then our horrible and inaccurate prognosis the following day, we have had several more visits with our vet and also a trip to VEG ER for an ultrasound, incurring thousands more in vet bills. I know that medical science is not exact, however; I feel that the inaccuracies at PET ER are inexcusable and I am disgusted that we gave our money to this facility, when I could have used it on his future care and meds. Our boy is doing very well, right now. While he is still not out of the woods, his platelet counts are in the normal range and we are working on weaning him off of the meds. It has been a roller coaster few weeks, with his numbers improving and decreasing, however they seem to have leveled out. I can only hope that this can be a learning experience for the Vets at your facility, who clearly are not well versed in this scary condition. read more

The ER - I mean, people are nice enough when you are stressed over your pet. Are they selling you more things than you really need? Idk, but not knowing too much doesn't allow you to evaluate that. But the specialties - that's where things get shady. The cardiologist called me to tell me my dog needs an endoscopy - now what the hell does that got to do with her heart? But you know, at least I got some notes without even calling 5 million times. The Neurology that I don't think he did anything other than watch my dog walk to charge $500... we were there Monday, I highly doubt he saw my dog for more than 10 minutes, and it is Friday now and the staff said there is no notes because he hasn't finished documentation?? You know they are counting on people don't ask for notes. Really put a whole new perspective on how these folks operate. I guess I'll just have my insurance chase them for the notes. read more

My 9-year-old whippet who was a very healthy and happy boy, became very ill on a Sunday night, showing lethargy, difficulty swallowing, vomiting, shivering, decreased alertness, confusion, fever, protein found in his urine, and low platelets when we arrived at the ER. He had a history of mild heart disease and a murmur which had been evaluated 8months prior and was not concerning. Upon arrival, I informed Dr. Miller about his dumpy condition his health status. I told her that I suspected an infection. She insisted it was congestive heart failure or endocarditis urging us to leave him overnight for tests. Her bedside manner was pushy, we couldn't even get a word in and she didn't listen to our concerns. The next day, we faced a $4,800 bill with unchanged cardiac results and no answers why our dog was sick. They couldn't schedule an abdominal ultrasound without another overnight stay, and the vet on-call was rude. Our dog was prescribed antibiotics for endocarditis, even though the cardiologist at their facility indicated his symptoms were not heart-related at all. I expressed concerns about a possible infection many times, but no pathogen screening options were ever provided. The vet suggested switching antibiotics but ultimately left him on the same one to treat endocarditis. When we picked him up, he was not in good condition even though they stated on his discharge that he perked back up. He was stumbling, could hardly walk and appeared very sick and confused. We were reassured by the vet tech he was fine and that painkillers had been administered. We were told the antibiotics would treat any infection and to follow up with our Primary Car vet in 48-72 hours. We spent the next few days believing our dog was being treated properly, but by Friday when I could finally be seen by my primary care vet, he was critically ill with stage 5 kidney failure. We had to euthanize him after being in intensive care for a week at another ER (which costs us $12,000). He was diagnosed with acute kidney injury, elevated liver enzymes, and very high probability of leptospirosis. Several doctors at this ER are known experts in Leptospirosis and told us he was a textbook case. Our dog suffered a horrible and premature death spanning over two weeks due to inadequate care at Pet+ER. The vet tech told us information that wasn't accurate upon discharge. After discharge, we had to return because they left stitches in the side of his face. Our dogs' medical records were never discussed or sent to us. No one from Pet+ER followed up with us to see how our dog was doing the next day or to have any other discussions. They never diagnosed his condition but prescribed medication for endocarditis. Their cardiologist point blank told us his symptoms were not related to the heart. They dumped the responsibility on my primary care vet. Our primary care suspected Lepto or addisions immediately before even running labs. We were given false information and inadequate care by Pet+ER throughout the whole process. Pet+ER should be ashamed of the service they provided and the suffering our animal had to endure. I will be taking my case to the state veterinary board and also seeking legal advice. read more

Pet+E.R - Emergency Pet Hospital Near Me - Cockeysville, Maryland

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Insane wait time with no sense of urgency or even tact or wait time updates/reassurance that they haven't forgot about you.

