I planned an installation three weeks in advance. The Charter rep I talked to on the phone told me it would be a seamless transition as I switched my Internet service from AT & T to Charter. When the installation day came I left work early to meet the Charter tech at my house. I expected the installation to take only one and a half hours. The tech brought the wrong modem so he had to go back to his office and get the right one. That wasted 45 minutes. After three hours, he told me he had my Charter service set up, but he told me he had cut the wire on my AT & T service and that I wouldn't have Internet service until I got a router. I told him that the Charter rep I had set up the installation appointment with had told me I would have AT & T Internet service until Charter had my Internet service set up (no mention of cutting the AT & T wire). The rep got impatient, and left in a hurry, leaving me standing there in a state of disbelief. I couldn't do anything until the next day. I called Charter and after speaking with three reps, I was connected with a supervisor. He defended the installer's actions. He told me I should have known that I should have bought a router and had it at my house on the day of the installation. I told him I am a 68-year-old woman and I don't have any knowledge of technological issues. I told him I had relied on the promise of the first Charter rep I had scheduled the installation with three weeks earlier (a seamless transition). He didn't care, he said there was nothing he could do to help me. I hired an Internet Technology expert to come to my house and hook up a router to get my Internet service up and running (an extra cost to me). I thought I was leaving an unhelpful company (AT & T) to go with a company that would make my Internet life easier. Charter seems to be worse with customer service than AT & T, which I thought would be impossible. But with no other options, I guess I'm stuck with Charter. read more

I live in a new, 2 year old development in east Sparks. Charter's coax cables were installed after we moved here in Dec. '11. This is only the most recent documented outages of internet service at my home. I wish I'd started this list when we first signed up with this POS ISP! Internet Outages. No reason for loss of service given for all except one case. 8-15-13 @ 7:38 am 8-18-13 @ 11:41 am 8-20-13 @ 3 pm 8-21-13 @ 10:58 pm 9-11-13 @ 2:12 pm 10-8-13 @ 5:15 pm 10-9-13 @ 9:50 am. 10-10-13 @ 5:45 pm 10-21-13 @ 11:00 am - Reported to Charter @ 11:35 am. No reported outage in area at this time. Scheduled service call for tomorrow. Charter called back to say there is a 'reported outage' in my area, and a crew is working on the problem?? I reported it so I know there's a frickin' outage!!! 10-22-13 @ 3:00 pm. 10-24-13 @ 4:45 pm. Recording said there is an outage in our area. Service was restored approx. 1 hour later. 10-25-13 @ 1:30 pm. Rebooted everything and it came back. When the service is operational, download speed is approx. 25-30 Mbps. That is the ONLY good comment I can make about this local Charter system. AT&T U-Verse is an option, but unfortunately their hi-speed service for us is only 18 Mbps. If a reliable internet connection is critical to you or your business, I'd recommend anything but Charter! What is their problem?? We've had Charter internet before moving to Sparks, and sure didn't expect this kind of service....err, lack of service! read more

A sales rep came by the house stating that Charter was better than ever. Going over that they had new leadership which worked hard to resolve their bad name. Well guess what folks, its not even close to being true. AT&T UVerse is not perfect but its FAR more stable than Charter. I would rate 1/2 of a star for Charter and 1 star for AT&T Uverse (in this area). Uverse varies by geographical locale. Their claim to 60MB/s is oversold meaning their pipe has too many customers on it downing the pipe from 60 to about 15 MB/s. Uverse is capped at 15 but you would get a steady 12-15 without any latency issues. (both companies have random drop outs - internet vanishes for a while). Charter's bandwidth (for my area - Reno) goes from 5 MB up to 30 MB, after 5pm until 11pm. Weekends ... you can guess (very low numbers). Update: 9/8/2016 http://www.speedtest.net/my-result/5617130123 11:45 pm at night, the internet should be fast. The drop-outs have slowed down to once a week or once every two weeks. Changing from drops out to slow slow dial-up or less speeds. Down-channel is how fast you pull webpages (data), up-channel is how fast you reply back to whatever you are requesting. If your up-channel drops to very low numbers your internet speed will come to a crashing halt. Up is use for saying 'yes I got that packet send another', Not related to the crappy service just adding some tid-bits so when you see 60 mbit down and .45 up, and wonder why your internet isn't working. Now you will understand why. UPDATE (2018): Charter as crappy as their service is, they are FAR better than AT&T for Internet. read more

