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    Chary's Nursery & Landscaping

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    4 years ago

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    Willis Orchard Company

    Willis Orchard Company

    1.8(89 reviews)
    11.5 mi
    $$

    Back in spring of 2020, I ordered two banana plants and two pawpaw plants from Willis. The order…read morearrived promptly, and the plants, all bare root, were well packaged. I should also note that the people with whom I've spoken on the phone have all been cordial and professional. The bananas in the original order had healthy root systems. I planted them right away. The banana plants are thriving. Thank you Willis. My gripe is with the pawpaws. Willis originally shipped me two plants without root systems that they should have known would not survive. Also, they charged me an additional sum for equivalent replacements, and they should not have charged me. The long story follows. As noted above, my issue is with the pawpaws. The original two plants arrived with just taproots and no root system. I phoned Willis and spoke with an arborist who told me that's normal for pawpaws. I planted them immediately and cared for them as instructed. One plant showed brief signs of life in the spring before dying. The other plant never showed signs of life. At the end of the summer I phoned Willis and asked about a replacement. They agreed to honor their guarantee after I sent photos of the dead pawpaws. The person with whom I spoke on the phone told me that they no longer ship pawpaws bare root, and so I would either need to pay significantly more to get the same size plants in pots, or pay a little more to get smaller plants in pots. I opted for the smaller plants in pots that cost only $10 more. Terms of the guarantee also require that I pay shipping. I received the replacement plants last night (25 Nov.). There were two surprises. First, they were bare root. That means that Willis owes me $10. Second, they had well-developed root systems with a significant number of fine roots. That means that, at the very least, the arborist (who told me that pawpaws don't have well-developed root systems) and I had a mis-communication. Also, the person who dug out the original plants or the person who packaged the original plants should have recognized the lack of a root system and should have found healthier plants to ship. This irritates me the most, since my pawpaw grove has been delayed by a year on account of this. (I'm also out $30, including shipping). In any case, the new pawpaws are planted and watered-in. I'm hopeful that they will leaf out in the spring. I'm doubtful that I will order plants from Willis in the future because I cannot be sure that they will ship quality product.

    Willis Orchard sent a dead persimmon tree. They do not respond to email. This company is a fraud…read moreand not a reputable company. I wish I would have read their horrible reviews. A $150 mistake.

    Photos
    Willis Orchard Company
    Willis Orchard Company - Planted walnuts in spring - photo is taken mid September , never woke up

    Planted walnuts in spring - photo is taken mid September , never woke up

    Willis Orchard Company - Planted walnuts in spring - photo is taken mid September , never woke up

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    Planted walnuts in spring - photo is taken mid September , never woke up

    Chary's Nursery & Landscaping - gardening - Updated August 2026

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