Another thing to add is how friendly and attentive the staff is over billing. I froze my membership to workout at my university. I was billed accidentally and Jonathan was very responsive and took the matters very well! Before I even had the chance to call the gym, he called me and made sure that everything was taken care of from the GM. Just speechless, absolutely amazing customer service. The staff here are awesome and really look after there customers! read more

Charter Fitness - Gyms Near Me - Alsip, Illinois

Should be cleaner. Too many fossils in the morning that leave their crap on a machine and then talk for 45 minutes. Too many kids in the afternoons who sit on equipment while playing on their phones. Nights are crowded but you get your work in. read more

I have been coming here for years and loved the idea when they started offering the 24 hour services since I usually get off work at 10pm and go straight there. Lately it seems a member has been taking advantage of the no staffing this late. He has consistently been bringing in giant speakers and playing it full blast disrupting other people working out. Even after I asked him to turn it down because I could hear his speaker across the gym through my headphones, he did then turned it back up moments later. He has been taking several sets of dumbbells and ez bar curls while utilizing several machines at once and not allowing people to grab the equipment needed when he sits on his phone for 25 mins at a time. Please nip this in the butt. He is getting a lot of people fed up who enjoy a late night workout in peace. read more

This place has gone down hill. It's soooo dirty nobody is ever cleaning. The bathrooms are gross, trash all over the floor, and just gross.

Heard this gym was going 24 hours which is what got me interested. The employee, Erika, was kind enough to answer all the questions I had regarding this. I'm not very tech savvy and was grateful when she showed me how to scan in. Would have been standing there confused for ages otherwise! Gym was very tidy, something that's a must for me. Decent selection of equipment. Overall a pretty great experience. Helpful staff made all the difference. I can see myself dropping by on the regular. read more

The worst experience I've ever had with a gym! I signed up online on a Saturday with the intentions of bringing my mom as a guest to help her get in shape. After signing up I received a contract saying I can only bring a guest once a month, which does not work for me. I went into the gym to cancel and was told I could not because it was too late (a lie). Apparently they have no corporate number. I was told the GM would call me. Never spoke to anyone. Fast forward to almost a year later and I STILL haven't talked to the GM, I call multiple times a week and he's never there. I'm STILL being charged for a gym membership that I've NEVER used. read more

Pros: Good location. Has equipment you need for a decent workout. Affordable. Fairly clean. Cons: 1) Atleast once a week this place smells like it's been cleaned with a dirty mop(women you know exactly what I'm talking about) 2) They still have the old school water fountains. For God's sake invest in the touchless water fountains like everyone else 3) They really need to stop displaying images of the facility manager on the tv monitors; his ego is getting too big. We get it get it, he's the manager, he's fit, bla bla bla. No other fitness center does this; it's silly and annoying. Display something more interesting 4) the pricing structure for this specific facility increased and individuals who have been members for 10+ years were NOT grandfathered in. That's what we get for our loyalty 5) The pricing structure dictates the membership which in turn dictates the hours you're permitted to enter the facility. This means, although they are now promoting that they are a 24 hours facility, you actually have to pay more $ to get the 24 hour access. What other gym do you know does this??? It's comical. I wonder what genius came up with it. 6) If you plan to workout early morning like 5am, they no longer have an employee there. You'll need to make a call to have the doors unlocked. Not sure of the exact process but it's ridiculous and no other fitness center does this. It's not my job to get the doors unlocked!!!! There are still a few $10/month fitness centers in the area(literally down the street). You may want to check out your options. read more