Ok, so Charter is Charter. I've had my ups and downs with them. I've had horrible experiences and wonderful experiences in the past - I won't go into those details. We all know what the common complaints are about cable companies... Anyway, on to my most recent experience. We had a Charter remote that stopped working for whatever reason and then our modem started dying a slow death - several restarts a day only resulted in a few minutes of connectivity. Guess it was time to make the trip over to Charter to get new equipment. Their sign could be a little bit bigger, but luckily they have two entrances to their parking lot since you'll probably miss the first one. They are open until 7 pm, so even if you're coming in after work, you have plenty of time to get there. After a quick verification of my account, we got a new remote and new modem. For free. No questions asked. Wow. Nothing like "did you try new batteries" for the remote, they just handed us a new one, with fresh batteries. The new modem required calling Charter for activation. The lady on the phone was really friendly and didn't get frustrated with us after a couple of failed attempts to get us up and running. And to top it all off, she noticed we could be paying less for our internet while simultaneously increasing our speed. Nice - sign us up! She didn't do any other sales pressuring, like trying to get us to upgrade our cable. A pretty painless experience from Charter and we've been relatively happy with our service as of late (yay for finally having On Demand!) so Charter can sit happily at the "A-OK" mark. read more

Piece of crap monopoly! Service has been out for 8 hours with no time frame given when it might be fixed. Hung up on multiple customers. Get your act together!!!!!!! read more

Charter Communications - Internet Service Providers Near Me - Reno, Nevada

Our family has had a love/hate relationship with Charter. I will say that I am very pleased with them for gracefully finding a way for us to downsize our services as we requested last month, while keeping what we desired. However, two situations are difficult for me to be rational about, hence only two stars. 1. We canceled all Charter services back in November 2009 because we honestly weren't in a position of affording them. Charter stated that there would be no issue in porting the telephone number that we've had for several years to AT&T and signing up for Lifeline Telephone service. As things turned out, Charter refused to release the phone number for reasons that they refused to explain to us. We had to switch numbers and its become a big hassle to let all of our contacts know about the new number. Charter never apologized for the situation nor attempted to help rectify it. 2. When we canceled our service with Charter, I returned the Digital Cable box to the local Charter office and received a receipt stating so in exchange. Three weeks later, we began receiving letters and almost incessant telephone calls from a collection agency demanding the return of the Cable box. Our faxing of the receipt received did no good. They insisted that it was a fake. Not until we had to escalate the issue several times did this Collection Agency get off of our backs. Not recommending Charter. The end. read more

If I could give negative 1 I would. Issues with them from the get go - technical issues that took over 3 months to work out, was supposed to get a credit - no one could verify or apply it. Vacation hold put on service automatically re-upped a month early, charged full price. No one had the authority to work on that either. Into fully soaking the consumer - apparently no one has the authority to do anything in this company. Poor customer service, iffy tech service - canceling mine. read more

