Ron was so unprofessional and rude made me feel so humiliated. made me wait 45 minutes in the drive thru window stating I o was incorrect in cash, tells me he'll call me because they have to dispute my money ! ive never had a unprofessional bank experience especially dealing with money . he acted like it was a fast food restaurant. read more

This bank approved our auto loan with Toyota. Unfortunately we have set up auto pay through our SESLOC bank account and the bank continually fails to make the payment. It's now affecting our credit. The bank does not notify us in a timely manner and it happens every few months over the past 2 1/2 years since we got the loan. It is getting very frustrating. We are ready to refinance and close our bank accounts with SESLOC. It is just ridiculous now. read more

Please bring a sesloc location to Lompoc and one to Santa Barbara as well would be cool if we drive to Lompoc or Santa Barbara and need to deposit money or withdraw cash don't want to be charged for a fee at a random bank in Santa Barbara county read more

I had made a telephone appointment in advance.It was very important to me.It was confirmed by Sesloc by text.No one called.Sesloc is usually dependable.This was very disappointing.No one likes being ignored. read more

Yes, re all the above noted problems. Every single time I've tried to make a (common) transaction it becomes an unbearable experience. Someone noted children running it. Could not agree more. It was far better in my experience before they began making changes. Too much time and energy on trying to figure out then abide by insane logical (oxymoron but applicable in my experience). read more

I have been a member of SESLOC since I was a teacher at Arroyo Grande High School in the 90s. I left the area to pursue another career but returned a few years ago and am now retired and was happy to know that I still had an account at SESLOC. What the bank lacks in size, it more than compensates with the quality of its first class service. When you enter and want to open an account or ask a question, you will find employee named Joni to your left before you get to the teller windows. Recently, she aptly solved a problem I needed resolved related to a check I had received. She told me that it would take 2 days to clear but she did allow me to receive a partial amount that helped me purchase a car. It's the first bank I have had that responds so highly to its customers needs. read more

Children running the place told me there was a hold on WIRE TRANSFERS. I had never heard such a thing. Zero score for knowledge. Getting different answers for the same question depending on which rep I talked to. Opened an account here in the Atascadero branch, they did a FULL PULL of my excellent credit and knocked my FICO score down by 30 POINTS. Then, as a reward for my excellent credit, they placed a 9-day hold on my check deposit that was drawn on MY account at another financial institution. When I noticed the check had cleared, three days later, SESLOC withheld funds for an additional six days, over my direct objection. Very much looks like I CHOSE POORLY. I will be opening at the competition down the street once my credit score has RECOVERED, and closing this unreasonable check-hold-time account at this unknowledgeable SESLOC. Nine days hold is EXCESSIVE. read more

Pretty warm day today. They should put the atm inside a room like chase bank with ac or when its winter a heater. Other than that no complaints read more

I've always enjoyed going into the SESLOC in Atascadero. Each clerk there has taken the opportunity to not only get to know me, but my business as well. They remember details, ask me how my day is going, and are friendly all the time. Any time I've had an issue they've found a way to help me, through internet banking, loans, and other avenues that I was having a headache over. I have to bank in multiple banks, and other financial institutions - but SESLOC is always the one I don't do the "Ugh, I have to go to the bank today" thought. It doesn't feel like a chore going into this SESLOC, which is all I care about - they don't add another "chore" to my list of things to do. read more

I've had the same debit card number for YEARS with NO issues, now this place decides to randomly change my debit card number. Thank you for making my life that much easier, jk. read more

