I'm writing to let you know about my amazing experience with one of your branch specialist Destiny Ray in the Atascadero Branch. I was experiencing difficulties cancelling & stopping a few online companies from charging my account. Destiny was so kind, patient & professional in helping me dispute these charges & get my money returned. She helped me on many occasions always with a smile & compassion. I just can't give enough praise & gratitude for her help & guiding me through the process. Karen Strombotne Satisfied member read more

Without exception, I received the most courteous and competent service from the staff at Atascadero Golden1 office. They are skilled in their business and offer excellent products and financial assistance. Highly recommend! read more

WE opened an account, deposited funds and they blocked us because it was suspicious to deposit funds in a new account. On Friday afternoon. And told us they would need until next Tuesday to clear ir all up. We are here in the branch with IDs, bank information, social security numbers and they say there is nothing they can do. We asked what do you need to verify? We can get our home bank to verify. No, "there is nothing we can do until next week." We will of course be withdrawing our funds as soon as humanly possible. Yes we realize that bank fraud is happening - the bank is committing fraud by accepting our funds and refusing us access. read more

I've used Golden One for over 20 years. They have always treated me fare. I walked in to Paso Robles to add my wife to the Golden One Account. They had one person call in and another left early. We then called the call center and they scheduled me in Atascadero. When we got there a person left early and the staff said the call center never let them know when they schedule appointments in the Atascadero office. I work 7 days on 12 hours shifts in Atascadero and we have lived in Vegas for the last 5 years on my days off. It's sad, but I need to change banks that can work around my schedule. read more

Our member service experiences at Golden 1's Atascadero branch have always been on a par with just about every other financial institution we've banked with. I never go in expecting red-carpet treatment, but endeavor always to be friendly to the tellers, and have been treated courteously and professionally in return. I think the longest I've ever had to wait to be helped was about three minutes, which down time was usefully spent contemplating the deeper things in life. So why five stars? In this period of mask-wearing, belt-tightening, uncertainty about so much, and only more ahead, we determined the course of wisdom was to take a cold, hard look at what we can do now to improve on and keep our individual situation sustainable. Yesterday evening (12/18/20) we reached out on G1's customer service line, spoke with "Vinnie", and asked if G1 could help us attain our goal with the plan we had in mind. After listening carefully to what exactly it was we were trying to accomplish, Vinnie came up with a far superior, time and cost-saving solution. After crunching numbers and getting our approval, Vinnie then put the wheels in motion and we had affirmations to proceed even before the call was over. Kudos and our thanks to Vinnie for a truly 5-star experience. Fast forward to tonight's (12/19) conversation with Cindy, who also went above and beyond, answering the phone two minutes before closing and then graciously staying after hours, and convincing a colleague to do the same - on a Saturday - just so we could obtain everything needed for the rollout of our new financial plan. Commendation is due and our thanks to Vinnie and Cindy for two outstanding member service experiences. We're VERY appreciative. Thanks as well to Golden 1 for not only hiring these exceptional representatives, but training them to assess, meet and exceed the needs of their members. read more

You can't EVER reach this place by phone. Even their toll free number won't go to a live person EVER. I've done the call back option also and 25+ minutes later it calls back and hangs up when you answer and they dot call back. read more

I just got my golden 1 card and they where very nice way better then pasó they said I had to have my id and my school id and my birth certificate and etc but at Atascadero golden 1 they did it with my school id and Id read more

They asked me to reach out & then ignored me again. How many times can one Credit Union fail?! Such a disappointment. I had to use their fraud protection & they failed me. I handed them a clear case with evidence & they found in favor the the scammer. I called & nobody helped. They requested I email & they gave me the wrong email address. How despicable. They can't be trusted read more

As other reviews have noted, the customer service inside this branch is just okay. Nothing horrible, but nothing that really makes you think gee, I'm sure glad all my money is being held here, either. There are rarely more than two tellers available, and even two is a rarity. Other employees will be standing around, but not offering assistance. Not really sure of their job titles or requirements, but you would think they could jump in and help or at least say thank you for waiting. The ATM outside of this branch is the slowest ATM I have EVER encountered. I often utilize the ATM over going inside, because hey, it's going to be slow either way... read more

The team is amazing. I was in town to help my brother move his finances to the area. Gaby was able to fit us in her schedule and get us taken care of. Diana helped us get our cards and documents. Overall a great experience. read more

Poor customer service. Roberta should not work there. What a rude person! I hate having to deal with her. Gabby from customer service is rude as well. read more

After reading the two prior reviews, I felt compelled to add my own review: Firstly, I have been a customer for about two years and have never experienced any of the issues that the other two one star reviews spoke of. Roberta is always friendly and helpful as are every employee that I have dealt with. Secondly, it's a bank! It's not a 5 star restaurant where I would expect such service that the others spoke of expecting. Get over yourselves! read more

Always greeted with a smile. Very helpful have been banking here for 3 years never had an issue thank you.

