BUILT OFF THE BACKS OF STRUGGLING ARTISTS, THEIR BUSINESS MODEL…read more"50%" markdown on trade ins would not give me prices for equipement i brought in itemized offered 1100 for around 4 grand in equipment equipement tlm 103- mint mt model uad x6 custom built all fender parts guitar crybaby adjustable wah kt eap STAY AWAY when mentioned prices offered, they got very confrontational, mishandled the uad x6 in a very preventable manner and blamed the customer for not packing with foam, it was in box they saw no foam, they still put vertical once realized i wasnt getting ripped off by them, when they put said box vertical they showed no remorse to equipment inside and had no regard to the artist outward expendature told by person to pack it with" foam if you dont want it damaged "

We walked in not knowing more than any other first year marching band parents, only knowing we…read morewanted to buy our son a drumset. We told them what we thought we wanted, and he was patient, answered all of our questions, and we ended up walking out with an amazing set at a great price. Todd, the manager, is who worked with us, and provided amazing service and advice without being pushy at all. We will buy all of our percussion supplies and gear from Firehouse from here on out.

Being able to walk into a local music shop is something far too many people will never get the…read moreopportunity to enjoy. The employees are always welcoming, willing to answer questions, and help you find what you're looking for. Henry is awesome and does an amazing job with every instrument he works on. T.G. is lucky to have an employee with his skills and us customers are lucky to have access to someone like him. We recently purchased our son's first guitar, and a new to him bass for my husband. We will definitely keep visiting for our musical needs for as long as T.G. is around.

Great mom and pop guitar shop! Super good at fixing guitars and great music teachers. Shops like…read morethis are hard to come by nowadays

Guitar Center is a wonderous musical dreamland.  They don't just have the basic music for pianos,…read moredrums, guitars and bass.  They have music for all instruments and if they don't have something you want they're more than happy to help you get it. As a piano player and huge pop culture fan, I loved all the music books they had for famous movies, shows and even had a Mario Brothers book.  My husband loves the guitar and drums so he was in heaven wandering around and the fact that you could try out the drums.  I'm so glad their is a Guitar Center closer than Chicago. Biggest downside is they allow anyone to play the drums then the drumsticks get set everywhere. I almost tripped over some because someone left some on the floor.

Should be zero. Sales person put a guitar on layaway after I told him/she no. I had to call the…read morestore the next day and talk to a different person? to take it off layaway. Talk about feeling violated!!!

This is the second time I have done business with Bitterroot Guitars…read more Both time I searched the web for what I wanted, and they had the best prices for what I needed. This time, there was a glitch in the ordering system.It said it could not ship to my address. I cleared my shopping cart and used their contact form to let them know. The immediate tried to find the problem to correct it, but could not, and asked what items I needed, and offered to do the order by phone if the site still failed to work. I redid the order on the web page, and this time it worked., and I let them know. They actually intercepted the order, and refunded part of the purchase price as a discount becuse of the the trouble, which totally surprised me. This is obviously a great company to do business with.

UPDATE: This fake Christian dumbass owner, Ken at Roxy Music cannot stop lying if he tried. You…read moreguessed it, including making more inconsistent offerings that are yet reneged when viewing how much it would cost him for THEIR ADMITTED MISTAKE! That's right, they screwed up admittedly to messing up my guitar and in communications about what was supposed to be worked on. Let's get the story straight, I insisted Ken fix my guitar, he did not offer shit initially. Interestingly Ken brings up a full refret now as if he knows something I don't. A full refret was never spoken of until he had a meeting with his "luthier". You must know it needs a full refret bud. Check out this guys behavior. He offers up to a full refret at the shop of my choice and then renegs because he "read something wrong" on the website about the price. I'll break it down for you. Ken misreads somehow $300 for a full refret which is actually $550 and offers me a full refret up to $300. One fret replaced starts at $330. I bring this up and Ken says I'm right but he can't cover the full refret at $550 that he will only cover 3 frets. As soon as he saw that price of $550 he reneged. How shitty is that? So I would then have to foot the bill for something this guy just said he would cover. He bailed on me like a true slime ball. Then all of a sudden he offers only to fix 3 frets as this would be the cheaper route for him to go. Figures. That's exactly why this store is ran this way and I ran into all of these issues because the owner is a fraud and can't keep a consistent offering. You're guaranteed to have this guy change his entire deal mid conversation without warning, it's pretty bizarre. This behavior spills over into the staff heavily and Integrity is completely lost at this place. Imagine being me and going through this and STILL not having a fixed guitar because they fucked it up! Ken wants to talk about his vintage instruments and how perfect they are while my instrument is ruined because of your trash-bin "luthier". Imagine this as well, having the title "Christian" attached to your name and your background but then doing this to a customer. Dishonor upon your head, you read something wrong, so own up to it and keep your word. If you know you errored, man up and say I'll pay the price for the full refret. You just got done agreeing to pay $300 because that's what you believed was the price for a full refret. You'd adjust and pay the $550 if you actually had integrity. It's not my problem you cannot read. You're just a wishy washy dude and that's as slimy as it gets. The next time you preach a message you go ahead and think about how you screwed me over and put that fake smile on having others believe you're a good guy. You're unfit and unworthy of owning a guitar shop and being behind any pulpit with the way you mislead customers. Do the people you preach to know your business practices? I think they'd find you better off on mute if they knew, bud. Notice in our text messages I never accepted or denied your offer, you made the decision on your own to remove it. You're a phony and you ruined my guitar! Thanks a lot, asshole! Notice this clown says in response to my review that the communication became no longer "constructive". No, what happened was I called you out for being a fraud and reneging and it became inconvenient for you so you bailed. Ken, you didn't offer anything past the original work, you reneged to 3 frets after offering a full refret because you're a cheap bastard. You literally cannot stop lying, dude. You're scummy. Your customers will become 0 customers in no time. The original owner of this place is tossing and turning in the ground watching Ken destroy this business. You see Ken's lies in real time, people who read this review. Ken refunded me $60 for the "work" they did aka fucking up my guitar and now it's going to cost me hundreds because of this asshole. Refunding me my original payment doesn't fix the damaged you caused, you little punk bitch.

These guys are great. Some of the best customer service and commitment to quality care I have…read moreexperienced. I bought a Gretsch from them and love it. They helped me set it up and responded to my concerns. Would recommend these guys over online stores and the big "box" stores. Drove from south bend to check them out. Thanks.

Really knows what he is doing. Restrung and adjusted the action on my acoustic. Plays beautifully…read morenow. Highly recommended. It is out of the way, but worth the drive.

Awesome. Mr. White is a very knowledgeable musician and luthier. Wide selection of musical…read moreinstruments.

A few yrs. ago, Russ, pretty much rebuilt my 75' Martin D-35. Made…read more new bridge, braces inside, block, repaired crack on top. Plays better now by far...close to new...my name is Kirk Reed.

I tripped over my Gretsch Guitar breaking the neck. I have multiple guitars and this was one of my…read morefavorites. I had heard great things about the North Coast Guitar Company and after calling them I sent my guitar there to be repaired. North Coast was very busy, and it took a little longer than expected, but the repair exceeded all my expectations. The amount charged (including return shipping to Connecticut) matched their estimated cost and was well below what the replacement cost of the guitar would have been. I believe the guitar looks, plays, and sounds better than ever. I am a very satisfied customer and highly recommend the North Coast Guitar Company. Stan G