I am SO unsatisfied with Alsip Charter Fitness, specifically the managers Michael and Barry. In February 2021, I signed a 3 month commitment for training sessions. My trainer was Fran (she's been amazing). In end of March/beginning of April,  Fran was told to man the front end bc of short staff and all of her clients would be given to other trainers. I did not receive ANY phone calls from a staff member, other than Fran. I have text messages between myself and Fran where I'm asking (for at least a month) for someone to call me to get my remaining 11 sessions finished. Fran would tell me she told Michael and/or Barry and also told my new trainer Dylan, and that there was nothing she could do beyond that. They never tried to reach out. It is now June; I've been calling WEEKLY to have this fixed. I even would talk to David at the front desk when I came in to work out. I talked to Jordan (Assistant manager) yesterday (6/11/21) who admitted to knowing of the situation but thought it was handled by now. She finally sent an email to Barry and Michael, which Barry finally responded to. Two months of calling, talking to the front end and texting, and I finally get a response of "I have availability this week. When would you like to come in?" I responded that it was my son's birthday and we could talk the next morning. He agreed and also told me that the GM, Michael, would contact me on Sunday, 6/13. Michael ended up calling me shortly after, in the middle of my sons birthday when I clearly said I couldn't, to discuss. I told him it wasn't a good time and we could discuss another day. I ended up having a moment and told Barry to have him call me with no success, which is fine since I didn't expect him to with no heads up. So I told Barry to have him call me between 9 & 10 AM on June 12 and it had to be promptly at that time due to my son's birthday party. It is now 314PM and no call. Customer satisfaction is clearly not the top priority. If I was a manager, I'd be doing whatever I could to help an unhappy customer, especially after TWO+ MONTHS. I've been a customer since 2016 and this is the worst customer service I've ever experienced. It's a shame since I did love this gym and location. I don't want to resume training any longer with this company. If they don't care to schedule my trainings when I asked over the last two months, they clearly do not care to have me at all. I want to be refunded all of my remaining sessions as I have started training elsewhere due to not hearing from you all. I stuck to my commitment, but you all clearly do not abide to yours. I can't stick to my commitment if I can't even get a trainer to call me. If this situation is not rectified, I will be taking this to all social media platforms. Edit: it is now June 23 and I have not heard from anyone. I've even emailed their customer care line and no response in over a week. I have still called continually to now be told "Michael will get to you when he gets to you" by Jordan, the assistant manager. Filed with the BBB. read more

So disappointed in this gym. Parking has become a nightmare and the treadmills might work but do not incline or it do not work at all. The morning staff person is great and keeps everything stocked. read more

Having lost access to my college rec center after graduation, I spent a little bit of time this past summer looking for a place to get my workouts in...Enter Chater Fitness I was pretty skeptical given the cheap monthly fees and the "waived membership" promo that was going on, so I took their 1-week trial offer off their website - all my doubts about the place were pretty much erased. While it's not super feature-packed like the more expensive membership gyms around, it's got more than enough to get the job done in terms of a good workout. Benches galore for when "chest day" comes along, cardio equipment up the wazoo, and even a side-room for whatever stretches, core workouts, or muscle rolling you may need. Clean facilities, spacious workout area and a friendly staff round out the experience. I would say that this place is worth the money, even if they don't have any promos going on, but hey! If you're skeptical, do what I did and at least try the place out for a week - I highly doubt you'll regret it! (I gave it 4 stars because I was surprisingly docked a once a year "facilities fee" out of nowhere by the billing company. In truth, the fee wasn't bad at all and I still come out of the deal saving bunches over almost all of the other gyms in the area. Consider the review 4.5 stars) read more

My son was in from the service after being station over seas. Tried calling these clowns to see if he could get a workout in. It was like calling an insane asylum. Couldn't get a straight answer. Thank god there is a lot of competition in the area. We hung up and he went somewhere else...!!! read more

If you are looking for a cheap gym. You found it. This is definitely low end, low maintenance. From what I seen this place continues to go downhill. If you are going there to work out who cares , right? Big wrong! There are leaks in building, the lockers are busted and broken into and just left the same for months, the bathroom smell and no soap in dispensers, lot of gym bros and vain ho bags. You would think this was a nursery. The staff are always texting barely looking up, never greet customers, act like they hate their jobs, weights left all over the place. ParkiThis place is in desperate need of new management!! read more

I went into Charter Fitness thinking I was going to do a Bootcamp, but instead I got a one-on-one personal training with Carlos. WOW!! I've been working out for a years and the creative, technical workouts he showed me were awesome. I hit body parts I never knew were there! Thank you so much Carlos, you are quite knowledgeable with anatomy and how the body works. Thanks for the treat!!! read more

I Truly Love How clean this Gym is Kathy who has help me on many occasions is VERY VERY Nice and extremely helpful Thanks Kathy I really appreciate the staff here read more

I love this gym everyone is friendly and willing to give advice. There were no ego's which is always a bonus. The equipment is kept in excellent condition. Super happy! read more

Evening staff is amazing very knowledgeable. Knows fitness requirements. Always cleans and helpful when needed. Well recommended!!

I love this gym! Great staff and very clean. The cardio, cables and weight machines are good quality. Through my onsurance, I am a member of mulriple gyms. I will NEVER STEP FOOT IN LA FITNESS OAK LAWN. Absolutely, the worst management and customee service.!!! The cardio machines at LA are lower quality there's not enough cables and the weight machines are old, awkward and difficult to adjust..It wasn't as clean either. I assumed LA was better quality and was really surpised by the differences between the two.. If you've had a bad experience at other Charters, I highly reccomend trying this location! Can't wait for it to open 24hrs!. read more

This gym is super nice! Lots of equipment, very clean and has a very friendly staff. Janessa was super helpful and kind when it came to discussing memberships and showing me around the gym. I would definitely recommend this gym to a friend! read more