I don't remember how long the honeymoon period was with Charter/Spectrum TV, Internet, phone service. When it was over it was really over! My bill more than doubled and that really caught my attention. I immediately started checking out other options. It seems that my best bet was to return to AT&T U-verse that I had before I went with charter. I was all signed up with them and was looking forward to a bill that would be less than half what Charter now wanted me to pay. When my installation appointment came and went with no one showing up at my home I tried to call the local office where I had signed up. However, having the usual problems with AT&T I was unable to reach my local office so I drove there. They claimed that they had been trying to call me for about a week and had left me numerous messages but I know that they had not. The problem was AT&T no longer serves my area because they don't have enough signal for all the requests they are getting. Hard to believe. In any case I was not going back to Charter so I was up the creek without a TV. I mentioned to my son that I had been reading about people who are using an indoor antenna for TV and I already had Netflix I could rely on for movies. My electronically savvy son was visiting me at the time and we got my whole system except for the Internet set up in 2 days. I had to stay with Charter for that. The system is working well for me as I find out I do not need more than the 22 stations I pick up with my antenna. So today I happily returned all of the Charter/Spectrum equipment to their sales store. It looks like I am not the only one that isn't happy with their service charges. There were no cars in the parking lot and no customers on the interior of the store. read more

Charter Communications - Internet Service Providers Near Me - Reno, Nevada

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Yep, another bad ISP review. I was forced to buy Charter for the 2 years I was in college. The first year I bought Charter internet, I had 2-3 months of technical difficulties in my unit. My connection would just drop off while I was gaming and ruin my leisure time. My roommates and I complained forever about the issue until the technician assigned to our unit had to leave his personal modem with us to use for the duration of my lease. The following year, the internet worked fine. The problem came from them losing the modem I returned! I called a Charter rep who instructed me to drop off the modem in their drop box, which is unprotected. Then I get calls 2 weeks later telling me to return my modem! Looking back on this, I feel like giving AT&T might have been worth a try... read more

Service has been solid, but the rate creep is starting to get annoying. I don't expect the promo $30 rate to last (it was just 12 months) but I figured the $50 rate would be there for a while. Nope, now we are up to $60/mo for net only. I really hate how companies make you pester them to get promos, but this is the state of the biz. AT&T cannot compete on speed (18Mbit isn't even broadband per the FCC anymore), so maybe some day down the road we will see a party bring fiber (FIOS, FTTH, FTTP) to this smaller market and shake things up. Until then, Charter is still the best option in town for wired internet access. read more

I called Charter to setup an appointment because my internet service was slow and had been for a long time. Service tech (ya right) shows up and starts telling how my internet is slow because the peak usage is between 1:00pm and 10:00 pm and that just the way it is , sorry. My question is how can Charter charge me $45.00 for a service call for a tech to make excuses as to why there internet service is slow and crappy. I'm not the only one that has this problem, I know of two other people with The same identical problem. Charter likes to advertise what great internet services they have but they can't deliver, false advertisement . For what my monthly bill is and what crappy internet service I get they should be paying me , maybe ATT, DISH IS THE ONLY ALTERNATIVE, GO TO THE COMPETITOR. I think you should be able to give a rating from 0 to 5 stars because charter would get 0 from me. DON'T USE CHARTER CABLE. read more

I wish I could give negative stars. I moved back to California at the end of April 2015. I went in with my roommate to change names to her to avoid her the costs of reinstallation. She wanted paper bills instead of email notification that I had signed up for. We saw the clerk change theses preferences as well as the contact information. The very next month I was getting emails from them and just thought that maybe it took a little while to process (even though you would think that a telecommunications company wouldn't take that long). I therefore ignored these email, but doing so I didn't know that my previous roommate wasn't receiving any of the statements. So obviously what the did next was slap on some late penalty fees. Once they added the fees, I started getting calls, which is when I knew that someone didn't do their job. I called asking about the account and whose information is on it. They told me that my roommate's info was on it, so therefore I couldn't do anything to change the account information. So I told my roommate to call them to see what's up. She called and they told her the same thing; that everything was under her name and that they would change to paper bills. Oh, and they weren't owning up to their mistakes and still charged her the overdue fees. It is now mid-June and I am still receiving notifications from them. As much as I would like to say profane things, I don't want to stoop to their level in quality. Please hire quality staff that can do their jobs correctly and accurately. Unless you are trying to run a scheme to find ways to charge extra from your customers, then by all means continue with what you're doing. read more