We are so thankful that we found the Pet ER Hunt Valley! Every single person, from receptionists on the phone to the discharge coordinators to the vet techs to the Managing DVM Dr. Tag, was absolutely incredible. The entire staff manages to make every person feel their pet is the center of attention while prioritizing many cases. We brought our 14 1/2 year old poodle after a grand mal seizure and they handled him so beautifully. Everyone was so patient with our many questions and follow up phone calls. In particular, Dr. Stump recommended an antibiotic that saved our pet when no one else has suspected an infection. We are so thankful we found ER Hunt Valley and recommend this place to every pet owner! read more

I would rate Pet+ER negative stars if it were an option. My Cavalier King Charles Soaniel was attacked by a Rottweiler. She had puncture wounds in her lower back, was shaking, whimpering, in pain and couldn't walk. I brought her in around midnight. she was triaged and we were told there were more critical cases with no estimate of the wait time. We sat there all night We were told at 6:15am that there would be a shift change at 7 and my dog would not be seen until after. Still no time estimate. i pleaded for the vet to come out for 2 minutes to see if they could administer pain meds. The front desk and supervisor refused. It was the worst veterinarian experience ever. It was heartbreaking to sit there all night with my dog suffering in pain. The staff was dismissive and didn't show any compassion. We finally left and went to Mason Dixon AnImal Hospital in Shrewsbury. They examined my dog and gave her an injection for pain within 15 minutes of my arrival. They also had critical cases but had the foresight to treat the pain until they could run diagnostics. They anesthetized the dog. lanced around the wound, cleaned it, confirmed there was no internal damage or broken bones, and monitored the dog through recovery. I would avoid Pet+ER and go ANYWHERE else. Pet ER doesn't care if your pet sits there all night suffering for hours. read more

I came with my pup that had a allergic reaction, they treated her as fast as they could and took good care of us, being about the only other vet that's open late at night definitely helped! Izzy is back to being her happy self. read more

Pet+E.R - When we came in - Emergency Pet Hospital Near Me - Cockeysville, Maryland

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I brought my pug in today around 1:00 pm because he's been having issues with labored breathing since last night and I wasn't able to get a same day appointment with his normal vet. When we got there, a tech took him back to get his vitals and then she brought him back out to the waiting room. She then informed me that there would be a 3-4 hour wait and that I could take my little guy back home rather than waiting there. I was told that I would receive a phone call within that time frame when a vet was available to see him. Around 5:00 pm, my husband called to check on the timeline and he was told that our pug was at the top of the list and that, barring a pet being brought in for being hit by a car, they would call us within an hour and a half to two hours. It's now nearly 10:30 pm (over nine hours later) and I've still not been contacted at all. We've brought our dogs in previously for a couple minor scratched corneas, and we know exactly how ungodly expensive it is to even have a doctor simply see a pet, I'm really surprised and disappointed. I guess he's just going to be wheezing, coughing, and struggling to breathe until we can have him seen elsewhere. I'm just hoping it doesn't get worse in the meantime. read more

Nobody likes saying goodbye to their pet. I had the unfortunate decision to put my dog to sleep and my usual vet wasn't available to take him. I am so glad I came to Pet ER instead of waiting for my usual vet. They were so compassionate, patient, and understanding. They took me to a private room and gave me all the time I needed to say goodbye to my pup. Finally when I was ready, the doctor came in and talked through the process while administering the heavy sedative and lastly, euthanasia. I don't think I would have had this experience any other way, as it was the most peaceful passing for him. I'm sure it's not easy for the staff to see people crying in their most vulnerable moments, or perhaps they're used to it, they handled me with so much warmth and kindness. They even gave me a paw print keepsake to take home - I can't even tell you how many times I've looked at it since then and now that I've finally gotten time to decompress and debrief with this review - thank you Pet ER. read more

We came to this facility after calling about our dog vomiting nothing but blood, a lot of it as well. So we drove out here, arriving at around 720pm. Was given a tablet to sign and describe what was happening. After I turned in tablet, about thirty minutes went by when we saw our baby's pads completely white. I went to desk to tell them about it and was told that my information did not register and we were not registered. Had to be manually entered and several people had come in and was able to register on the tablet. It is three plus hours later and I have nit been seen yet, but was told that vomiting blood was an emergency. I have not seen anyone inquire how my dog was doing or anything to the effect. This the WORST PLACE to bring your animals for treatment!! They will perrish before being seen by a Vet or even a tech! read more

I've taken two pets here over the years and they have always provided excellent care. When my cat had to be put to sleep awhile back, they were extremely compassionate to our family. When my elderly dog had to have major surgery last year, I knew she was in good hands after the initial consult with the vet. From there, we knew exactly what to expect with the surgery, recovery, and continuing care. I'd recommend them to anyone whose beloved pet needs emergency services. Between Pet+ER, the urgent care vet center in cockeysville, and our regular vet up the street, I feel the professional healthcare resources in our area have all our bases covered. read more

