I have been having internet issues and tried to contact spectrum for assistance. Online with them for 20 minutes answering questions from a chatbot. I got disconnected read more

I had to switch from Spectrum. A real pain to switch my internet and from using the Spectrum app but it just kept going out/buffering multiple times a day. No problems since going to AT&T/Direct tv app. read more

Full transparency i am a major supporter of cable internet and when I moved to St. Louis county in 2011 charter spectrum was the best. Now that fiber is available it became time to part ways. This is a summary of three visits to return internet and cable products. The the visit was needed be said the in store team provided incorrect information. To say they are slow, ineffective and inefficient would still overstate the service provided here. Condescending and trash talking their competitors it prevalent. Illogical too. After saying fibre was not good I said I think Spectrum has begun to upgrade areas to fiber to and they said yes because it is better than cable. Ok then. Any last Sunday we decided to disconnect cable tv so we had to return the last box. We were 15 people on the waiting list to drop off a box. So I googled and learned the UPS store will take the box, pack it up and return to Spectrum at no cost to you in a much more convenient manner. So be smart return their equipment to a UPS store and save yourself time and aggravation. read more

after confirming that was availablescheduling installation and making an agreement of Service they decided to nail me with a bunch of installation fees after I canceled my other provider and refused to honor their original agreement so surprising that the reviews are so horrible read more

TV Service was satisfactory with Spectrum cable tv. I paid $120 a month for service which was acceptable with HBO and sports channels. I was told that after the first year I would lose my introductory rate and be charged the regular rate which was about 10-15% more. After 14 months I got a notice my bill was going to $184 a month. When I voiced concerned, nobody cared. Instead of arguing and being frustrated with Spectrum, I just closed my account. How these people stay in business is a wonderment to me. STAY AWAY! read more

I went to return equipment and customer service agent had a condensing attitude. I will never go to this location again.

I've been paying for one gig of service for about 2 years now, then I see online that they have an advanced modem that I'm supposed to use to maximize my service with the 1 gig. It's included in the $120/month I've been paying, yet they didn't tell me about it. I had to read about it online. When we went to replace that equipment for the new equipment, they gave us the old modem again. Highly frustrating. Now my Internet won't even turn on. read more

I have been with Spectrum for a little over 3 years now and I just moved in which I had to transfer my services over to a new address. This is my first time doing this so I was unaware of what changes had to be made. I got on a phone call with customer service and they changed over my address yet failed to tell me that I not only need to return my old devices in for new ones but I also needed to make a completely new account. Here I am 3 months later after 4 calls to customer service and going to the store twice- I finally got an answer as to why my balance was almost $300 (two months in a row). So, because I did not make a new account- I was unable to make any payments towards my bill. It turns out- I hadn't paid my bill in 3 months and was unaware because no one could tell me what was actually happening. I thought auto pay rolled over to my new address yet it was charging this "new account" that I hadn't even made yet. I got an email last month and this month saying I had a balance yet when I went to click on "view/pay my bill" it said that my balance was $0 and that I was enrolled in auto pay. But this was my OLD account apparently. So confusing. Spectrum- please tell your customers to make a new account if they are moving to a new address and also tell them that they need to exchange their devices so they do not get charged $233 for it. I have never had ANY issues up until now. Also- they would not waive the late fees as "they are not responsible for the actions of whoever set me up" despite me continuously calling trying to get everything situated and paid for once my questions had been answered. Not to mention I have NEVER made a payment late in the 3 years I have been with them. read more

I had great customer service at this store and helping to set up my new mobile account. Sales specialist Kathleen McDonald was very helpful and got my phone activated in a short amount of time. All the employees are very friendly. read more

Excellent service from Mike. He is a quality employee. We bought a new phone and he explained everything. The transfer was short and perfect read more

Ask for Kat, she is awesome. I recently returned some equipment. Kat offered to review our account to see if she could save us some money and/or combine services. She was able to reduce our monthly bill immediately. In addition, she explained how switching to Spectrum Mobile could save us even more money. Good job Kat! read more

Spectrum mobile always tried to steal customers' money without noticing customers. They also set a lot of barriers for transferring to other providers. Don't have any deals with this business! read more

Absolutely run away. WORST COMPANY. They find ways to charge you no reason and the internet is spoty and doesn't work half the time. Customer service is a joke and they will charge you an extra month after yoy cancel. They told me they had no record of me canceling amd hung up on me when I told them I have a conformation code. Run. Scammers. read more

I went in trying to save some money and what I found out was they have you over a barrel. Not only are they not pleasant I think they think they are the only game in town. So I made the switch to that little thing on the roof and let me tell you I saved over $100 a month and the other service is much better. I kept their Internet service because of the fastest everything else I will never come back. read more

Kat was awesome to work with. We stopped by to drop off some equipment and Kat offered to review our account. There was a promotion going on that we were unaware of and Kat was able to lower our monthly bill. This is what I call EXCELLENT Customer Service. Good job Kat and Thank You. read more

Very slow and poorly managed. This is the worst experience that I've had in any store in over 10 years. Only come if you have over an hour to wait. I called yesterday for a remote replacement, they said I would have to come to the store or wait 5 days if I wanted them to ship it to me... I should have gone with the 5 days shipment. I feel like they move so slow they are trying to encourage the customers to leave and go with the 5 day method... horrible horrible place read more