I thought I was the only one who had such bad experiences there!!! They are all so rude it is sad to even go there. I plan my errand just so I can go to the Paso branch to avoid the Atascadero branch. It is especially frustrating to walk in and have 3 people not waiting on customers when the is a long line. Customer since 1998, it was the best bank when Nancy was the Manager. read more

They've been closed for weeks now with no notification to branch users. Golden1 (via internal message) says they have no idea when this branch will re-open. They still won't say why it's closed. Anything other than ATM business must be done in either Paso or SLO branches. If you're looking for a credit union, I'd look elsewhere. read more

I am not even sure why the lady I dealt with over the phone works in customer service. Amber I believe her name was. The most pompous, crabby, condescending, person I have ever had the displeasure of speaking with.... unacceptable!!!! read more

If you a credit union member who's nearest branch is outside of the central coast and you are hoping to do your banking locally. Steer clear. This branch is rude, unhelpful and will not give you the time of day or even basic service you need. They will make you feel like you do not belong and will refuse service regardless of whether or not your credit union is a part of their partner network. Unbelievably rude, dismissive and disrespectful. Don't waste your time. Management ought to be ashamed. read more

If you enjoy standing in line while tellers have a chat or talk on the phone, then this is the place for you. Often they have only one teller working at the time when customers are getting off work... or if there are others they completely ignore customers while they talk on the phone and stare at the computer screen. I watched a teller walk out of the business when the line was almost to the door and there was only one teller helping people. It is poorly run and the employees have no consideration for the customers' time. read more

Roberta, a teller, is awful. She always has a nasty attitude. I've been waiting in line and she yelled at another customer ahead of me. The customer simply asked (loudly, the guy had a booming voice) if he could get a payment date for a loan, and she snapped at him that he should know it. Maybe she snapped because he was loud, but that still doesn't excuse her attitude. It's not like he had said it in a derogatory tone. She also glares at other customers who are just walking in. They say they want to speak to a manager and I'm guessing it's to discuss the attitude she had with them earlier. I don't understand how someone that angry chooses to work with customers and I don't understand how she's been able to keep her job. Either use the ATM or ask for a teller other than Roberta. read more

Very poor customer service. Teller Roberta did not greet me or speak to me - during our transaction. I noticed she charged me a fee she should not have during our transaction, without my consent. I pointed it out, and she brought out the supervisor to correct and reverse. The supervisor was just as rude, and kept me waiting, for a very simple reversal. The lobbies are blanketed with banners and posters encouraging customers to bank with G1. The staff behavior encourages the exact opposite. I started going to this location, because I thought the customer service in Paso Robles was poor - but the problem appears endemic. Time to change banks. read more

I used to love this bank. The old management and tellers were very nice, very helpful, and very service-oriented. Since the change in management, it has gone downhill fast. The older Hispanic teller, Roberta, always treats you like your transaction is difficult and is putting her out. And the "supervisor" isn't much better when it comes to customer service either. We waited almost ten minutes today to speak with her, after she was told by Roberta that we were waiting in the lobby to talk to her. She was 10 feet away from us, dealing with some computer issue and never once looked up to say, "I'll be right with you." We almost walked out because she was making us wait so long! I even went in one time to take out a sum of cash from my own account to buy a car and they almost didn't give it to me. Um, that's MY MONEY! The only good teller there is the younger Hispanic woman (don't know her name). She is kind, considerate, and very helpful. I'm seriously considering changing banks, but I've got all of my loans and bill paying set up with them. Do yourself a favor - if you ever have to go inside, are standing in line, and Roberta becomes available to help you, politely decline and wait for another teller. That's what I'm going to do from now on. read more

This branch used to run smoothly and provide great customer service... Every time my husband and I have been helped by the teller Roberta, (and separately mind you) we have received very poor customer service and makes our transactions appear to be difficult. When other tellers have provided a "willing to help attitude" there is also no sense of urgency here or "I will be right with you" when they encounter a hold up with a customer. We are likely to bank somewhere else after such poor visits in the last few months. read more