Taking your pet to the ER is never a fun experience. I rushed my cat here and they had a long wait. We were triaged appropriately and seen as quick as possible. Just a heads up call ahead or fill out the registration on your way there. It was definitely an expensive trip but the staff were amazing. Dr. Wolf was incredible. She was extremely thorough and took the time to fully explain procedures and treatment. The discharging nurse was also kind and went through paperwork and next steps with me. She gave me prescription food samples and talked through meds with me. Hopefully we won't ever have to return but I'd recommend this ER if you ever need it. read more

Pet+E.R - Emergency Pet Hospital Near Me - Cockeysville, Maryland

After our cherished Pomeranian , Scout, became suddenly ill, I rushed him to Pet ER. I was told he was having either respiratory distress or heart failure. Scout was placed in oxygen and given a diuretic pill. Six hours later, he stopping breathing and was resuscitated, as per instructions. I was told that they would now start 'aggressive' treatment but it would likely happen again, which it did. At that point, we had to let him go. WHY DID THEY WAIT UNTIL HE STOPPED BREATHING TO START AGGRESSIVE TREATMENT,PLACING HIM ON AN I.V. ? If he had that treatment when he first arrived, our baby might still be here, bringing joy to everyone he met. He was our child, loved beyond measure, and life will always be darker now that our sunshine is gone. read more

Pet+E.R - Our sweet, gentle, loving and loved, Scout. - Emergency Pet Hospital Near Me - Cockeysville, Maryland

Just last week we had our cat there because she was throwing up. We took her on a referral from our local vet and waited over 5 hours on Saturday just to get her in the back to be seen. The staff was not friendly at all and we had to keep asking what was going on. After finally being able to talk with the Dr. we decided to board her for elevated care and possible explority surgery. We were told the bill would be between $4K and $6K for the care. They put a $4K charge on our credit card as a place holder. We were waiting for an ultrasound on Monday because the specialist would be in. We waited all day and kept getting told that it could be up to 7pm before it happened. At 10 minutes to 7 they finally did it and it showed cancer so we decided to head out to be with our girl for her crossing the rainbow bridge. The doctor couldnt have been more rude and short with us. She rushed us through the process and gave the meds without even telling us. When we went to check out I thought the bill would be around $1800 or so which is still high to me for 3 days of care, go figure it was almost the full $4K!!! These people are shysters and I wouldnt go back there if they were the last around. read more

This vet only cares about money. my dog had to be put down and while I was there, they referred me to a pet cremation company that screwed up my pets cremation. think about that. that is the kind of company you will be dealing with if you go here. They vouched for a second rate company for a referral fee. They do not care about animals. They care about money. read more

If I could give a lower score I would... Whatever you do, DO NOT take your pet to the Pet ER in Towson. Go to the Falls Road Animal Hospital ER instead. Apparently, the condition of Goose in these pictures doesnt warrant an emergency in Towson's eyes. I was the only customer there at around 5:30 this morning when I got checked in initially. But after over 2 hours of waiting, I was told that the doctor wouldn't be able to even look at Goose and that I should take him to my primary vet instead (who didn't open for another 2 hours). After flipping out a bit I was finally able to convince them to at least wrap his wound so he wouldn't keep bleeding all over the place (still without seeing a doctor), and headed over to Falls Road, who were more than accommodating to check him out immediately and make sure he was stable. Now it's just a waiting game to see what they can figure out for certain. I don't normally like to put businesses on blast like this (everyone can have a bad day), but I may have never been more furious than I was earlier this morning, and the way that they were so dismissive of my boys condition just left me flabbergasted. read more