Their prices keep going up in their customer service levels keep going down. They make it as difficult as possible to make any transactions even when you are trying to return equipment. And their customer service telephone Representatives don't understand when you give them a date that you want your service discontinued either. Oh, and don't ask for a refund they don't do those. Glad to be away from Spectrum Charter read more

Spectrum - Television Service Providers Near Me - Chesterfield, Missouri

Charter did not raise rates (AS THEY PROMISE) they just give you less for your money. Recently they changed their packages by dropping Cinemax from the silver package and making you pay extra for it. They also tied some of the normal channels (not movies channels) to the silver and gold packages so if you drop the movie channels you get less channels too. SOUNDS LIKE A MODERN DAY SHELL GAME. They even lied to me and said for $12 I can get the non movie channels back. I sure don't see that deal anywhere on the internet. I think I'm going back to Direct TV. read more

This would be a negative star. It's not the two hour wait to return my equipment that bothered me but when it's my turn and the lady working the desk let's someone jump in front of my!? Are you f*** kidding me. I will be canceling all my services because of the experience. She was rude and tried to tell me the guy had the same name as me?! She lied straight to my face. Will never come back these are the people that need to be fired! read more

The internet is unresponsive and unreliable most of the time. You don't get what you pay for and I would not recommend it to anyone. Just do some research and see why people don't like or use them because most of the time the reviews are correct. If you're a gamer or even a casual person using the internet, good luck with the internet not crashing or being laggy. read more

I turned in my equipment and terminated my equipment with a worker in the Chesterfield office. He took the equipment in and told me I didn't owe anything at the time on my bill. I then received a bill, discovered that my account was not closed nor my equipment turned in. Late august I went in to ask about the bill at a different spectrum office close to where I moved. They closed it out and noted that the gear was turned in at the previous and to research it. The result of the research said I turned the gear in august at a I still owed money. By that logic, I would have turned the gear in in Chesterfield, Mo and then drove 40 minutes to a store Fenton, MO to cancel the service on the same day. Spectrum refuses to correct the situation forcing me to pay for a bill I should have never gotten in the first place. If I refuse to pay it goes to collections. Chesterfield, MO Spectrum this was a terrible experience and whoever took my equipment and said they canceled my account but actually did nothing should be fired. It's not about the bill it's about taking care of the people who use your service and doing right by them. I would give 0 stars if I could and recommend others to stay far away from the Chesterfield, MO Spectrum office since they don't do there job. Spectrum as a whole, who is unwilling to help a customer that was screwed by one of their employees they would rather forcefully collect an insignificant amount of money then do right by the customer. STAY AWAY! read more

CHARTER is unbelievable and a HUGE disappointment! We moved into a new house in Wildwood (63038) and our neighbors across the street have Charter. We have been waiting for 1 full month for someone to come do a drop bury (bury the wires) and no one seems to be able to help us. How long does it take for Charter to simply run a cable across the street to our house? It has been a full month since we had the first Spectrum technician come to our house to try to connect us to find out wires needed to be buried. 1 month ago they came out and planted about 50 flags (5 different colors) all across our yard and neighbor's yard along with spray painting our grass and we haven't heard a peep since. We have contacted Charter every few days since this started, just to get a run around, misinformation or no information at all. We have been told countless times that "they will be there today" and no one comes. My husband and I are very behind on our work due to not having internet AND we are unable to mow our lawn. Our neighbors are not happy with the flags in their yard and no one at Charter will help us! I know the drop bury can't be done in the rain or cold, but we've had numerous beautiful days. Can someone PLEASE HELP US!!!! What do we have to do to get internet? read more

I've been a charter customer for years, and for a time you could deal with them and occasionally negotiate better deals, but that time is gone. Four days ago I got a competitor's service installed and called to cancel. Right during the installation Spectrum dropped out, though did come back on later. I paid my last Spectrum bill 5 days ago. Yesterday I returned their equipment and got a receipt. Today I got a bill for a $130. After more than an hour waiting and chatting with their customer disservice, I find out that I'm being charged the full cost for an entire month plus the modem. They apparently have a new policy that was established after I became a customer. It basically states that they have officially made theft company policy, so if you don't cancel just before a new billing period they charge you for a whole month, because they can and you can't do a dang thing to stop them. I signed no new contract or anything to indicate my acceptance to this bit of tyranny. No, all that was required was not canceling service before it became active. To me, this seems like something there should be class action lawsuits about, or better yet an actual bill of rights for consumers which states, unless your in a contract you can't be billed for services not received. I have some hope I may yet get the equipment charge back, yet their excuse of it taking 4 or 5 days to notice that the representative already scanned the equipment back in the system seems pretty inexcusable to me, to say nothing about being charged for equipment that was not remotely late in being returned. Their customer support chat system is also a big joke. It took like 20 minutes to reach someone, and even though supposedly I eventually got to a second level manager I couldn't tell the difference from that and a badly coded chat bot. If the response wasn't coded in, you can't get there, and evidently making an effort to part with a customer on good terms is not coded in there. read more

After driving 40 minutes to this location to return a modem, I was walking from my car toward the store at 6:59. (Closing time listed as 7:00pm). The employee saw me, but proceeded to lock the door and turn off lights. I knocked on door, but employee mouthed the words, "we're closed." Incredibly poor customer service. Very frustrating. Rude behavior. read more