Crappy service old technology. Had way better service in Vegas with Cox cable. Hard to reach on the phone kept getting disconnected when I needed a customer service representative. Find someone else is my recommendation. read more

Please do not sign up for Charter Business. We moved over from our previous provider 4 months ago and our lines (10) have gone down repeatedly. Once for a whole day. There is no way we can run a service company without phones. We are now moving back over to Integra Telecom. read more

As a longtime former customer...a truly, truly awful experience. TV, with its energy-hogging overheating MOXI box failed me numerous times. The "repair" people who came out were all freelance kids who never could get my channels working. Support people on the phone (other countries?) would only tell you to restart your box. Billing mistakes would only get you apologies with no one having the authority to fix it. Charter also boosts the volume on their inserted commercials, mostly all More Furniture and Eat at Joes, their only 2 sponsors. The internet speed is great but would constantly just stop. The guy who came to disconnect me didn't even give me a chance to say hello, saying the many others he disconnected heaped abuse on him before he could start talking. Anyway, with AT&T Uverse now, paying a lot less and am amazed how better their system is. read more

If I could give this company .001 star I truly would. I have been having problems with this service since installation in December. The DVR shuts iitself off, everything in programming is "TO BE ANNOUNCED" ...I am so damn frustrated because my apartmeent complex won't allow DirecTV or DISH due to a hole drilled in the wall. When you call to complain they have the unmittigated gaul (AND BALLS) to tell the customer "Our efforts have been exhausted to help you" ... WHAT? Since this service is NOT free,and you MUST pay for their services, I am tempted to turn them into the PUC as they are charging you for a utility you MUST have. I sincerely hope this company goes out of business or are severaly fined for their lack of accountability. read more

Great time of day to come to the main office, right before lunch, only waited 5 minutes. Had to return all equipment before I head out to Florida. Even was able to get a new remote for Deb without returning the broken one. Service has been OK for the past year. The internet was fast but the TV kept going out right in the middle of a movie. Guess reception is optional. If you want a good deal for bundling it was the best around. TV, internet and telephone. But if you try to drop one the prices go way up, so i continued to pay for the telephone I never used. Thank goodness it was only for a few months. Think I will go back to Dish, never had much of a problem with them. (Of course I did not live where it snowed.) only had monsoons for a few days a year. read more

CHARTER does SUCK! But, what sucks even more is that Charter is pretty much your only option if you want cable tv & internet services in the South Lake Tahoe area! We tried getting the Dish and couldn't because of all the beautiful trees and were told you'd have to go with Charter, but beware, they suck cuz the Dish installer used to work for them, but no longer. Though the Charter installer was very cool, the following are the main reasons they should be out of business but highly unlikely since the owner is a billionaire that co-founded Microsoft. 1. Took 3 tries for them to get the appt. right as to when they would come out to install our cable and internet at our vacation home that is 3 hours away from where we live. We would arrive and wait the timeframe we were told to wait for someone to show up, only to have no one come out! 2. When you call their customer service, tech support or billing dept., you've got to go through 30 different automated choices before actually talking to someone live in the Philippines or Jamaica! Yes, the accents are always from these two places. 3. We opted to get the modem and router from them directly because it was easier for the installer to do it and was told we'd get a $150 rebate. Low and behold, we never got the rebate because the online instructions stated you must submit 3 months worth of billing within 60 days of activated service. Is that even logically possible?? They also made sure to wait 90 days before they started to actually send statements, but when I requested for them to assist me with this isuue, they never returned my call as requested. With that said, we never got our $150 rebate and CHARTER SUCKS!! PLEASE BRING ANOTHER CABLE/INTERNET SERVICE COMPANY TO LAKE TAHOE!!! read more