If I could rate with a negative number response I would. We brought our 9 year old English bulldog into the pet ER after 2 days of deterioration from a suspected neurological event. She was in distress, panting and uncomfortable. Due to it being a Sunday afternoon, my only option was a PerER setting. I didn't want her to suffer through another night. I wanted a peaceful, compassionate euthanasia. I called ahead of time announcing my arrival and they assured me no wait for situations like this. True, we did not wait and were shuffled into a bright cold, aseptic atmosphere specimen of a room- not peaceful and calming whatsoever. I told them I prefer to be present for all aspects of the procedure. They insisted that they take her to the back to insert a catheter in her front leg and would bring her back asap. It felt like that was the longest 25 minutes of my life that we were apart in those final moments of her life which we should have had together. They brought her back on a stretcher and I asked for my husband and I to hold her for the procedure. I took special precautions to carefully protect her catheter in her front leg. The vet came In and was very calming and polite. She flushed saline through the catheter and noted no obvious extravization of the saline. She proceeded to push the first drug- a sedative: calming medication to make her drowsy. Unfortunately, at that time the physician noted extravization of the medication, thinking that she may have gotten some medication but most was given outside the vein. I can only assume that the medication hurt her or burned and my pet started to whimper, struggle for air and become restless. I held her closer and tighter while the " tech- or nurse" she called herself attempted to start another iv that was also unsuccessful. After 2 more additional attempts in front of me she proceeded to make 2 more attempts in her hind legs in my presence that were ALL unsuccessful. I asked for a more experienced tech at this time. The Vet suggested to me that they take the dog in the back once again to put in another catheter. Again the longest 10 minutes of my life- so it felt. My bulldog came back on a stretcher, purple tongue and very sedated. Obviously sedated in the back not in my presence. They assured me she was still breathing, although very hypoxic with severely depressed respirations. They asked me if I was ready to administer the final, life ending drug. We said our goodbyes, shed a bucket of tears and told her how much we loved her. She expired on a cold gurney minutes later. This was not what I wanted or planned for. All our desires of a peaceful, calm , compassionate euthanasia were violated. I had no voice for my pet. I am writing this to warn others of the practices of this specific Pet ER. Stay away at all costs. From the inexperience of the " tech" who inserted 4 catheters and watching my bullie suffer even more in her hands and care was devastating. A very horrible experience from the initial event to the end. They should be ashamed of themselves for putting inexperienced staff to attend to an euthanasia especially when families are devastated to even have to go through an event like this. My bulldog had added unnecessary suffering due to the incompetence of the staff. We watched our beloved bully get torchered. Again, you should reconsider making a decision to euthanize a pet at this ER. read more

First things first: Our vet referred us because our geriatric cat had been refusing to eat for almost tow days, had a UTI and an over-active bladder. The desk staff and the vet techs were nice and professional. The waiting room was clean and almost empty. After a two-hour wait in that almost empty waiting room, cat inside a carrier with an increasingly urine-soaked towel, I asked if she could be put somewhere with a litter box. The staff kindly complied. After a four-hour wait, still in an almost empty waiting room, without ever getting close to a vet, I figured my cat could pee and not eat in the comfort of home, asked for her to be returned to me and left. We've had exemplary service at Pet ER at the Cromwell Valley location in the past. I usually associate such precipitous decline in customer focus (and, judging by the empty waiting room, loss of clientele) on acquisition by private equity. Tell me I'm wrong. read more

Our Maxwell had fallen out of a tree and was hurt.... The staff were great, they triaged our Maxwell Smart (as well as every animal that comes in)....to make sure they are not critical. Let me say again, within 3 minutes of walking in the door with our cat.....some one took us back to TRIAGE, and made sure Max was stable. He was....so we knew we would be taken in turn, after the pained people that came in with dogs that had been hit by cars, etc. (just like in an ER). Maxwell had X rays (3 of them) , bloodwork, (full panel)... and pain meds., as well as antibiotics.....at 9 pm at night on a Saturday. The staff checked on us. and was so nice......there is coffee....tea, a vending machine.... This place is an animal ER....unless you have worked in an ER....you really can not appreciate all the staff do, and deal with. . Dr Jiwoong Her...excellent DVM, is so gracious, and humble. He took the time to explain EVERYTHING to us. Max had fractured TWO ribs, and had several other serious issues as a result of that. a couple suggestions for the overall staff.....just observations....NOT hating....I think you ALL kick ass!! 1) when the vet decides to keep the patient in the back for observation......PLEASE send some one to just let the family know. Max was gone for an hour and 15 minutes.....when they came to get him for his "second xray". (They were watching him to make sure he was stable). Crucial info for worried parents, and could have eased our minds. 2) The vet tech that releases the patient.(discharge instruction).....maybe ........not talk in "medical terms". Dumb it down a little ... My wife and I have experience in the medical field, but a lot of people do not. Most people will not say "I don't understand that"....because they feel silly..... Just remember.....people do not know what" pulmonary contusion", and "subcutaneous emphysema"....means. Cost....yes....it was expensive....but you know what.... I found the cost reasonable, for an EMERGENCY VET+ ER.. They saved our Maxwell Smart...... at 9pm....on a Saturday. 24 hours ....7 days a week...... THAT...is priceless... read more