The staff are friendly and helpful. The gym members here are curtious and polite. It's a clean environment with good ventilation. Overall I love coming to this gym! read more

Just received a call from a collection agency. $300+ for late fees and additional charges after I closed my membership. Following Charter's instructions and they still sent creditors after me. What a bunch of scammers. Stay away read more

I have been a member for a few years. Horrible customer service, and treadmills are always broken. This gym is cheap, you get what you pay for. I should have shopped around for prices, the higher end gyms aren't that expensive any more. Now a member of a different gym and loving it so much better. read more

Ok, it is time for me to review my old gym that I used for 11 months from May 2015 until April 2016. I have worked in gyms and I have also worked out in gyms from 2000 until 2006, then I quit working out and lost touch with everything for a long time. Upon returning to the gym life last May, I had forgotten all the things a gym must have in order to be decent and sustainable, and I had never worked out in a $10 a month gym; therefore, my time at this gym I felt everything was satisfactory enough for what you pay.....I guess. Well I was wrong. I recently moved out of the area in early April and had to find a new gym. I figured Charter Fitness in Homer Glen was my best move because it was the closest Charter to me and the cheapest and best gym by me so I simply transferred my membership. I came to Homer expecting the same thing as Alsip. I immediately noticed Homer had a few less pieces of equipment, specifically less benches to do free weights on and one less power line cable crossover. But there was one difference I began to notice within my first week at the Homer Charter, more CLEANLINESS! Yes, cleanliness, the single most important thing a gym should have! At Charter in Alsip they do not clean shit (pardon my language, but it is gross!). I used to use Charter 5 days a week when I was in Alsip. I mostly went during rush hours in the 5 and 6 P.M. hours M-F but sometimes I was there during weekday afternoons if I was on vacation, which I was 3 weeks in 2015; therefore, I observed their duties during the day time. I was also there plenty of times on Saturday afternoons just in case I missed a weekday and needed to make up the day. I found that it did not matter what time or day I came in they did not wipe down any machines accept for the bottoms of the treadmills. Seriously?! The bottoms of the treadmills?! What good does that do? It is not the part where people sweat all over the place and drip on. It is not the part where people spit and cough and sneeze all over, no wonder why I got way more colds than usual during that year. Most of the time the staff is standing behind the counter doing things on the computer, doing some laundry (but they are always still short on towels), or gas bagging. They send newbies out to pick things up on the floor but nobody wipes down exercise equipment in the proper areas, they only wipe the bottoms of the treadmills, whoopdy freakin doo! Now I see why my fiancee contracted Molluscum Contagiosum, because they are not clean there! Another problem is the equipment is faulty and shitty quality. I always thought, hey, you get what you pay for right? Wrong! At the Charter in Homer, the equipment is more modern and more stable. I get a much better workout and within just a month and a half I started bulking up again. I was starting to hit a snag toward the end of my 11 months at Alsip but I pulled right out of that once I got to Homer using the same type of equipment that was just in better condition and more modern. Another problem is Charter in Alsip does not keep up on repairs. Their treadmills constantly have several of them broken. It is bad, I remember at some points there were about 7 broken treadmills or more! They let them sit broken for weeks on end before repairing them. At the Homer location their treadmills or other exercise equipment will be broken 1 day max! The power line cable crossovers also had damaged parts for a few days and some of the sit down equipment at Alsip that would be out for a few days. So far at Homer I have not seen anything broken but I am sure they would fix a lot quicker. Homer location has a lot of membership to the point where it gets overcrowded many times, so the fact they are keeping up on cleanliness and repairs despite the higher traffic shows they are operating properly. The one in Alsip does not keep up and get's plenty of membership dues because they have decent traffic too. The funny thing is Charter in Homer has been open more than twice as long as Alsip and should have better and more modern equipment. I now have seen how a Charter should function and Alsip fails. I only give two stars because the staff is nice. read more

12 year member. Total ripoff to cancel membership. Charge after charge after charge. With threats to send to collection agency. My original membership included unlimited guest visits which was completely eliminated. I say breach of contract!! My original gym location closed with no Notification. Parking is a nightmare. Stay far far far away. read more

You have to get to gy I n order to work out at the gym. The parking problem cannot be overstated. The gym is really machines that have seen better days, and I think the owners are waiting for it to end. Really sad! read more

They are getting rid of a lot & new policies are a joke. I canceled my membership right away.

