Ron was so unprofessional and rude made me feel so humiliated. made me wait 45 minutes in the drive…read morethru window stating I o was incorrect in cash, tells me he'll call me because they have to dispute my money ! ive never had a unprofessional bank experience especially dealing with money . he acted like it was a fast food restaurant.

This bank approved our auto loan with Toyota. Unfortunately we have set up auto pay through our…read moreSESLOC bank account and the bank continually fails to make the payment. It's now affecting our credit. The bank does not notify us in a timely manner and it happens every few months over the past 2 1/2 years since we got the loan. It is getting very frustrating. We are ready to refinance and close our bank accounts with SESLOC. It is just ridiculous now.

I have banked with Heritage Oaks, then Pacific Premier and now Columbia. Ever since it switched to…read moreColumbia, I have to go through extra, cumbersome steps to log into my account online. I've called the bank twice about this and the response is "We can't do anything about this." It used to be that if I logged in from a new device, I would need to get a security code sent my phone before I could login online with my password. That seemed reasonable. I've been using the same laptop for about two months. Now, I have to get this security code every time before I can use my password to log onto my online account. A couple of weeks ago, this requirement mysteriously stopped after about three days. Again, this security code requirement has started up again. Every time. It's been about three days, with no end in sight! Frustrating. I am considering changing banks due to this. The strange thing is, the bank rep didn't know any thing about this. I asked the rep on the phone if this would be a requirement implemented by the bank or by a contractor who deals with the online banking. The rep said "I don't know." ???? And wasn't interested in finding out. Until this issue, I have been completely satisfied. It has only recently (2 months?) been Columbia Bank.

This bank in Atascadero are full of incompetent tellers who must be lazy and misinformed. This bank…read morelies many times because the other branches were capable of doing what these one in Atascadero are b.s. aboutcause they lazy! Constantly we can't do that for 90 days and "oh the guy who does accounts is busy. Always. "

Don't bother. I went in to get change for a $20 bill and they wouldn't do it because I'm not a…read morecustomer. I find it ironic that they charge me $3 to get that 20 out of their ATM then tell me I'm not a customer. Would give them 0 stars if that was possible. What kind of a bank won't make change.

Karin and Holly and Team have been efficient and helpful with our business practices.read more

I'm a non-member and I had 5 30 year old savings bonds that I needed to cash. My credit union is…read morenot in the area but they pointed me in the direction of CoastHills. I called ahead to confirm they could help me and they said they could so I headed over with my ID and my 5 bonds. Considering the age of the bonds I have to assume that cashing them is an unusual request, even more so since I am not even a member of their credit union. The teller was super polite and let me know it was going to take a little while because this was something she had never done for a non-member but assured me that it could be done, she asked the other tellers for instruction but none of them had ever done it, so she popped open a few manuals and went through the process. It took about 15 minutes, but she got it done. She could have easily told me that she could only do it for members or pass me along but the teller took her time to get it all done. Thanks for the awesome service.

I recently purchased a used vehicle and the dealership set the financing up with Coast Hills…read moreFederal Credit Union in November of 2025 the same week I went into a branch in Arroyo Grande to open an Account for the payments to be processed from. I received the interest rate decrease for "Auto payment" which was never processed on the date in the paperwork, I had manually pay it myself. I went into another branch and tried again to have set up and again it didn't work, I went back in a spoke with manager and she set it up again, again it didn't work. during all of this a third party handles their insurance paperwork. The branch never asked about insurance, which we had listed on our policy the day we purchased the car, this third party company only sends -emails and you cannot reply to these emails. Apparently they had sent a letter stating that we need to provide insurance which I must have missed, the second notice came and it had all these threats about charging us $648.00 for 6months. I uploaded our policy card that every other bank loan had accepted, it took them 5 days to respond and denied the document, stating they don't accept these cards and I needed to submit the entire policy and show the lien holder as Coast Hills, etc. again I submit it. And I get another email stating it will take them 5 days to respond that day I look at my car loan online and see that the balance of the loan increase by $324.00 as a "CPI loan advance" I went to the branch again asked what this was and the Teller had two pieces of paper stamped together with information about this insurance issue " because it it is this common" the teller tells me that this happened to him as well. Another manager looks at the policy I sent which I had on my phone and said he saw a problem that the address I had on my policy was not the correct one for the insurance ( it was on Coast Hills website) And that it would need to be fixed and resubmitted again. Which angered me beyond belief. I went to the parking lot and contacted my Credit Union I have been with years (Schools First) and started a refinance application which was so easy. All online, I was already Pre approved. So I will be paying of this terrible loan, terrible credit union "Coast Hills" will no longer be getting my money. I recommend look to another Credit Union as they are not all the same. Schools First Federal Credit Union is the best, live people to talk to no stupid third parties to handle important documents with nobody to speak with.

Love my BofA. Always helpful. Best onliine banking site ever! Very user friendly. Always has my…read moreback on fraudulent activities.

This bank is closed. Except for the ATM. This bank is…read moreclosed except for the ATM. This bank is closed, except for the ATM. Sorry to repeat myself I need it to be long enough for the review.

The word Umpqua comes from the Native American language meaning place along the river. I guess if…read moreyou stretch it they are in Templeton which is along the Salinas River as it flows from way up in Santa Margarita all the way to the Pacific past Salinas. As far as being a local bank they have some other places in the valley and the foothills, but not a lot of branches. they do have some very unique things but you just don't find everyday. like how about this how about you can call on the telephone and they answer and it's a human, none of this press this for that or press this for the other he just get to talk to people, and it's the people in your local branch. Now that's super cool. Well anyway I just opened up my new account and of course it does take a little while to go through all the questions and set everything up, but once it's set up and looks like it's going to be really smooth sailing. The ladies who run this Bank you couldn't ask for anybody sweet or nicer. they're just fabulous. They support online banking in all kinds of ways and I am just happy to have a local bank that I can walk into talk to people who recognize me and call them if I ever need to. so I say let's go use a local bank sounds like fun, and it is..

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

I'm writing to let you know about my amazing experience with one of…read moreyour branch specialist Destiny Ray in the Atascadero Branch. I was experiencing difficulties cancelling & stopping a few online companies from charging my account. Destiny was so kind, patient & professional in helping me dispute these charges & get my money returned. She helped me on many occasions always with a smile & compassion. I just can't give enough praise & gratitude for her help & guiding me through the process. Karen Strombotne Satisfied member

Without exception, I received the most courteous and competent service from the staff at Atascadero…read moreGolden1 office. They are skilled in their business and offer excellent products and financial assistance. Highly recommend!

Great service. Excellent on line features and references! User friendly systems. Friendly,…read moreinformative staff.

Kyle makes me feel like I have my own personal banker. He's considerate of my time and convenience,…read moreas well as making sound financial decisions. I appreciate that he is responsive and helpful, and proactive in offering me the best assistance possible.

I've had to update my review. The people in the bank are great. But the bank's technology isn't…read moreeven par for the 90's. Their online banking is terrible. I jumped through hoops to get my account set up. I have a user name and password set up and I get a notice that my phone number has to be verified. Why? They have my phone number on record. So the website is going to send me a text. Oh My Bad, they must not be working today. I never got a text. The app opens once and crashes every time. What a JOKE Aren't there any banks in Paso that are like the banks of today other than Chase and Wells Fargo??