Pet+E.R - Maxwell Smart got hurt outside some how. Thank goodness for Pet+ER - Emergency Pet Hospital Near Me - Cockeysville, Maryland

My cat swallowed a pill. After a phone call with Pet Poison control, they urged she been seen asap as the pill she swallowed is very toxic to cats. I arrive and get checked in. I'm told she is "top of the list" After several hours of waiting, still no doctor. This is the second negative experience I have had here. It is very clear the only thing this place cares about is getting your card swiped, not if your animal lives or dies. read more

Despite the unfortunate circumstances under which we came here, we are so grateful for the thorough and compassionate care our pup received from the team. We brought in our 15 year old black lab, Reiley, due to sudden labored breathing. We called ahead, and the receptionist took our issue very seriously and was very communicative, making sure that a team was ready with a stretcher to wheel her inside when we arrived. She was seen right away due to the seriousness of her issue. Sadly, the labored breathing she was experiencing was a result of a previously undetected cancer. Due to the severity and lack of treatment options, we were informed by the vet that the kindest option would be to put Reiley to sleep. The vet took the time to thoroughly explain Reiley's condition, show us x-rays and ultrasounds and explain them in detail, and make sure we understood the other options we had, even if they weren't what she recommended. After hearing all the information, we agreed with the vet's recommendation. This is never an easy decision, and every single member of the staff was so incredibly compassionate and supportive through the process. A staff member talked us through all the necessary forms and filled them out for us to sign, saving us from having to pore over the paperwork ourselves. They brought Reiley into our room wrapped in a snuggly blanket and gave us as much time as we needed to say our goodbyes, and when we were ready she went to sleep so peacefully. When we came back to pick up her remains and memorial items, they even recognized us personally and made sure we had everything we needed. I can't speak highly enough about how the staff here made a very sad day as comfortable as possible. Thank you to the team for helping us say goodbye with dignity and compassion. read more

Did a great job on making our bleeding cat well again and they we're only 1 of the 2 places within 100 mile radius that would take my cat in for an emergency surgery-Thanks Pet E.R when NOBODY ELSE CARED ABOUT OUR BELOVED PETS EMERGENCY that I called BUT YOU GUYS DID!!! And for a reasonable price.THANK YOU***** read more

DO NOT GO TO Pet+E.R. - Towson !!! Complete and total rip off My dog was lethargic, vomiting dark red blood. They took some x-rays, put fluid in her neck, and charged me $891 Brought my dog, Nyla, home. She vomited even more dark red blood in the 4hrs that I brought her home. So I spent $891 for nothing. Brought her back, because they recommended overnight care, for a deposit of $1200. I submitted the deposit the same night. The doctor calls me at 6:40PM the next day and says they recommend another overnight (another $1200 mind you) and says, right now the total comes up to about $930-$950 if you pick her up now. I said I can pick her up after work btw 9-11PM. The DOCTOR tells me, that if I come that late , the new shift will "UP THE CHARGES". Their own doctor told me that! I said okay, You can submit a discharge and I'm on my way to pick her up. So instead I left early and arrived in an hour to pick her up. I called in from outside to pick up Nyla around 7:45PM. The front desk had me "wait" outside for 2hrs and 30mins!! Then called me while I'm still sitting outside waiting and said the charges are now $1122 . EXCUSE ME WHAT?! They did not give me my dog for a simple PICK UP until 10:30PM When I raised my issues and concerns they brushed me off and said a manager will call you. They called and left a bogus voicemail on how they had to add this charge and that charge last minute . And mind you, NOTHING on the inside or outside of my dog has been fixed or healed. I spent $2100 in less than 24hrs for NOTHING! This place is a complete rip off! I took my dog somewhere else and my pups issue is being resolved with an emergency surgery for only $495 I am my own Animal Care Service, I do dog walking and dog grooming, and so much more. So as a member of the Animal Care community, I am disgusted with Pet+ER of Towson and how they are ripping off Animal Lovers and PetParents. I am telling you without a shadow of a doubt DO NOT GO TO Pet+ER of Towson!!! All my PetParents and future PetParents will hear about your scamming ways, Pet+ER Towson. You are about to know my name FOREVER read more

I think this Pet ER is very modern, and has the feel of a human urgent care. I get the impression that the care is good and thorough. It is more expensive than your regular vet, but I think that's because it's a 24/7 ER. I do think they should consider adding an additional vet for PM shifts. The last two times I was there, I waited about 8 hours. It seems long considering the treatment plan. read more

