Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

I have used VHS twice for work at my home. I had a Ring smart video/doorbell installed on the front…read moreof my home. Sure, I could have installed it myself, but would I have been brave enough to drill into the brick on the front of my house and not ruin everything? Probably not. So happy that Doug (one of the owners) knows what he's doing. He took care of ordering the parts, taking care of installation, and showing us how to use the app on our phones to get the most out of the system. He didn't try to upsell us on any additional products. We used VHS a 2nd time to install a smart lock on our home. Again, Doug showed us the various options available and pointed out we should choose a color that matched our existing hardware (I would not have thought of that on my own). He took care of ordering and installed for us. He ran into a few snags removing the existing lock and then getting the new deadbolt to latch. I can only imagine if my partner and I were trying to install, we would have been freaking out. Doug handled everything in stride (he's done this a few times). We thought we could download the app can get it connected to our Smart system ourselves, but again Doug was there to help us out when we got stuck. The personal attention that they give at VHS is unmatched. Communication via email with both Doug and Sean was easy and quick. They were available even after 5pm and on the weekend to work around our schedule. Of course, you could try to do everything yourself, but they take the thinking and arguing out of the equation. That's absolutely worth it to me!

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

I will pick this store, it gets picked on the most. my problem is not the store but the service…read more i have lost jobs through t-mobiles busy signal on my line. they say my line is busy and the call hangs up not allowing the caller to leave a message. I feel T-Mobile owes me free service for a year to compensate for my losses, even though my losses are greater than my bill.

I have been to this store a few times and have always had a pleasant experience but today possibly…read moretopped all of them. My mom has had T-Mobile as her service provider for several years now (around 5 years and before that she didn't have a cellphone) but she has been wanting to get a smartphone recently but did not want to sign another contract and pay a lot of money for certain options. I told her that she should go with their prepaid plan so she doesn't pay a fortune for certain things like texting and exceeding on her monthly minutes. When she finally decided on it, I had purchased a prepaid phone for her to use. I wanted to get everything set up for her before she flies back home so we went over to this T-Mobile store this afternoon to try to take care of things. The associate who helped us, Corey, was very nice. I explained to him what I needed done and he took care of it all: the porting of the number, transferring all the contacts, etc. He even made sure that the phone was working properly before we left! I was really impressed especially because I had ported my number some time last year as well and it took 2-3 weeks, got billed twice, had to spend hours of angry phone calls with the store (Edwarsville store) I went to and with their costumer service reps before everything was resolved. That was a painless experience and I am so happy with the experience overall. The associates were very friendly, one even offered us chairs to sit on and some water but we were fine and refused politely. The only excruciatingly painful part now is making sure my mom remembers everything I taught her about using her new smartphone.

This is the first time I've worked with this team, and I couldn't be happier with the results. If…read moreyou're looking for computer and technology services, this team is top-notch. They exceeded all my expectations.

From the owner: Computer and Technology Services (CTS) provides comprehensive technology solutions for businesses…read moreand homes across Madison County and St. Clair County, Illinois, and the St. Louis area. We specialize in reliable, professional, and scalable tech services designed to keep your systems running smoothly and securely. Why Choose CTS 15% OFF for New Customers 25% OFF When You Refer Someone Better Business Bureau (BBB) Accredited Flexible Monthly Support Plans available Business & Commercial IT Services Business IT support & consulting Network & cybersecurity solutions POS system setup & support Office computer setup & workstation installation Office relocation, movers & full IT setup Commercial installations & managed IT services IMAC services (Install, Move, Add, Change) Internet solutions & structured networking Home & Smart Technology Services Smart home setup & IoT (Internet of Things) integration TV mounting & home entertainment system installation Cable drops, Ethernet cable jacks & cable management Assembly & installation of home entertainment systems Security & Infrastructure Security cameras & motion detection systems Network cabling & infrastructure setup Ethernet & low-voltage cabling Computer & Device Services Computer repair & troubleshooting Data recovery services Office computer removal & electronic recycling …and more! If it plugs in, connects to the internet, or powers your business or home — CTS can handle it.

DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

My boyfriend and I met Rick! Very polite manner!!! I unfortunately didn't catch the useful man…read morehelping us. Nonetheless, Friendliest employees. Very helpful. Let's hope we can troubleshoot my PC! Definitely ask for him if you need anything. 10/10

Found what I wanted easily. When checking out the worker was super nice and helpful. Showed us some…read moreextra options and price deals. Would come back for tech stuff.

Great service. Eric is the man and knows his stuff. He cares and that means a lot. I can't say…read moreenough about him

I went in to transfer my phone number from another carrier and to get a new phone. Arthur was my…read moreassociate and I have to say he was extremely professional and patient with me. My phone was on its last leg and the WiFi was not working. Everything had to be transferred manually and once the new phone was on, an update had to be performed. The process took awhile but everyone there walked me through it, waited patiently and explained how it worked. He made the process more than smooth and user friendly. I learned that this store was one of the only ones in the area that doesn't work in commission, I always like to ask for future use anytime I receive good service, and learned from employees that it is not. They should be! They made this the easiest and most enjoyable cell phone store visit I've ever had!!! Thanks y'all! I'll be back but it's really discouraging to know you don't get credited or have financial incentive/ rewards for your good work