I am a self-employed IT consultant and have a number of businesses as clients in Incline Village. I try to get my customers to switch to Charter from AT&T up here and am usually successful... today I had to write a letter to the salesman (I also had to make sure he knew exactly what we wanted before the install)... and he assured me he had it all understood... no problem... even his boss made sure.. so his boss got a copy as well: We have decided NOT to go with Charter Spectrum for the following nonsense: The first attempt the tech showed up - Chris - with instructions to install a 'hotspot', as we described to you pretty plainly from the get go - we would have our own wireless router... ok that's easy... so the tech then discovers that building has too many splitters already and to add another would disrupt all service in the building. So it's the end of the day and we have two choices 1) Put in an amplifier that would amplify the signal sufficiently to keep all service working. Problem - it would need to be plugged into the wall in one of the offices BELOW and if became unplugged - all service would be lost and entry into that office would be needed. 2) Charter would need to install a tap across the street and run a line overhead to this office. Problem - it would take some hours and it was 4pm so we decided to reschedule. I talked Chris outside and he assured me the tap would be installed before the office install date, they would run the line and then we could get Internet and phones working. He would be the one to show at the next appointment. Today - the 19th, 8am time of new appointment: I call to see if tech has arrives he has. Talked to him - can't recall his name but its not Chris. He walks in with the same install info - install a hotspot. I told him no we have our own wireless router, and go over what he is to do.... He said he is going to install a device IN THIS OFFICE to make sure the service is good. I explained what Chris had said about the over-splitting and the 2 choices and why we chose to have the tap and cable run. HE tells me well that was 'just someone being lazy'. I insisted we go the route we chose and he said he would call Chris and sort it out and there was no tap installed. I called back 30 minutes later, 8:30am and the tech had been dismissed - the business owner had cancelled the install and we will stick with AT&T. This was decided when the tech today told the owner, Matt, that with the cable run and the tap - he would lose service in the summer because of the increase in people in town.... I have been doing this for a long time.... I refuse that line of BS... I know there are overload issues but I would expect more of that possibility from a stretched-thin web of splitters than an isolated - one office tap. Your LAZY tech this morning - lost the account. Very unusual for Charter, very disappointed. Mark read more

For the past few weeks, I have seen and heard a slimy Charter salesman trolling my neighborhood. He stands on the sidewalk and waits for people to arrive home from work or wherever, then he stops them in front of their house and tries to sell Charter services to them. I overheard him last week giving his sales pitch to the neighbors and not allowing them to get a word in edgewise. He's knocked on my door several times, but I ignore him. I DO NOT APPRECIATE being bothered in my home. If I want your damn service, I will contact you! Anyway, what put me over the edge was what this slimeball did today. My husband and I were pulling in the driveway, returning from a much-needed day of fishing, when we saw the scumbag standing almost in the way of us pulling in our own driveway. This time he was accompanied by another salesman. We stepped out of the car and the guy instantly began badgering us about buying Charter. I politely told him we are not interested, but he would not stop asking questions and trying to find out why I'm not interested. Finally I had to get rude with the guy to get him to stop. Here's the thing: I'm happy with the services I have that are NOT WITH CHARTER. I also have a "No Soliciting" sign on my house. It's pretty pathetic when a company sucks so bad that they have to send blood-sucking salesmen into neighborhoods to try to gain business. If the product was that awesome, people would be contacting you, Charter! But the truth is you lie to get people into contracts that you don't uphold (trust me, we tried your crap service once). read more

I normally don't leave negative feedback for businesses regardless of the situation, but I can't believe what Spectrum is doing to their customers. I called in on my moms behalf after discovering how much she is being GOUGED every month for basic cable and internet. $200 a month! Thinking Spectrum would be willing to correct something like this, I called in and spoke with one of your customer service representatives, who informed me that not only, is this price accurate, but Spectrum representatives are instructed to tell their customers that they can either pay their outrageous prices, or cancel, as well as expect mandatory price increases twice a year. Are you kidding me?? This is honestly how Spectrum treats their customers and makes their money? By gouging hard working people nearing retirement age? We 100% will be canceling in the next few days. After doing some research online, I found out pretty quickly that this is standard practice for them and my recommendation to anyone reading this or anyone I may talk to would be to hurry up and cancel before your next biannual mandatory price increase. To make this even better, after messaging on Facebook exactly what was stated above, I got a message back telling me that if she needs to lower her monthly bill, that maybe she should downgrade to their cable package that offers NO tv channels. Yes you read that correctly. So apparently getting a fair price from Spectrum means just sending them money every month for no apparent reason whatsoever read more