The actual care portion for my dog pudgy seemed to be done well, and the doctors did what they could. However, the front desk staff is pretty bad. 1. I was miss-billed, so 3 days after losing my dog, their staff contacted over $600 they failed to add to my "final bill". They proceeded to call almost daily, with zero compassion until I complained to a manager. The person calling had zero compassion and was being smart mouthy. 2. They failed to do the ink paw prints that we were ASSURED would be done, and I'll never be able to get them ever again. I'm completely disgusted over this incompetence, I bet if it had a dollar sign attached, it would've gotten done. If you're in true need of emergency vet help, come here, just don't forget your wallet, and lower your expectations for the front desk staff interactions you'll have with them. read more

Missed my 8 yo pitbulls cancer, and we ended up having to say goodbye not too long after. All it took was a simple test (at a different vet) to find out that she had lymphoma in multiple lymph nodes. This test (aspirating her lymph nodes) was even done in front of me! It was SO SIMPLE! She had all of the clear symptoms of lymphoma, and it is extremely common in her breed. If these people would have just aspirated her lymph nodes we would have never let my dog suffer for so long after if we knew her symptoms would not ever clear up. We were being told it was everything BUT cancer by this place. read more

I wish I could select zero stars . I would not recommend this pet hospital to anyone. We took the love of our life, our 8 year old cat Jonas to Pet + Er this past Friday around 7pm as he was throwing up and making sounds that were ultimately distress. After a $1300 deposit on my credit card, Jonas was finally taken back and examined. I was told it would be $400 in X-rays and over $300 in blood work. They took deposit and sent me home to wait for test results. We received the call in the middle of the night from Dr. Capen-Kerns who preceded to lead us on with all positive wording (good blood work , no urinal blockage, etc...)and then proceeded to tell us "However" we think he has as obstruction in his gi tract . They suggested to keep him over night and treat him with IV fluids to see if the obstruction would move or pass. Another Xray was scheduled for Saturday morning. We arrived at the hospital receiving results that there was no change. The new doctor, Woodoff-Leith who was on duty recommended exploratory surgery to remove the obstruction. They quoted an astronomical amount of $5000 to $7000 to perform the procedure. Never once were told that this surgery could possibly kill our Jonas. We could not afford that cost especially since they had already took over $2200 from my credit card. We ultimately had to decide what to do. The doctors at Pet Er did not offer any other alternative courses of action or treatment. Instead they were adamant about cutting him up for exploratory surgery and obstruction removal. A friend recommended Homeward Bound in Belair that has a very good reputation and they would charge a little under $2000 for same procedure. On recommendation from Pet+Er we transferred Jonas to Homeward Bound in Belair for surgery. Pet+Er never once informed us that there was any chance he would die from this procedure. They told us he was a good candidate for this surgery since all his other test performed showed a healthy cat. Although they called Homeward Bound and sent paper work for transfer they failed to send the most important piece of information, the X-rays, which they said they would do. Homeward Bound had to repeat X-rays. We believe Homeward Bound was influenced by the recommendation from the doctors at Pet+Er to cut Jonas open and do exploratory surgery. Upon surgery the vet at Homeward Bound discovered there was NO OBSTRUCTION but rather a small inflamed section of his small intestines. The vet at Homeward Bound performed the surgery based on miss diagnosis from Pet+Er. Jonas died 24 hours after his surgery around 3:30pm on Sunday. Most likely from shock. I had to watch my little man die in pain and there wasn't anything we could do. Jonas was mortally wounded from surgery. We are devastated. It is most clear that Pet +Er is a corporate company only worried about money and getting their money. Jonas should have had additional testing to rule out obstruction and doctors should have also considered that it may not be an obstruction and possibly internal disease(cancer) Instead only a recommendation to cut Jonas open for surgery. Our little boy died in pain on our bathroom floor because pet+er insisted on surgery. Their doctors are concerned with collecting money from people who are in desperate need of medical help. Disgusting! read more

We unfortunately had to take our dog to this ER at 2:30 am and there were no cars in the parking lot. We checked in on our phone and the attendant said even though they didn't look busy they are swamped inside. The doctor wouldn't be able to see our dog until 8:30am. Yikes. So she offered to check on our dog. She couldn't find why our dog was making hacking noises and suggested to come back later or check with our vet. We came back later and waited an hour or two before our dog was seen. After an X-ray and examination they still couldn't determine why he had that hacking reaction. We were given meds and a $550 bill. We took him to our vet who said it was allergies and he was doing a reverse sneeze. Why couldn't the ER told us that rather than do an X-ray and give us meds? It sure would have been cheaper. read more