I had been looking for a particular shoe in Calgary but unfortunately there were no stores around…read morethat carried my size, or color that I wanted. I looked on line and found the style and color I wanted on Heel Boys website and noticed they had a pair in their Kingston location. I was a bit rushed to get them as I wanted them before a certain time frame and initially the shipping comments were that shipments were delayed. I contacted them and spoke to Avery, who was incredibly helpful and ensured me the package would be sent in the next day and had me stay on the phone as she printed off the package ticket and got things ready to ship. During my interactions with them I had actually had to call back a couple of times for my own clarification and to ensure I would recieve my shoes in time. Avery was incredibly friendly and professional throughout. I will absolutely be looking at their site and using them again in the future. Thanks for a great customer experience Avery.

I'll give you the short version. I went to pick up a pair of dress shoes for a funeral, found a…read morepair of Steve Maddens, cost me $116 and I left. Next day I came back to exchange them for a half size down, since they felt a little big when I tried them on at home, and the girl working there (not the same girl that sold me the shoes the previous day) showed me the size I asked for. First I noticed the box she took the shoes out of had what appeared to be black dog hair all throughout it, but I figured I'd just ask for a different pair when the time came, then when I tried the shoes on I noticed one of them looked worn, and had creases that form only from the toe of the shoe bending when you walk (if you know what I mean), so after I tried them on I asked her if they had another pair I could take since that pair looked like they were used/worn, which seemed to tick the sales girl off, and she very tersely said : no, I wouldn't sell you a used shoe, and she assured me that that was just the way the leather on some of them looked, so I reluctantly accepted that answer. So she rang them up, and as she was about to put them in the box full of dog hair when she stopped, dumped the dog hair covered tissue into the garbage and continued to put the shoes in the dirty box, leaving much of the dog hair still in it. If I wasn't so eager to get out of there and be done with it I would have said something, but I gave her the benefit of the doubt and thought maybe it was just a dirty box they accidentally used for the "new" shoes. When I got to my car I inspected the shoes more closely and that's when I knew I'd been lied to. The bottoms of both shoes were covered with sticky tape residue, along with some actual tape still on it, and outlines from where tape once was, the soles on both the shoes were peeling off on the inside (more so on the one that had the wear by the toe) and in one of the shoes there seemed to be some grooves inside near the toe left by someones toe imprints. So I immediately went back and pointed these things out to her, they were clearly used, and worn, and ruined. So she denied they were used, and said that was the only pair they had in my size, I obviously wasn't going to leave with these shoes though. So at this point she was being very rude, she seemed to take it personally, and amidst the discussion she told me I "shouldn't be complaining" since the person who sold them to me originally gave me them for about $15 less than she was supposed to unbeknownst to me. As if to say: sure I lied about the shoes being new, sure they're filthy, sure the soles are coming off, but since we screwed up the price by a minuscule amount which you had no control over, you should keep em and shut up. Shame on her (by the way, she said she was the store owner when I asked to speak to someone else because she was being so rude) a store owner treating a paying customer with such disrespect... Anyway after she said I shouldn't be "complaining" I'd had enough, I told her sweetheart, I have every right to complain, you sold me ruined shoes, and treated me like absolute garbage. She said why don't you just take your money back and leave, and I gladly did. I've worked in retail all my life, you NEVER treat your customers with such disrespect, and it doesn't pay to lie or bend the truth just to move a product out the door, I've never been so insulted by an employee, no less a store owner. Bottom line: the apparent owner (if what she told me was correct) has zero class, and is in the wrong business if she thinks that sort of behavior is acceptable in ANY business. I needless to say will never return, and I suggest you heed my advice and do the same if you value honesty and respect as a customer and more than that as a person.

The owner is great! The product is great! The store is clean, and decently decorated. The staff is…read morehit or miss. They range from the extremely helpful to the offensive. Sadly that is what drops this otherwise splendid review to merely adequate. When a manager infers that your child is a liar, and that "it's not her profit margins" the someone needs to remind the hired help that if not for the customers, there would be no work for her therefore not pay.... Wait what was that about her profits? Never the less just watch who you deal with at that outlet. The owners was fantastic. Thanks Mr. Laird.

Super helpful during our very long shopping trip there. Peter who worked there on 07/23/19 was…read moreabsolutely amazing. He helped us find every pair of shoes we asked for and was very accommodating. Great shopping experience!