Parking absolutely sucks with new businesses opening up in strip mall...circled 20 minutes and left one day. The gym is dirty and the it's hit or miss if the machine you pick is broken (no signage). Machines are never repaired in timely fashion, nor wiped down. Management just recently brought back towels after "trial run" of paper towels. Another excuse to cut corners..no washing expenses but no one was washing down machines then either. Staff just sits around on their phones no Matter what time of day. Take a long hard look at this location before you join...look elsewhere!!! read more

What a poorly managed place. Been going here for a few years, and it goes down hill day by day. There is usually broken equipment which takes weeks to fix, the music is out at least once a week, lockers rooms are not cleaned on a regular basis, and lockers are in poor conditiom, many broken or missing handles. The staff does not engage the customers, and they do not enforce the rules, all they do is fold towels when the washer isn't broke, and play games on the computer or their phones. BUT the most annoying problem is their incompetence. They do not employ reliable people to open on time. This is especially true on weekends. How hard is it to get there ten minutes before 7:00 A.M. unlock the door and turn on the lights? Yet they cannot do it on a regular basis. There are other places for the same price, go there, don`t waste your money here. You never see the manager there on the weekends or in the early morning, he obviously does not care about the customers, or what his people are not doing, or even if they showed up! read more

Listen, I understand that even cheap gyms have extra fees. What I do not like about the location that made me give it a low score was their sneakiness about fees. When I decided to join Charter, I called ahead and asked them to explain to me the costs of joining. They tell me $10/month and that's it. When I go into the gym halfway through my registration, they explain the $100 extra fees I'll be paying within the next month. This would've been great information to tell me when I called ahead of time but of course they wait till you come in. But I paid and moved on. Now during my time working out here, it was an adequate gym. You get what you would expect for cheap gym, the common machines and that's it. Some of the weights machine knobs fell off and would be lying on the ground, and it made the machine worthless if you needed to adjust the weights. This happened often. Many machines looked worn through cracked seats or missing rubber handles on weight machines that peeled off. I worked out here for 6 months and decided to cancel. Again, I called ahead of time to ask for the cancellation fee. The man on the phone says $50 and that's it. Less than an hour later I go in and the woman at the counter tells me it's $60. When I tell her I was told it was $50, she was very rude, like she didn't believe I spoke to anyone. I didn't argue and let it go. Then she tells me it's another $10 (making it $70) for the next month. Again, that would've been prudent information for the man on the phone to tell me. But at that point, I realized that their scam is that they are purposely vague or give straight up incorrect information on the phone so that you have to come in then they charge you more. If you're looking for a cheap gym, this is ok, but be warned that they are virtually never straight forward about pricing. read more

Only downgrading my stars because of the parking situation. There was a new business that opened up next store. Some kind of kid play place and you cannot find parking anywhere because these parents with their kids park wherever they please. Charter posted a sign that said there's parking for charter fitness in back but I watch parents go back there and park and walk to the play place. I think they need to put up posts that say specifically for the gym because walking through the snow and mud to get to the gym is unappealing to me. read more

Charter Fitness located in Alsip, IL, has the absolute WORST customer service. The people that work there have ZERO integrity and won't hesitate to tell a lie. The building seems to always smell musty and it is always dirty. The equipment is subpar and the treadmills are often broken. On top of that the staff will sit at the front desk eating the most awful smelling food and when asked to do something about the smell they would become rude and obnoxious. Or they would just ignore the request and just continue eating the offensive smelling swill as if their paying customers do not matter. By the way the management team are the worst offenders. Visit this location at your own risk. read more

Good facility to start off going to the gym again. Staff is friendly, and for the most part the facility is clean while open. Towels are up front for everyone and disinfectant is on the stations. read more

This is the first and probably only time I will ever write a yelp review, and Im only doing this because I feel so strongly about it. This shit is a scam. I decided to join because I needed to increase my workouts and if im paying, Im going. I got a full membership ($20/m) so that I could bring a friend with me. Fast Forward 3 months and I don't go that often and I usually go alone. I wanted to downgrade to $10/m and was told I would have to pay $20 for the next month, and $60 for the cancellation fee then another $10 to start my new membership. Or wait until February when my contract ends to pay $60. This is a rip off and I will NEVER join a gym again to save my life. It's not even that clean, and trainers, yoga, etc are so expensive not even including your membership price. read more

This is the first time that I have been to Charter Fitness as I am a member of Cardinal Fitness in Lockport. Being that I can visit any of their clubs I decided to come check this location out since I pass by it everyday for work. The gym itself is very clean with tons of cardio equipment. The men's locker room had me in disbelief for how large it was. It also carried that modern upgraded look which I like alot. The equipment is somewhat limited in terms of variety when working out major muscle groups. They have the necessities for all compound lifts but for isolation exercises they lack. The dumbells only go up to 100lbs so if you need more weight than that then I believe you should become a member elsewhere. The price for membership is really where the trade off shines. The staff were very friendly and never seemed to keep still. They ensured that towels were stocked and that equipment remained organized and clean. read more