CHARTER IS CRAP!!! I warn everyone!!! do not use charter services and if you do, don't pay a penny more than what is on your bill because if you're entitled to a refund they'll dick you around for months (been 2 months since I turned in my equipment) and still!!!! STILL!! can't give you a window of when your refund will get back to you!!! I have never in my LIFE had this horrendous customer service! CHARTER COMMUNICATIONS will smooze you to get you to sign up for their crap but god forbid! you have to cancel your services cause money's tight, they will do everything they can to talk you into a cheaper service and if you don't take it they turn into snobs that treat you like crap.....I've never gotten to actually SPEAK to a supervisor!!! I've asked every time I called and NOPE! what good are the supervisors!!! Just bull!! They won't give you a corporate number either...they tell me they don't have one...I asked if anyone on the planet could call the corporate office or would they have to call the call center...dude told me they would have to call the call center!!! MY ASS If I was the govenor or something I'm sure I wouldn't have to deal with the call center twits! read more

I had Charter at my home for the 8 years I lived in Reno/Sparks. Overall the speeds were always as advertised. I lived in an older neighborhood in Northwest Reno, and never had speed issues, and I also lived in a newer neighborhood in Spanish Springs, where I never had speed issues. I know that I've read and have friends that have had really bad speed issues in apartment complexes and very concentrated areas, but I never had these issues. I probably had an average of 3-4 outages per year, lasting longer than 2 hours each time. The longest outage was about 8 hours, which made it hard to work from home. Overall not too bad. My only real complaint was their support. I'm a power-user and network engineer, so I know the troubleshooting hoops and often perform them 2-3 times before actually calling my internet provider. On one occasion, I called Charter and jumped through their troubleshooting steps for about 30-40 minutes, only to be told "Oh yeah. We do have an outage in your area. Sorry." Overall though, their service was good and up most of the time. read more

It was obvious the account was canceled in January. The services were no longer used at that time, and the telephones were transferred without me having to contact them personally. The company I switched to said they would take care of transferring the services. Spectrum chose to be obtuse and insist that I must have contacted them personally in January if I wanted my services canceled. Choosing to charge me when they knew my services were canceled is unethical. They also told me they could back date my cancelation to January, but won't, due to 'policy'. This is also unethical. read more

Our office in Reno has Charter Communications for Internet. Since the office is closed by the Governor's Order, how can Charter continue to charge for service that cannot be used. Went into the office today and NO INTERNET, NO PHONE SERVICE. Charters lame excuse was they could not reach anyone to resolve the issue. So now we pay for Internet Service that we cannot use, and it may or may not work. The only solution is move towards closing down the office. CHARTER YOU ARE FIRED read more

This company lied from the beginning. Now their equipment burned out my TV. when I called them, they could not care less. Then to top it all off, they tried to raise the prices. I know they believe that they have just lost one customer, but the truth is, word of mouth HAS A HUGE IMPACT. SO DOES SOCIAL MEDIA. I would like to find out if there is a class action against this horrid company. If citizens can take down huge banks for cheating, this company can also be held accountable! read more

Ive had issues with Charter in the past. I figured they would be better now that they merged with spectrum, but no better. They came out installed new internet service, left without saying bye and left the entire home all internet conmects disconnected. No landline phones working, no Internet TVs everything disconnected. When I called and complained they said we are not like AT&T we just turn the Internet service and leave, then added most equipment don't work with our service. read more

I signed up for Charter at 39.99 for WiFi only. After a year my bill jumped to 65.00. When i asked the store manager Sandy about this she basically told me to go back and read my contract. This service is not worth 65.00 a month and their customer service skills have some much needed work. Im done with Charter! read more

Horrible, dishonest, low-life, low integrity, low quality, low everything, worst possible yucky service. Run. Don't walk away from this disgusting company. As you may have intuited, I hate this awful, piece of manure, bad, revolting, nasty company. I pity you if you are so stupid as to try it. Barf! read more

Worst service!! It's like calling Mars to get ahold of someone!! I'm switching to someone else. Plus the lady on the phone had absolutely no information on anything! Do you even train your employees?! Will never have service with them again read more

Internet keepa dropping, when i call them they said "sorry nothing we can do I guess you have to suck it up" what kind of bussiness tells the person that is paying for the internet to suck it up? read more

They keep raising my bill. I knew it was coming, but that doesn't mean I like the practice. We absolutely need Google fiber to come in and save us from these monopolistic charlatans. read more

Huge lack of communication throughout this company. I talk to one person and they tell me something, talk to someone else, and everything's different. Very frustrating to work with... read more

I made the mistake of getting a charter phone, can't wait till phone paid off and I can get rid of all charter services! Don't waste your time or money with this company read more

Alicia has the best customer service I have ever received at this place amazing work please give this woman a raise ASAP if I could give you 10 read more

I am not giving any stars because this company is a RIPOFF! They lie and give false information about their products! Do not get Charter!

If I could give them a negative star I would! ! Worst company to change your monthly fees. Carefully look at your bill every month!!!