LIKE (cable service): I like that I no longer have a giant satellite dish bolted to the side of my house (actually, I do, but that will go away soon enough now that we have moved on from DISH). I like that I have just one cable from the wall to the box and then to the t.v. I like the price I'm paying for the channels I get ($29/mo). DISLIKE (cable service): This guide is PATHETIC! Seriously. What was R&D thinking when they came up with this ridiculous excuse for a guide. And do you seriously believe I'm going to upgrade my programming simply because your system automatically returns to the Charter Ad Channel every time I turn on my t.v.? Charter needs to look to DISH Network for a guide/DVR system that is user friendly. LIKE (internet): Internet service is spectacular in comparison to AT&T in our area. Thanking the good Lord every day that I get on the computer. DISLIKE (internet): I waited so many years to switch to Charter. What was I thinking?! read more

Let me start my review by stating we have their stand-alone internet service. For the Reno/Sparks area, no other provider can match their 60 MB/s speed. However, I'm pretty sure every other company on the PLANET has better customer service than Charter. After hearing numerous horror stories of how terrible they were, I decided I like having high blood pressure, hearing "I told ya so" from everyone, and drinking heavily at 10 am on a Saturday, so I signed up. One year ago, I spent a few days reviewing the pricing and had a 75 minute phone conversation with a sales associate to insure that I was NOT receiving any introductory or discount offer, and they assured me I was not. Fast forward one year and I'm typing this review while being on hold for 1:13:46 and while the customer reps and their supervisors have been very polite, the story I keep getting is "I can't discount your plan." I simply told them, "I never asked for a discounted rate, and I'm not asking for one now. I just want my bill to be the same every month." I was told that even today's "Standard rate" may change in the future and I told them that I may change companies in the future. I realize this entire diatribe is completely a "First World" problem but no one likes being lied to or misled. Bottom line, their internet is the fastest around, their service reps were very polite, but their sales reps are liars and charlatans. And yes, I still have Charter and complain about my bill every damn month. Thanks Obama. read more

Ahh now I remember why I haven't been a customer of Charter in several years. Several years ago, I dropped Charter because I got multi-hour outages almost every month...And thats while I was on it. Who knows how many times it went down while I wasn't there, or asleep. As someone who primarily works on internet based projects, this was totally frustrating. Their customer service never seems to be able to provide an ETA for restoration of service..they just tell you to wait it out and hope for the best. I don't blame their customer service staff, this seems like an infrastructure problem and the result of a lack of initiative/motivation by management. The ISP for my business office always knows about outages before I do, and they are able to provide eta's for downtime. Why can't Charter? I was thinking to myself that they must've improved by now, but no. I went to my bosses house this afternoon to see why their internet wasn't working. Sure enough its out..again, for the 3rd time this week. Run, don't walk away from Charter. I've been using the service from the major phone company here who offers internet, cable and phone and haven't had any noticeable disruption in service for years. read more

We signed up for the cable tv, phone and internet service. The internet speed is great - often getting 50 MBs. On the other hand there's the cable TV service. It seems like a lot of the channels I liked to watch on AT&T aren't there. The worst part of it is the software interface. Compared to AT&T it's like going from 2015 back to 1980. You can't record a show and watch it in any room, you have to watch on the particular device that records it. The fast forward function is hard to use, it seems either painfully slow, or so fast it flies past where you want to start watching again. Their programmers should look at AT&T's Uverse and copy it. read more

With my wife job, she has been transfer around a lot over the past 15 years and she is one of the top performers and teachers of what we like to call her 2nd career. When we transfer to Nevada, we decided to take our business to Charter Internet, since they do not require a contract and we sometime don't know how long we will be in one area. While in Nevada, we move a few times and since we are getting older we decided to buy a home and stop all of our relocating. We picked Charter and bought a home that was 12 years old. Also, we found out that Charter Holds a Monopoly on the internet in our area and could not get another company. The person that we purchased our home from, was older and never had internet service and only had TV service. We called Charter/ Spectrum and requested an install. It took Charter 7 weeks to have the install done. Not because they were backed up, they claim they could not find the cables to our home. Now remember that the women that lived here first, had TV service. I can understand that it could take, maybe a week, but 7 weeks to just find the cables? With that said, when Charter found the cables, they knocked a hole in the side of my home that is about 8x8 in. to connect to my home. How did they fix it that is easy? Charter placed a 10x10 in., box over the hole and added some black putty to a gray color box, which is in the front of my home. That was there idea of a fix. Let me add, that with a hole in the house, come bugs. So, time goes by and now its winter time and I want to tell everyone what type of company, Charter really is. Now the snow melts and gets inside that hole. read more

