My experience with this store was excellent. They went way above and beyond their duty as employees…read moreto help me and did everything they could to straighten out what the online people did which it did stem from online it costed me over eight hours of work really five or six and I am a tattoo artist and I make $250 and the online service act like it wasn't a big deal. I counting the three hour round-trip trip but these people in Kalamazoo Michigan I recommend you see them. I recommend that you talk with them because they are professional at their job. I give them 100% I will see them many times in the future where I will never call online again and I hope they took my representative because I filed a complaint against him. He called back all apologetic and tried to make it right with me, but all he did was changing the order and overnighted to me and was supposed to give me a lousy $20 refund and it has not been put upon my card and has not been put anywhere anywhere so I guess they're just gonna keep that $20 too. I say they owe me a lot more. I asked for some extra guitar pics just to see what they would say and I was refused so this order was way more because of the discounts they gave me and the original bill was like $60 more than what the stuff they sent me next day air. We will see you tomorrow when I receive it and then I'm gonna write another review because I filed a complaint against the man that did it he was specifically told certain things and he specifically did what he wanted to do. I recommend going to the Kalamazoo store. They are very good people, especially the manager named Jake. He was the one and his crew was the one that were there for me. I gave them all five stars.

They did not let me play stairway to Heaven because supposedly it is banned and I got kicked out of…read moreguitar center! A random guy came up to me and yelled hamburger too!

BUILT OFF THE BACKS OF STRUGGLING ARTISTS, THEIR BUSINESS MODEL…read more"50%" markdown on trade ins would not give me prices for equipement i brought in itemized offered 1100 for around 4 grand in equipment equipement tlm 103- mint mt model uad x6 custom built all fender parts guitar crybaby adjustable wah kt eap STAY AWAY when mentioned prices offered, they got very confrontational, mishandled the uad x6 in a very preventable manner and blamed the customer for not packing with foam, it was in box they saw no foam, they still put vertical once realized i wasnt getting ripped off by them, when they put said box vertical they showed no remorse to equipment inside and had no regard to the artist outward expendature told by person to pack it with" foam if you dont want it damaged "

I came in with my husband who recommended this place to my son who owns many guitars. We actually…read morecame in with the intention of buying him another. He asked the salesman if he could play the guitar that was one if the more expensive guitars. The guy, who by the way looked like he crawled from under a bridge with a heroine needle in his arm asked him if he planned on buying it. My son who immediately decided, oh I'm being judged by my appearance told him not today. He was then told no you cannot play this guitar. So I wondered if any of the older white customers would have asked if they would have been asked the same question. My son went to Sweetwater and was handed with a smile any guitar, at any price that he wanted to play. So how dare the meth head behind the counter look at us and decide we couldn't afford anything in your store. Your small minded staff is a great credit to why you will stay small. I will be to let everyone I know to avoid coming here. I guess if your a person of color there is no way you can afford to buy a guitar in your store.

Being able to walk into a local music shop is something far too many people will never get the…read moreopportunity to enjoy. The employees are always welcoming, willing to answer questions, and help you find what you're looking for. Henry is awesome and does an amazing job with every instrument he works on. T.G. is lucky to have an employee with his skills and us customers are lucky to have access to someone like him. We recently purchased our son's first guitar, and a new to him bass for my husband. We will definitely keep visiting for our musical needs for as long as T.G. is around.

Great mom and pop guitar shop! Super good at fixing guitars and great music teachers. Shops like…read morethis are hard to come by nowadays

Guitar Center is a wonderous musical dreamland.  They don't just have the basic music for pianos,…read moredrums, guitars and bass.  They have music for all instruments and if they don't have something you want they're more than happy to help you get it. As a piano player and huge pop culture fan, I loved all the music books they had for famous movies, shows and even had a Mario Brothers book.  My husband loves the guitar and drums so he was in heaven wandering around and the fact that you could try out the drums.  I'm so glad their is a Guitar Center closer than Chicago. Biggest downside is they allow anyone to play the drums then the drumsticks get set everywhere. I almost tripped over some because someone left some on the floor.

Should be zero. Sales person put a guitar on layaway after I told him/she no. I had to call the…read morestore the next day and talk to a different person? to take it off layaway. Talk about feeling violated!!!

This is the second time I have done business with Bitterroot Guitars…read more Both time I searched the web for what I wanted, and they had the best prices for what I needed. This time, there was a glitch in the ordering system.It said it could not ship to my address. I cleared my shopping cart and used their contact form to let them know. The immediate tried to find the problem to correct it, but could not, and asked what items I needed, and offered to do the order by phone if the site still failed to work. I redid the order on the web page, and this time it worked., and I let them know. They actually intercepted the order, and refunded part of the purchase price as a discount becuse of the the trouble, which totally surprised me. This is obviously a great company to do business with.