Avoid SESLOC like the plague. When you walk in, nobody greets you; there's a tiny sign-in stand (you'll be lucky if you even see it), with a circuitous sign-in. Then, you sit down and hope somebody comes out. Then, when somebody FINALLY comes out, you will have virtually NO CHANCE of getting a loan because SESLOC wants you to prove that you don't need a loan in order for you to get them to be SO nice as to grant you one. You'll get NO credit for being a longtime local resident who has paid his/her bills for YEARS; SESLOC will treat you like you're a crook who needs to convince THEM that you're really a good person. And, if you wait and wait and wait and wait and no one comes out, there's NO customer service person to talk to you and let you know what's going on. I finally got in the teller line and the teller, after typing in line after line after line after line after line, finally gave me an appointment. If you want REAL customer service and don't want to be treated worse than a dog would be treated, avoid SESLOC and go to Coast Hills. There is NO customer service at SESLOC and they don't care! If you don't believe what I'm saying, call me at 805-748-7766 and I'll tell you. There's is NO reason to support so-called local people who treat local people like they're dogs. Please, if you want to be a credit union member, go to Coast Hills so you won't end up feeling like you're scum, which is how SESLOC treats you. Will read more

The Nice office was pleasant, I was on a mission to move some money for my son. It was so easy to deposit. The staff was very helpful, helping me be helpful to my son who was on the other side of the country needing on small adjustment! read more

If I could give a zero or minus, I would. I have never in my life dealt with such an unprofessional, inept financial institution! I wanted to transfer my automatic deposits to this institution. First, I called to get the complete account and routing number for my checking account (statements don't have these anymore). When I realized one of the depositors wanted the savings info, I called back the next day. The first person had given me an incorrect digit in the checking account! I asked BOTH employees, on two separate days, if the routing and account numbers were all I needed to give to the depositors to have auto deposits in the accounts. I was assured that was all I needed. I did all my paperwork and got confirmations from the depositors. The day after my first large deposit should have hit my account, I called Sesloc to find out why it wasn't in the account. THEN, and ONLY THEN, was I told I needed an account ID number!!! What the heck is that? I asked to talk to the manager, and was put on hold for fifteen minutes. Then the employee told me the manager was still busy and would call me back. Twenty-four hours later, STILL no call from the manager. I talked to two other banks, and they had never heard of an account ID number! Obviously, I switched banks. It took me TWO HOURS to call and once again, switch my account for deposit with one depositor, and I haven't even had the time to redo the others! Unbelievable! read more

Went in to inquire about a loan at this sesloc so I sat down in the chairs they have there......sat there for at least 15 minutes and nobody ever came to me to ask if I'm here for an appointment or something because that's what they usually do at other banks like BoA or Wells Fargo. A couple of people passed me and got to talk to the lady at the desk so I went and asked the lady on the left side of the entrance if I have to make an appointment and she said I had to put my name on the iPad and was being passive aggressive. I've been to the sesloc in Paso and it's Wayyyy better ....I was literally sitting down at the paso sesloc and they came up to me and asked if I needed help. Honestly I'm just curious if they didn't see me sitting there or they just didn't wanna attend me. read more

To Allison V. Thank you so much for your assistance today, 17 June 16, in helping me to personalize and reorder my checks! Your professionalism and knowledge are not only a credit to you but to SESLOC Fed CU! read more

Just started moving my accts. to this branch and my experiences have all been great. Only negatives have been exterior ATM down several times and online bill pay down multiple times read more

We recently moved our accounts here from Mission Bank, and are so glad we did. Not just because the employees are so helpful and knowledgable, but because it's very satisfying knowing that we aren't contributing to Big Business anymore. This credit union is for the people of SLO, not corporations. read more

The best customer service I have received from Mr. Justin Huss. Thank you so much for your professional service. Mr.Huss helped me with full details about my account, such an amazing experience read more

Jessica at the Atascadero branch was extremely helpful when I needed to cancel an online automatic bill payment. She was knowledgeable efficient and friendly. She solved all my problems in a very short period of time. She also paid attention to the flyers I was reading while I was waiting, and offered additional services that I think are a really good fit for me. Thank you Jessica and SESLOC Atascadero! read more

Today I had to open a bank account today and had the pleasure of being helped by Miranda. She was so accomadating and helpful. She is wonderful with members and children alike. I am so happy to have had such an easy experience. Thank you tons, Miranda! You are an incredible employee. read more

I've been a member for 19 years. They recently built this one in Atascadero. They even have a drive-thru window. I don't even go inside the building anymore. They are very friendly, never make mistakes. I am so happy there is a SESLOC in Atascadero. I used to go to Paso or SLO's SESLOCs read more