Man Charter is the absolute king of obnoxious commercials First "OH LISA YOU'RE SO FINE LIKE A WINE" Then the guy with the huge wad of dip in his mouth "Churter shur wur wu sum gun" Now it's "NEIN NEIN NEIN" I just don't understand why they have to advertise so much on the local channels when they have a virtual monopoly on TV. I mean, odds are you're watching the Charter commercial on Charter service you're already subscribing to. I do appreciate that Charter Business that some local hotels/motels have though. It has every channel I want, even some obscure ones like NBC Sports Network and CMT (for Dukes of Hazzard). And Retro TV for MST3K on Saturday nights. So 3* for that I guess. read more

So we canceled our Spectrum cable service. First, the menu system was antiquated and bundled with landline and Internet. The internet was slow - generally about 30-35 MB/sec. We wanted to drop the landline and were told our price would go up. Our new billing cycle started Aug 25, we canceled on Aug 28. Spectrum apparently (and almost invisibly) changed to a monthly billing cycle and has billed us $185 for services we didn't receive. We were told we were informed of this on our April billing statement. Mind you, not multiple statements; just that one. When we called in to cancel our services, we were not informed of this change or we may have kept the service one more month. When we signed up 3 years ago, we were told: "no obligation, cancel at any time". This commercial has run numerous times, yet Charter Spectrum changed the agreement with 1 small print notice in one bill. This is an egregious abuse of the customer and unacceptable as a business practice. I highly recommend you do not do service with Charter Spectrum and warn your neighbors and friends. When the Spectum contract comes up in your community, please speak up drive Charter Spectrum from your community. read more

I was a Charter customer for over a decade until yesterday. I finally cancelled my service when the second Moxi box blew up. They replaced the original with another used Moxi which was still dusty from the last person who used it! WTF is that? It was clearly a defective machine as it was glitchey from day one of use so I knew it wouldn't last. It lasted 4 months when it finally kicked the bucket and its guts fried themselves presumably. Good riddance! I'm done with Charter. The best thing they have going for them is On Demand. Other than that, you'd be better off with ATT UVerse or one of the satellite providers. read more

Charter Communications - FML - Internet Service Providers Near Me - Reno, Nevada

You lower your rates, yet we have 5 lines of service and can't upgrade or take advantage of the new rates. Sad that you treat long time, existing customers this way. We shall be sharing our experience and look for another carrier for our Cable, internet, home phone and mobile needs. read more

OMG! Did I get screwed by Charter! I called them on 11/21/17 and spoke with a Mara with their customer service. I was told that if I had my account on seasonal hold ($5.00/month) that the period of time I was out of town (6 most) would not count against my internet promotional rate and that when I returned my account would be reinstated and I would get the last 6 months of the promotion rate. LIE!~ I just got a bill for the full non-promotional rate. I asked to speak to a supervisor. Told that what I was told was wrong...he would not do anything to correct the problem. Yes...Charter is the WORST. read more

Charter sucks! Worst customer service and half the time my cable/internet doesn't even work right. They also charge you a month in advance. I would never recommend this crappy ass cable/internet company. read more