UPDATE: This fake Christian dumbass owner, Ken at Roxy Music cannot stop lying if he tried. You…read moreguessed it, including making more inconsistent offerings that are yet reneged when viewing how much it would cost him for THEIR ADMITTED MISTAKE! That's right, they screwed up admittedly to messing up my guitar and in communications about what was supposed to be worked on. Let's get the story straight, I insisted Ken fix my guitar, he did not offer shit initially. Interestingly Ken brings up a full refret now as if he knows something I don't. A full refret was never spoken of until he had a meeting with his "luthier". You must know it needs a full refret bud. Check out this guys behavior. He offers up to a full refret at the shop of my choice and then renegs because he "read something wrong" on the website about the price. I'll break it down for you. Ken misreads somehow $300 for a full refret which is actually $550 and offers me a full refret up to $300. One fret replaced starts at $330. I bring this up and Ken says I'm right but he can't cover the full refret at $550 that he will only cover 3 frets. As soon as he saw that price of $550 he reneged. How shitty is that? So I would then have to foot the bill for something this guy just said he would cover. He bailed on me like a true slime ball. Then all of a sudden he offers only to fix 3 frets as this would be the cheaper route for him to go. Figures. That's exactly why this store is ran this way and I ran into all of these issues because the owner is a fraud and can't keep a consistent offering. You're guaranteed to have this guy change his entire deal mid conversation without warning, it's pretty bizarre. This behavior spills over into the staff heavily and Integrity is completely lost at this place. Imagine being me and going through this and STILL not having a fixed guitar because they fucked it up! Ken wants to talk about his vintage instruments and how perfect they are while my instrument is ruined because of your trash-bin "luthier". Imagine this as well, having the title "Christian" attached to your name and your background but then doing this to a customer. Dishonor upon your head, you read something wrong, so own up to it and keep your word. If you know you errored, man up and say I'll pay the price for the full refret. You just got done agreeing to pay $300 because that's what you believed was the price for a full refret. You'd adjust and pay the $550 if you actually had integrity. It's not my problem you cannot read. You're just a wishy washy dude and that's as slimy as it gets. The next time you preach a message you go ahead and think about how you screwed me over and put that fake smile on having others believe you're a good guy. You're unfit and unworthy of owning a guitar shop and being behind any pulpit with the way you mislead customers. Do the people you preach to know your business practices? I think they'd find you better off on mute if they knew, bud. Notice in our text messages I never accepted or denied your offer, you made the decision on your own to remove it. You're a phony and you ruined my guitar! Thanks a lot, asshole! Notice this clown says in response to my review that the communication became no longer "constructive". No, what happened was I called you out for being a fraud and reneging and it became inconvenient for you so you bailed. Ken, you didn't offer anything past the original work, you reneged to 3 frets after offering a full refret because you're a cheap bastard. You literally cannot stop lying, dude. You're scummy. Your customers will become 0 customers in no time. The original owner of this place is tossing and turning in the ground watching Ken destroy this business. You see Ken's lies in real time, people who read this review. Ken refunded me $60 for the "work" they did aka fucking up my guitar and now it's going to cost me hundreds because of this asshole. Refunding me my original payment doesn't fix the damaged you caused, you little punk bitch.

These guys are great. Some of the best customer service and commitment to quality care I have…read moreexperienced. I bought a Gretsch from them and love it. They helped me set it up and responded to my concerns. Would recommend these guys over online stores and the big "box" stores. Drove from south bend to check them out. Thanks.

Really knows what he is doing. Restrung and adjusted the action on my acoustic. Plays beautifully…read morenow. Highly recommended. It is out of the way, but worth the drive.

Awesome. Mr. White is a very knowledgeable musician and luthier. Wide selection of musical…read moreinstruments.

A few yrs. ago, Russ, pretty much rebuilt my 75' Martin D-35. Made…read more new bridge, braces inside, block, repaired crack on top. Plays better now by far...close to new...my name is Kirk Reed.

These guys are the real deal. I was looking for a repair shop that can handle vintage guitar…read morerepairs and maintenance; this is the place to go. The amount of knowledge, attention to detail, and craftsmanship is superior. I feel very lucky to have found North Coast Guitar Company.

David Teske, is a consummate professional in everything he does, but especially when it comes to…read morefine string instruments. It is not really easy to compare David's work with others as it really is as good as it can get. He is a true artist and a great asset to the guitar and related musical instrument industry.

I have a Heritage H-535 in trans. black and over time I lost interest in play it. Being such an…read moreincredible guitar it really bothered me that it got to the point that it lived in it's case. A buddy of mine turned me on to Dave that had refinished a Fender Strat that I sold him some time ago and the make over was mind blowing, a totally new guitar!! This inspired me to to refinish the H-535. I got in touch with Dave and explained my situation and get his feel for what I was looking to do. He first explained that to refinish a trans black to a lighter finish (trans blue) is a bit challenging but he was totally into taking this on. I sent him a couple images of guitars in the finish that I liked and he responded with a color sample that was exactly what I had in mind and it's a go. During the process Dave kept me up to speed with where he was and updating the time line which really built up the excitement!! I just picked up the guitar last night and when he reviled his work I was totally speechless. He knocked this one out of the park. It was exactly what I wanted, a guitar that I cannot take my eyes off and more importantly my hands!! The set up is dead nuts perfect and he even cleared up a couple hanger scars to boot. In short Dave is a really cool guy that has an incredible talent with making guitars incredible to play and enjoy. I could not thank him enough for expressing my vision to this wonderful Heritage H-535 and really looking forward to working with him resurrecting another. Thanks Dave!! RockiT!!!!!