I had a wonderful experience at this store! Eighteen months ago, I was looking for an outfit for…read moremy daughter's wedding and Touch of Class had been recommended to me by a friend. I was helped by several ladies, who brought me a constant stream of dresses to try on, offering suggestions and shrewd advice as they did. I finally narrowed down my choices to two dresses; I liked them both so much that I bought the pair of them! My shopping gurus at Touch of Class then helped me choose accessories to complement the dresses. As it turned out, I wore one outfit to the wedding ceremony, and then changed to the other for the reception! I would highly recommend this store not only for the selection and quality of the merchandise, but also for the helpfulness and expertise of the staff.

Worst place to buy a dress. Judged by the way i was dressed on my day off. She wasnt helpful had to…read morepick own dresses. She thought i couldnt afford 500$ dress. As soon as older couple showed up both women went to help them. I found a beautuful gown at agent 99 in kingston i was helped by 3 women with a store full of customers

This store carries a great selection of used books and new books. They are supporters of the 1000…read moreIsland Writers Festival and contribute a great deal to the world of books.

Great books at great prices! You never know what sort of treasure awaits. The staff are friendly…read moreand helpful. I've bought several books and asked the owner why they were about half the cover price. Apparently they get books that were returned unsold from *new book* stores at highly discounted prices and pass on the savings. It is worth a stop if you are in the area, and if you are an audiophile, there is a vinyl section in back. If you enjoy books, you're likely to find something of interest at a reasonable price.

A Let Down. I was so excited to find this decor shop in…read moredowntown Kingston, as I prefer to shop locally instead of at big box stores. I found a great faux fiddle leaf tree and tried it out in the space I was looking to fill in my bedroom. After trying it here and several other locations I decided I wanted to return it. I called several times last week to try and make sure I would be able to return it, as this tree is about 6' tall and is very difficult to transport. I finally left a voicemail on their machine on Sunday. They got back to me on Monday saying I would need the receipt and in 15 days of purchasing. At the time I couldn't find the receipt, but went searching and found it. My boyfriend took the first part of the morning off work to help me transport it, as we both work until 6:00pm (when the store closes). When I brought it in the sale person said we also needed an additional receipt that had some 25 digit code on it. She showed us an example of one at the cash, which was stapled to the credit receipt. My receipt had no staple marks in it, and we inquired as to why mine may have not been stapled as well- also why I was not told about this particular receipt I needed. Mine says "Amanda's House of Elegance" on it and shows the price of the item. I don't think it was fair to turn us away. I must say, I was extremely disappointed in the service. This item was almost $300.00. I am clearly a potential customer that is willing to buy high end items. I would have expected better service and more willingness from the staff to satisfy the customer. Though I prefer to shop locally, I will not be returning to this store. I can't see how this business could ever compete with stores like Homesense (which has a 30 day return policy) or Pier 1 (which has a 45 day return policy) with no hassle and additionally has much more competitive pricing.

A very well organized and very clean store and in a great location DOWNTOWN Kingston! Amanda's…read moreHouse of Elegance is packed full of amazing décor........and ohhhh those pillows!! We were extremely impressed with the quality of the merchandise and how elegantly it's displayed. Simply put "A great store to purchase that special gift for that special room in your home" great for wedding gifts and Christmas shopping too!! #ShopDownTownKingston Beca & Gary Evans

High quality. Remarkable service. New business owners going the extra mile to make sure all…read morecustomers are well served. I invested in some high quality Red Wing boots...they ordered me a custom size... they kept me in the loop...stellar service...stellar product...stellar business owners...5 star.

I don't recommend Ricki's I went to exchange a pair of jeans…read morethat I bought a week and a half ago and unworn because they are too big. I have the receipt but they would not allow me to return them without the tags as well. Very annoying. I would not recommend shopping here.

So the Cataraqui Town Centre is pretty much the only game in town when it comes to indoor malls in…read moreKingston. It's small, but it has all the usual cookie-cutter mall stores: Reitmans, The Bay, Sears, Call it Spring, Le Chateau, Claire's, The Body Shop, etc. They do have a Sephora though! But don't be expecting Kate Spade, Ted Baker or Coach! They do have some unique non-chain stores like a place called "Neat Things" and some independent hair salons. At the time of the writing of this review they are undergoing renovations, so maybe they are expanding (?) or modernizing (?). Some parts of the mall look a little dated, but some parts are more modern. The food court is large and looks newer. It's ok to poke around in, but it's definitely not a destination mall.

Good selection of dresses, luggage, and home / bath / body stuff. Shoes are a bit lacking and the…read morehousewares department is hit or miss, but it's still a great spot for a good find.