If you're a Charter cable customer, you've noticed the annoying ad channel that pops up whenever you turn on the TV. Okay, I get the point, you're switching to all digital and if you don't have a digital converter box, you won't get a signal. The lady said, call or go online and they will DELIVER a box to you. I went online and NOWHERE did it say where I could order a box. Instead, it directed me to VISIT a store, so I did. I had to take a number and wait in line for 20 min. Now, I'm not going to say I'm a snob because I've been broke poor before, but WTF charter customers you smell like you're homeless, but you can't be because you're Charter customers, and why do you have to pay in person? If you don't have a checking account, get a frickin money order and mail it in. WTF? It was like going back to 1963 and people paying their utilities in person with change jars. WTF? Okay, so 20 min later, I get this rather pleasant nice lady and I'm expecting hassle, headache, heartburn, but all a sudden she's like, well, I had to move you from our old system to the new one. Great, I'm thinking, hassle, headache, heartburn. Oh and look, you wind up paying less each month. HOLY MOTHER OF COAXIAL CABLES! Yeah, that's why you're getting four stars my friend. Never had problems with reception, don't like satellite dishes, and my Internet is super fast although I do get occasional connection problems. read more

I had Charter Spectrum internet service for a couple of years. They increased my bill without informing me. They also changed the billing cycle dates and put a tiny notification on the bill that bills would no longer be pro-rated upon cancellation of services. So users could have to pay an entire month regardless of whether they have one day or 29 days of service when they cancel. It is probably legal since they included the tiny notification, but definitely a sleazy way to grab unsuspecting customer's money for unused services. I will go without internet before I get service with them again. read more

Last year Charter raised my rates by $35 per month. I complained and they wouldn't do anything. So I canceled the service and then restarted it the next day and got the same low rate I used to have! What a waste of time. Now, a year later, the same thing is happening - they jacked up my rates by $35 a month. I called again to complain and AGAIN they won't do anything so I'll have to cancel for the second time! And restart AGAIN! Or this time I might just cancel and look for other options! When I called this time the lady in the "retention" department kept telling me what a great deal I was getting. if I cancel and restart they charge a $25 reconnect fee. That's a whole lot cheaper than paying $35 more per month. Pulling my hair out as I type. read more

This place is an absolute joke. Do not waste your time coming to this facility, I would honestly drive to another town then deal with this place, but knowing charter they are all awful! Had their service for 2 months and it barely worked and the customer service was terrible. read more

The Good TV service never went out. Internet ran fine. Installation guy was nice. The Bad: Signed up for Triple Play because they offered a free Kindle HDX after the first month's payment. 3 months later I still hadn't received it. Called to get it sorted out. I was transferred twice and then told by Brian that it would be figured out and someone would call me back within 24-48 hours. He told me that if nobody calls me to call back. All the notes are on my account. The Ugly Nobody called for 3 days. I called back and William told me that there were no notes on my account and he didn't know what to do. After he put me on hold he told me that I had to take all my paperwork proving that I was supposed to get the Kindle to the nearest Charter store and work it out with them. The Conclusion I asked William to transfer me to the person who can cancel my service. He did without hesitation. Didn't even try to keep me as a customer. Erica asked me if there was anything they could do to keep me as a customer. I said that I would remain a customer if they sent me the Kindle they promised when I signed up for service. She said she couldn't do that. So I cancelled TV and Voice but kept the Internet until I find a different service for that. Bad Call Charter These days with Hulu and Netflix, nearly all my TV show viewing can be done online. I was paying $116 for the Triple Play Silver package. Now I only pay $59 for internet. Their refusal to send me the $180 Kindle HDX 7" is going to cost them $684 per year at least. When I drop the internet it will be even more. The last cable service I had before I moved here I was with for 7 years. 7 x 684 = A lot of $$$ read more

So tired of the in and out service almost every night!! Never fails around 11:00pm to 1 or 2 am no service! I am up all night and have nothing to watch or get service on WiFi! I am so sick and tired of this bs! They have gone downhill big time! Going to satellite!! read more

Charter is exposing their customers to security vulnerabilities with no way to rectify. I tried to update the firmware on my Charter supplied Netgear router to ensure I have the latest security patches because the firmware version number appears to indicate that it is very old. It was not possible to update the firmware directly from Netgear because their update process checks the currently installed firmware version first for a match and the match fails because the currently installed firmware is a special package provided by Charter. (This is apparent from the "CH" at the end of the firmware package name - in my case V1.0.3.6_1.0.63CH). I confirmed with Netgear that they do not create packages with this naming scheme and that it must be a custom package provided by the ISP. Despite two hours of trying, I could not find a single person at Charter that knew anything about this, even up to the supervisor level. They repeatedly tried to send me to Netgear to resolve the issue. In the process of going through this I discovered that other Charter customers have been through this too and eventually wound up having to reflash their router from scratch to get rid of the old Charter package so they could install a current firmware version with key security patches. This is incredible. read more

The fastest internet available in Reno. Don't let rumors and past experiences hold you back from being happy with your service.

I have finally paid all the closing utilities on the house I recently sold. When I received a notice from a Collection Agency on behalf of Charter/ Spectrum Communication for $51.32 On May 22, I was shocked. They had sent me bill on May 8. This was the first time in my life to have something in collection. I had prorated the bill right after I moved for the 4 days I used my Internet. Did you know that Charter no longer Prorates your bill and they just changed the policy in 2019? You must pay for the entire month. Well then they should have left the service on the entire month for the new owners. I didn't know. I was told by the supervisor "You should have read your bill". She also said this has nothing to do with the new owners bill. I beg to differ! You shouldn't be charging me and the new owners for the same service at the same address. Shame on you! Since I do bill pay on line that is a constant and I don't read them. I had spoken to Charter employees at least 5 of them over the last month. And they sent me to Collection for $51.32. I won't ever us Charter/ Spectrum again and the intent of the post is to make others aware. What happened to Customer Service and Keeping customers. I'll have internet and TV services again. Do you think I will ever use Charter/ Spectrum again? I now understand why their Stock had dropped over 17% in just a few short months. People need to start using common sense!!! read more

We just got charter internet phone and cable. Lucky us, we've had this mess for 10 days and have been able to watch less than a tv show this far. The cable box resets every 15 min and we can't enjoy a full show. We called and they set something over the air to "reset it" that didn't work and so they pretty much told us we are out of luck. Thanks charter you're the best read more

Charter is the worst internet company I have EVER had the displeasure of dealing with. When I sign up for internet service, I expect the company to A) provide the service I'm paying for and B) respect my privacy and me, as a person. So when I started getting call after call after call from a 775 number, I was confused. It wasn't a number I knew, and they were calling at least FOUR times a day (I'm sadly not kidding). Finally I Googled the number and found out it was Charter. I called them back, and they wanted to sell me a land-line and a TV upgrade. Are you effing kidding me!? I told the woman to put me on their do not call list and that if they called again with anything besides issues regarding my ACTIVE account, I was going to report them. Funny how the calls stopped right away. Then, my house came down with the stomach flu - the nasty, "I'm going to die if I eat anything" stomach flu. That's me, my husband and our toddler. Have you ever dealt with a toddler who has the flu? If you have, you know how overwhelmed we were. And so, being overwhelmed, we were ONE DAY late with our payment. At which point Charter started with incessant text messages and phone calls at all times of day - finally when they called me at 8:30 I picked up my phone and ripped into the guy. (Seriously? You're not going to stop my service if I'm a day or two late on payment. Stop harassing me!) At which point the phone calls (mysteriously) stopped. Now I have pop-ups on my computer telling me I need to "call Charter right away for an important issue regarding my account!" OK. So I call. The announcement? IS THAT MY BILL WILL BE DUE SOON. Not that it's past due. Not that there's an outstanding balance on my account. That my payment is due soon. I spent ten minutes on hold and an additional ten minutes tearing the woman a new one, which equates to twenty minutes of my time that was spent with Charter, instead of doing school work. Dear South Lake Tahoe: Please, for the love of God, bring another internet provider into town. Maybe if Charter had some competition they would get their business together and stop harassing their customers. Probably not. But I can hope. read more